ShadyFei
Senior Member
- Joined
- Dec 22, 2016
- Location
- Canada - West Coast
TL;DR:
GOOD TWIN: I won $100 prize drop while playing there for the 1st time!
EVIL TWIN: Won't honour the Christmas Welcome Bonus they offered me, citing that I never claimed it on deposit. (Not true BTW).
I haven't tried out a new casino for a long time. Like everyone, I already have my favourites. But I read the favourable reviews here and saw the $5 bonus offer, so I gave it a go. I liked the look of Twin Casino and the games so I signed up on my mobile. They were offering a 100% deposit bonus and 100 free spins. I rarely ever take bonuses because most of them are dodgy highway robbery, but I decided to try it. I was very careful when I claimed the bonus: I read and re-read the bonus invitation email Twin sent me, I read all the T&Cs. I checked the dates and if there was any minimum . . . you get the picture. I deposited $25 and claimed their Welcome Bonus.
I saw that my balance was $25 after depositing. I didn't think much of it because I thought I needed to fulfill the 30x wagering requirements before I received the bonus money. Right now, Twin has a prize drop promotion on Yggdrasil games, I chose "Aldo's Journey." After a little while, I won a prize drop of $100. Hooray! Twin Casino is the new belle of the ball in my books! After about an hour of playing, I wanted to check where I was at with the wagering requirements. I couldn't find it and I contacted Chat:
I KNOW I claimed that bonus when I deposited. But Twin Customer service agent argues that I didn't and will not remedy the situation. He says I should have contacted them right away but now there is nothing they can do. Too bad, no welcome bonus for ShadyFei.
Really Twin? I know it's just a Welcome bonus but this is disappointing has really put a bee in my bonnet! I followed all the rules and did everything I supposed to do. Can the rep for Twin Casino have a look into this for me? All I want is the welcome bonus I was offered when I deposited. I mean, it's Christmas.
GOOD TWIN: I won $100 prize drop while playing there for the 1st time! EVIL TWIN: Won't honour the Christmas Welcome Bonus they offered me, citing that I never claimed it on deposit. (Not true BTW).I haven't tried out a new casino for a long time. Like everyone, I already have my favourites. But I read the favourable reviews here and saw the $5 bonus offer, so I gave it a go. I liked the look of Twin Casino and the games so I signed up on my mobile. They were offering a 100% deposit bonus and 100 free spins. I rarely ever take bonuses because most of them are dodgy highway robbery, but I decided to try it. I was very careful when I claimed the bonus: I read and re-read the bonus invitation email Twin sent me, I read all the T&Cs. I checked the dates and if there was any minimum . . . you get the picture. I deposited $25 and claimed their Welcome Bonus.
I saw that my balance was $25 after depositing. I didn't think much of it because I thought I needed to fulfill the 30x wagering requirements before I received the bonus money. Right now, Twin has a prize drop promotion on Yggdrasil games, I chose "Aldo's Journey." After a little while, I won a prize drop of $100. Hooray! Twin Casino is the new belle of the ball in my books! After about an hour of playing, I wanted to check where I was at with the wagering requirements. I couldn't find it and I contacted Chat:
Chat 2019.12.07
Max 12:49:12 | Hey *ShadyFei*! |
Max 12:49:16 | Welcome to my chat. How may I help you today? |
Customer 12:50:20 | Hi, I made my first deposit about an hour ago and I have been playing the wagering requirements for the welcome bonus. Where can I see my progress? |
Max 12:50:53 | you don´t have any bonus balance in your account |
Max 12:51:02 | it´s all real money |
Customer 12:51:37 | What? I claimed the welcome bonus when I deposited. |
Max 12:52:05 | No you haven´t |
Max 12:52:15 | there is no claimed bonus in your account |
Max 12:52:26 | so all the money on your balance is real money right now |
Max 12:53:07 | but no worries, the Welcome Offer is still available for you on your next deposit |
Customer 12:53:08 | I did. Twin sent me an email and everything. I double-checked to make sure everything was correct and in order before I deposited. What happened? |
Max 12:53:28 | you haven´t claimed the bonus while depositing |
Max 12:53:39 | i will show you |
Customer 12:53:57 | I did. Why isn't it showing up? |
Max 12:54:08 | you didn´t hehe |
| etc, etc, this "he said, she said" goes in for another 15 minutes. |
Bottom line: I KNOW I claimed that bonus when I deposited. But Twin Customer service agent argues that I didn't and will not remedy the situation. He says I should have contacted them right away but now there is nothing they can do. Too bad, no welcome bonus for ShadyFei.
Really Twin? I know it's just a Welcome bonus but this is disappointing has really put a bee in my bonnet! I followed all the rules and did everything I supposed to do. Can the rep for Twin Casino have a look into this for me? All I want is the welcome bonus I was offered when I deposited. I mean, it's Christmas.
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