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Tips Rizk Feedback after a few days

Discussion in 'Online Casinos' started by hoff1985, Feb 24, 2016.

    Feb 24, 2016
  1. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Hey Guys,
    i've been playing now a few days at Rizk and want to share my review about this particular Casino...

    + Docs were approved super fast
    + Good selection of games (And Rizk assured me that there are more providers/games coming soon)
    + All Games are running super smooth, excellent platform.
    + Rep is TOP NOTCH. Had two minor issues so far (Flushing / Cashout Speed once), both issues were handled super quick and hassle free.
    + Cashouts are pretty fast.
    + The Wheel is cool, rewards are regular and it's lot of fun especially when you catch the wheel during a "double progress speed" promo. The wheel is million times better than the one at CasinoHeroes as example

    - Still (especially for a higher roller) i think the wheel can be improved with more variety and some cooler prizes

    So far i can only AGREE with the super high rating. For me this casino comes right after Videoslots.

    Give it a try if you haven't!

    Cheers
     
    6 people like this.
  2. Feb 24, 2016
  3. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    5 stars to support here as well.
    Had a problem this side quickly resolved and the Cap'n is rather personable/amiable.
    Zero lag/tech probs to date. Yet to WD, but I'll be playing again. :thumbsup:
     
    1 person likes this.
  4. Feb 24, 2016
  5. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    I'm signing up today to give them a go now they are in uk :)
     
  6. Feb 24, 2016
  7. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    I am going to give them a try today :thumbsup:
     
  8. Feb 24, 2016
  9. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Got a KYC request from them a few hours after signing up and haven't made a deposit yet.

    I think thats really good as a lot of people don't understand you need to do it, and get annoyed when they can't withdraw straight away, so extra points for that.
     
    4 people like this.
  10. Feb 25, 2016
  11. ProbabilityZero

    ProbabilityZero Senior Member

    Occupation:
    Carer of Dementia sufferers
    Location:
    Onmybutt
    Just went to join but it says promotion not available to UK players :(
     
  12. Feb 26, 2016
  13. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    I actually think the wheel is pretty decent for lower rollers like my self. Not as sophisticated as what videoslots has but still a really neat idea.

    Site is well laid out - and loaded fast. Submitted my documents a few hours ago but it is night time so dont expect them to be processed until tomorrow.
    Submitted a small withdraw to see how quick they are and with the 2.50 fee when account is verified I would expect them to be quick - along with
    what we expect from Betspin etc ...

    Had my deposit limits set quite low but have upped them a bit to give them a bigger test run next week.

    I know the wheel pisses some people off as the rewards seem small but you can save them up - and its a damn sight better than
    what many other casinos give out which is next to nothing. I will play here again for sure.
     
    1 person likes this.
  14. Feb 26, 2016
  15. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Well submitted my documents last night they are still pending approval ... as is my withdraw. Anyone know how long they normal take to approve documents and process withdraws ?
     
  16. Feb 26, 2016
  17. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    my docs were done in about 20 hours, sent them around 11pm Wednesday night, noticed they were approved just after 7 last night
     
  18. Feb 26, 2016
  19. Captain Rizk

    Captain Rizk Accredited Casino Representative

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    Hi Deeplay - as we have just launched in the UK, as I hope that you can understand, dealing with the very high volume of age verification requests that we are receiving over these first few days means that it is taking slightly longer to process these than during "normal" operations. If these still havent been processed for you by 15.00 today then please PM me your email address that you signed up with and i will look into it for you.
     
    1 person likes this.
  20. Feb 26, 2016
  21. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Well I just got a message from Rizk account verifaction dept requesting I upload my documents .... no idea why they need to me to upload them again. I have already submitted my documents over 12 hours ago.

    Have emailed back asking if they need them all again /

    the documents are the same I have used for Guts and Betspin

    02/25/2016 09:49:29 PM Proof of address Processing
    02/25/2016 09:49:01 PM Proof of payment Processing
    02/25/2016 09:48:34 PM Proof of ID Processing
     
  22. Feb 26, 2016
  23. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Well they approved 1 document and the other 3 they have said will take another 24 hours. Withdraw still pending and reversible.

    Anyway not the quickest at all for me when it comes to getting documents verified. I know they have allot of new sign ups from the UK as stated by the rep but why they go in to approve on 1
    one document and leave the rest ... im not sure ??
     
  24. Feb 26, 2016
  25. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Did i say the wheel is not super awesome?? Well at Level 58 it happened and i was landing on one of the Jackpots :) AWESOME! :)

    And just for the record. The wheel and myself, we are very good friends now!

    Rizk Feedback after a few days: Capture.jpg,Feb 26, 2016
     
    14 people like this.
  26. Feb 26, 2016
  27. Nicola

    Nicola Casino Affiliate MM mm1 webmeister

    Occupation:
    Web Developer
    Location:
    Green Park, London
    That's incredible, well done on that jackpot win. Wager free I hope?

    Spun the wheel another dozen times since yesterday and always 5 free spins. Not complaining now that I know the jackpot is possible :eek:
     
    1 person likes this.
  28. Feb 26, 2016
  29. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Yep! wager free. Cashed out and had the money 10 minutes later :)

    Yes, i think from level 50 you have 3 jackpot pointers at the wheel with 3 different possible jackpot with 2000 eur being the highest, super lucky.

    I do have to say i feels rewards are getting better and bette ron igher levels, and the rep also told me ey're going to improve the wheel and add stuff to it soon :)

    i really got used to all the wagerfree no bullshit stuff ;-) Rizk managed it to be my second most loved casino besides Videoslots.
     
    2 people like this.
  30. Feb 26, 2016
  31. barbara12

    barbara12 Senior Member

    Occupation:
    Retired
    Location:
    Canada
    Too bad that f***** skull turned me off to ever playing there again. I probably would have kept going but it really pissed me off. I only wanted to get 5 free spins to keep playing but I just thought f*** it. They should not have that on there at all -- give only 2 free spins but do not give me a f**** skull. I hope you are listening Captain Rizk -- you do not want to piss customers off like that. Just give a little carrot stick to keep us happy and keep us coming back.

    Good for you Hoff1985! Well deserved.
     
  32. Feb 26, 2016
  33. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    probably just bad luck.... i am now at level 59 and didn't have the skull at all :)
     
    1 person likes this.
  34. Feb 26, 2016
  35. taximania123

    taximania123 Experienced Member MM

    Occupation:
    se
    Location:
    uk
    7 hours for docs to be approved ..10 minutes for subsequent withdrawal
     
    1 person likes this.
  36. Feb 26, 2016
  37. geordiecolin

    geordiecolin Senior Member CAG PABnononaccred mm4

    Occupation:
    Manager
    Location:
    West Sussex
    My Docs arrived in their Spam Box. Once they noticed this they purchased a tin opener super quick and they assured me that I was PROCESSED. :D

    So if your docs have taken more that 24 hrs to be looked at I would suggest that you ask them to check their spam mail.
     
  38. Feb 26, 2016
  39. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    I think they are a bit overloaded with requests sinx ethey opened to uk earlier this week. to be honest 7 hours for doc approval is still much mich faster than most (even accredited) casinos
     

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