I do see the side of companies following the rules... But damned if you do damned if you dont.You really don't see the ethical side to this at all do you?
And forgive me if I'm wrong now, but you used to moderate streamers?
I do see the side of companies following the rules... But damned if you do damned if you dont.You really don't see the ethical side to this at all do you?
I do see the side of companies following the rules... But damned if you do damned if you dont.
And forgive me if I'm wrong now, but you used to moderate streamers?
To bad playfords goneI did but what has me moderating streamers got to do with anything?
I'm sorry but you're trying to defend the indefensible.
People's withdrawals should not be held to ransom. Checks should be done on deposit and deposit only- otherwise the whole situation is 100% in favour of the casino.
If the casino is willing to accept the deposit in the first place, they should damn well be prepared to take the risk of paying out on it.
It's as black and white as that.
Don't wanna start to defence or accuse any parties about anything, but paying withdrawal or balance only after the verification is completed is not really falling to "ransom" category, even it can feel about it and it's cool statement to for defending player rights.
Yeah, you would just love to provide a SOW on registration right? What exactly do you think this would lead to except most players going to offshore/unlicensed casinos? Think before you post.
Why would anyone need to go to an offshore/unlicensed casinos??Yeah, you would just love to provide a SOW on registration right? What exactly do you think this would lead to except most players going to offshore/unlicensed casinos? Think before you post.
Yeah, SOW as part of the registration process would be a perfect option from a regulators point of view. But the casino's main goal is to make the registration as straightforward as possible; name, surname, email, confirm the email.
Casinos will avoid this as hard as they can or otherwise customers will simply leave and never come back.
That's the fact!
- Are you confident you can evidence all of the information you rely on when assessing a customer’s risk?
- Is there over-reliance on checks made by third parties?
- Is your enhanced due diligence applied to customers on a risk-sensitive basis?
- Are customers’ source of funds and source of wealth adequately investigated?
- Do you know where customer money is coming from?
- How frequently are you asking questions about established customers?
Again I understand that it's frustrating. But please also understand that putting their accreditation into question and to use of the forum as a battering ram towards them seems a bit nasty.
I've not been a casino representative here for years, but the pressure really do not help or speed anything up.
It's just a few hours since you voiced your intentions to be patient.
Again I understand that it's frustrating. But please also understand that putting their accreditation into question and to use of the forum as a battering ram towards them seems a bit nasty.
I've not been a casino representative here for years, but the pressure really do not help or speed anything up.
To be fair I asked the question about accreditation and was given answers by
Members... I wasn’t demanding they be removed
I don’t think it’s right ( and still don’t ) that they can hold my money for the best part of a week so far having let me deposit 2k without any questions etc etc however that said It would appear that the GC incompetent as they are allow this and I have to wait the time, it doesn’t mean I have to be particularly happy about it....
So out of interest then... when does the point come that I would be entitled to become impatient
A week
2
A month
And also just to point out that my initial thread was not negative as I have pointed out it was fairly neutral... the system and process that’s been VERY protracted has caused the issues....
Being told I have to screen shot x
And then being told a screenshot is not acceptable for Y
Being told my accountants are wrong when they were not...
These are the parts that have caused the additional frustrations
But as SOW is not like KYC as you might end up requesting one again after little while, for one reason that your behavior don't fit to your profile and even it would fully fit, you can't really know that same person is in same job after few years, these days many things change quite often.
Requesting that in sign off, would let you play in peace probably as long you are allowed to play now before you get SOW request. And like stated in few posts, if SOW is something you can be prepared, it's not really doing it's purpose, but would make setting triggers for that particular player easy, just would need to demand some months bank statements and be more specific than one payslip as only based on that you don't know much of players finances.
Like these examples were in that UKGC vague guideline what around you are expected to know from your customer (recommend again to read at least that, it's really short and only take some minutes to read with thoughts), one highlighted as bolded to refer SOW in registration don't solve all problems.
What does it mean when it refers to customers risk!?
Risk of what ? Any ideas
The following is a list of possible red flags which licensees may wish to consider:
Customer does not cooperate in the carrying of CDD.
• Customer attempts to register more than one account with the same licensee.
• Customer deposits considerable amounts during a single session by means of multiple prepaid cards.
• Customer deposit funds well in excess of what is required to sustain his usual betting patterns.
• Customer makes small wagers even though he has significant amounts deposited, followed by a request to withdraw well in excess of any winnings.
• Customer makes frequent deposits and withdrawal requests without any reasonable explanation.
• Noticeable changes in the gaming patters of a customer, such as when the customer carries out transactions that are significantly larger in volume when compared to the transactions he normally carries out.
• Customer enquires about the possibility of moving funds between accounts belonging to the same gaming group. Page 31 of 37
• Customer carries out transactions which seem to be disproportionate to his wealth, known income or financial situation.
• Customer seeks to transfer funds to the account of another customer or to a bank account held in the name of a third party.
• Customer displays suspicious behaviour in playing games that are considered as high risk.
The risk areas that the business risk assessment as well as the customer-specific risk assessment are to look at can be divided into four:
• Customer risk;
• Product/service/transaction risk;
• Interface risk; and
• Geographical risk.
Where there are no grounds to suspect ML/FT or the transaction has not been suspended by the FIAU or by operation of the law, nor is there an attachment or freezing order, the licensee would have no reason rooted in the AML/CFT regime justifying the retention of any such funds. Thus, where funds are to be remitted back, the licensee should: a. Consider whether there is any other legal impediment to the remittance of the funds; and b. Remit the funds to the same source through the same channels used to receive the funds.
Battering ram?? HardlyMay I ask why you have gone from "I will wait for a few days" to the battering ram approach again within the same day?
