[ROGUE] HippoJo Casino - Five weeks and still waiting for payment

[Casinomeister]

RTG is just as frustrated as I am, but is hoping that the Hippojo operation will be normalized by the end of the month.

We'll see

 

[thelawnet]

RTG is just as frustrated as I am, but is hoping that the Hippojo operation will be normalized by the end of the month.

We'll see

Not sure 'normalized' is the verb I'd use.....

The average RTG at least stays up to take deposits, even if it doesn't pay out again.

Not even having a website, and for several weeks, that takes the biscuit.

When I worked with any company with a website, if it was down for about 10 minutes people immediately got the impression that the company was going out of business as a result. And that was for 10 minutes.

 

[lojo]

Website down is one thing (kudos for not attracting new clients if they are struggling) One would hope that all affiliates have temporarily pulled links as well.
Continuing to accept wagers... (don't know if they do, I can't play there) that's a tough one - may be necessary to 'heal' assuming they have a plan, and why not assume the best? I didn't look too deep into four monkeys, but I doubt that is the 'Industry veterans' spoken of earlier.

It is complicated, I'm sure, but it is also simple maths. With confidence in the operators, the product should be able to recover. And this really does seem a case where RTG can save face if they choose. If this casino fails, I'm guessing there will be hell to pay.

These are the days of wine and roses and crisis can equal opportunity.

Best of luck to all who have money due, and especially best of luck to hippojo so you can be paid. And best wishes that RTG will finally pay attention to their responsibilites as a software and license provider.

 

[jetset]

It looks (at last) as if things may be happening. The main guy at 4 Monkeys managing this operation has been in contact this date.

The gist of his message is that they are making "positive progress" and that they hope to have more news for players this Wednesday or Thursday.

I'm assuming this will be positive news, because he ends with the assurance:

"We will not, I repeat not, leave any player nor affiliate in the lurch."

I'm prepared to continue working on this over the next week to see what develops from the above - its taken so long thus far that I think it is worth seeing what these guys deliver.

Edited to reiterate that players with problems at HJ should submit a PAB to Bryan so we know what we're dealing with here in case this has to be taken further.

 

[hitobito2005]

Thanks jetset, glad to hear they haven't disappeared.

I sent an email to Four Monkeys about my situation several weeks ago but didn't receive a reply.

 

[jetset]

He claims that for the past four-five weeks he's been attending his terminally ill father, who passed away late last week and was buried just prior to the weekend.

Although tragic, that doesn't excuse the whole bloody operation going off the rails, and this issue has been building for some time beyond the last month or so.

Still - I'm now waiting to see whether he delivers on that promise that no player or affiliate will go unpaid. And the clock's ticking....

 

[frankensite]

Charge Back

After this on the forum, i'm going to chargeback my "old" transaction..(10 month old)....thank god this is a option in the Danish law to do that !!!!!!

 

[Rogeuro]

Uggg, what bad news about this casino. However, I am glad I found these postings and now hopefully something will be done about paying winning players.
I played blackjack here on October 7 and won 460 GBP. I have sent my docs to them and was about to send faxback-form when I saw their website had disappeared and emails to them were undeliverable.

This now gives some hope.

 

[Rogeuro]

Dear CasinoMeister, is there any progress in this matter?

Thank You

 

[hitobito2005]

I've not heard anything from them yet.

 

[jetset]

Post 51 in this thread.

I have been promised much the same, but if these Hippo Jo people are going to make the end of November deadline they are going to have to shift gears.

 

[Casinomeister]

Dear CasinoMeister, is there any progress in this matter?

Thank You

Dear Rogeuro,

No.

You're welcome.

 

[hitobito2005]

Three days into the new month now - looks like another broken promise from HippoJo

 

[jetset]

Regrettably, it would appear so - and they've gone into laager again in a communications sense - not responding.

Here are the management team operating this outfit for the owners - I've lost patience trying to get them to look after their players, and I feel no obligation to respect their privacy any further:

Geoff Sheehan
Four Monkeys Pty Ltd
geoff@fourmonkeys.com.au
"For HippoJo our company will be doing the operations, marketing, affiliate and advertiser management, as well as the call centre and payments processing."

Kelly Signell - Director, Trustbond Services Limited, Cyprus. This company holds the ownership of the casino although the investors are Aussies.

kelly.signell@gmail.com

Both Australians.

