rival: where is my win?!...

Fleur-De-Lis

Senior Member
Joined
Dec 11, 2007
Location
CY
I am like totally lost: is it not supposed to be a winning combination?? Where are $$$ then?

not_paid.jpg
 

Fleur-De-Lis

Senior Member
Joined
Dec 11, 2007
Location
CY
Just had live chat with rep:

Albert: We're sorry but the combination showed in your screen shot doesn't pay winnings.
you: what about wild symbols?
you: ??
Albert: Two symbols are not enough.
you: I am sorry - there are 3 OAK on top line, to start with. Is it not so?
you: two anchor symbols followed by wild?
you: hello?

:rolleyes:
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
I am like totally lost: is it not supposed to be a winning combination?? Where are $$$ then?

not_paid.jpg

That's not good...at all! While it's not much, you should have won the 2 anchor's and the wild....I wonder how many other wins aren't being paid...

The only other thing I could think of is that it's a graphical error. :rolleyes:
 

Fleur-De-Lis

Senior Member
Joined
Dec 11, 2007
Location
CY
I agree, missing win amount is peanuts, but I played most of the session on autospin, and with higher bets, too. I wonder how much $$$ went missing before I noticed this and took screenshot? :rolleyes:
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I agree, missing win amount is peanuts, but I played most of the session on autospin, and with higher bets, too. I wonder how much $$$ went missing before I noticed this and took screenshot? :rolleyes:

Let's be BLUNT.

This is, in effect, CHEATING SOFTWARE. (even though the cheating is through incompetence, it does not alter the fact that players are getting screwed, and Rival are padding the bottom line with money that does not belong to them).

There is an error, one of a long list of errors of this nature with Rival, and the effect, accident or not, is that the game UNDERPAYS with reference to it's RTP - It's not much, but a CONSIDERABLE portion of the RTP of a slot is made up from such small wins.

Rival are clearly not testing the games before launch, and they persist in doing this month upon month. IF this turns out to be a "deliberate policy", Rival may as well shut down. If it happens often enough, it will still LOOK LIKE a deliberate policy, and they will join the likes of Casinova and Oyster as "cheating software", and will then have to haul themselves back to credibility.

The right thing to do would be a FULL AUDIT of ALL PLAYERS to see how big a problem this has been, and the difference between design and actual RTP should be made public, and affected players compensated, This honesty should save Rival from being considered complicit in a deliberate dishonesty, and players will accept incompetence & human error as the cause, which can happen to anybody, although maybe not quite on this scale.
 

LaHutti

Sr. ÜberUnter Ass. Man.
PABaccred
PABnonaccred
Joined
Mar 19, 2008
Location
East and West
Did Albert get back to you, or was that all he had to say ?
I that was it, I can't even believe the arrogance, and incompetence of this guy.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
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Aug 25, 2004
Location
Bexhill on sea, England
That's not good...at all! While it's not much, you should have won the 2 anchor's and the wild....I wonder how many other wins aren't being paid...

The only other thing I could think of is that it's a graphical error. :rolleyes:

I agree, missing win amount is peanuts, but I played most of the session on autospin, and with higher bets, too. I wonder how much $$$ went missing before I noticed this and took screenshot? :rolleyes:
Fleur, this is an extremely worrying discovery. :eek:
We need to establish if this is a graphical error, or something more serious. Would you spend 10 - 15 minutes to investigate further for us?
This is what you'll need to do:
Log into the casino.
Go to Cashier
Click on Details/History
Click on History
Click on Wagers

Now this is the ball-ache part if you played loads more spins after that incident; you need to go back through the pages (20 results per page) and try to find that exact spin. The time on your screenshot (11:52) should help.
Then click on the ID for the spin & you'll get details as in my shot below.

If you could screenshot that & post it here that would be wonderful!
Thanks!
KK
 

AudiManinBoro

Dormant account
Joined
Jun 19, 2006
Location
UK
One of the rival casino reps need to input here before this spirals out of control and rival loses what little credibility they have left. As far as im concerned they are fast losing it in my eyes and im starting to lean towards this as being `software i no longer trust` :mad:
 

Upset

Banned user - violation of rule 1.9 - bogus accoun
Joined
Nov 26, 2008
Location
Atlanta
I have NEVER EVER EVER EVER HAD 1 cashout from rival. And I've played them since they first came out.
 

