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Tips Rizk Feedback after a few days

hoff1985

hoff1985

Dormant Account
mm1
Joined
Jul 15, 2012
Location
Switzerland
Hey Guys,
i've been playing now a few days at Rizk and want to share my review about this particular Casino...

+ Docs were approved super fast
+ Good selection of games (And Rizk assured me that there are more providers/games coming soon)
+ All Games are running super smooth, excellent platform.
+ Rep is TOP NOTCH. Had two minor issues so far (Flushing / Cashout Speed once), both issues were handled super quick and hassle free.
+ Cashouts are pretty fast.
+ The Wheel is cool, rewards are regular and it's lot of fun especially when you catch the wheel during a "double progress speed" promo. The wheel is million times better than the one at CasinoHeroes as example

- Still (especially for a higher roller) i think the wheel can be improved with more variety and some cooler prizes

So far i can only AGREE with the super high rating. For me this casino comes right after Videoslots.

Give it a try if you haven't!

Cheers
 
Got a KYC request from them a few hours after signing up and haven't made a deposit yet.

I think thats really good as a lot of people don't understand you need to do it, and get annoyed when they can't withdraw straight away, so extra points for that.
 
I actually think the wheel is pretty decent for lower rollers like my self. Not as sophisticated as what videoslots has but still a really neat idea.

Site is well laid out - and loaded fast. Submitted my documents a few hours ago but it is night time so dont expect them to be processed until tomorrow.
Submitted a small withdraw to see how quick they are and with the 2.50 fee when account is verified I would expect them to be quick - along with
what we expect from Betspin etc ...

Had my deposit limits set quite low but have upped them a bit to give them a bigger test run next week.

I know the wheel pisses some people off as the rewards seem small but you can save them up - and its a damn sight better than
what many other casinos give out which is next to nothing. I will play here again for sure.
 
Well submitted my documents last night they are still pending approval ... as is my withdraw. Anyone know how long they normal take to approve documents and process withdraws ?
 
Deeplay said:
Well submitted my documents last night they are still pending approval ... as is my withdraw. Anyone know how long they normal take to approve documents and process withdraws ?
Click to expand...

Hi Deeplay - as we have just launched in the UK, as I hope that you can understand, dealing with the very high volume of age verification requests that we are receiving over these first few days means that it is taking slightly longer to process these than during "normal" operations. If these still havent been processed for you by 15.00 today then please PM me your email address that you signed up with and i will look into it for you.
 
Captain Rizk said:
Hi Deeplay - as we have just launched in the UK, as I hope that you can understand, dealing with the very high volume of age verification requests that we are receiving over these first few days means that it is taking slightly longer to process these than during "normal" operations. If these still havent been processed for you by 15.00 today then please PM me your email address that you signed up with and i will look into it for you.
Click to expand...

Well I just got a message from Rizk account verifaction dept requesting I upload my documents .... no idea why they need to me to upload them again. I have already submitted my documents over 12 hours ago.

Have emailed back asking if they need them all again /

the documents are the same I have used for Guts and Betspin

02/25/2016 09:49:29 PM Proof of address Processing
02/25/2016 09:49:01 PM Proof of payment Processing
02/25/2016 09:48:34 PM Proof of ID Processing
 
Well they approved 1 document and the other 3 they have said will take another 24 hours. Withdraw still pending and reversible.

Anyway not the quickest at all for me when it comes to getting documents verified. I know they have allot of new sign ups from the UK as stated by the rep but why they go in to approve on 1
one document and leave the rest ... im not sure ??
 
Did i say the wheel is not super awesome?? Well at Level 58 it happened and i was landing on one of the Jackpots :) AWESOME! :)

And just for the record. The wheel and myself, we are very good friends now!

Capture.jpg
 
That's incredible, well done on that jackpot win. Wager free I hope?

Spun the wheel another dozen times since yesterday and always 5 free spins. Not complaining now that I know the jackpot is possible :eek:
 
Nicola said:
That's incredible, well done on that jackpot win. Wager free I hope?

