[ROGUE] Golden Casino isn't paying US customers again!

tesla

Dormant account
PABnoaccred
PABnoaccred2
Joined
Jul 1, 2005
Location
the world
I remember back in the beginning of the year Golden Casino wasn't paying US customers because they had problems with their processors. Well it looks like they are having the same problems again. I have been waiting for a withdrawal since the early part of November and support has said many times my check was delayed but don't worry it will be processed within a few days. Well it hasn't and its not acceptable. If they can't process by check, they should be able to use other methods like moneygram or usemywallet. I hope I don't have to wait a few months like some people did before. If so, they should be rogued.
 

jetset

RIP Brian
Joined
Feb 22, 2001
Location
Earth
The owners are probably prioritising the payment of their $2 million fine to the Quebec authorities LOL.
 

tesla

Dormant account
PABnoaccred
PABnoaccred2
Joined
Jul 1, 2005
Location
the world
Funny thing is non-US players are getting paid fine. But Golden Casino was supposed to cater to US players, since we can't play Golden Palace anymore.


Also I noticed on the Golden Casino homepage a link to the Curaco Internet Gaming Association, but why don't I see their name on the members list?
 

milemaster

Dormant account
Joined
Aug 24, 2005
Location
Yarnbombing, Phlugerstan
6po8ga9.jpg


This is all sorts of awesome.
 
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_Kindred_

Dormant account
Joined
Mar 15, 2007
Location
USA
Count me in the list of those waiting. It's been a month and I keep getting the runaround. One excuse is some mix up in the security department, now it's a delay with checks, also heard accounting department had a delay.

:mad:
 

gamer32

Dormant account
Joined
May 17, 2006
Location
north carolina
Bouncing Checks

I gave Golden Casino a second chance in Oct. I won 300.00. I got the check in two weeks so I thought they fixed their earlier problems. Well, guess what, I just got a charge back from my bank. The check they sent bounced. So, now my checking account is a nightmare(fees ect.) and I seriuosly doubt there's going to be anything I can do about it. I feel really stupid for trying them again. For everyone waiting for their money, I'll keep my fingers crossed for you.:(:(
Cris
 

milemaster

Dormant account
Joined
Aug 24, 2005
Location
Yarnbombing, Phlugerstan
I gave Golden Casino a second chance in Oct. I won 300.00. I got the check in two weeks so I thought they fixed their earlier problems. Well, guess what, I just got a charge back from my bank. The check they sent bounced. So, now my checking account is a nightmare(fees ect.) and I seriuosly doubt there's going to be anything I can do about it. I feel really stupid for trying them again. For everyone waiting for their money, I'll keep my fingers crossed for you.:(:(
Cris

What you just said is pretty frightening. How long after you deposited the check in your account did it bounce? I deposited two checks on the 15th of November that still remain as cleared in my account. Should I be concerned about these as well?
 

GGW Laurie

Paleo Meister (means really, really old)
Joined
Jun 16, 2006
Location
In the Beautiful South !!
I gave Golden Casino a second chance in Oct. I won 300.00. I got the check in two weeks so I thought they fixed their earlier problems. Well, guess what, I just got a charge back from my bank. The check they sent bounced. So, now my checking account is a nightmare(fees ect.) and I seriuosly doubt there's going to be anything I can do about it. I feel really stupid for trying them again. For everyone waiting for their money, I'll keep my fingers crossed for you.:(:(
Cris

What you just said is pretty frightening. How long after you deposited the check in your account did it bounce? I deposited two checks on the 15th of November that still remain as cleared in my account. Should I be concerned about these as well?
...........i would be very concerned about the checks, my friend who lives in the same town as i used to swear by them until she got stuck with a bum check and mounting bank fees and it turned into a nightmare for her and her hubby, i wish you all luck getting your money and ill keep my fingers crossed also..........laurie
 

gamer32

Dormant account
Joined
May 17, 2006
Location
north carolina
Bounced Check

What you just said is pretty frightening. How long after you deposited the check in your account did it bounce? I deposited two checks on the 15th of November that still remain as cleared in my account. Should I be concerned about these as well?