AudiManinBoro

Dormant account
Joined
Jun 19, 2006
Location
UK
i know what you mean upset lol i must be bordering close to the 100 times deposit mark now with rival and only ever had one cash out. must be a sucker for punishment cos im not even sure why i keep going back :what: ill wise up one day lol
 

Stovetopp

Senior Member
MM
Joined
Jul 11, 2008
Location
On the Beach
Well, by looking at the "winning screenshots" thread, it seems to me the latest "hits"were done at a Rival site.. At least that is how it appears to me. The lobby sign is in that circle to the lower left of the screen :)Could be another platform.
So we will see if the huge payments are made and hope the winner will let us know here.
While I am at it.......I enjoy viewing those winning screen shots and notice something I hardly ever see a big win except for the random jackpot from those REAL SERIES SLOT ON rtg platforms. Does one only play these slots for the random jackpot?
HAPPY HUNTING ON THOSE RANDOMS! I see Achilles has hit "-((
 

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
Here is another example of not paying attention to your job. Scary Rich has been this way since yesterday. Asked chat about it and was told they would send it to Tech and get back with me.
 

cynthial

Boo
Joined
Oct 9, 2006
Location
Albuquerque
Same for us last night at Lion's. Did not take any screenies but in Winter Wonderland, the red Stockings appeared to land IN the cups of Hot Cocoa and a slew of other strange things.

I also saw no coins or lines register in Scary Rich so you were playing blind and had to use your balance to judge your bet.

The whole casino was lagging something awful.

As I was leaving the casino I dropped a note to chat and they said they were working on the problem. :rolleyes:
 

Fleur-De-Lis

Senior Member
Joined
Dec 11, 2007
Location
CY
Posting this on request (demand? ;) ) of casino:

Dear ....,

Following up on the live chat you had with us about your winnings not being paid.

We would like to inform you that you won $0.40 for the wager in question (reference
#508960763). You were asking about why the game didn't display the win properly.

There is no evidence of a malfunction in crediting wins to your account. We have
reviewed your account and you were credited properly for this spin and for all other
spins as well. We take this very seriously and you can be sure that you will always
be credited properly.

We are still investigating the problem with the win not being displayed properly.
This is an isolated problem and we have no other examples, making it difficult to
reproduce the problem. However we will track it down.

We feel that we've made our best effort to explain that this problem has not lost you
any money and we hope that you agree. We would appreciate it if, after considering
that no "money went missing", you would post a follow-up to your
CasinoMeister post about this problem
.

We put a lot of effort into our customer support and, while people are very quick to
complain, which is understandable, we do not get the same level of positive feedback
(if any at all) when we resolve a problem.

Thanks in advance.

Sincerely,

Tyrone
Sloto'Cash Customer Support

:rolleyes:
 

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
Hey Fleur,

Did you notice if your money amount changed? Just curious.

I guess what it boils down to is 'just trust me, everything is fine'. :D
 

babs7262

Banned User
Joined
Oct 9, 2006
Location
PA
Thats BullCrap Fleur

I wouldnt play there anymore!! It didnt credit you because there is no .40 in that win circle thingy

Whether its .40 cents or $4K, a mistake is a mistake and when we are spending our money its very important. I have one question for you just incase and PLEASE I have to bring up 3dice because thats where it happened to me, Im sorry it didnt happen elsewhere

I was playing superbucks and got disc for a split second. When it came back it showed a $187.50 win but it wasnt a win, its their default screen for when you disconnect. Did you disconnect even for a second while playing? If your answer is no then they are full of crap!!

