Hi I have signed up with a new account at redflush(c), just recently.
I have chose the freeplay option of 1000 freespins, and has won just over £200, and tried to claim my winnings, after depositing a minimum amount of £20.
I approach "live support" and spoke to Isha, and she told me to sent in my id and utility bills before the freeplay winnings can be release!
I did sent in the required documents, and did recieved email confirmation the the requested documents had been recieved and that it was accepted, by James, Isha and kim(your casino support representative).
I did request for my freeplay bonus winnings to be credited, but was told that I need to wait 24 - 48 hours, for the relevant department to give it the go-ahead, by kim.
My problem is that..why do I have to provide documents and wait 24 to 48 hours before, any winnings from my freeplay bonus is awarded?Actually I'm still waiting for my freeplay bonus winnings to be credited!!!
Other casino like Lucky nugget, Gaming Club, Blackjack ballroom etc.., never did asks for documents before any freeplay bonus is awarded, infact it is automatically credited when you make a minimum deposit.
So..therefore I cannot understand why I had the hassle of providing documents and the delay in awarding me the bonus when I have acted and followed your regulations, procedures accordingly, including making a minimum deposit.
*This is a copy of message to redflush casino rep here at casinomeister.
I have chose the freeplay option of 1000 freespins, and has won just over £200, and tried to claim my winnings, after depositing a minimum amount of £20.
I approach "live support" and spoke to Isha, and she told me to sent in my id and utility bills before the freeplay winnings can be release!
I did sent in the required documents, and did recieved email confirmation the the requested documents had been recieved and that it was accepted, by James, Isha and kim(your casino support representative).
I did request for my freeplay bonus winnings to be credited, but was told that I need to wait 24 - 48 hours, for the relevant department to give it the go-ahead, by kim.
My problem is that..why do I have to provide documents and wait 24 to 48 hours before, any winnings from my freeplay bonus is awarded?Actually I'm still waiting for my freeplay bonus winnings to be credited!!!
Other casino like Lucky nugget, Gaming Club, Blackjack ballroom etc.., never did asks for documents before any freeplay bonus is awarded, infact it is automatically credited when you make a minimum deposit.
So..therefore I cannot understand why I had the hassle of providing documents and the delay in awarding me the bonus when I have acted and followed your regulations, procedures accordingly, including making a minimum deposit.
*This is a copy of message to redflush casino rep here at casinomeister.