Tips Rizk Feedback after a few days

[mina1929]

Had a $500 withdrawal a few weeks back not exactly sure when but my withdrawal was pretty quick for the first one

I am on level 67 so I reckon when I reach 68 my year of birth that will be my lucky one

Great experience at this Casino, do not have a problem with anything at all

Keep up the great work Captain Rizk, you are awesome

 

[Harry_BKK]

Had a $500 withdrawal a few weeks back not exactly sure when but my withdrawal was pretty quick for the first one

I am on level 67 so I reckon when I reach 68 my year of birth that will be my lucky one

Great experience at this Casino, do not have a problem with anything at all

Keep up the great work Captain Rizk, you are awesome

Yep, the best year ever to be born '68-er here too

 

[mina1929]

Yep, the best year ever to be born '68-er here too

Oh, so we must be the same age, no wonder we're awesome

 

[dionysus]

oh snap; I've a few levels/yrs then to get my big win

 

[benmooe]

Had an awful run of luck, Whenever i hit to 21 dealer got blackjack

Obviously not the casinos fault

 

[Pontus]

Hey guys!
The games are running very smoothly and so on, I totally agree with you guys on that point.
But I have to say that I'm not so thrilled about everything else on the site.

I've now been waiting for hours on my cash out. And for a casino who promote themselves as "no bullshit" I think that is pretty much BS. 2h is my maximum time I'm willing to wait.

The wheel spin is not that exiting which I thought it would be. I'm betting between €5-10 and all I got is a couple of free spins and raffle tickets. On other sites I get much more value back which are also wagering free.

And one more thing. Is there any way to contact the support team on the mobile version? I just found a email address under "about us" but nothing else. I would like to see a live chat option even on the go.

Nah, I don't think I'm gonna take a Rizk anymore. Big disappointment about the slow payments. I'm gonna stick to Chanz, Videoslots, Jefe.

 

[dionysus]

Your call of course. For me, any WD under 24 hrs is a-ok in my book as WDs probably go out in batches and allowing for backlog and I'd suspect 'several' hrs to be on the outside or normalcy..

 

[Jono777]

2 HOURS!!! - I'd be well chuffed with that as a payout time lol. More than acceptable is today's casino society IMO. Yes there are faster out there but that a discussion for another thread (been done numerous times already)

Also the wheel is 'added extra' and something which they do not have to do, can't imagine Rizk being in business too long if every spin awarded large or improved cash 'pots' (as they 'don't do' wagering!!) or super/mega spins.

Good things come to those who wait and lets face it, realistically 2 hours is hardly a long wait is it now?

 

[colinsunderland]

Also the wheel is 'added extra' and something which they do not have to do, can't imagine Rizk being in business too long if every spin awarded large or improved cash 'pots' (as they 'don't do' wagering!!) or super/mega spins.

As much as I agree with you, I don't see the wheel as any incentive to play there now, and have moved over to Videoslots more than anywhere else, even with my recent problems with them.

Pretty much every spin I get 5 free spins or a raffle ticket with the odd 10 spins thrown in. What did get me was I did level 100 a few days ago, there was a skull on, I mean come on, at least remove it for super spins, and I won a whole 5 free spins, so 50p. I would have thought maybe the super spins, or every 50 or 100 would maybe kill the lowest prizes from the wheel so you at least get 10 spins, but with an added chance of getting higher value spins or something. 50p in spins does nothing for me at all, not when my normal spins are usually 90p - £1.50.

I know it is just an added extra, and they don't have to offer it,l but if they didn't have any incentives then they would fall behind the other casino's.

Put it this way, if you got an email saying 'Playthough £300 and get 50p free' would you rush to deposit?

 

[mina1929]

I have only been getting 5 or 10 free spins, the skull and raffle tickets.

You can win great prizes from raffle tickets and I just collect the free spins and you end up with 50 free spins.

Going up levels is pretty quick especially when it's double speed so collecting free spins is quicker and I save it for later

I am just happy enough for what I get.

When my Netteller is healthy again I will definitely deposit again so Captain Rizk do your magic

 

[Pontus]

2 HOURS!!! - I'd be well chuffed with that as a payout time lol. More than acceptable is today's casino society IMO. Yes there are faster out there but that a discussion for another thread (been done numerous times already)

Also the wheel is 'added extra' and something which they do not have to do, can't imagine Rizk being in business too long if every spin awarded large or improved cash 'pots' (as they 'don't do' wagering!!) or super/mega spins.

