[ROGUE] HippoJo Casino - Five weeks and still waiting for payment

12 days after the promise of a detailed response within 24 hours, i've heard nothing.

Looks like they have done a runner with the money, or there would at least be some payments to players from money they had received in deposits.
Anyone who deposited from a UK credit card can claim back the funds after a certain time of non-responce on the grounds that the merchant has effectively "gone bust" owing customers money. This is not the same as the "chargeback", but is another of the protections under the consumer credit act. The card company will make it's own attempt to contact the merchant for an explanation, but would still have to pay up should the merchant be unable to demonstrate they are able to meet their liabilities.
Other countries may have similar protection laws, most probably within the EU.
 
Disgraceful...

Yet they are still actively soliciting deposits from players, some of whom may not have a clue as to what the situation is.

I'm so lucky, I could claim this wonderful bonus not once, but twice!!! And they are still sending out the emails for their "Tipping" promo..where they offer you a $15 n/d coupon, but to be able to cashout, you have to make a minimum 30 deposit, and playthrough the requirements on that.

This is absolutely fraud, no two ways about it. Between this situation and the Atlantic Lounge one, I am beyond fed up with RTG.

----- Original Message -----
From: "HippoJo" <noreply@hippojo.com>
To: <pinababy69@hotmail.com>
Sent: Monday, September 24, 2007 8:55 PM
Subject: HippoJo: 300% Deposit bonus ends September 26th


********************************************************************************
300% MATCHED DEPOSIT BONUS SEPT 25 / 26
COUPON CODE: SEPT300
YOU MAY CLAIM THIS BONUS TWICE!
********************************************************************************

Dear Lisa

Most players say that to really enjoy the experience you've got to play with real money. So, to give you a hand we'll give you 300%, bonus on your next deposit... sound good? Well it gets better, because you have the opportunity to claim this bonus TWICE before it expires at midnight on September 26th.

Because this is such an amazing offer, we have to limit wagering to Real Series Slots, Slots and Keno only. This is a limited time offer only running for two days, don't let it pass you by.

To receive your 300% FREE bonus :

1) Login to the HippoJo Casino Software, click on "CASHIER" and then on "Redeem Coupon"
2) Enter the Coupon Code SEPT300
3) Then make your deposit with HippoJo of between 30 and 50 credits.
4) May be claimed 2 times prior to midnight 26th September GMT

Your FREE BONUS will be credited to your account immediately so you can enjoy the excitement of HippoJo Casino!!

For full terms and conditions of this bonus, please go here: xxxx://hippojo.com/casino/promotions/SEPT300.aspx

All the best and we hope fortune smiles on you as you play at HippoJo Casino!

Kind regards
Peter
Promotions Manager
support@hippojo.com
HippoJo Casino
 
Thanks Pinababy, I wasn't aware they were still sending out emails. I seem to have been removed from the list. That really is terrible! :mad: :mad:

I only deposited 600 by credit card, with the rest being by Neteller. Since they owe me 3700, i'm somewhat reluctant to claim my money back from the credit card company since it's only 16% of what i'm actually owed. If they do go bust, I will probably have to accept that route however.
 
This morning I woke up to find a 289 credit in my Neteller account from HippoJo.

The total amount owed is 3789, which was withdraw in 500 blocks apart from the last block of 289.

A token gesture? it's better than nothing, but it still only represents 7% of what they owe me.
 
Thank you for your email.

We are unfortunately expecting delays with withdrawals at this present point in time. Your winnings are safe, quarantined from all other monies, so please feel assured that you will be paid in due course.


Kind Regards
Victoria
HippoJo Accounts

Safe Safe, I don't believe anything of it... i want my 700 euros!s
 
I see they are still copy and pasting replies.

I got exactly the same email today :rolleyes:
 
Where abouts in Australia are these guys,
I will have no problems going to there place of business with a list of questions for you guys, I dotn mind putting the wind up them..
I think there in Melbourne?
 
Where abouts in Australia are these guys,
I will have no problems going to there place of business with a list of questions for you guys, I dotn mind putting the wind up them..
I think there in Melbourne?

That's a gallant thought, but are you sure? There seems to be a strange wind blowing. I wouldn't touch it with a bull roarer.
 
I received a payment on click2pay from hippojo.

To bad the didn't pay the comple amount, I cashed. I sent an email when I can expect the rest of my money.

Keeping fingers crossed.
 
With reference to the
You do not have permission to view link Log in or register now.
, www.hippojo.com and www.hippojo.biz (their affiliate site) appear to have dissappeared and apparantly emails are bouncing. I last heard from them on 12th October and have received no reply to any emails sent since then.

I've received 589 of my 3789 withdrawal submitted on June 18th. :mad:
 
With reference to the
You do not have permission to view link Log in or register now.
, www.hippojo.com and www.hippojo.biz (their affiliate site) appear to have dissappeared and apparantly emails are bouncing. I last heard from them on 12th October and have received no reply to any emails sent since then.

I've received 589 of my 3789 withdrawal submitted on June 18th. :mad:

Ouch... not a good sign. Screams that they've gone belly up and disappeared into the night.

Good luck to all those who are owed.. My fingers are crossed for you!
 
What can we do to get our money?

Any idea would help.

any one that has any means or ideas how to recover the funds is welcome to contact me.

I am just trying to see what can players do to get their money.


I am starting to remember some old casino closures and other cases. I hope this case will be one of actual payments.
 
Last edited:
I'm contacting RTG now to see if anyone can put a boot up anyone's ass.

