Baptism by Fire - success Red Queen Casino - enters the flames

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geordiecolin

Banned for being a troll and disrespecting admin
PABnononaccred
Joined
Jun 5, 2015
Location
Near Newcastle
For what it's worth, I just wanted to put in a good word for Red Queen and Chris. We've been working with Red Queen for close to 3 years now. In that time we have only received a single complaint which was non-genuine in nature. Chris has always been very responsive to any feedback we gave. I personally think very highly of this operator.

For affiliates, it's worth noting that over the course of 2017 we saw better than average conversion with EasiGame Affiliates and a slightly above average player value. So players deliver around our average value but we get more of them with this program. As such they received our 'Top Value Partner 2017' award.

TP
It can hardly come with a better recommendation :thumbsup:
 

tiger590

Newbie member
Joined
Sep 7, 2014
Location
England
I was playing this morning for the first time on your site after claiming the welcome bonus but the site kept crashing and coming up with an error message every 10-15 minutes. Rather frustrating when you just what to play slots :mad:
 

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ChrisReid_RQC

Dormant account
Joined
Nov 16, 2015
Location
United Kingdom
I was playing this morning for the first time on your site after claiming the welcome bonus but the site kept crashing and coming up with an error message every 10-15 minutes. Rather frustrating when you just what to play slots :mad:

Hi @tiger590

I am very sorry that you saw this error message this morning, I was experiencing it as well when i got into the office and loaded up the site. I have had my tech team take a look to find out what was causing it, they have carried out a fix and believe that it should no longer be there. Once again please accept my apologies and if you get any other issues please let me know as soon as possible
 

tiger590

Newbie member
Joined
Sep 7, 2014
Location
England
Hi @tiger590

I am very sorry that you saw this error message this morning, I was experiencing it as well when i got into the office and loaded up the site. I have had my tech team take a look to find out what was causing it, they have carried out a fix and believe that it should no longer be there. Once again please accept my apologies and if you get any other issues please let me know as soon as possible

It's totally fine now :) although my first deposit didn't go as well as I hoped. But I suppose you can't win all the time!
I sent an email to yourselves with a few suggestions....
1. Having a search bar where you can type in the game you're looking for.
2. Being able to check the wagering requirements of a bonus i.e having a bonus bar, showing a percentage of completion or just showing a cash amount left to wager.

These suggestions are all from my use on the mobile site. I don't know if things are different on your desktop site.
 

Chloe_RQC

Dormant account
Joined
Aug 23, 2018
Location
Essex
Afternoon all! Let me introduce myself, I'm Chloe and I work alongside Chris at Red Queen Casino. I will be responding when Chris is unavailable, and do not hesitate to get in touch with me if you have any queries! :)

Just to let you all know, we are running a competition this weekend on the Elk game Route 777 for a chance to win a pair of Ray Bans, with runners up prizes available too. Here are the list of prizes:

  • 1st place wins a pair of Ray Bans
  • 2nd place receives a £100 casino bonus subject to a x10 wagering requirement.
  • 3rd place earns 50 spins on Route 777
  • 4th place earns 40 spins on Route 777
  • 5th place earns 30 spins on Route 777
  • 6th place earns 20 spins on Route 777
  • 7th to 10th place earns 10 spins on Route 777
If you would like more information, head over to our promotion page with all the details and T&Cs!

It would be great to get some feedback from you on this promotion and the prizes available :)
 

ChrisReid_RQC

Dormant account
Joined
Nov 16, 2015
Location
United Kingdom
Afternoon all! Let me introduce myself, I'm Chloe and I work alongside Chris at Red Queen Casino. I will be responding when Chris is unavailable, and do not hesitate to get in touch with me if you have any queries! :)

Just to let you all know, we are running a competition this weekend on the Elk game Route 777 for a chance to win a pair of Ray Bans, with runners up prizes available too. Here are the list of prizes:

  • 1st place wins a pair of Ray Bans
  • 2nd place receives a £100 casino bonus subject to a x10 wagering requirement.
  • 3rd place earns 50 spins on Route 777
  • 4th place earns 40 spins on Route 777
  • 5th place earns 30 spins on Route 777
  • 6th place earns 20 spins on Route 777
  • 7th to 10th place earns 10 spins on Route 777
If you would like more information, head over to our promotion page with all the details and T&Cs!

