[Resolved] Casino Titan RTG - No money! Neteller problem.

[parpol]

Hi, I bonus 200%, I deposited the money ... Neteller are scaled titan but my account is $ 0!

I sent the link to Paul-titan!

Live chat:

Please wait for a site operator to respond.

You are now chatting with 'Lisa'

Gaetano: Hi Lisa

Gaetano: My date

Lisa: Hello Gaetano

Gaetano:*******************

Gaetano: Problem: missing $

Gaetano: 5/14/2010 3:39:53 AM Coupon 'HC2010' requested

Gaetano: ..200% bonus

Gaetano: from neteller

Lisa: Allow me a few moments to check everything for you, please

Gaetano: May 14 05:57 Casino Titan €24.58

Gaetano: balance= 0$

Gaetano: ok

Lisa: May I ask did you tried to deposit?

Gaetano: Yes

Gaetano: Account neteller:

Gaetano: May 14 05:57 Casino Titan €24.58

Gaetano: Account Titan: 0$

Lisa: I am checking everything allow me a moment

Gaetano: ok

Lisa: I just checked everything for you, that deposit didn't go trough

Gaetano: ?

Lisa: You can try again I will be here with you

Gaetano: ok

HELP!!!!!!!!!!!!!!!

 

[parpol]

Translator

@Kakata
Giò, se non è chiaro quello che ho scritto, fammi sapere che te lo riassumo e lo traduci! :notworthy

Gio, it is not clear what I wrote, let me know that I'll summarize and translate!

 

[eu_lowroller]

Can you please write in english, because we can't understand you, thanks!

 

[parpol]

Can you please write in english, because we can't understand you, thanks!

Request bonus 200%
Deposit Neteller, the money is removed from neteller account but the casino is 0$!

 

[just play]

Did you show them a copy of neteller? I can see the money was transferred, why can't they?

 

[anniemac]

What he's saying is he claimed a 200% bonus, deposited thru neteller, funds deducted from neteller account but not showing up at Casino Titan.

I can't help you, parpol. I don't play there anymore but maybe someone here can poke Paul and get him to respond on this.

Hope you get it worked out.

 

[parpol]

"copy of neteller?"
Yes!

 

[wewewewewe]

Neteller probs...

Today i had two mails from neteller telling me that they have had server problems.

Perhaps the deposit that was made also ended up in the problem area?

See this quote from the mail i have received...


Mail 1: NETELLER service disruptions
"The NETELLER system is currently experiencing intermittent downtime and instability. We have identified the issue and are working to resolve it as quickly as possible.
For the last few days transactions have continued to be processed, however, some transactions may not have been successfully completed. In the meantime you may have difficulty accessing your NETELLER account or using your Net+ card."

Mail 2: NETELLER service restored
"Due to system instability over the last 2 days, we recently performed some system maintenance. All issues have been resolved.

We suggest you review the status of your transactions over the last few days. If funds have been deducted from your NETELLER account, the transaction was successfully processed. Please review your merchant account(s) to verify that the funds have been credited.

Should you have any questions, please visit contact vip@neteller.com, available 24 hours a day, 7 days a week. We appreciate your patience and co-operation."

 

[parpol]

What he's saying is he claimed a 200% bonus, deposited thru neteller, funds deducted from neteller account but not showing up at Casino Titan.

Perfect translation! :notworthy

 

[parpol]

Mail from Neteller Vip:


NETELLER service restored


Dear Gaetano,

We know that you count on us every day to make sure your money shows up where you want it – swiftly and safely. And this week, we let you down.

After working around the clock to solve the service disruptions you experienced this week, we are happy to tell you the NETELLER, Net+ and NETELLER Money Transfer services are back online.

If you made a transaction anytime after 15:00 GMT on Tuesday, 12 May, we recommend you review the status of your transactions from the “Account” tab of your NETELLER account. Any transfers you have made to merchants over the last few days that show as “Accepted” in your NETELLER account should now be available at your merchant site. If you don’t see the money in your merchant account, please:

* Email vip@neteller.com to request your NT Code (your NT code is a transaction reference number).
* Contact your merchant and provide them with the NT Code. Once the merchant has the NT Code, they should be able to credit your account right away.
* If the merchant is not able to reconcile your transfer, please email vip@neteller.com and outline the steps you have taken so we can better help you.

Also, any unsuccessful Money Transfers performed over the last few days will be reversed with funds returned to the sender’s account. Should you notice any discrepancies in your account or require any further support, please email vip@neteller.com.

We assure you that our teams around the world are working hard to ensure you can count on NETELLER the way you always have. We appreciate your patience and sincerely regret the inconvenience.

NETELLER VIP

Then:
1) Call and ask Neteller NT code for the transaction with the Titan
2) sending a PM to Paul (with code NT) for me to credit the $ 30 and 200% bonus!

OK?

 

[wewewewewe]

Yes for sure...

Mail from Neteller Vip:


then:
1) Call and ask Neteller NT code for the transaction with the Titan
2) sending a PM to Paul (with code NT) for me to credit the $ 30 and 200% bonus!

OK?

That sounds completely right to me! I think that are the actions to be taken. Or even faster, NT code and then contact live support on the chat. Success!

 

[parpol]

Now:

Please wait for a site operator to respond.

You are now chatting with 'Carrie'

Gaetano: Hi Carrie

Gaetano: my date:

Carrie: Hello Gaetano

Gaetano: Gaetano ............................

Gaetano: NT code of the transaction that you are claiming: NT********

Gaetano: ..30$+200% bonus!

Gaetano:

Carrie: Would you like to deposit and claim 200% bonus?

Gaetano: Yesterday I deposited!

Gaetano: ..money missing

Gaetano: balance 0$

Carrie: Please allow me just one moment, I will gladly check everything for you

Gaetano: ok

Carrie: Gaetano, I see you tried to deposit with Neteller yesterday, however your transaction was unsuccessful

Carrie: You can try to deposit again and it will probably go through

Gaetano: no

Gaetano: money transferred from neteller

Gaetano: NT********

Carrie: Allow me just one more moment to check everything for you

Gaetano: ok

Carrie: Thank you for your patience Gaetano

Carrie: I have double checked all for you here

Carrie: And as I can see your transaction with Neteller that you tried to make yesterday was not successful

Gaetano: ok

Carrie: Message that is showing here is that the transaction timed out and that it should be repeated

Carrie: Would you like to claim 200% bonus now and deposit?

Gaetano: No, send CM (PM PaulTitan)!

Now PM Paul!

I deposited $ 30 with the bonus of 200%, I want $ 90 to my account!

 

[parpol]

Perfect!

Now...90$!

 

[kakata]

Can you please write in english, because we can't understand you, thanks!

he was asking for my help....we are both Italian....and we both speak orribly english....

 

[eu_lowroller]

*lol*

me too, because i actually speak in german, but i try at least to speak a little bit in english

 

[AudiManinBoro]

To be honest I wouldnt have bothered with live chat. I would have known right away they would have been utterly useless. Far too complicated a problem for the average customer rep to handle.