Very good point that !!I have been reading this thread with interest, and felt obliged to register to query certain aspects of the regulations.
I understand the need for the gambling commission to be a little vague with the guidelines. It is case by case. They can't say "Any total deposits exceeding £4k must be subject to enhanced due diligence" Otherwise criminals, and even genuine players would go up to the limit and then stop or play elsewhere.
What I don't understand and don't think is fair is the whole thing seems to be a win-win for the casino:
1) Player is allowed to deposit say £3k, loses, maybe or maybe not receives an email asking for source of funds. Either way, the money has been lost and the casino probably doesn't really care where the money came from, and there is no chance they would ever refund the deposits.
2) Player is allowed to deposit say £3k, builds a balance of £10k, withdraws. Suddenly the money is held hostage due to these enhanced checks, despite the deposit being the same, and, more importantly, the deposit and gameplay having been already accepted.
To me there is a fair and simple solution - regulate at the point of deposit. If L+L think OP deposited too much then either:
1) The deposit(s) themselves should have been blocked
2) If 1) Is not possible due to what I have previously stated about avoiding specific AML deposit limits, gameplay should be immediately blocked until the player has proved the source of the money. If the player either fails this process or chooses not to do it, the casino can simply refund the deposit and everyone walks away happy-ish.
Any casino who accepts deposits and gameplay and only creates hurdles after a win in fact seems to me to be in breach of the Gambling Commission rules stated here:
You do not have permission to view link Log in or register now.
" A request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be supplied as a condition of withdrawal if the licensee could have reasonably requested that information earlier. "
I am curious what the protocol here is - if OP decides enough is enough and doesn't send any more documents, and L+L do not accept the existing documents, do they keep all funds, refund the deposits, or refund the whole balance (and close the account whichever scenario I assume)? Is there any precedent on this?
There is a similar comment in the self-exclusion guidelines here:
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Once you have made a self-exclusion agreement, the gambling company must close your account and return any money in your account to you. It must also remove your name and details from any marketing databases it uses.
I wonder if OP can simply request a self exclusion in this case?
I would be interested to hear Jan's or any other rep's thoughts on some of these points. I have tried to raise what I feel are fair points and am not looking to bash on any casinos or reps.
Missed this post earlier. Excellently written.I have been reading this thread with interest, and felt obliged to register to query certain aspects of the regulations.
I understand the need for the gambling commission to be a little vague with the guidelines. It is case by case. They can't say "Any total deposits exceeding £4k must be subject to enhanced due diligence" Otherwise criminals, and even genuine players would go up to the limit and then stop or play elsewhere.
What I don't understand and don't think is fair is the whole thing seems to be a win-win for the casino:
1) Player is allowed to deposit say £3k, loses, maybe or maybe not receives an email asking for source of funds. Either way, the money has been lost and the casino probably doesn't really care where the money came from, and there is no chance they would ever refund the deposits.
2) Player is allowed to deposit say £3k, builds a balance of £10k, withdraws. Suddenly the money is held hostage due to these enhanced checks, despite the deposit being the same, and, more importantly, the deposit and gameplay having been already accepted.
To me there is a fair and simple solution - regulate at the point of deposit. If L+L think OP deposited too much then either:
1) The deposit(s) themselves should have been blocked
2) If 1) Is not possible due to what I have previously stated about avoiding specific AML deposit limits, gameplay should be immediately blocked until the player has proved the source of the money. If the player either fails this process or chooses not to do it, the casino can simply refund the deposit and everyone walks away happy-ish.
Any casino who accepts deposits and gameplay and only creates hurdles after a win in fact seems to me to be in breach of the Gambling Commission rules stated here:
You do not have permission to view link Log in or register now.
" A request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be supplied as a condition of withdrawal if the licensee could have reasonably requested that information earlier. "
I am curious what the protocol here is - if OP decides enough is enough and doesn't send any more documents, and L+L do not accept the existing documents, do they keep all funds, refund the deposits, or refund the whole balance (and close the account whichever scenario I assume)? Is there any precedent on this?
There is a similar comment in the self-exclusion guidelines here:
You do not have permission to view link Log in or register now.
Once you have made a self-exclusion agreement, the gambling company must close your account and return any money in your account to you. It must also remove your name and details from any marketing databases it uses.
I wonder if OP can simply request a self exclusion in this case?
I would be interested to hear Jan's or any other rep's thoughts on some of these points. I have tried to raise what I feel are fair points and am not looking to bash on any casinos or reps.
Missed this thread growing last night, but can I just point out, sometimes doing these on withdrawal is justified, as the casino wouldn't see the suspicious gameplay until the request was made.
For example, someone deposits £1000 using paysafe. Puts 5 bets on roulette. Each one being £98 red. £98 black, £4 zero. Withdraws after the 5 bets. Withdraws to bank. That would be classic money laundering behavior and no way could it be picked up until the withdrawal was made.
I know that isn't the case here, nor in most cases, but there seems to be a myth that it should never be done on withdrawal.
I still don't care what casinos say. If the funds come from bank account A and return to bank account A, the the likely hood of money laundering is practically non existent. Banks have obligations under the same act as the casinos, and really the onus should be on them to do SOW requests on the original funds. It certainly isn't clean funds if it comes from A and is returned to A.
Casinos who allow withdrawals to different sources than deposits, Videoslots, Coral, Sky as a few examples, are making it easier for money laundering to take place, and are the ones who should be doing more in depth checks on customers.
Sky won’t allow you to deposit on one source and withdraw to another unless the original deposit amount at least is then returned to the original source.
However in some circumstances support will remove a deposit method in order to allow this if they are happy you’re not a criminal!!
I got caught out on this a few times which did rather irritate me at the time but it’s understandable.