Im sorry, I know there are alot of Rival players and I even enjoy them but I cant take the chance or afford the chance for this malfunction to happen. Changing the RNG or whatever its called is one thing but pure not paying on a win is another. Its either incompetance(sp lol , irony) or cheating. Either way, theyve had enough chances
 

Fleur-De-Lis

Senior Member
Joined
Dec 11, 2007
Location
CY
I did not post this to bash rival - I like thier games etc. I posted this, 'cause 1) I never seen such 'error' before in any casino 2) 'cause Live Help proved to be of no help ;)
I am not concerned about 40 cents missing, either. (Sorry, KK, I tried to check wagering report as you suggested, but there's so many pages my eyes hurt, so I quitted. If they say I got paid for all spins - fine. I trust it. I have no choice). It might be graphical error, connection issue, anything - I am not awfully concerned... but. There is but. I believe rep's responses and overall attitude were beyond incompetent.... and that's sad.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
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CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
I am not concerned about 40 cents missing, either. (Sorry, KK, I tried to check wagering report as you suggested, but there's so many pages my eyes hurt, so I quitted.
I know what you mean - it's a real pain in the ass looking through all those logs for the sake of 40c. But the point is that if this was an actual software error you (and others) could be losing way more than just 40c! :eek2:

Up to you of course, but I think it could be a lot easier to find that spin now that the rep gave you the reference number in the e-mail you quoted:
"Spin reference # 508960763"

KK
 

Sensical

Dormant account
Joined
Oct 13, 2008
Location
Somewhere in time
I signed up at lion slots over 3 weeks ago and worked a free bonus coupon up to over 6,000. I made a deposit of 25 and got down to about 1500. CS said I could cash out at that but I played it and lost it all. Now I'm kicking myself for doing that. :eek: Funny thing is since then I've made a few more small deposits with them and I can't hit anything for nothing on any slots. I thought that was kind of weird considering when I first signed up I played their 25 dollar free chip for almost two weeks hitting the jackpot on 2 of the three real slots and then hitting some good winning combos on various video slots. I've never had that much luck anywhere in my life. A casino you actually win? I thought now this is what it's all about. Now I'm not so sure. Seems fishy to me but then again I don't completely understand how the slots operate once jackpots are hit and things of that nature. :confused:
 

Sensical

Dormant account
Joined
Oct 13, 2008
Location
Somewhere in time
Same for us last night at Lion's. Did not take any screenies but in Winter Wonderland, the red Stockings appeared to land IN the cups of Hot Cocoa and a slew of other strange things.

I also saw no coins or lines register in Scary Rich so you were playing blind and had to use your balance to judge your bet.

The whole casino was lagging something awful.

As I was leaving the casino I dropped a note to chat and they said they were working on the problem. :rolleyes:

Cynthial,

You know now that I read your post I have to say I just recently as of this week had the same thing happen at This Is Vegas on a few of the video slots I played on. No coins or lines registered in Scary Rich and one other I played. I can't remember what the other one was though but you didn't know how much you were betting. Interesting!!!!!
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
I am being lazy and dont want to start a new thread. Be careful when you claim a promotion in the cashier. Just yesterday, I claimed a 125% slots bonus at Irish Luck but only 100% was awarded. I enquired and was told that what I had actually claimed was the Thanksgiving bonus which is not listed in the cashier now for obvious reasons.

Now I recall that last week I wanted to claim one promo each at Irish Luck and Sloto so I went to the cashier and claimed the promos when I saw them as I have been forgetful and deposited without claiming bonuses first. However, this time I had no money in my ecocard account (damn gowild) and thus I had to let the promos expire. However, this time the promos did not seem to have expired though there was no mention of it still being valid in the cashier or a button to unclaim it. Roughly the same incident happened at sloto but I wont go into details here.

It would seem that there is a technical glitch (yet again at Rival KK) where a claimed promotion lingers on after a date it should have expired. So if you cannot unclaim an expred promo for a new promo unless you contact support. Furthermore, you will again need to ask for the Ts and Cs of the expired promo. I think Rival needs to take a look at this otherwise it will just be too confusing.
 

Fleur-De-Lis

Senior Member
Joined
Dec 11, 2007
Location
CY
Just wanted to add that I got a 2nd, much nicer email, from slotocash. At least it looks like they do investigate the issue, and it is good sign. Got a freebie for all my 40 cents' troubles, too :p
 

puppydog07

Dormant account
Joined
Jan 15, 2007
Location
australia
move over RTG>>here comes rival

Looks to me like Rival may be out to "RIVAL" rtg as the latest in the line of dodgy operators ......
 
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