Good things come to those who wait and lets face it, realistically 2 hours is hardly a long wait is it now?

Yes, 2 hours is my maximum time frame. Is that hard for you to understand? The reason why we got so many crap sites out there is because you guys keep feeding them and accepting hours of waiting for YOUR dam* money. How on earth can you think 24h is ok?

On other sites my cash outs are payed in 20-30 mins. I'm not even VIP or anything. That's the way to go in 2016.

 

[dionysus]

How on earth can you think 24h is ok?

.

Er..because I'm not in that mad a rush to to flog it back in?

 

[Harry_BKK]

Yes, 2 hours is my maximum time frame. Is that hard for you to understand? The reason why we got so many crap sites out there is because you guys keep feeding them and accepting hours of waiting for YOUR dam* money. How on earth can you think 24h is ok?

On other sites my cash outs are payed in 20-30 mins. I'm not even VIP or anything. That's the way to go in 2016.

WTG Pontus...i'm with you on this one. The faster the better.

I had a withdrawal at Rizk yesterday and it was paid in 41mins to Neteller. So can't fault them.

Fastest at the moment (for me at least) is Videoslots - always under 30 minutes for the past few months. And they are doing that 24/7/365, no matter which time of the day or if it is a public holiday, that is quite remarkable and should be the standard considering the technology we have available today.

Casinos that still use "couriers on lame horses", to deliver the dosh (speak: need days to pay up) are so outdated. Won't deposit a cent at those places.

EDIT: 8-12 hours is for me the absolute threshold for payouts.

 

[Jono777]

Yes, 2 hours is my maximum time frame. Is that hard for you to understand? The reason why we got so many crap sites out there is because you guys keep feeding them and accepting hours of waiting for YOUR dam* money. How on earth can you think 24h is ok?

On other sites my cash outs are payed in 20-30 mins. I'm not even VIP or anything. That's the way to go in 2016.

Bit rude

Lots of things are hard for me to understand, Including complex algebra, why my kids never listen and also why some players think 2 hours is a long time to wait for a withdrawal.

 

[colinsunderland]

WTG Pontus...i'm with you on this one. The faster the better.

I had a withdrawal at Rizk yesterday and it was paid in 41mins to Neteller. So can't fault them.

Fastest at the moment (for me at least) is Videoslots - always under 30 minutes for the past few months. And they are doing that 24/7/365, no matter which time of the day or if it is a public holiday, that is quite remarkable and should be the standard considering the technology we have available today.

Casinos that still use "couriers on lame horses", to deliver the dosh (speak: need days to pay up) are so outdated. Won't deposit a cent at those places.

Thats me too, no reason to take 24-48 hours to withdraw. MrGreen have always been really fast with me, usually under 30 mins.

 

[dionysus]

Faster is better sure, but I don't expect the finance team to be sitting there hovering with their finger over the button either.
Some logs have to be fact checked for Ts and Cs breaches, game-play audited/scrutinized.
And you know, some guys even go home or eat.

 

[Harry_BKK]

Faster is better sure, but I don't expect the finance team to be sitting there hovering with their finger over the button either.
Some logs have to be fact checked for Ts and Cs breaches, game-play audited/scrutinized.
And you know, some guys even go home or eat.

Question still remains though Dionysus why some places can keep the 0-30 minutes most of the time with a max. of a few hrs, even in the middle of the night or weekends/public holidays and others drag on for days???

The technology is clearly there. Some use it as intended, some just don't want too - is my logical explanation.

And the myth about checking logs is just an excuse casinos use to explain a delayed payment. That process is completely automated and only problem cases are getting pulled out for manual review. Do you really think they have a whole department sitting there and going manually through 100.000's of spins (would think that is a normal amount/day) to find that one odd bet that breaks the T&C's?

 

[dionysus]

I think sometimes people forget that with solid casinos like Rizk, quick WDs are the norm and longer periods the exception that come about for a mryiad of reasons like the ones above - it's simply irresponsible to pass through every WD; accounts are often checked, staff isn't at a one-to-one player ratio, there's at times backlogs due to heavy traffic.

This isn't a US facing casino where 10 days is the norm.

 

[Harry_BKK]

Bit rude sweet heart oke:

Lots of things are hard for me to understand, Including complex algebra, why my kids never listen and also why some players think 2 hours is a long time to wait for a withdrawal.

