Question Redbet - Customer Service not available

[SirWegs]

Why is that Redbet has such a high rating, but their customer cannot be contacted 24hrs?
They can only be reached from 9am to 1am UK time, which does not help me because I'm from Australia.

Well its a european brand. If they get more Australian traffic Im sure they will keep the support open longer.

 

[Mozaik]

Redbet in my opinion is one of the best casinos in the industry hands down. Their customer support (live chat) always been great to me during available hours and cash outs are the fastest you'll ever find to an eWallet. Even with emails they respond very quick. I am from the Netherlands and I agree their operating hours are ideal for me. I'm usually asleep at 1-9AM, so I don't mind them being closed.

Although I can understand the frustration of OP, since as an Australian he feels he misses the live chat service at relevant times for him. But like SirWegs pointed out, I think Redbet focuses on the European market mostly. Their customer base in Australia and other areas around the world might not be that huge, in order for them to switch things up and offer 24/7 customer support. Maybe Andy can shed his light on this.

I'm quite sure it's a management decision and all options have been considered before implementing the working hours of the Support Staff.