It would be great to get some feedback from you on this promotion and the prizes available :)



Hi Guys

Just to let everyone know following on from what Chloe has put on Friday, we are running daily tournaments this week on a selection of Elk slots. As part of our Daily Cash Dash promotion. The winner each day will receive £100 in Cash on their account

Today's game is Lakes Five;
Wednesday: Hidden
Thursday: Platooners
Friday: Wild Seas

Simply play the game and collect symbols, the person with the most points by the end of the day will win the £100!

There are also Royal Spins up for grabs for runners up. You may enter as many times as you like to increase your chances of winning, with only your highest score only counting towards the tournament.

This promotion runs between 17:00:00 and 23:59:59 on the 28/08/2018 to the 31/08/2018, winners will be contacted the following day about prizes.

If you would like more information, head over to our promotion page with all the details and T&Cs!

It would be great to get some feedback from anyone that participates about this tournament feature and the prizes available.
 

bebo67

Ueber Meister
PABnonaccred
MM
Joined
Jun 22, 2013
Location
Ontario Canada
Hi Chris! Welcome!

For those reading I have met Chris a few times and you'll find very few more honest and ethical customer-focussed casino reps than him! OK, he did buy me a beer or two in Amsterdam but seriously, a decent casino and people behind it and I would envisage very few issues if any here. :thumbsup:

I've never had any negative feedback from my players, ever. Should be a breeze to accreditation methinks.
Says a lot coming from you :p
 

pinnit2014

Ueber Meister
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Email through to say came top of leaderboard so cash prize ;) Cheers - quite enjoyed having a go on the Elk games and surprisingly ended up in profit on them. That lake games bonus is brutal though in terms of finding the keys.

First withdrawal request in so assuming no issues it’s been a good experience with RQ:)
 

dbl88

Dormant account
Joined
Dec 8, 2016
Location
Sweden
Have since yesterday tried out this casino, played (as usual bonanza only)

Have some feedback,

Game selection is alright, promotions used and they were fair, even though i didnt capatalize on them.

I sent documents and got verified on the same day which is ++


What can be improved from my opinion is maybe add SEK as currency, even though i hate playing it on bonanza^^

Also add perhaps Trustly, which is used by probably all Swedes playing online or at least mostly.

I had to deposit through my Mastercard so waiting for verifcation on that, and also u have to manually send them an email with your bank details for a iban transfer.

Should be a form on the website and easier methods for that.
 

chrbr

Dormant Account
Joined
Apr 20, 2011
Location
Germany
I have played in very many Online Casinos and rarely am I "impressed", but Red Queen Casino did the job for me. The site has

1) an awesome game selection
2) a super playerfriendly focus
3) great three tier deposit bonus (you can cancel the bonus at any time and withdraw your funds)
4) super fast hassle free withdrawals (no pending period!)
5) easy and quick verification
6) great support which is always helpful and generous
7) a strong emphasis on responsible gambling

Red Queen is honest and transparent, there are no catch 22 and loopholes or tricks to screw the player. I can only recommend them and regret only one thing, namely that I didnt try them earlier.

If you want a fun, fair and safe gaming experience, this is the right place. I rarely rave about a casino online but these guys deserve it, an absolutely awesome casino.
 

Chloe_RQC

Dormant account
Joined
Aug 23, 2018
Location
Essex
Have since yesterday tried out this casino, played (as usual bonanza only)

Have some feedback,

Game selection is alright, promotions used and they were fair, even though i didnt capatalize on them.

I sent documents and got verified on the same day which is ++


What can be improved from my opinion is maybe add SEK as currency, even though i hate playing it on bonanza^^

Also add perhaps Trustly, which is used by probably all Swedes playing online or at least mostly.

