- Joined
- Jul 17, 2011
- Location
- United States
I deposited 700 into RomeCasino on Friday night and continued playing into Saturday evening. In the middle of a heater, my account was suddenly closed. I had turned my account balance into around 3090. I sent an email into finance and asked why my account was suddenly closed and this is the exact response I got.
We have determined your account to be a risk account based on information from our support team. Therefore we will have to permanently close your account.
We apologize for the inconvenience that this has caused.
Regards,
Ben Arthur
Risk Department
I sent them another email asking for a further explanation, and it has been over 72 hours and I haven't gotten a response. How hard is it to give me an explanation that is longer than 1 sentence, or even respond to me with a 2nd email. Anyway, it has been over 3 days and I believe they are just ignoring me now. Can anyone help me?
We have determined your account to be a risk account based on information from our support team. Therefore we will have to permanently close your account.
We apologize for the inconvenience that this has caused.
Regards,
Ben Arthur
Risk Department
I sent them another email asking for a further explanation, and it has been over 72 hours and I haven't gotten a response. How hard is it to give me an explanation that is longer than 1 sentence, or even respond to me with a 2nd email. Anyway, it has been over 3 days and I believe they are just ignoring me now. Can anyone help me?