well where can i start...
i was playing on their games... and after a while i decided they were not for me...
i asked to cashout and close account... they then asked for id documents as it says in the terms to confirm who i am and send me my money.
i sent them a copy of national insurance card, both sides of card used, gcse entry form with my date of birth and i got an email from banking saying payment had gone through...
a few hours later they emailed me asking me for copies of my passport or driving licence... as i dont drive and have never been abroad i dont have any... after about 3 copied and pasted emails from them they said they have reversed the withdrawl back to my cancelled and closed account and that i would need to bring a document with my date of birth and name on to the police station for them to stamp...
i emailed the police station asking them what documents i would need to be able to do it but they told me that they wouldnt stamp any documents for this purpose.
so now im stuck with my funds locked in a closed account... the only chance i have of getting my money is to order a replacement birth certificate as mine is lost which wont be here until the 8th of january, and then upload that to them
i find it pathetic after all documents i have sent that they still wont pay me my money... hopefully people will stay away from this reputable casino
i was playing on their games... and after a while i decided they were not for me...
i asked to cashout and close account... they then asked for id documents as it says in the terms to confirm who i am and send me my money.
i sent them a copy of national insurance card, both sides of card used, gcse entry form with my date of birth and i got an email from banking saying payment had gone through...
a few hours later they emailed me asking me for copies of my passport or driving licence... as i dont drive and have never been abroad i dont have any... after about 3 copied and pasted emails from them they said they have reversed the withdrawl back to my cancelled and closed account and that i would need to bring a document with my date of birth and name on to the police station for them to stamp...
i emailed the police station asking them what documents i would need to be able to do it but they told me that they wouldnt stamp any documents for this purpose.
so now im stuck with my funds locked in a closed account... the only chance i have of getting my money is to order a replacement birth certificate as mine is lost which wont be here until the 8th of january, and then upload that to them
i find it pathetic after all documents i have sent that they still wont pay me my money... hopefully people will stay away from this reputable casino