1. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
  2. By continuing to use the site, you agree to the use of cookies. You can find out more by following.Find out more.
    Dismiss Notice
  3. Sister site to Casino Max launches

    Roaring 21 has just launched - sister casino to Casino Max, and they have a special promotion for you!! .They are in the Baptism by Fire - you can check them out here: Roaring 21 BBF and special promo.


    Dismiss Notice
Dismiss Notice

BGO Exclusive Promo: 25 free spins with No Wagering on Archangels Salvation

Get Up to 25 free spins on Archangels: Salvation
No wagering requirements and No Max Win cap!

New Depositing players ONLY.
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

RESPONSIBLE GAMBLING SO WHY

Discussion in 'Casino Industry Discussion' started by noluckever67, Nov 12, 2007.

    Nov 12, 2007
  1. noluckever67

    noluckever67 Quit Gambling

    Occupation:
    pc
    Location:
    uk
    Hi
    ive been a member here a while and in t past cpl weeks decided to give up gambling online due to the way it was starting to effect my health.I could go weeks without playing and also ignore it completely for even longer,however when i did play esp poker i just couldnt stop.I a cpl weeks ago started playign at a site on friday night and never slept till lost all on the sunday morning.Done same a cpl days later only this time for almost 3 full days solid.

    Now before you go what an a*****e i will admit that yes i am but i am aso sure that theres a lot of people out there who have been in the same boat.Anyhow i recovered and decided to give this up before it hurts me bigtime and decided wisely to close ALL accts i had online using self exclusion tools and emailing companies regarding this and i have to say 99% were behind me in the decision to block me from sites wishing me all the best UNTIL this heres something below which shook me to the core...blow is the email message i sent to this site incidentally a playtech site...


    "i am updating the password so i am unable to login to the site..sadly i have developed a love of online poker but it is causin me problems at home...when i have funds available i am unable to even sleep which if u look at the histry of the acct over the past feew days u will see i spend way too long playing..i am unable to even sleep knowing i have poker funds available...i am so sorry for any inconvienience but i feel it is nescessary to close my acct and exclude myself permanently from your site...james xxxxx"

    so you may think i will recieve an reply as any RESPONSIBLE company should give hmmmm well your wrong read this reply.

    Dear Mr XXXXX,



    We offer a service of gaming platforms with an innovative, entertaining, user-friendly gaming

    solutions as well as our extremely popular online poker room.



    You have chosen to cease using this service and the least we could do is to inform you that this

    service will still be available to you should you wish to do so in the future.

    The decision is entirely yours.



    Your account has been closed based upon your request to do so and not because of your

    "severe gambling problems".

    Thank you.



    Regards,

    Maurice

    Poker Support

    This email is not visible to you.


    Now please forgive me for being wrong but surely any site on the internet that replies to someone with this surely must be rogued. How on earth can they reply with they WILL reopen at anytime after my initial email is absolutely amazing dont you think?That also shows to me how important you are to sites who refer to you as friend etc etc they could NOT give a damn about your personal welfare only to your financial state and howmuch they can bleed from you.I think that site is totally IRRESPONSIBLE and id like others opinions PLEASE...maybe its just me thats wrong but i dont thinkso.

    Incidentally i havent gambled online since and wont but i also wont stop reading whats going on here at CM id miss it too much....j
     
    Last edited: Nov 12, 2007
    9 people like this.
  2. Nov 12, 2007
  3. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    That's worse than rogue.

    What a weenie Maurice is. It's like he has this 'high need to be right' and it has to be HIS idea why you are closing your account. He's such a freaking expert on sever gambling problems that he decided to keep the option open for you, because HE decided you don't have any problems.

    I'm sorry, I'm pissed off. I'm going to ping a playtech associate for you NLE and I assume he'll pass it on. If this thread doesn't get heat, please PaB to Bryan so he's sure to be aware.

    On a more personal note... are you sure you should be hanging out here? Do you have your problem under control? I wish you the best, and would hate to see you leave, but if you ever think that visiting here is helping to fuel a gambling problem jjust send a note to CasinoMeister and say 'quit gambling' and you will be banned. I assume he sends links too... but you are already aware of gamcare, etc.

    Best of luck forever:thumbsup:

    edit: I reported it to Bryan instead of Playtech assoc.
     
