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rival: where is my win?!...

Discussion in 'Online Casinos' started by Fleur-De-Lis, Dec 2, 2008.

    Dec 2, 2008
  1. Fleur-De-Lis

    Fleur-De-Lis Senior Member MM

    Occupation:
    Self-employed
    Location:
    CY
    I am like totally lost: is it not supposed to be a winning combination?? Where are $$$ then?

    [​IMG]
     
  2. Dec 2, 2008
  3. Fleur-De-Lis

    Fleur-De-Lis Senior Member MM

    Occupation:
    Self-employed
    Location:
    CY
    Just had live chat with rep:

    :rolleyes:
     
  4. Dec 2, 2008
  5. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    That's not good...at all! While it's not much, you should have won the 2 anchor's and the wild....I wonder how many other wins aren't being paid...

    The only other thing I could think of is that it's a graphical error. :rolleyes:
     
  6. Dec 2, 2008
  7. Fleur-De-Lis

    Fleur-De-Lis Senior Member MM

    Occupation:
    Self-employed
    Location:
    CY
    I agree, missing win amount is peanuts, but I played most of the session on autospin, and with higher bets, too. I wonder how much $$$ went missing before I noticed this and took screenshot? :rolleyes:
     
  8. Dec 2, 2008
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Let's be BLUNT.

    This is, in effect, CHEATING SOFTWARE. (even though the cheating is through incompetence, it does not alter the fact that players are getting screwed, and Rival are padding the bottom line with money that does not belong to them).

    There is an error, one of a long list of errors of this nature with Rival, and the effect, accident or not, is that the game UNDERPAYS with reference to it's RTP - It's not much, but a CONSIDERABLE portion of the RTP of a slot is made up from such small wins.

    Rival are clearly not testing the games before launch, and they persist in doing this month upon month. IF this turns out to be a "deliberate policy", Rival may as well shut down. If it happens often enough, it will still LOOK LIKE a deliberate policy, and they will join the likes of Casinova and Oyster as "cheating software", and will then have to haul themselves back to credibility.

    The right thing to do would be a FULL AUDIT of ALL PLAYERS to see how big a problem this has been, and the difference between design and actual RTP should be made public, and affected players compensated, This honesty should save Rival from being considered complicit in a deliberate dishonesty, and players will accept incompetence & human error as the cause, which can happen to anybody, although maybe not quite on this scale.
     
    1 person likes this.
  10. Dec 2, 2008
  11. LaHutti

    LaHutti Sr. ÜberUnter Ass. Man. webby PABnonaccred PABaccred

    Occupation:
    .
    Location:
    East and West
    Did Albert get back to you, or was that all he had to say ?
    I that was it, I can't even believe the arrogance, and incompetence of this guy.
     
  12. Dec 2, 2008
  13. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Fleur, this is an extremely worrying discovery. :eek:
    We need to establish if this is a graphical error, or something more serious. Would you spend 10 - 15 minutes to investigate further for us?
    This is what you'll need to do:
    Log into the casino.
    Go to Cashier
    Click on Details/History
    Click on History
    Click on Wagers

    Now this is the ball-ache part if you played loads more spins after that incident; you need to go back through the pages (20 results per page) and try to find that exact spin. The time on your screenshot (11:52) should help.
    Then click on the ID for the spin & you'll get details as in my shot below.

    If you could screenshot that & post it here that would be wonderful!
    Thanks!
    KK
     
  14. Dec 2, 2008
  15. AudiManinBoro

    AudiManinBoro Ueber Meister MM

    Occupation:
    Sales
    Location:
    UK
    One of the rival casino reps need to input here before this spirals out of control and rival loses what little credibility they have left. As far as im concerned they are fast losing it in my eyes and im starting to lean towards this as being `software i no longer trust` :mad:
     
  16. Dec 2, 2008
  17. Upset

    Upset Banned user - violation of rule 1.9 - bogus accoun

    Occupation:
    retired
    Location:
    Atlanta
    I have NEVER EVER EVER EVER HAD 1 cashout from rival. And I've played them since they first came out.
     
  18. Dec 2, 2008
  19. AudiManinBoro

    AudiManinBoro Ueber Meister MM

    Occupation:
    Sales
    Location:
    UK
    i know what you mean upset lol i must be bordering close to the 100 times deposit mark now with rival and only ever had one cash out. must be a sucker for punishment cos im not even sure why i keep going back :what: ill wise up one day lol
     
  20. Dec 2, 2008
  21. Stovetopp

    Stovetopp Senior Member MM

    Occupation:
    Retired
    Location:
    On the Beach
    Well, by looking at the "winning screenshots" thread, it seems to me the latest "hits"were done at a Rival site.. At least that is how it appears to me. The lobby sign is in that circle to the lower left of the screen :)Could be another platform.
    So we will see if the huge payments are made and hope the winner will let us know here.
    While I am at it.......I enjoy viewing those winning screen shots and notice something I hardly ever see a big win except for the random jackpot from those REAL SERIES SLOT ON rtg platforms. Does one only play these slots for the random jackpot?
    HAPPY HUNTING ON THOSE RANDOMS! I see Achilles has hit "-((
     
  22. Dec 2, 2008
  23. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    Here is another example of not paying attention to your job. Scary Rich has been this way since yesterday. Asked chat about it and was told they would send it to Tech and get back with me.
     