 

[BingoT]

The game of the year goes to Sirius for Hippojo

HIPPOJO (RTG): no payments for several weeks, and no sign of payments restarting
What do you think of his game?
Cool game Sirius
Sirius says:

Ok some light relief here. What do you think of my game I knocked up:

Link Removed ( Old/Invalid)

 

[Casinomeister]

The game of the year goes to Sirius for Hippojo

HIPPOJO (RTG): no payments for several weeks, and no sign of payments restarting
What do you think of his game?
Cool game Sirius
Sirius says:

Ok some light relief here. What do you think of my game I knocked up:

Link Removed ( Old/Invalid)

Why are you posting links for a banned member?
https://www.casinomeister.com/forums/members/

 

[BingoT]

Sorry I did that but I don't look up for people that got banned.
You should have a list of No Good people on this forum.
Sorry Bryan

 

[maxd]

BT sometimes I think you like painting targets on your forehead just to see who in the hood is packing. Someday you're going to wish you'd found a different hobby.

 

[BingoT]

Max i'm not here to see who the H is banned from this place.
Bryan should make a Bad People list I think this place should show this type of list so we all know who the trouble makers are.
Look where you came from right? You took care of them all.Ok Most
And I think this was the best move you made was to come here where down to earth people are.This is far from what wol is that's for sure.
And it was only a game what that person made.and I did'nt see any black or red flags telling me He was banned.
Next time if I find someting that someone posted at some other place I will make sure they are not banned from here first.
And I did say sorry as well already.

 

[Casinomeister]

Max i'm not here to see who the H is banned from this place.
Bryan should make a Bad People list I think this place should show this type of list so we all know who the trouble makers are.
Look where you came from right? You took care of them all.Ok Most
And I think this was the best move you made was to come here where down to earth people are.This is far from what wol is that's for sure.
And it was only a game what that person made.and I did'nt see any black or red flags telling me He was banned.
Next time if I find someting that someone posted at some other place I will make sure they are not banned from here first.
And I did say sorry as well already.

Hi BingoT,

Please read my PM.

This is what we (the moderators) are talking about. You have a tendency of derailing threads with obscure stuff. This is why your posts will be moderated for the next two weeks.

We don't need no list of banned users - but you as well entrenched member should know who from other popular boards are no longer welcome to post here. It's all documented for each one of these guys and it doesn't take Sherlock Holmes to figure out why they are banned. Just look at their last few posts - and then review my comments. Or just ask me.

</derail>

Back to Hippojo - no there isn't any progress at all really. The only thing I can suggest is to contact the operators, whose contact details have been posted in this thread.

 

[alfiesch]

Mr. CasinoMeister, have you yourself contacted these people yet at the contact information shown above? If so, what did they say?

 

[jetset]

If I may, I'd like to butt in here briefly. I (and I know Bryan has too) have repeatedly contacted these two industry people who were managing this casino, demanding progress reports and urging them to communicate with their players on what's happening.

Often these communications do not get a response, but on two or three occasions Sheehan and Signell have offered as excuses that the former was involved with a family tragedy which has complicated his life, but that both managers are working on the problem and have given unspecified assurances that their players will be paid.

What "the problem" is has not been clarified, but I'd guess it is to do with funds from the owners/investors.

Sheehan has been told that personal issues cannot and should not be allowed to get in the way of the professional issue of paying players timeously and fairly. I sense that he is the senior of the two managers, as Signell has merely reported his assurances that players will be paid.

My last two communications have again been ignored; I'm not sure how Bryan's doing on his side with efforts to get a professional reply and a public announcement from these people.

I hope that those players who are still owed will continue to use the contact details provided on Sheehan and Signell to demand the monies they are owed - it's important to keep the pressure on, and simply leaving it to others is diminishing the overall effort.

 

[maxd]

alfiesch, I think B stated his case a few posts ago, no?

Rogeuro: "Is there any progress in this matter?"
Bryan: "No."

Sounds pretty clear to me. Agreed, that was 2 weeks ago but B would have reported if the situation had changed.

 

[Casinomeister]

Things are now looking better since the operators have gotten back in touch with me, and RTG is in the loop as well.

I hope to have more news in the near future - they are still making an attempt to get everyone paid.

 

[hitobito2005]

Good to hear it.

I've emailed Sheehan but not had a response myself.