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Videoslots - withdrawal policy and problem

Discussion in 'Online Casinos' started by Rodix, Aug 15, 2016.

    Aug 15, 2016
  1. Rodix

    Rodix Full Member

    Occupation:
    Surveyor
    Location:
    Moon
    Hello everyone,

    I made some deposits on videoslots via Neteller (approved), Card (approved) but most of them with Paysafecard (PSC). Manage to win something and wanted to withdraw. Since most of my deposits came from PSC they don't allow me to withdraw to Card or Neteller, they want me to withdraw via Bank wire transfer. I approved my bank account but they are unable to pay me, they are stating to put in the correct IBAN number, I did. I tried again and was rejected again and again. It already took 2 weaks. I spoke with the support team what to do and they keep on replying that i have to upload the documents (did that already 3-4 times, the bank account was approved) to make a withdrawal. After all of this debacle with the withdrawal procces I found out that their payment system don't allow them to pay me on my IBAN number (don't know why, maybe I am not allowed to get funds from abroad directly to my IBAN). Anyway it looks like I am unable to get my payments trough bank wire tranfer, or they are just scamming me. From my perspective since I am not in their office and see what are they doing, they just don't want to pay me.

    I asked what to do to change my withdrawal option and recieved this as reply, You can ask to change your withdrawal option when your balance is 0 (that is at least ridicoulus, bacause it is basicaly stating that I have to lose all my winnings before I ll be able to withdraw) or you have to make more deposits with card/neteller to surpass the PSC deposits. Ok I can do that, but this makes no sense why to make just a deposit to wihdraw next moment? This sound like scam to me - since they are rejecting my payments so long a this point I am afraid to make a deposit, I am affraid to lose both my deposit and winning. If they really had the intention to pay me they will do whatever they could to pay me, but it looks like they are doing whatever they can not to pay me.

    This withdrawing policy that claims that you are able to withdraw only with the options from which you made most of your deposit is actually stupid and user unfriendly. If I made deposits from different sources, no matter how much did I deposit, I want to be able to make a withdraw to different sources. Why then all the approving documents proccess? Why do they have listed all the withdrawing options if in reality there is only one, the one from which u made most of your deposits?

    To not just flame about their withdrawing policy on other hand I think that videoslots as online gmabling platform is one of the best, everything that is there is great (battle of slots, Weekly race, Cashback, etc), but what is all this greatness if you are unable to withdraw.

    Best of luck everyone

    Since english is not first language hope you will be able to understand me :)
     
  2. Aug 15, 2016
  3. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    sorry to hear about your troubles, it seems that always withdrawals cause issues yet deposits never do.

    But not to worry, VS is solid so you will get paid.

    The reason for the "back to origin" withdrawals is the AML regulation (Anti Money Laundering).

    Sent a private message to Dan, he will help you: http://www.casinomeister.com/forums/members/dan-videoslots.html

    Keep us posted how it goes.
     
    1 person likes this.
  4. Aug 15, 2016
  5. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Videoslots is most definitely not a scam operation.

    I don't know what banking is like on the Moon (your location), but I know a lot of banks in Canada no longer accept gambling transactions, and I think I've read of some problems in other places.

    PM (private message) the General Manager Philip http://www.casinomeister.com/forums/members/philip.html with your account details and ask for his help.

    I run into similar problems as my card cannot be paid back to, so I try to make sure I keep my ewallet deposits higher.

    If the amount you need to deposit via Neteller is not an issue, that might be your easiest solution. But make sure to ask if you need to play through your deposit once before withdrawing, or if it will be waived if they have such a rule (most casinos do).

    VS is one of two casinos that I do most of my playing at, and they really are some of the good guys, although frontline support could be better.
     
    1 person likes this.
  6. Aug 15, 2016
  7. Rodix

    Rodix Full Member

    Occupation:
    Surveyor
    Location:
    Moon
    Harry: I already contacted Dan two days before making this post, but he is busy at the moment (for a fantastic reason)
    regarding anti money laundering, yes i know this, but I think that this winnings come from my neteller or card deposit not from PSC one and btw we are talking here about 300 €, what laundering can be? maybe I can buy a used washing machine with that :)
     
    2 people like this.
  8. Aug 15, 2016
  9. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Rodix, that is indeed way overboard from VS.

    According to the MGA regulation a casino can pay out up to 2300 EUR without any verification. Only when withdrawals exceeding that amount do they need to do the KYC.

    To bother you so much about 300 bucks seems very petty-minded.

    Try Philip as Jasmin suggested, he's the casino manager.
     
