New here but Spoke to GC a few minutes ago...
Ok, I've just got off the phone with GC. They guy I was talking to was Meyer and apparently he's their floor manager.
The upshot is ... more or less what we've already seen here in this thread. He says they did have problems a few months ago, those problems have been addressed and everything is getting back on track now. He specifically stated that anyone owed monies will receive their checks shortly.
As to the issue of bounced checks he said that they will do what they need to to make things right for the few players that were caught in this situation. He also said they will cover any fines or extra charges that players incurred because of their bad cheques.
As to the specific case of gamer32 and the issue of her being penalized by her bank he said he would look at that specific case as reported here in this thread and "do what needs to be done." He said they're there, they're not going anywhere and they want to make good on their obligations.
I asked if he knew of the specific issues discussed here and he said "not in detail" but that he would review this thread more thoroughly once I forwarded the URL to him, which I'll do as soon as I've completed this post.
He said that anyone that wants to contact them directly regarding any problems they might be having is welcome to do so. The toll free number from the US is 1-800-980-7818. From Europe it's 00-800-0704-4507. Again the guy's name is Meyer.
So the bottom line is basically an expression of willingness on their part to deal with the issues that have been raised here. Now we wait and see if they follow through.
Please bear with me if this e-mail is too long, I'm new here.. so here goes....
Hello everyone, I'm new here but have been lurking for a long time and finally decided to post/reply regarding Golden Casino. Although I've been reading posts here for as long as a year or so, I have never registered. Today is my first day.....I have been reading everything from the top of this thread and never replied to any comments because I was upset and didn't think anything will come out of me posting, but here goes...
Like most of you, I am "still" waiting for my withdrawal check to be sent to me. As a background, I have successfully cashed out a check from Golden Casino last October. I counted, and, it took a total of 12 days from the time of my withdrawal request to the confirmation e-mail saying it was "approved" and the check is being sent (with a transaction number and a tracking number from FedEx).
Feeling very confident with the Casino's prompt payment albeit late and overcharged by $35.00 for FedEx that came late, I just let it go and was just happy I got my money. And, to address some of the issues here, NO, my check never bounced, nor did I have any problems with my bank account.
Confidently, I continued to play at GC winning some, losing some, just like normal. Then one day this last month I hit something pretty big. I was so nervous (excited) about the win that I couldn't sleep. The same night I won it, I cashed out part of it and left about $300 in the account for the next time I play or if they needed to take out the $35 from my account for FedEx.
Having gone through the "identity confirmation process" with them and having received one cash out before, I was confident it would take less time than last time.
So here I am, still waiting and getting the same replies from GC as most people here are. "There is a problem with accounting" -- "We are having a slight delay processing checks to the U.S.", etc. you've/we've heard them all.
I now find myself reading and joining in the discussion here. A few minutes ago I received an e-mail from the GC's Promotional Department. They tried to contact me via phone to offer me another option for my deposit/withdrawal, and yes it is SOLID DEBIT. At first I didn't want to discuss it thinking that they still "owe" me money, how dare they offer me another way to "take my money" -- but the person I spoke to was very courteous, professional and informative.
Now, mind you, I sound like I'm defending GC, no at all, I still don't have my money. But after many e-mails back and forth, I finally got to speak to someone who was decent enough to understand where I/We are coming from and took the time to explain as much as she could.
Her title is Telemarketing (Promotions) Manager of GC. Her name is Karina. She spent practically over 30 minutes with me on the phone without me feeling rushed or her disinterested. Basically just as we were told, she says both the Canadian government and the U.S government is making it difficult for them to "cut" remit checks to us, in my case, in the U.S. She even said and I quote "To be honest with you, most payouts are taking about 21 days or so to even get to the check cutting stage"
A little sigh of relief on my part, since I think or she made me think that I am still going to get my check. I asked her if she can look into my particular account and see anything she can tell me. She said she will have to contact another part of GC to look into that but will get back to me ASAP. She took my cell phone number down and said she would call if she found out anything.
Lo and behold, she calls back in 20 minutes. The news however, was not as fantastic as I had hoped but she said "Your check is already being processed" -- I'm like um, ok, she said she will call me back on Monday to check the final status... I was very courteous to her because I felt she "was" really trying.
Although this long e-mail does not resolve any of my concerns, I felt it was important to relay it since I finally spoke to someone who seemed genuinely concerned about the reputation of GC. She knows all about the forums talking negatively about them, she knows of all the e-mails for requests for money. Some nasty, some friendly, etc. Point is, I will give her/them the benefit of a doubt and see what transpires in the next 10 days, which will make my transaction about 24 days old.
To all others, I hope all your issues with GC gets resolved, as I hope mine does. I was actually browsing the "screen shots" section of Casinomeister and want to put up my winning screen shot so badly but, would feel silly if I didn't get paid. So until that time, I will hold off.
I will also keep everyone abreast of anything I hear from them. I thank each and everyone of you for reading, thank each and everyone of your for posting, at least I know I'm not alone.
Till next time, best of the holidays to all....
Sincerely,
TrajanNYC
(P.S. Karina's number is different from the one maxd posted since she in promotions, promotion's number is 800-980-6828)