I'm truly disgusted with the entire episode. What seemed to be a great start for perhaps one of the few RTG casinos that had its act together nose-dived into a pit of nothingness. These people, who are well connected in the industry and who I counted on to treat players in a fair and courteous manner, totally failed everyone.

I'll see what RTG has to say - perhaps they can shed some light on when the players will be paid - how and when.
 
I'm in contact with RTG at the moment concerning this. I'm hoping they'll be able to give be a run-down on a payment plan.

It would probably be wise for anyone that is still due an outstanding payment PAB so that I can collect these and hand them over to someone who can put a boot in somebody's ass...

https://www.casinomeister.com/player-arbitration-pab/
 
For my part I've given those involved in the management of this operation an opportunity to devise a payment plan for players and disclose the owners, or face exposure themselves. No response thus far, and after a reasonable period I will disclose to those players who have been disadvantaged in this mess.
 
If anyone else is thinking of starting up with RTG - forget it:mad:

If a group of well respected industry stalwarts from Australia can make such a mess and then stonewall any attempts at an explanation, how will the next new RTG casino expect to draw in those first players. Players who have seen this unfold will just wait for someone else to be first, and if everybody did that there would be no chance for the business.

The time for pretending this is all a "technical issue" are long gone, something has clearly gone wrong, and coming clean voluntarily will look a good deal better than having the truth dragged out bit by bit.
 
If anyone else is thinking of starting up with RTG - forget it:mad:

If a group of well respected industry stalwarts from Australia can make such a mess and then stonewall any attempts at an explanation, how will the next new RTG casino expect to draw in those first players. Players who have seen this unfold will just wait for someone else to be first, and if everybody did that there would be no chance for the business.

The time for pretending this is all a "technical issue" are long gone, something has clearly gone wrong, and coming clean voluntarily will look a good deal better than having the truth dragged out bit by bit.

Yes and this group from Australia were very reputable indeed. They had worked on several projects for the Queensland government.
 
Do you suppose they didn't have proper exclusions in place and got hit by a bonus syndicate, or were just underfunded and some smashing wins came in..? speculation at best, but it boggles the mind to try to imagine (without thinking of chicanery as a reason) what could have gone wrong.:confused:
 
I really don't know who was financing the operation. I do however know of Four Monkeys, which I assume were handling customer service and other operation departments of the casino.

They indeed are a reputable outfit and have handled several government tenders as I said earlier. They were also at the forefront of Australia's first regulated online casino, which was launched by the Queensland state government.

Their website is - Link Removed ( Old/Invalid)

Maybe the day to day operations management was outsourced to Four Monkeys, but as for the key people behind the operation... I'm just not sure. Maybe Bryan can elaborate.

In regards to why it all went downhill, I mean any online casino outfit which is just starting should expect to be in the red for at least the first 4-6 months. Unless everyone was playing $100 per spin and hitting the highest payline, I cannot believe they did not forecast correctly and didn't not have enough funds stashed away to cover players. You cannot start an online casino without decent cash reserves!!
 
Do you suppose they didn't have proper exclusions in place and got hit by a bonus syndicate, or were just underfunded and some smashing wins came in..? speculation at best, but it boggles the mind to try to imagine (without thinking of chicanery as a reason) what could have gone wrong.:confused:

They were probably underfunded considering it was a brand new casino and they were emailing out some rather large bonuses just before they stopped paying. Whoever was funding the casino might have pulled the plug once they realised how much it was costing them!

Four Monkeys has apparantly only been a registered company since Mid-2006.
 
I'm reaching the end of my patience with these folks, and will shortly disclose full details on the individuals involved, but for the information of those players who remain unpaid:

After numerous attempts I finally received a response from one of the management team at Trustbond (something of a misnomer as things have turned out).

In what I am interpreting as a stalling tactic she told me that Hippo Jo has experienced server problems which are being addressed. In my opinion this is BS, and does not in any case explain players' emails being ignored, slow-pays and part-pays...and continuing to accept deposits when players are not being paid.

She also advised that the main manager behind this, whose identity I will also disclose shortly, has been incommunicado for the past four weeks with a terminally ill father who has since passed away. This has been confirmed through another source but still does not explain the lack of integrity vis-a-vis players who have been trying to get paid for a lot longer than four weeks.

Since then - nothing - and no attempt was made to answer my direct questions as to the identity of the money behind Hippo Jo or opening a dialogue to get players paid.

I hope Bryan's queries with RTG produce a better result than I am currently achieving, although I am still plugging away at this.

In the meantime, if you have a case against Hippo Jo please ensure that you PAB so we have some idea of the scale of the problem here.
 
This is an instance where, because the principles are principled, a chunk of change with total managerial control, could go a long way... and it may happen if RTG grows a gonad and starts backing up their product.

Most of us can do math... how bad could it be? House edge minus overhead = eventual profit.

F*cking bonuses.
 
In what I am interpreting as a stalling tactic she told me that Hippo Jo has experienced server problems which are being addressed. In my opinion this is BS, and does not in any case explain players' emails being ignored, slow-pays and part-pays...and continuing to accept deposits when players are not being paid.

How long as their site been down? I'd site one week plus, easily. Now what kind of IT staff do they have working of them? Hippos and monkeys?

No matter what the issue with their server was, even if it had blown up, it would take only a few hours to setup a new server with tape backups.

Even if an international sea cable was cut by an anchor, it would take 2 days max to resolve... Server problems, lame excuse...
 

Users who are viewing this thread

Meister Ratings

Back
Top