I had to deposit through my Mastercard so waiting for verifcation on that, and also u have to manually send them an email with your bank details for a iban transfer.

Should be a form on the website and easier methods for that.


Hi,

First of all thank you for the kind words about us! We are constantly looking for ways to improve and include more people, so we will take these suggestions into consideration :)
 

Chloe_RQC

Dormant account
Joined
Aug 23, 2018
Location
Essex
I have played in very many Online Casinos and rarely am I "impressed", but Red Queen Casino did the job for me. The site has

1) an awesome game selection
2) a super playerfriendly focus
3) great three tier deposit bonus (you can cancel the bonus at any time and withdraw your funds)
4) super fast hassle free withdrawals (no pending period!)
5) easy and quick verification
6) great support which is always helpful and generous
7) a strong emphasis on responsible gambling

Red Queen is honest and transparent, there are no catch 22 and loopholes or tricks to screw the player. I can only recommend them and regret only one thing, namely that I didnt try them earlier.

If you want a fun, fair and safe gaming experience, this is the right place. I rarely rave about a casino online but these guys deserve it, an absolutely awesome casino.


Thank you very much for your kind feedback! We love to hear about players enjoying their time with us and we make that our number one priority here at Red Queen Casino :)
 

Chloe_RQC

Dormant account
Joined
Aug 23, 2018
Location
Essex
Afternoon and happy weekend everyone!

We have just started another weekend-long competition, this time on Elk's innovative new game release Joker Gems! Simply spin and collect points from the symbols you collect, whoever has the most points at the end of the weekend wins £100 cash!

We also have runner up prizes available, so why not have a fun way to try a new game? If you want more information feel free to head over to our promotion page :)
 

merlinslair

Full Member
Joined
Jul 25, 2014
Location
United Kingdom
Hmm I have registered and played and games seem ok just think there support process is a little to be desired Thai casino only operates basically a 9to 5 Monday to Friday operation uk time if you need any support like I did on a Friday the time had just got 5.40pm there is no support I had to wait untill Monday after 9am.to.get the help i needed all.emailsmgo unanswered live support is shut and phones are dead
I find this a little.off for my personal play enjoyment and they really need to address this problem.surly as online entertainment support I as general.open 247 7days aweek
So for myself I shall not be returning as issues arrise arise and help is needed then I like it to.be there
 

ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
The T&C's say all slots contribute 100%, where have you read there are banned games?
Not sure where the rep has gone
Yeah I spoke to them now thanks But I just did my 2nd depo never got the welcome bonus of 100% any help x?
 

ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
The T&C's say all slots contribute 100%, where have you read there are banned games?
Not sure where the rep has gone
Nope 9am monday next someone is in SHOCKING
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Nope 9am monday when its back which is SHOCKING
That’s terrible.
One main reason when selecting a casino is responsive CS, have you tried email?. And I can’t see the rep being around now tbh.
Save the funds and wait until Monday if I was you, although surely there must be some sort of contact...
 

ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
That’s terrible.
One main reason when selecting a casino is responsive CS, have you tried email?. And I can’t see the rep being around now tbh.
Save the funds and wait until Monday if I was you, although surely there must be some sort of contact...
Sure I read no one on offices or nout till monday even emails, But I always spent them As I thought it might come on delayed but no and its not a tied in bonus anways its gets used after cash so no harm in them adding it
 

ChrisReid_RQC

Dormant account
Joined
Nov 16, 2015
Location
United Kingdom
Whats the Banned games for welcome bonus cant any any list anywhere

Also is there still Maxium bonus fund turn over like x6 or any amount ? @chloe_rqc.49026 @Chloe_RQC

Hi jamie

i did send this in a private message last week however will post again here. We have changed our bonus terms in the last couple of month to make them more stream lined. So all slots contribute 100% and there are no banned games however we have removed a lot of games from the site as a result. The second term that you mentioned is no longer in our t&c's.

Cheers

Chris
 
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