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[ROGUE] HippoJo Casino - Five weeks and still waiting for payment

Casinomeister said:
RTG is just as frustrated as I am, but is hoping that the Hippojo operation will be normalized by the end of the month.

We'll see :rolleyes:
Click to expand...

Not sure 'normalized' is the verb I'd use.....

The average RTG at least stays up to take deposits, even if it doesn't pay out again.

Not even having a website, and for several weeks, that takes the biscuit.

When I worked with any company with a website, if it was down for about 10 minutes people immediately got the impression that the company was going out of business as a result. And that was for 10 minutes.
 
Website down is one thing (kudos for not attracting new clients if they are struggling) One would hope that all affiliates have temporarily pulled links as well.
Continuing to accept wagers... (don't know if they do, I can't play there) that's a tough one - may be necessary to 'heal' assuming they have a plan, and why not assume the best? I didn't look too deep into four monkeys, but I doubt that is the 'Industry veterans' spoken of earlier.

It is complicated, I'm sure, but it is also simple maths. With confidence in the operators, the product should be able to recover. And this really does seem a case where RTG can save face if they choose. If this casino fails, I'm guessing there will be hell to pay.

These are the days of wine and roses and crisis can equal opportunity.

Best of luck to all who have money due, and especially best of luck to hippojo so you can be paid. And best wishes that RTG will finally pay attention to their responsibilites as a software and license provider.
 
It looks (at last) as if things may be happening. The main guy at 4 Monkeys managing this operation has been in contact this date.

The gist of his message is that they are making "positive progress" and that they hope to have more news for players this Wednesday or Thursday.

I'm assuming this will be positive news, because he ends with the assurance:

"We will not, I repeat not, leave any player nor affiliate in the lurch."

I'm prepared to continue working on this over the next week to see what develops from the above - its taken so long thus far that I think it is worth seeing what these guys deliver.

Edited to reiterate that players with problems at HJ should submit a PAB to Bryan so we know what we're dealing with here in case this has to be taken further.
 
He claims that for the past four-five weeks he's been attending his terminally ill father, who passed away late last week and was buried just prior to the weekend.

Although tragic, that doesn't excuse the whole bloody operation going off the rails, and this issue has been building for some time beyond the last month or so.

Still - I'm now waiting to see whether he delivers on that promise that no player or affiliate will go unpaid. And the clock's ticking....
 
Charge Back

After this on the forum, i'm going to chargeback my "old" transaction..(10 month old)....thank god this is a option in the Danish law to do that !!!!!!
 
Uggg, what bad news about this casino. However, I am glad I found these postings and now hopefully something will be done about paying winning players.
I played blackjack here on October 7 and won 460 GBP. I have sent my docs to them and was about to send faxback-form when I saw their website had disappeared and emails to them were undeliverable.

This now gives some hope.
 
Post 51 in this thread.

I have been promised much the same, but if these Hippo Jo people are going to make the end of November deadline they are going to have to shift gears.
 
Regrettably, it would appear so - and they've gone into laager again in a communications sense - not responding.

Here are the management team operating this outfit for the owners - I've lost patience trying to get them to look after their players, and I feel no obligation to respect their privacy any further:

Geoff Sheehan
Four Monkeys Pty Ltd
[email protected]
"For HippoJo our company will be doing the operations, marketing, affiliate and advertiser management, as well as the call centre and payments processing."

Kelly Signell - Director, Trustbond Services Limited, Cyprus. This company holds the ownership of the casino although the investors are Aussies.

[email protected]

Both Australians.
 
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The game of the year goes to Sirius for Hippojo

HIPPOJO (RTG): no payments for several weeks, and no sign of payments restarting
What do you think of his game?
Cool game Sirius:thumbsup:
Sirius says:

Ok some light relief here. What do you think of my game I knocked up:

Link Removed ( Old/Invalid)
 
BingoT said:
The game of the year goes to Sirius for Hippojo

HIPPOJO (RTG): no payments for several weeks, and no sign of payments restarting
What do you think of his game?
Cool game Sirius:thumbsup:
Sirius says:

Ok some light relief here. What do you think of my game I knocked up:

Link Removed ( Old/Invalid)
Click to expand...

Why are you posting links for a banned member? :what:
https://www.casinomeister.com/forums/members/
 
BT sometimes I think you like painting targets on your forehead just to see who in the hood is packing. Someday you're going to wish you'd found a different hobby.
 
Max i'm not here to see who the H is banned from this place.
Bryan should make a Bad People list I think this place should show this type of list so we all know who the trouble makers are.
Look where you came from right? You took care of them all.Ok Most
And I think this was the best move you made was to come here where down to earth people are.This is far from what wol is that's for sure.
And it was only a game what that person made.and I did'nt see any black or red flags telling me He was banned.
Next time if I find someting that someone posted at some other place I will make sure they are not banned from here first.
And I did say sorry as well already.
 