Jon, Pontus ---> is a he

 

[dionysus]

Question still remains though Dionysus why some places can keep the 0-30 minutes most of the time with a max. of a few hrs, even in the middle of the night or weekends/public holidays and others drag on for days???

The technology is clearly there. Some use it as intended, some just don't want too - is my logical explanation.

And the myth about checking logs is just an excuse casinos use to explain a delayed payment. That process is completely automated and only problem cases are getting pulled out for manual review. Do you really think they have a whole department sitting there and going manually through 100.000's of spins (would think that is a normal amount/day) to find that one odd bet that breaks the T&C's?

Not a myth at all. You've been here long enough to have come across threads where multitudes of problems arise regarding WD. Don't for a second think casinos simply automate all WDs - there's a reason there's security and fraud teams in place and managers go grey.

 

[Jono777]

Jon, Pontus ---> is a he

Cheers Harry

Edited Now

 

[Harry_BKK]

Not a myth at all. You've been here long enough to have come across threads where multitudes of problems arise regarding WD. Don't for a second think casinos simply automate all WDs - there's a reason there's security and fraud teams in place and managers go grey.

Oh yes, fully agree there.

But the normal play check is fully automated. There is a host of criteria the software is looking for (betting patterns, bet sizes, bonus rules, is it a regular punter - to name just a few). Only detected anomalies are pulled off the payment log with the "found issue" highlighted and hence in need to be checked by the fraud/payment/security team.

Only a fraction of the WD's are actually getting looked at by real eyes.

 

[dionysus]

A fraction probably yes.
Also, you nor I happen to have any insight whatsoever as to why the player's WD wasn't virtually instant.
Hell, it could have been as simple as shift change, staff meeting or bare-bones staffing due to hr, to flagged acct.

We all know for THIS casino, quick is the norm.
And to be fair, Rizk isn't the big entity some others are.

End of day, only the Cap'n and staff know.
But if the player needs 5min WDs, his prerogative. I'm happy to have/see the RARE delay for quick, active responsive and inteligent staff.

 

[colinsunderland]

Not a myth at all. You've been here long enough to have come across threads where multitudes of problems arise regarding WD. Don't for a second think casinos simply automate all WDs - there's a reason there's security and fraud teams in place and managers go grey.

I would think almost all withdrawals are automated, and if they aren't they should be. New customers, customers who have used a bonus, customer who WD more than xx times their deposit, then maybe, but the majority of WD's won't fall into those categories.
Theres no excuse for casino's taking 24-48 hours most the time.

 

[dionysus]

Lol, noone even said this WD took upward of 3 hrs, which by any acct is still well within, imo, quite good standards.
And again, none of us not only know the time from request to received, nor any history of this player and Rizk.

 

[Harry_BKK]

A fraction probably yes.
Also, you nor I happen to have any insight whatsoever as to why the player's WD wasn't virtually instant.
Hell, it could have been as simple as shift change, staff meeting or bare-bones staffing due to hr, to flagged acct.

We all know for THIS casino, quick is the norm.
And to be fair, Rizk isn't the big entity some others are.

End of day, only the Cap'n and staff know.
But if the player needs 5min WDs, his prerogative. I'm happy to have/see the RARE delay for quick, active responsive and inteligent staff.

Fully agree again, could be simple or a host of problems.

What i think puts the expectation higher with places like Rizk, Guts, Betspin is the fact they charge for every withdrawal. Once we people pay for something we expect it to go seamless and quick.

As for my experience, Rizk is paying fast, hence they will get more of my deposits.

 

[Pontus]

Bit rude

Lots of things are hard for me to understand, Including complex algebra, why my kids never listen and also why some players think 2 hours is a long time to wait for a withdrawal.

Not rude at all mate. It's rude to tell me what I should think.

When I deposit I can play in seconds. No back up controls at all. Is it really my card? My internet bank etc? Only a verification can tell if it's really my card, bank. No no. You're welcome to play immediately.

So, why should I have to wait hours for my cash out?

Let's say you're in a store. Your products costs €900 and you give the cashier €1000. Will he/she say "sorry mate, we don't process pay backs on late hours or weekends. You have to come back tomorrow or on Monday to get your €100 back"

Would you ever buy anything in that store again? Do you think that store will stay in business?

Slow payments 5h+ make me sick and it's unbelievable people still stick with those casinos. I can't believe it's even legal.