"Ridiculous to withdraw", VegasVIP Lounge Support Laughed Back.

21kingwu

Dormant account
I sign up GrandHotel through the "Accredited Casinos", then claim the FREE $12 no deposit bonus ,the terms and conditions as following:

$ 12 free for you to try your favourite casino games at GRAND HOTEL CASINO.

Players who get the initial bonus of $ 12 will be able to cash in after reaching an amount of $ 50, if no purchase was made.

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The story begins When I made the withdraw of $58.50, I phoned the cusomer support : 1 877 528 2496

One Lady named Giozanwa confirmed my withdraw , however she request I must have a purchase from neteller first , otherwise it wont be processed.

I told her my neteller acc# , neteller email address , the Fraustrated scene happened:

she said:" Its ridiculous to withdraw in case NO deposit" , I responed" just follow your terms and conditions on webpage" , she laughed me back:" I read it everydays".... Up to this , I have no words .

Does anyone have the same experience like this , $58.5 is minor , However I deeply feel hurt on that....

VegasVIP Lounge Representive , Can you take a look at this , really appreciated...
 

winbig

Keep winning this amount.
21kingwu said:
I sign up GrandHotel through the "Accredited Casinos", then claim the FREE $12 no deposit bonus ,the terms and conditions as following:

$ 12 free for you to try your favourite casino games at GRAND HOTEL CASINO.

Players who get the initial bonus of $ 12 will be able to cash in after reaching an amount of $ 50, if no purchase was made.
I can only assume they mean the max cashout is $50 if no purchase is made. Try requesting the flat $50 and eat the rest...
 

paul02085

Senior Member
Sounds to me like the smarta.. was trying to belittle you for withdrawing on a no deposit bonus. If i was the manager of this outfit that person would be gone in a heartbeat.

Also, where does it say you have to make a deposit to withdraw from this promo? It doesnt.

Sounds like another example of incompetent rude so called "customer service" people.

They must pay these people $2/hr.
 

satori

Dormant account
There isn't a $50 limit to the withdrawal.. I know someone who cashed out $100 from the freebie (to Neteller.. no deposit required). I'd give it another try and make sure you speak to a different support person. The only reason you wouldn't be eligible for the cashout would be if you played restricted games.. what did you play?
 

21kingwu

Dormant account
Thanks for your comments

I played 11 hands Blackjack only ( mixed by Downtown and Atlantic BJ),

The way I cant stand is that she laughed me at such no deposit but withdraw actions.

I studied the terms again,its certain that she is little bit out of line. It seems obviously no deposit and wager required.

For the terms of withdraw , is she simply wrong or just an excuse to delay/deny the pay? Hope them work out on this question.
 

winbig

Keep winning this amount.
What's wild is he's right. There's no T&C lined out for the $12 free - they only cover purchase bonuses.

I just love when you go to their site it throws up an alert asking if you want to download the software - before the page even loads. Then when you exit their site, it opens a popup and sends you to some other site.
 

21kingwu

Dormant account
Update:

Things got changed.

I reverse the withdraw and make it to 118.5, then the neteller acc# withdraw option appears . They had manually added my neteller acc# to withdraw.

Credit goes to representive here and manager@grandhotelcasino.com
hope its the end.

It seems they are still good to be with.
 
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