Redbet

[PNEFOREVER2]

Anyone having issues at Redbet? Keep getting 'the game is unavailable' message when trying to play DoA

 

[verme]

Same here, live help told me that they have some technical issues!

 

[brianmon]

LOADS OF ISSUES

The lag and disconnections have been getting worse there recently, day by day.

But today was the worst ever !!!

Looooong laggy spins on both Netent and MGS, loads of disconnections and error messages (211 & 118)

The odd thing was that it was worse during bonus rounds. I had DOA disconnect 4 or 5 times during one particular set of freespins and the same with IR.

I got so pissed off with it, that I upped my bets, to either get something worth withdrawing or busting out quick, just to get it over with

Doubt I'll be making many deposits there in the future

 

[PNEFOREVER2]

Same here, live help told me that they have some technical issues!

They seem to be having a lot of those lately, the other day I deposited and the 50% reload bonus wasn't added (keeps happening with bonuses at Redbet) so I msgd live chat who weren't online as it was 5am.

I msgd the rep on here who told me it was a technical fault and apologised for the inconvenience, then later on I got 2 emails, replies from live chat I had messaged earlier, the first told me they couldn't add the bonus as I had started playing and as I had under £/Euros 20 left it was impossible to manually add the bonus.

The 2nd email, again from a live chat but a different agent, arrived 2 minutes later, telling me they had added the bonus manually

 

[PNEFOREVER2]

The lag and disconnections have been getting worse there recently, day by day.

But today was the worst ever !!!

Looooong laggy spins on both Netent and MGS, loads of disconnections and error messages (211 & 118)

The odd thing was that it was worse during bonus rounds. I had DOA disconnect 4 or 5 times during one particular set of freespins and the same with IR.

I got so pissed off with it, that I upped my bets, to either get something worth withdrawing or busting out quick, just to get it over with

Doubt I'll be making many deposits there in the future

Was bad during a bonus round for me too, though on the upside I hit a wildline, 320 euros from a 9p stake

 

[PNEFOREVER2]

I've given up for the evening. If it isn't Guts I have issues playing at it's Redbet, strewth.

 

[Deeplay]

Played 15 FS they gave me earlier - got 15 quid or so - went to twin spin was so slooooow - each spin took forever!
Gave up in the end - not a good experience !

 

[Jono777]

Live 'Help' reckon tomorrow before things are sorted too!!!!!

Thought they were supposed to be shit hot on this sort of thing??

Obviously not

 

[PNEFOREVER2]

I just spoke to someone on live chat around 15 mins ago, and he said "It will be sorted, can't go on like this for much longer", lol.

What a joke, spent the past 3 hours since finishing work refreshing and trying to play.

I'm off to play some BLOPs3.

 

[dunover]

They seem to be having a lot of those lately, the other day I deposited and the 50% reload bonus wasn't added (keeps happening with bonuses at Redbet) so I msgd live chat who weren't online as it was 5am.

I msgd the rep on here who told me it was a technical fault and apologised for the inconvenience, then later on I got 2 emails, replies from live chat I had messaged earlier, the first told me they couldn't add the bonus as I had started playing and as I had under £/Euros 20 left it was impossible to manually add the bonus.

The 2nd email, again from a live chat but a different agent, arrived 2 minutes later, telling me they had added the bonus manually

YEP! I have attempted to use the JANWTU4 or whatever at both Red and Whitebet several times last week, and not once did they work, nor my monthly deposit bonus code. I got so fed up I suspended my accounts for a week.

 

[PNEFOREVER2]

Just realised I made a 300 euro w/d to skrill, it got returned to my account because I was told I had to withdraw the way I deposited. Fair enough.

However before it was returned, I played the free spins on Guns n' Roses, won around 4 euros and now that bonus money I have to wager so many times, however I have done several 18/27/36 cents spins on DoA and it hasn't counted any of them towards the WR.

And it shows as 2 sets of bonus money for some reason, I can only assume it's because I had to reload the game once due to the site's issues.

What a nightmare.

 

[The Viking]

same prob here at Whitebet i give up hope its better tomorrow, keep getting this every other spin
and Netent game not avalible

 

[PaaskeDenmark]

Just realised I made a 300 euro w/d to skrill, it got returned to my account because I was told I had to withdraw the way I deposited. Fair enough.

However before it was returned, I played the free spins on Guns n' Roses, won around 4 euros and now that bonus money I have to wager so many times, however I have done several 18/27/36 cents spins on DoA and it hasn't counted any of them towards the WR.

And it shows as 2 sets of bonus money for some reason, I can only assume it's because I had to reload the game once due to the site's issues.

What a nightmare.

View attachment 63329

IS that not because DOA maybe does not count towards wager? Or no checked normally all slots allowed both red and casino blue. But regarding the free spins bonus should not worry about that as if you look it has just seperated your bonus. Total of both is around €3.20 and you have same wager requirements total anyways. IF you dont wanna risk your cash withdrawal. You should just get them to remove them manually and give you back again.

PS oh my how slow is the site right now . Total nightmare slots are lagging and then suddenly stops. And shows error what a joke. NOT HAPPY REDBET!!!!

