[RESOLVED] crazyvegascasino

[sparkz]

well where can i start...

i was playing on their games... and after a while i decided they were not for me...

i asked to cashout and close account... they then asked for id documents as it says in the terms to confirm who i am and send me my money.

i sent them a copy of national insurance card, both sides of card used, gcse entry form with my date of birth and i got an email from banking saying payment had gone through...

a few hours later they emailed me asking me for copies of my passport or driving licence... as i dont drive and have never been abroad i dont have any... after about 3 copied and pasted emails from them they said they have reversed the withdrawl back to my cancelled and closed account and that i would need to bring a document with my date of birth and name on to the police station for them to stamp...

i emailed the police station asking them what documents i would need to be able to do it but they told me that they wouldnt stamp any documents for this purpose.


so now im stuck with my funds locked in a closed account... the only chance i have of getting my money is to order a replacement birth certificate as mine is lost which wont be here until the 8th of january, and then upload that to them


i find it pathetic after all documents i have sent that they still wont pay me my money... hopefully people will stay away from this reputable casino

 

[wangpoker]

I will feel very frustrated when this happens. I scrambled to find statements, bills every time I was asked to provide documents.

I suggest you going to a lawyer to get a notary copy with a stamp. I did.

 

[sparkz]

I will feel very frustrated when this happens. I scrambled to find statements, bills every time I was asked to provide documents.

I suggest you going to a lawyer to get a notary copy with a stamp. I did.

yea its the worst thing.. spent the last 4 hours searching my whole house for a p60 in the chance that it had my name and date of birth on it, sadly no luck...

will see if i have a chance after work to get a notary copy with a stamp... otherwise i'll be waiting a while for my birth certificate...

as well i see it very very risky sending them a full photograph of your bank card on both sides.. since its going to a member of staff... who knows they could write the details down and try and use them somewhere

 

[wangpoker]

You can cover some digits on the scanned copy.

 

[maxd]

Have you contacted the rep for the Vegas Partner Lounge group? Their member name here is VPL. You should PM them (Link Outdated / Removed).

 

[tim5ny]

Don't ever close the account when a casino owes you money. Make them think they will have you around for awhile longer so that they can get their money back.

 

[sparkz]

thanks for the replys all

will contact the rep.

and thast true tim5ny i shouldnt of closed it before hand but i did speak to someone in banking before i asked for it to be closed and they told me that my withdrawl will go through no problems and i would be paid if i closed it.

the strange thing i found today was i checked my bank balance and from the amount i had in there it seemed they did pay me... very weird they had told me my withdrawl had been delayed until i had shown them a copy of a government document showing my name and date of birth on the account.

im not 1 for having a go at casinos for it because i do understand that they must use these security measures to stop fraud but from the documents i already supplied with my date of birth on its hard to believe that they wont class it as proof of my date of birth because after all its unlikely fraudsters would have my debit card, my national insurance card, a bank statement, my gcse entry form and my college exam entry form

 

[sparkz]

i was just reading other posts about the id system and how people are able to erase the 3 digit number on back of card...

they DID ask me for a picture of both the front of the card showing my full number and the back showing my 3 digit number...

is this actualy even a legal thing to do asking specifically for these in a digital image?

 

[sparkz]

now it has been resolved... the crazyvegas rep here actually was very very very helpful and i appreciate him finding out whats happened...

i think it was 1 of the support teams lack of communication....

where they kept saying to me the money had been reversed back onto my closed account and that it would go into my bank after i had validated my account... all i wanted to know was if they had sent the payment... but they would not let me know at all..... so obviously that made me order a copy of my birth certificate... so i could verify my id to find that out...


the vpl rep was excellent... i emailed him to explain it all... he emailed back and in 1 nice email he confirmed that the money HAD been paid into my account... short, sweet and simple


THANKS

 

[vinylweatherman]

now it has been resolved... the crazyvegas rep here actually was very very very helpful and i appreciate him finding out whats happened...

i think it was 1 of the support teams lack of communication....

where they kept saying to me the money had been reversed back onto my closed account and that it would go into my bank after i had validated my account... all i wanted to know was if they had sent the payment... but they would not let me know at all..... so obviously that made me order a copy of my birth certificate... so i could verify my id to find that out...


the vpl rep was excellent... i emailed him to explain it all... he emailed back and in 1 nice email he confirmed that the money HAD been paid into my account... short, sweet and simple


THANKS

Don't worry, that birth certificate will come in handy again should you still want to play online.

Yet again, support seem to have no idea what constitutes correct ID procedure in the various countries they serve. Also, if you don't drive or travel abroad, you will have this problem come up again and again, because some casinos will get awkward about the birth certificate, claiming anyone could get it.
The correct advice is to go to a notary, but again and again players are told to go to their local police station. Many people, especially the young, have no idea about this "stamped by a notary/police station" is all about. Their documents come from their bank, college, etc, and should be fine.

One thing that IS illegal though, rather than just risky, is to supply a COLOUR copy of the secure photo page of a passport to someone who is not an authorised person (as deemed by the home office). This is to do with illegal entry/fake passports, and also terrorism prevention measures. A black and white copy, for ID purposes, is fine, as it cannot be copied and printed into a blank fake passport with the correct colours (unless the forger is VERY clever).
For credit cards, only the card number and your name is needed to verify the card details against your account. The three digit code is none of their business, and can indeed, with the card number and expiry dates, lead to the card being used for internet services where no physical delivery of goods is needed, such as subscribing to expensive porn sites, or even fraudulent use in casinos and poker rooms, the stolen money being withdrawn/chip dumped by other means, hopefully before the fraud is noticed.