Hi, It took a month for it to come back to me. I deposited it on 11/7 and the letter from my bank is dated 12/5. So to answer your question, yes I would be worried. I called my bank and they are mailing me a copy of the check. I called GS friday and they won't do anything until I prove the check is bad. I asked them what they would do then and they said they would issue a new check. I still have no way of knowing if that will be any good either. On top of all of this, my bank cancelled my debit card because of this bogus check.
 

milemaster

Dormant account
Joined
Aug 24, 2005
Location
Yarnbombing, Phlugerstan
Hi, It took a month for it to come back to me. I deposited it on 11/7 and the letter from my bank is dated 12/5. So to answer your question, yes I would be worried. I called my bank and they are mailing me a copy of the check. I called GS friday and they won't do anything until I prove the check is bad. I asked them what they would do then and they said they would issue a new check. I still have no way of knowing if that will be any good either. On top of all of this, my bank cancelled my debit card because of this bogus check.

Well that is horrible. My initial withdrawl was 5k which was split over 2 checks and I am still waiting for an additional 4k to be mailed which has been put on hold until they get their "authorization" from their bank.

I just transferred some of my savings into my checking to prevent an overdraft in the event that the 5k bounces. I'll certainly post on here if/when that happens.

Were your checks issued from the canadian bank?
 

gamer32

Dormant account
Joined
May 17, 2006
Location
north carolina
Well that is horrible. My initial withdrawl was 5k which was split over 2 checks and I am still waiting for an additional 4k to be mailed which has been put on hold until they get their "authorization" from their bank.

I just transferred some of my savings into my checking to prevent an overdraft in the event that the 5k bounces. I'll certainly post on here if/when that happens.

Were your checks issued from the canadian bank?

Yes, it was a canadian bank. I hope yours don't bounce.
Good luck, Cris
 

tesla

Dormant account
PABnoaccred
PABnoaccred2
Joined
Jul 1, 2005
Location
the world
Ive never heard of a solid debit card. What is it?
Thx Cris


It's a prepaid debit card. It looks similar to nucharge, which doesn't have the best reputation, but I might not have another option.
 

gamer32

Dormant account
Joined
May 17, 2006
Location
north carolina
it keeps getting better

It's a prepaid debit card. It looks similar to nucharge, which doesn't have the best reputation, but I might not have another option.

Well, today my bank told me they froze my checking account and are investingating me for fraud. I have direct deposit so my paycheck went in but I can't access it. I went in person and they told me that they are waiting for any checks I may have written to clear and then they will send me the balance and close my accounts. So, the bottom line is they told me to buzz off. I've never had this happen before.

On top of this I got a copy of the bad check and sent it to GS. Of course they didn't reply so I just called and all they could say is that they're working on it. Whatever that means. I know it isn't a lot of money, but all the grief and embarassment makes me feel like crying.

Thanks for listening, Cris
 

milemaster

Dormant account
Joined
Aug 24, 2005
Location
Yarnbombing, Phlugerstan
Well, today my bank told me they froze my checking account and are investingating me for fraud. I have direct deposit so my paycheck went in but I can't access it. I went in person and they told me that they are waiting for any checks I may have written to clear and then they will send me the balance and close my accounts. So, the bottom line is they told me to buzz off. I've never had this happen before.

On top of this I got a copy of the bad check and sent it to GS. Of course they didn't reply so I just called and all they could say is that they're working on it. Whatever that means. I know it isn't a lot of money, but all the grief and embarassment makes me feel like crying.

Thanks for listening, Cris

That is a near nightmare scenario! Did you have some checks you wrote bounce and that's why there is a fraud investigation? Are you with a large national bank?

I am really crossing my fingers now...
 

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
Well, today my bank told me they froze my checking account and are investingating me for fraud. I have direct deposit so my paycheck went in but I can't access it. I went in person and they told me that they are waiting for any checks I may have written to clear and then they will send me the balance and close my accounts. So, the bottom line is they told me to buzz off. I've never had this happen before.

On top of this I got a copy of the bad check and sent it to GS. Of course they didn't reply so I just called and all they could say is that they're working on it. Whatever that means. I know it isn't a lot of money, but all the grief and embarassment makes me feel like crying.

Thanks for listening, Cris

What a freakin' mess! The bank maybe thinks the bad check is related to the current nigerian type fake check scams going around. They may not even realize it's from a casino.

I do hope you get this straightened out gamer32... but even then... I think I'd change banks anyway!

Good luck.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
... but even then... I think I'd change banks anyway!