    1 person likes this.
  4. Nov 12, 2007
  5. noluckever67

    noluckever67 Quit Gambling

    Occupation:
    pc
    Location:
    uk
    Hey

    Hey
    thatnks for that reply lojo im fine with it now i have many barriers oin place for times of weakness and being allowed to post is important to me ..its well under control and i like having an input here...as for that email oh my god i was downright flabbergasted when i read it..ill also pass on if bryans interested the headers for it cos i know the pab section has been getting some dodgy requests,,
     
    1 person likes this.
  6. Nov 12, 2007
  7. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    I just wanted to be sure he knew of it. He can pass it on to Playtech. That pisses me off to no end, like when you hear about a kid getting abused or something, I don't know, my blood is boiling.
     
    1 person likes this.
  8. Nov 12, 2007
  9. noluckever67

    noluckever67 Quit Gambling

    Occupation:
    pc
    Location:
    uk
    You know

    something lojo after i got this email i sent them or well HIM an email asking if he would not only on my behalf but for others who need it reconsider his views on responsible gaming and wrote a really nice email considering this but alas no reply.i asked in that email why he woul dreopen it when he knew why i had closed the original acct again no reply..Its actually the more i think of it one of the worst cases of exploitation ive heard for a while..The reason i say exploitation is they obviously know addicted people will open accts at time of weakness and here he s offering me an easy soluton to line his pockets so that inmy opiion is exploitation and he really does not wanna hide that fact by his remarks in emails..anyhow i appreciate again your replies....j
     
    1 person likes this.
  10. Nov 13, 2007
  11. noluckever67

    noluckever67 Quit Gambling

    Occupation:
    pc
    Location:
    uk
    lojo

    just a quick note on this have you heard anything back from bryan re this???? j
     
  12. Nov 13, 2007
  13. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Never fear - I am here. :D

    I'm sending off an email to the powers that be at Playtech to they can look into this.

    This is unacceptable behaviour in my opinion. If a player mentions that he/she is having problems at home because of gambling, then the party's over. The people playing online need to be the players who have a firm grip on their behavior and habits.

    Your account has been closed based upon your request to do so and not because of your "severe gambling problems".

    Not what I would have expected from a Playtech casino. :mad:

    By the way, you should check out this page - http://www.casinomeister.com/quit_gambling.php
     
    Last edited: Nov 13, 2007
    4 people like this.
  14. Nov 13, 2007
  15. noluckever67

    noluckever67 Quit Gambling

    Occupation:
    pc
    Location:
    uk
    Thanks

    Bryan ive still got the email in question and i know youve in the past few weeks done some work on pab which wasted a lot of your time so if u need these emails lemme know ...thnx again J
     
  16. Nov 13, 2007
  17. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    James I commend you for admitting
    that you have a problem not many would
    it take's courage to make a post like this an
    I say well done :thumbsup:
    I do wish YOU all the Luck an hope the
    Gambling Dragon does not snag you again

    Good Luck

    Cindy:)
     
    2 people like this.
  18. Nov 14, 2007
  19. noluckever67

    noluckever67 Quit Gambling

    Occupation:
    pc
    Location:
    uk
    Thanks

    Thanks on the post kind words...as Bryan said earlier in this thread online gambling is something that people who play need to be in control off and sadly i would also have thought that all sites also need to be aware off.Sadly this site seems to know absolutely or cares nothing about but i also see the reply which will come bryans way...dear sir this is a mistake on our part and will be addressed to make sure nothing happens like this again..and of course it will , i have no agenda against online gaming but i would like to make sure that people are made aware that it can cause problems and also tha sites recognise that online gambling CAN cause problems to people.
     
  20. Nov 14, 2007
  21. GGW Laurie

    GGW Laurie Dormant account webmeister

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    ........ditto..... i know of someone who had lost a wife , a child and the home is now in forclosure due to online poker and him not being able to control his self, last i heard he is in rehab getting help and his wife is now going to stand by him as long as he continues to seek help and put the family first. the casino knew he had a problem and continued to let him play after he had asked to have his acct closed:mad:some people can handle the gambling and some cannot, its just like drugs and drinking, you have to know when not to cross that fine line.........laurie
     
    2 people like this.
  22. Nov 14, 2007
  23. noluckever67

    noluckever67 Quit Gambling

    Occupation:
    pc
    Location:
    uk
    good point

    laurie we must realise as must operators that a lot of people the majority CAN control there online gambling however they must relaise that some people cannot and they in my opinion have a responsibility to these people.Ths idiot who wrote me that email as was shown on this thread bviously cares more for than peoples welfare and thats one email i will never ever forget and make it my aim to make sure that ALL companies have responsibilities towards peoples welfare....J
     
    1 person likes this.
  24. Nov 16, 2007
  25. noluckever67

    noluckever67 Quit Gambling

    Occupation:
    pc
    Location:
    uk
    just wondered

    If you have heard anything CM?? cant wait to see the reply...
     