BingoT said:
Max i'm not here to see who the H is banned from this place.
Bryan should make a Bad People list I think this place should show this type of list so we all know who the trouble makers are.
Look where you came from right? You took care of them all.Ok Most
And I think this was the best move you made was to come here where down to earth people are.This is far from what wol is that's for sure.
And it was only a game what that person made.and I did'nt see any black or red flags telling me He was banned.
Next time if I find someting that someone posted at some other place I will make sure they are not banned from here first.
And I did say sorry as well already.
Click to expand...
Hi BingoT,

Please read my PM.

This is what we (the moderators) are talking about. You have a tendency of derailing threads with obscure stuff. This is why your posts will be moderated for the next two weeks.

We don't need no list of banned users - but you as well entrenched member should know who from other popular boards are no longer welcome to post here. It's all documented for each one of these guys and it doesn't take Sherlock Holmes to figure out why they are banned. Just look at their last few posts - and then review my comments. Or just ask me.

</derail>

Back to Hippojo - no there isn't any progress at all really. The only thing I can suggest is to contact the operators, whose contact details have been posted in this thread.
 
If I may, I'd like to butt in here briefly. I (and I know Bryan has too) have repeatedly contacted these two industry people who were managing this casino, demanding progress reports and urging them to communicate with their players on what's happening.

Often these communications do not get a response, but on two or three occasions Sheehan and Signell have offered as excuses that the former was involved with a family tragedy which has complicated his life, but that both managers are working on the problem and have given unspecified assurances that their players will be paid.

What "the problem" is has not been clarified, but I'd guess it is to do with funds from the owners/investors.

Sheehan has been told that personal issues cannot and should not be allowed to get in the way of the professional issue of paying players timeously and fairly. I sense that he is the senior of the two managers, as Signell has merely reported his assurances that players will be paid.

My last two communications have again been ignored; I'm not sure how Bryan's doing on his side with efforts to get a professional reply and a public announcement from these people.

I hope that those players who are still owed will continue to use the contact details provided on Sheehan and Signell to demand the monies they are owed - it's important to keep the pressure on, and simply leaving it to others is diminishing the overall effort.
 
alfiesch, I think B stated his case a few posts ago, no?

Rogeuro: "Is there any progress in this matter?"
Bryan: "No."

Sounds pretty clear to me. Agreed, that was 2 weeks ago but B would have reported if the situation had changed.
 
Things are now looking better since the operators have gotten back in touch with me, and RTG is in the loop as well.

I hope to have more news in the near future - they are still making an attempt to get everyone paid.
 
Which in itself is not very professional.

Ignoring people with whom you have done business and who have a legitimate complaint is hardly what I would have expected from this guy - he and his sidekick Signell are one huge disappointment.

The total amounts involved are probably not even that large, either.
 
I've been in formed that Hippojo casino has been given the order to shut down, and that by tomorrow the only access they will have is to their admin section which includes player info - balances and withdrawal requests.
 
Casinomeister said:
I've been in formed that Hippojo casino has been given the order to shut down, and that by tomorrow the only access they will have is to their admin section which includes player info - balances and withdrawal requests.
Click to expand...

A RTG casino been forced to shut down! I had never expected to experience this.

Maybe Hippojo was not only non-paying the customers, but also the RTG the license fee! :lolup:
 
Zoozie said:
A RTG casino been forced to shut down! I had never expected to experience this.

Maybe Hippojo was not only non-paying the customers, but also the RTG the license fee! :lolup:
Click to expand...
Actually, it has happened before. Gamblers Lobby from way back is one that comes to mind. And they owed about $15,000 grand. That's all.

I'm not sure how much HJ owes, but it looks like they owe just about everyone.

kempe said:
any idea if and how payments are going to be dealt with? they still own me 680 pound!!
Click to expand...
No idea, but like I mentioned, they have access to player account information and will still have all the info at hand on making payments. I hope it is only an issue of "when" and not "if" :D
 
Well, it DOES show that all the other rogue RTG casinos operate with the blessing of RTG, as if RTG can shut this one down, they could exercise the same sanction against Virtual and others, that have robbed players of far more than HippoJo, and continue to do so.

This goes against the "excuse" that these others operate because RTG has a "hands off policy (what us? - we just supply the software)", they can, and will, act when they want to.
 
vinylweatherman said:
Well, it DOES show that all the other rogue RTG casinos operate with the blessing of RTG, as if RTG can shut this one down, they could exercise the same sanction against Virtual and others, that have robbed players of far more than HippoJo, and continue to do so.

This goes against the "excuse" that these others operate because RTG has a "hands off policy (what us? - we just supply the software)", they can, and will, act when they want to.
Click to expand...


no updates on Hippojo i Guess.... I think no news is bad news in this situation..
 
Hi,


Is this officially closed? Or is there any chance that any of us will see anything? 10%? I can hope.