In my experience Canadian banks are pretty notorious for their "Got money? Welcome! Got problems? Piss off!" way of doing business. Doubtless a side effect of having only national banking companies and very few of them at that.
 

gamer32

Dormant account
Joined
May 17, 2006
Location
north carolina
That is a near nightmare scenario! Did you have some checks you wrote bounce and that's why there is a fraud investigation? Are you with a large national bank?

I am really crossing my fingers now...

Hi, No, I got lucky nothing bounced. But according to my bank(the largest US bank) they go back into my account activity to see if this has happened before, what type of deposits I make ect. I guess they're looking for a pattern. They said they will unfreeze the account shortly. I guess they realized I'm not a criminal. I'm heading back home to New Jersey for the holidays, I think I'll stick to the Atlantic City casinos. :oops:
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Ok, I've just got off the phone with GC. They guy I was talking to was Meyer and apparently he's their floor manager.

The upshot is ... more or less what we've already seen here in this thread. He says they did have problems a few months ago, those problems have been addressed and everything is getting back on track now. He specifically stated that anyone owed monies will receive their checks shortly.

As to the issue of bounced checks he said that they will do what they need to to make things right for the few players that were caught in this situation. He also said they will cover any fines or extra charges that players incurred because of their bad cheques.

As to the specific case of gamer32 and the issue of her being penalized by her bank he said he would look at that specific case as reported here in this thread and "do what needs to be done." He said they're there, they're not going anywhere and they want to make good on their obligations.

I asked if he knew of the specific issues discussed here and he said "not in detail" but that he would review this thread more thoroughly once I forwarded the URL to him, which I'll do as soon as I've completed this post.

He said that anyone that wants to contact them directly regarding any problems they might be having is welcome to do so. The toll free number from the US is 1-800-980-7818. From Europe it's 00-800-0704-4507. Again the guy's name is Meyer.

So the bottom line is basically an expression of willingness on their part to deal with the issues that have been raised here. Now we wait and see if they follow through.
 

gamer32

Dormant account
Joined
May 17, 2006
Location
north carolina
Ok, I've just got off the phone with GC. They guy I was talking to was Meyer and apparently he's their floor manager.

The upshot is ... more or less what we've already seen here in this thread. He says they did have problems a few months ago, those problems have been addressed and everything is getting back on track now. He specifically stated that anyone owed monies will receive their checks shortly.

As to the issue of bounced checks he said that they will do what they need to to make things right for the few players that were caught in this situation. He also said they will cover any fines or extra charges that players incurred because of their bad cheques.

As to the specific case of gamer32 and the issue of her being penalized by her bank he said he would look at that specific case as reported here in this thread and "do what needs to be done." He said they're there, they're not going anywhere and they want to make good on their obligations.

I asked if he knew of the specific issues discussed here and he said "not in detail" but that he would review this thread more thoroughly once I forwarded the URL to him, which I'll do as soon as I've completed this post.

He said that anyone that wants to contact them directly regarding any problems they might be having is welcome to do so. The toll free number from the US is 1-800-980-7818. From Europe it's 00-800-0704-4507. Again the guy's name is Meyer.

So the bottom line is basically an expression of willingness on their part to deal with the issues that have been raised here. Now we wait and see if they follow through.

Thank you for getting involved. I did forward them a copy of the letter from my bank and a copy of the check. How long do you think I should wait for a reply.
Thanks again, Cris
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
How long do you think I should wait for a reply.

If it were me I'd say you could reasonably expect an acknowledgment of what you've sent within a few days and some action on it within a few days of that. As ever with these things it may require a few gentle "reminders" along the way.
 

TrajanNYC

Dormant account
Joined
Dec 12, 2007
Location
New York
New here but Spoke to GC a few minutes ago...

Ok, I've just got off the phone with GC. They guy I was talking to was Meyer and apparently he's their floor manager.

The upshot is ... more or less what we've already seen here in this thread. He says they did have problems a few months ago, those problems have been addressed and everything is getting back on track now. He specifically stated that anyone owed monies will receive their checks shortly.

As to the issue of bounced checks he said that they will do what they need to to make things right for the few players that were caught in this situation. He also said they will cover any fines or extra charges that players incurred because of their bad cheques.

As to the specific case of gamer32 and the issue of her being penalized by her bank he said he would look at that specific case as reported here in this thread and "do what needs to be done." He said they're there, they're not going anywhere and they want to make good on their obligations.