  24. Dec 2, 2008
  25. cynthial

    cynthial Boo

    Occupation:
    Fireproofing
    Location:
    Albuquerque
    Same for us last night at Lion's. Did not take any screenies but in Winter Wonderland, the red Stockings appeared to land IN the cups of Hot Cocoa and a slew of other strange things.

    I also saw no coins or lines register in Scary Rich so you were playing blind and had to use your balance to judge your bet.

    The whole casino was lagging something awful.

    As I was leaving the casino I dropped a note to chat and they said they were working on the problem. :rolleyes:
     
    1 person likes this.
  26. Dec 3, 2008
  27. Fleur-De-Lis

    Fleur-De-Lis Senior Member MM

    Occupation:
    Self-employed
    Location:
    CY
    Posting this on request (demand? ;) ) of casino:

    :rolleyes:
     
    3 people like this.
  28. Dec 3, 2008
  29. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    Hey Fleur,

    Did you notice if your money amount changed? Just curious.

    I guess what it boils down to is 'just trust me, everything is fine'. :D
     
  30. Dec 3, 2008
  31. babs7262

    babs7262 Banned User

    Occupation:
    On Disability,p/t online slots reviewer
    Location:
    PA
    Thats BullCrap Fleur

    I wouldnt play there anymore!! It didnt credit you because there is no .40 in that win circle thingy

    Whether its .40 cents or $4K, a mistake is a mistake and when we are spending our money its very important. I have one question for you just incase and PLEASE I have to bring up 3dice because thats where it happened to me, Im sorry it didnt happen elsewhere

    I was playing superbucks and got disc for a split second. When it came back it showed a $187.50 win but it wasnt a win, its their default screen for when you disconnect. Did you disconnect even for a second while playing? If your answer is no then they are full of crap!!

    Im sorry, I know there are alot of Rival players and I even enjoy them but I cant take the chance or afford the chance for this malfunction to happen. Changing the RNG or whatever its called is one thing but pure not paying on a win is another. Its either incompetance(sp lol , irony) or cheating. Either way, theyve had enough chances
     
  32. Dec 4, 2008
  33. Fleur-De-Lis

    Fleur-De-Lis Senior Member MM

    Occupation:
    Self-employed
    Location:
    CY
    I did not post this to bash rival - I like thier games etc. I posted this, 'cause 1) I never seen such 'error' before in any casino 2) 'cause Live Help proved to be of no help ;)
    I am not concerned about 40 cents missing, either. (Sorry, KK, I tried to check wagering report as you suggested, but there's so many pages my eyes hurt, so I quitted. If they say I got paid for all spins - fine. I trust it. I have no choice). It might be graphical error, connection issue, anything - I am not awfully concerned... but. There is but. I believe rep's responses and overall attitude were beyond incompetent.... and that's sad.
     
  34. Dec 4, 2008
  35. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I know what you mean - it's a real pain in the ass looking through all those logs for the sake of 40c. But the point is that if this was an actual software error you (and others) could be losing way more than just 40c! :eek2:

    Up to you of course, but I think it could be a lot easier to find that spin now that the rep gave you the reference number in the e-mail you quoted:
    "Spin reference # 508960763"

    KK
     
    1 person likes this.
  36. Dec 5, 2008
  37. Sensical

    Sensical Dormant account

    Occupation:
    Gambling
    Location:
    Somewhere in time
    I signed up at lion slots over 3 weeks ago and worked a free bonus coupon up to over 6,000. I made a deposit of 25 and got down to about 1500. CS said I could cash out at that but I played it and lost it all. Now I'm kicking myself for doing that. :eek: Funny thing is since then I've made a few more small deposits with them and I can't hit anything for nothing on any slots. I thought that was kind of weird considering when I first signed up I played their 25 dollar free chip for almost two weeks hitting the jackpot on 2 of the three real slots and then hitting some good winning combos on various video slots. I've never had that much luck anywhere in my life. A casino you actually win? I thought now this is what it's all about. Now I'm not so sure. Seems fishy to me but then again I don't completely understand how the slots operate once jackpots are hit and things of that nature. :confused:
     
  38. Dec 5, 2008
  39. Sensical

    Sensical Dormant account

    Occupation:
    Gambling
    Location:
    Somewhere in time
    Cynthial,

    You know now that I read your post I have to say I just recently as of this week had the same thing happen at This Is Vegas on a few of the video slots I played on. No coins or lines registered in Scary Rich and one other I played. I can't remember what the other one was though but you didn't know how much you were betting. Interesting!!!!!
     

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