Meister, please warn us if any of these people ever try to open or run a casino ever again.
 
vinylweatherman said:
Well, it DOES show that all the other rogue RTG casinos operate with the blessing of RTG, as if RTG can shut this one down, they could exercise the same sanction against Virtual and others, that have robbed players of far more than HippoJo, and continue to do so.

This goes against the "excuse" that these others operate because RTG has a "hands off policy (what us? - we just supply the software)", they can, and will, act when they want to.
Click to expand...


Yeah, they will act if and only if THEY dont get paid. As to whether the players get paid they could care less.
 
H'o Jo Blows

Why can't these operators be charged with wire fraud? They accepted money knowing that they would not be able to pay it back. It would at least pin them down. And I'd certainly forfeit some of my money for a class action suit. I mean, this is simply wrong, and would never happen again if it hit the software providers in the right spot. Surely enough people have been burned to warrant an investigation.

Any thoughts?
 
falderal said:
Why can't these operators be charged with wire fraud? They accepted money knowing that they would not be able to pay it back. It would at least pin them down. And I'd certainly forfeit some of my money for a class action suit. I mean, this is simply wrong, and would never happen again if it hit the software providers in the right spot. Surely enough people have been burned to warrant an investigation.

Any thoughts?
Click to expand...

You'll have to FIND them first - and then get them before a court, and I bet they are NOT in Australia (where the "brains" behind this lumbering beast seem to have originated), more likely somewhere like Costa Rica, where they cannot he held accountable. RTG themselves are holed up there, and can't be touched either.
 
This is my first day back at work after being out for a week - and I have further news...

One of the operators contacted me and has been in touch with the owners concerning payments. There are approximately 25 accounts that should be hearing something in the next few days. For those players affected, please let me know if they actually contact you. Thanks!
 
:eek2:

I'll believe it when I see it, not the first time we've heard that they'll contact us.. But I guess this is far better than no news at all.

Thanks again for your help Casinomeister, IF they are trying to fix this I have a feeling that your involvement is one of the biggest reasons for it.
 
Yes, it is encouraging that there is at least some movement/communication going on. I had pretty much written this debacle off as "useless to pursue".

I guess we'll see...
 
I actually got some money!

Greetings all,I guess it wasn't just talk after all this time, early this morning I received the following mail: :eek:

Dear Player
Please check your NETeller account for a deposit from Trustbond Services Ltd.As a past customer of HippoJo you have received a payment today.

The general policy for payments is:
1. You have not been paid an amount equivalent to the sum of your deposits, and
2. When you last logged in, you had either
(a) a pending withdrawal or
(b) an account balance greater than the minimum withdrawal amount.

A total of 25 HJO customers are impacted in some way by this. 8 further players are still under some form of review which is expected to be finalised within a week of this email. Customers are being contacted by email as payments are made.

We know this is not going to meet everyone's expectations. Yet receiving this payment does bring closure for those who are out of pocket. All player accounting records are retained and should it become possible to pay amounts over and above deposits in the future this will happen as a matter of course.

Yours faithfully
Katrina
Hippojo Accounts
Click to expand...

Checking my NETeller account, I found a $1,341.21 deposit from Trustbond, equalling something like 680 of the ~4000 they owe me. Not great, but a helluva lot better than nothing, which is what I was expecting!:thumbsup:

One question remains though, is there any hope of seeing the rest of my money? What do you guys think?
 
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That's great news!

slafs said:
....One question remains though, is there any hope of seeing the rest of my money? What do you guys think?
Click to expand...
I would be grateful for what you got already. I would seriously doubt that any more is on the way since it has taken an excruciating amount of time to see any activity. But you can always hope...
 
slafs said:
Greetings all,I guess it wasn't just talk after all this time, early this morning I received the following mail: :eek:



Checking my NETeller account, I found a $1,341.21 deposit from Trustbond, equalling something like 680 of the ~4000 they owe me. Not great, but a helluva lot better than nothing, which is what I was expecting!:thumbsup:

One question remains though, is there any hope of seeing the rest of my money? What do you guys think?
Click to expand...


Hi,
From what email address did this come? I have not received any word and would like to query them at that address to find out where I stand regarding this policy.

thanks
 
I received also this email from HippoJo-Casino about the "partial payment", and on Feb. 13 I received to my Neteller account my original deposit of GBP 100. Still they owe me over GBP 400 of winnings. I replied to them with an email of strong language saying I was not happy with receiving only back my deposit. Their reply then was:


We do not appreciate the language nor tone of your emails, and we strongly urge you review the limitation of liability provisions of the terms and conditions associated with your membership of HippoJo Casino.

Your account with HippoJo Casino is closed.

Kind Regards

Katrina
HippoJo Accounts


It is obviously okay for them to steal money from players and we must quietly accept it, but when we raise our voice about it they tell us they "do not appreciate it" and close our account firmly!!!

Where do they find this nerve???!!!!!!
 

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