Spun the wheel another dozen times since yesterday and always 5 free spins. Not complaining now that I know the jackpot is possible :eek:
Click to expand...

Yep! wager free. Cashed out and had the money 10 minutes later :)

Yes, i think from level 50 you have 3 jackpot pointers at the wheel with 3 different possible jackpot with 2000 eur being the highest, super lucky.

I do have to say i feels rewards are getting better and bette ron igher levels, and the rep also told me ey're going to improve the wheel and add stuff to it soon :)

i really got used to all the wagerfree no bullshit stuff ;-) Rizk managed it to be my second most loved casino besides Videoslots.
 
Too bad that f***** skull turned me off to ever playing there again. I probably would have kept going but it really pissed me off. I only wanted to get 5 free spins to keep playing but I just thought f*** it. They should not have that on there at all -- give only 2 free spins but do not give me a f**** skull. I hope you are listening Captain Rizk -- you do not want to piss customers off like that. Just give a little carrot stick to keep us happy and keep us coming back.

Good for you Hoff1985! Well deserved.
 
barbara12 said:
Too bad that f***** skull turned me off to ever playing there again. I probably would have kept going but it really pissed me off. I only wanted to get 5 free spins to keep playing but I just thought f*** it. They should not have that on there at all -- give only 2 free spins but do not give me a f**** skull. I hope you are listening Captain Rizk -- you do not want to piss customers off like that. Just give a little carrot stick to keep us happy and keep us coming back.

Good for you Hoffman! Well deserved.
Click to expand...

probably just bad luck.... i am now at level 59 and didn't have the skull at all :)
 
colinsunderland said:
my docs were done in about 20 hours, sent them around 11pm Wednesday night, noticed they were approved just after 7 last night
Click to expand...
My Docs arrived in their Spam Box. Once they noticed this they purchased a tin opener super quick and they assured me that I was PROCESSED. :D

So if your docs have taken more that 24 hrs to be looked at I would suggest that you ask them to check their spam mail.
 
first time at rizk

Ok , deposit 50£ with 200% bonus and a playthru of £4,500 , stuck to my usual immortal romance and had a very good run without any massive wins . Finished playthru last night with 1700 balance so thought it would be worth sending my documents in overnight .
By his morning docs were all approved ...had another play and had balance up to £2000 ..a little too much play and cashed out £1550 so im happy with all that , just had an email saying I have been paid .
The wheel is a really good feature I think ...I tend to play around £2 a spin so saving the wheel up and then getting around 100 free spins at 10p is a bit mind numbing but you can always play them when you are out of money . The mega spin is good ..£3 a spin is a good free bonus but the games choice is rubbish :)
All in all highly recommended .
 
geordiecolin said:
Fifty bloody nine? Wow. Do the levels continue to take longer and longer to achieve? At what point are super free spins an option on the wheel? Have you hit super spins yet?
Click to expand...

Hi yes, but i'm making spins between 3-4 mostly and had played a lot when there was a double speed promo on the wheel. Yes i had several mega and super spins. Since abput 20 levels i never catched normal spins anymore... worst thing i catch at these levels are 5 eur or of course the raffle tickets... had also stuff like 15 mega spins (= 15x 3 eur spins) super spins i catch quite often.
 
Whats the skull ?
im on level 30 and don't recall a skull ?
Super spins 5 at £3 a spin ...nothing to write home about :)
ahh maybe mine were mega spins!
 
hoff1985 said:
Hi yes, but i'm making spins between 3-4 mostly and had played a lot when there was a double speed promo on the wheel. Yes i had several mega and super spins. Since abput 20 levels i never catched normal spins anymore... worst thing i catch at these levels are 5 eur or of course the raffle tickets... had also stuff like 15 mega spins (= 15x 3 eur spins) super spins i catch quite often.
Click to expand...

Well done mate. As is my usual policy, I am waiting for my first withdrawal before I start depositing again. I have reached level 21. The wheel is a great incentive alongside the no bullchit approach et al :)
 

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