  26. Nov 18, 2007
  27. noluckever67

    noluckever67 Quit Gambling

    Occupation:
    pc
    Location:
    uk
    No disrespect

    But
    any company that has not answered an email regarding this thread deserves rogued bigtime...However saying that isent an email regarding this playtech place to kahnamwake over 10 days ago and still never even acknowledged the fact i sent one..yest another tragedy that online poker ONLY wants depositors to love and anyone else can go take a flying f***k to themselves....ill never let this thread go until i see a positive outcome...
     
  28. Nov 21, 2007
  29. noluckever67

    noluckever67 Quit Gambling

    Occupation:
    pc
    Location:
    uk
    such

    a shame noone at playtech seems to wanna lknow anything about this guess they are not as responsible as they make out sadly:(..but ill wait forever till i get a reply and see what they come up with....
     
  30. Nov 21, 2007
  31. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    Hiya
    You posted this in your very 1st thread of this saga

    "ive been a member here a while and in t past cpl weeks decided to give up gambling online due to the way it was starting to effect my health"

    The thing that gets me is what satifaction are you gonna get if the casino does reply, to me IF you really quit gambling as it was effecting your health an I bet your wallet then this is no place for you to be
    I see the screen shots an drool (sp) an go an play them lol


    I think you keep bumping the post to draw attention your way

    yes the email they sent was wrong but sometimes every 1 does a slip up

    move on with your life an quit walling in whoa they wont answer my email

    Life is wat to Short for this

    Good Luck
    Cindy
     
    1 person likes this.
  32. Nov 21, 2007
  33. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    While the casino's reply seemed cold and insensitive lest us not forget that ultimately we are responsible for our own actions no matter what corporate responsibility the casinos ought to have. In the western countries they have progressed far enough to insulate people against these vices. However, in Asia, the first thing that will be asked is 'what if the customer comes back and demands we reopen the account for him'. The only option would be to close his account for the time being and reopening it at his request. Rogue behavior you might say but this will be what normally happens here. People will be arguing whether the player's request was just an impulsive decision and so on.

    I understand that many of you will find this hard to swallow but this is what is still happening in many parts of the world especially land-based casinos in Macau.
     
    1 person likes this.
  34. Nov 21, 2007
  35. noluckever67

    noluckever67 Quit Gambling

    Occupation:
    pc
    Location:
    uk
    sorry

    chuchu but i do not want to get drawn into a argument with you but yes i find it hard to swallow ..infact its pretty sad you feel that way regarding compulsive gambling..If a customer aproaches a website and says he needs help then he should be excluded for good no matter if it was impulsive or not "end of story".Sadly the quicker people like yourself learn that gambling does destroy lives the better and its as the EMAIL from them says meant to be a enjoyable fun activity..IMHO it actually borders on exploitation a website allowing someone to re-opn an acct they asked to be closed and again IMO ALL websites must ensure that self exclusion tools are made available.The more i think about your reply the more it disguts me to be honest and maybe u need to go round some gambling websites and read how gambling can and does destroy lives...

    You must register/login in order to see the link.

    You must register/login in order to see the link.

    You must register/login in order to see the link.
     
    Last edited: Nov 21, 2007
  36. Nov 21, 2007
  37. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Sorry, they did reply right away - haven't had a chance to catch up here yet. My message was sent to the relevant person at senior level who will hopefully put a boot up someone's ass. The email was thoughtless and downright roguish.

    noluckever67 has opted out of the forum. Hopefully, he won't consider himself unlucky anymore.
     
    1 person likes this.
  38. Nov 21, 2007
  39. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Best wishes to noluckever in his future non-gambling endeavours.
     
    1 person likes this.

Share This Page