I asked if he knew of the specific issues discussed here and he said "not in detail" but that he would review this thread more thoroughly once I forwarded the URL to him, which I'll do as soon as I've completed this post.

He said that anyone that wants to contact them directly regarding any problems they might be having is welcome to do so. The toll free number from the US is 1-800-980-7818. From Europe it's 00-800-0704-4507. Again the guy's name is Meyer.

So the bottom line is basically an expression of willingness on their part to deal with the issues that have been raised here. Now we wait and see if they follow through.


Please bear with me if this e-mail is too long, I'm new here.. so here goes....

Hello everyone, I'm new here but have been lurking for a long time and finally decided to post/reply regarding Golden Casino. Although I've been reading posts here for as long as a year or so, I have never registered. Today is my first day.....I have been reading everything from the top of this thread and never replied to any comments because I was upset and didn't think anything will come out of me posting, but here goes...

Like most of you, I am "still" waiting for my withdrawal check to be sent to me. As a background, I have successfully cashed out a check from Golden Casino last October. I counted, and, it took a total of 12 days from the time of my withdrawal request to the confirmation e-mail saying it was "approved" and the check is being sent (with a transaction number and a tracking number from FedEx).

Feeling very confident with the Casino's prompt payment albeit late and overcharged by $35.00 for FedEx that came late, I just let it go and was just happy I got my money. And, to address some of the issues here, NO, my check never bounced, nor did I have any problems with my bank account.

Confidently, I continued to play at GC winning some, losing some, just like normal. Then one day this last month I hit something pretty big. I was so nervous (excited) about the win that I couldn't sleep. The same night I won it, I cashed out part of it and left about $300 in the account for the next time I play or if they needed to take out the $35 from my account for FedEx.

Having gone through the "identity confirmation process" with them and having received one cash out before, I was confident it would take less time than last time.

So here I am, still waiting and getting the same replies from GC as most people here are. "There is a problem with accounting" -- "We are having a slight delay processing checks to the U.S.", etc. you've/we've heard them all.

I now find myself reading and joining in the discussion here. A few minutes ago I received an e-mail from the GC's Promotional Department. They tried to contact me via phone to offer me another option for my deposit/withdrawal, and yes it is SOLID DEBIT. At first I didn't want to discuss it thinking that they still "owe" me money, how dare they offer me another way to "take my money" -- but the person I spoke to was very courteous, professional and informative.

Now, mind you, I sound like I'm defending GC, no at all, I still don't have my money. But after many e-mails back and forth, I finally got to speak to someone who was decent enough to understand where I/We are coming from and took the time to explain as much as she could.

Her title is Telemarketing (Promotions) Manager of GC. Her name is Karina. She spent practically over 30 minutes with me on the phone without me feeling rushed or her disinterested. Basically just as we were told, she says both the Canadian government and the U.S government is making it difficult for them to "cut" remit checks to us, in my case, in the U.S. She even said and I quote "To be honest with you, most payouts are taking about 21 days or so to even get to the check cutting stage"

A little sigh of relief on my part, since I think or she made me think that I am still going to get my check. I asked her if she can look into my particular account and see anything she can tell me. She said she will have to contact another part of GC to look into that but will get back to me ASAP. She took my cell phone number down and said she would call if she found out anything.

Lo and behold, she calls back in 20 minutes. The news however, was not as fantastic as I had hoped but she said "Your check is already being processed" -- I'm like um, ok, she said she will call me back on Monday to check the final status... I was very courteous to her because I felt she "was" really trying.

Although this long e-mail does not resolve any of my concerns, I felt it was important to relay it since I finally spoke to someone who seemed genuinely concerned about the reputation of GC. She knows all about the forums talking negatively about them, she knows of all the e-mails for requests for money. Some nasty, some friendly, etc. Point is, I will give her/them the benefit of a doubt and see what transpires in the next 10 days, which will make my transaction about 24 days old.

To all others, I hope all your issues with GC gets resolved, as I hope mine does. I was actually browsing the "screen shots" section of Casinomeister and want to put up my winning screen shot so badly but, would feel silly if I didn't get paid. So until that time, I will hold off.

I will also keep everyone abreast of anything I hear from them. I thank each and everyone of you for reading, thank each and everyone of your for posting, at least I know I'm not alone.

Till next time, best of the holidays to all....

Sincerely,

TrajanNYC

(P.S. Karina's number is different from the one maxd posted since she in promotions, promotion's number is 800-980-6828)
 
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