    1 person likes this.
  10. Aug 15, 2016
  11. Rodix

    Rodix Full Member

    Occupation:
    Surveyor
    Location:
    Moon
    Jasminebed: I am from Slovenia and I think here is a similar reason why my bank wire transfer is rejected. The sick thing about all this withdrawing, like i mentioned before is that I was told, that they actually can make me withdraw to my choosen preffered method but first I have to reach 0 funds. So from this point I have to lose everything first, than ask to change my prefered withdraw method and than lets say seposit via PSC again and everythig will be fine. Hehe...yes...they are fair and they do everything they can...anti laundering...my ass.
     
    1 person likes this.
  12. Aug 15, 2016
  13. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    VS don't do back to origin though, they do back to whichever you have deposited most with, which is a pain. You could deposit £500 in one go using your bank card, then 30 x £15 deposits by skrill, but still have to withdraw to your bank card.

    What I don't understand is why different casino's interpret AML rules in different ways. :confused:
     
    2 people like this.
  14. Aug 15, 2016
  15. Steviedoo

    Steviedoo Senior Member

    Occupation:
    Writer
    Location:
    South
    VS is not scamming you. The CS agents follow the rules to the T sometimes to absurd heights. Dan or Phillip will sort this out for you. Two days ago was start of the weekend, even Dan needs a break. Don't panic, I know you feel like you can't trust them given the amount of time this has taken...but you are in good hands.
     
  16. Aug 15, 2016
  17. Dan.Videoslots

    Dan.Videoslots Dormant account

    Occupation:
    Games Manager
    Location:
    Malta
    Hi Rodix,

    I just want you to know that me and our payments team are looking in to this and see what the easiers and best solution are for you so you can get your winnings.

    But the reason why we have rules like this is because of AML and it comes more and more rules regarding this in the future when we get more regulated markets.

    Br,

    Daniel
     
    3 people like this.
  18. Aug 15, 2016
  19. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    All understandable Dan but you have to admit AML (over) regulation is slowly becoming a farce.

    300 bucks is hardly anywhere near a suspicious AML amount.

    Big bosses are wiring undetected their m/billions around the world to some hidden tax haven island and a player has trouble getting 300 poxy bucks paid. :rolleyes:

    Where does this lead? When does it become more than a nuisance?
     
    1 person likes this.
  20. Aug 15, 2016
  21. syrus2

    syrus2 Banned User - repetitive trollish behavior

    Occupation:
    truk driver
    Location:
    Netherlands
    kind of strange story, to be honest.
    what u'r saying is , just bcuz you did (let's say, more than 2 or 3 deposits) you are not allowd withdraw the cash to Neteller ??
    Do'nt get me wrong m8 , I'm not saying u're lying or stuff like that.
    It's just , this one is new to me .
    hope u get ur cash asap.
     
  22. Aug 15, 2016
  23. Rodix

    Rodix Full Member

    Occupation:
    Surveyor
    Location:
    Moon
    To just prove my story is true and that i am in a really strange position i am uploading the picture of account transaction history. I just covered ALL of my CC number.

    Videoslots - withdrawal policy and problem: trnasanction history videoslots.jpg,Aug 15, 2016
     
    1 person likes this.
  24. Aug 15, 2016
  25. syrus2

    syrus2 Banned User - repetitive trollish behavior

    Occupation:
    truk driver
    Location:
    Netherlands
    No one said u're lying
    I know abit about AML regulation. just can'nt Judge about this matter as i had no experience with this casino in the past. I can see u got sum replay from other members ( which is fine ) .
    it's Just , you did 3 depo's via Neteller. Right???
    So, I just do'nt get it why withdraw the cash to Neteller is a problem ? ( or in ur case not approved ).
    that's just new to me . that's all.
     
  26. Aug 16, 2016
  27. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Frankly, I find it stupid.

    I've made in the neighbourhood of 20K in deposits with both of my methods. They are unable or unwilling to pay back to my card.

    A withdrawal back to my bank costs me $29 in fees. They swear that the $15 missing before it hits my bank is an intermediatory, but I've had transfers from other casinos that were sent in the full amount.

    I'm nearly in a position that a withdrawal to Ecopayz will not be possible, as the last couple of big wins I took back to the bank (always available no matter method) if I continue to deposit via card.

    Other casinos that won't pay back to my card pay to Ecopayz without issues.

    Some that can do both, like Guts, pay back to last method used. 32Red does me the courtesy of allowing me my choice (usually).

    I'm not even using an anonymous method like the OP.

    We provide verification for our ewallets to the casinos, and we provide ID to the ewallets to verify us as well.

    I'm $211 in credit card deposits away from abandoning VS, a place I've played very heavily for months.

    I don't want to be in a position to always be chasing a 1K plus cashout to justify fees.

    I've written my VIP host, and he suggested Skrill, a method not even available to Canadians! And how would that help if it was not my primary method?

    I wrote him back, but he seemed to be missing my point.

    Ecopayz charges nearly 3% to fund with my credit card. Frankly, I'm not willing to lose 3% before I even start playing.