 

[PaaskeDenmark]

They're having a laugh!!!!! Now having a good run on Pyramid (PS only reason for playing now is won bit on free spins from GnR)

It now came up with " Your internet connection is SLOW" LOL and then game error WTF..... im on a 76/17 mbit with BT and just took test results > OOKLA speedtest results: Download speed 65.32 Mbps - Upload speed 17.25 Mbps.

YES REDBET my connections is VERY SLOW. GTFI!!!! censored:sob::machinegu:xxx

 

[The Viking]

They're having a laugh!!!!! Now having a good run on Pyramid (PS only reason for playing now is won bit on free spins from GnR)

It now came up with " Your internet connection is SLOW" LOL and then game error WTF..... im on a 76/17 mbit with BT and just took test results > OOKLA speedtest results: Download speed 65.32 Mbps - Upload speed 17.25 Mbps.

YES REDBET my connections is VERY SLOW. GTFI!!!! censored:sob::machinegu:xxx

View attachment 63331

same here at Whitebet Internet slow and all that so im gona wait until tomorrow, this really takes the fun away

 

[brianmon]

Just realised I made a 300 euro w/d to skrill, it got returned to my account because I was told I had to withdraw the way I deposited. Fair enough.

However before it was returned, I played the free spins on Guns n' Roses, won around 4 euros and now that bonus money I have to wager so many times, however I have done several 18/27/36 cents spins on DoA and it hasn't counted any of them towards the WR.

And it shows as 2 sets of bonus money for some reason, I can only assume it's because I had to reload the game once due to the site's issues.

What a nightmare.

View attachment 63329

I had the same problem. CS told me that the wagering could only be done using bonus money. I was playing with a straight cash deposit. so I asked what would happen if I forfeited the bonus. and he just replied that he'd forfeited the bonus for me !!!

 

[PNEFOREVER2]

This is the explanation I just received as to why my play isn't contributing to WR, I've read this 4 times and I'm still none the wiser.

Really starting to lose my cool here, had support tell me a bareface lie only to be contradicted by his colleague, last night's shenanigans and now this.

 

[Tirilej]

I believe what they are saying is that you should cashout your real money.
Then the bonus will still be there and you can try to clear the wagering on that huge amount

Have you tried to cash out?

I won €20 on those free spins yesterday and it was a PITA to get rid of. I believe it's the new way of playing the games there that are messing all up.
They took it up before it was ready and we are paying the prize for it, like no bonuses.
I won't play there for a while now until I know they are ok.

 

[PNEFOREVER2]

I believe what they are saying is that you should cashout your real money.
Then the bonus will still be there and you can try to clear the wagering on that huge amount

Have you tried to cash out?

I won €20 on those free spins yesterday and it was a PITA to get rid of. I believe it's the new way of playing the games there that are messing all up.
They took it up before it was ready and we are paying the prize for it, like no bonuses.
I won't play there for a while now until I know they are ok.

I have made a w/d and said it was successful, though the way the last 15 hours have gone I wouldn't be surprised to see the funds returned to the casino account again.

 

[Tirilej]

I have made a w/d and said it was successful, though the way the last 15 hours have gone I wouldn't be surprised to see the funds returned to the casino account again.

I don't think so. Both their reps have read this thread now so they better go fix it all

 

[PNEFOREVER2]

For the record Redbet's new VIP manager, Finn, has said he will place a generous bonus in my account for my troubles. As cash.

 

[Tirilej]

For the record Redbet's new VIP manager, Finn, has said he will place a generous bonus in my account for my troubles. As cash.

Where do you all find those VIP managers? Finn, where are you

 

[Jono777]

Redbet have a slightly similar bonus system in place to BetAT when it comes to tying real money in but ONLY with FREE SPINS and NOT with reloads.

Quick example... you deposit 50e and get 25FS for your deposit

Deciding to play the FS first you win 25e, total balance now 75e.

The bonus/wagering will show up in you account but when playing as long as your balance does not 'dip' into the 25e you are free to withdraw at any time.

Wagering requirements for the bonus portion (25e) I believe will not commence whilst playing with cash and will only start contributing if and when you drop into the actual bonus amount itself.

 

[Redbet-Adam]

Hi Everyone,

As you all know, last night Redbet and Whitebet was lagging and the games were spinning very slowly, if at all.

After talking to our tech guys about this, I can feed back the issue was caused by a minor problem in a back end database that handles each spin transaction.
That problem alone wouldn't have caused a noticeable service degradation, it was compounded by the fact that we had so many players on site at the same time using the Guns n' Roses free spins.

We are currently looking into a fix for this and we'll keep you all updated here as we go along.

Site/game speed is a bit better today but isn't back to normal yet.

Some of you have also mentioned the fact that you've had problem using bonus codes recently. This is also an issue that seems to be affecting a handful of players and we are also investigating that.

If this problem has affected you too, please send me a PM with your RB/WB username, which bonus code you tried to use and when. This will help us find the root cause of the issue, as well as allowing us to
resolve each situation individually.

We apologise for the inconvenience caused we'll try have everything back to normal as soon as possible.

Adam

 

[spintee]

I had a terrible time, Live help was quick of the mark and already had a template written out There was a delay in the free spins,

Than errror error error

It happens but bloody annoying when it does