    If I can change things to be able to withdraw to Ecopayz when I want to, and bank when I want to, I'd be more than happy to continue on. Unlike the OP, I expect I can do this with a zero balance, but I'm unsure why the VIP host didn't suggest this.

    I'd even be willing to supply some "Source of Wealth" info if that was need to comply with AML regs.
     
  28. Aug 16, 2016
  29. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I am sure of one thing, VS is not out to scam you,

    I also agree with Collin & H, about the AML rule :eek2: Someone get real for god sake, billions get washed daily by the highest of people and they bang on about 100 from a casino, I know casino have to follow rules as they have alot at stake,

    Also take note that the OP Deposit many of times by other means than made a bank deposit and took out same day, That does look suspicious, I am not saying it is but its the way casino looks at it, But casino have to take note they canot keep accepting depositing if there are going to be trouble taking out, I do know some countrys are restricted on taking payments back by bank, But this is where the old fashion checks come in handy, What can be dodgy about that? Getting sent to the name and address thats regerstard, You tell me a bank that will not accept a cheque ? Send of special delivery than you get any where in the world withen 2 days
     
    1 person likes this.
  30. Aug 16, 2016
  31. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    What I wonder when reading this thread is who is breaking the AML regulations? Is it Videoslots or all other casinos, or are all ways of how they choose to pay ok?
    How come all other casinos always makes you withdraw to the same method you used to deposit last, while VS say it has to be to the method most of your deposits have come from?

    How come some casinos can make exceptions but VS can not? Are they too strict with their rules or are other casinos breaking the rules when allowing loyal customers to cashout to what suits them best.
    I know rules can be bend. I've had it done at many places.

    What will happen if VS do like other casinos? ;)
     
    1 person likes this.
  32. Aug 16, 2016
  33. sueyh

    sueyh Senior Member

    Occupation:
    home maker
    Location:
    New Zealand
    OP, please don't worry. VS is not going to scam you.

    This is a kind of thread where I feel for both the player and the casino.

    I can understand the OP's frustration, at same time I can understand the VS position.

    If somebody use a online casino for money laundry, the casino itself becomes a victim of the crime, yet it is the casino that get punished the most.

    All I can say to OP is having a little bit of patience, Dan said they are trying to find the way to pay you, if Dan said they are trying, you can trust they are really trying.

    I'm 100% sure you will get your money soon.
     
  34. Aug 16, 2016
  35. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    I asked this question a few months ago and Dan just said he can't comment on what other casino's do, missing the point that I was asking how do they come up with the policy as the rules can't state exactly what they can and can't do as so many casino's do different things. As some examples

    Skybet - I have 2 cards and paypal registered. I can withdraw to any method anytime, regardless of how much I have deposited with any of them or the last method used.
    Betfair - have 3 methods registered. As long as you don't go over your net deposits you can withdraw to any method, once you hit the net deposit you have to use the others until they all show as zero net, then you can withdraw to any again.
    MrGreen - has to go back to source of funds, you could deposit £50000 by card, then £10 using skrill, your withdrawal has to go back to skrill.
    Coral - can withdraw to any payment method, but interestingly can also withdraw cash over the counter at any Coral shop, limited to £500 a day.
    Videoslots - has to go back to the most used method, no matter what you used last.

    Now they are all massive companies, with the exception of Skybet accepting customers from all over the world, so am sure they are all complying with the law. How come they all have completely different ways of complying with AML laws?

    Videoslots can reset your counters to zero as an exception so hopefully they do that for the OP eventually.
     
    1 person likes this.
  36. Aug 16, 2016
  37. slotter999

    slotter999 Senior Member

    Occupation:
    Player
    Location:
    UK
    I stopped playing at videoslots because of some nonsense around withdrawals. I had two cards registered and the first card was long since gone / destroyed.

    I went to cash out and despite happily taking deposits off the new card I was asked to write some daft statement about the previous card being legally mine etc and used with my approval. I then had to print this off and sign it and scan and return. And of course I had no printer. What a load of BS.

    I recycle my credit cards fairly regularly and I do have minor complications at some casinos when changing card but nothing a CS agent can't usually sort over live chat. Writing statements and signing them is a just a faff I can do without so my money goes elsewhere.
     
  38. Aug 16, 2016
  39. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    OiOi some one chuck us out a life boat, Sinking here,

    Casino's go overboard, Simple as, Money launder my back side, You could of just robed 20 banks and stick thousands in are they going to ask where the money came from? NO

    Money laundering and regulations, What regulations may I ask, Is it the last deosit you used? is it up untill you have withdrawn the same amount as deposit ?

    Talk about different rules no wonder why CS are not clued up,
    Simple as long as your balance is 0 before a new method is made than you should be able to withdraw where you want, I say 0 out as you could win like a few thousand and deposit by another way just to get the cash, But should that matter? It should not be the casino that worries about any dodgy dealings, Leave that to the government as we pay to much tax in the first place,
     

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