Baptism by Fire - success Red Queen Casino - enters the flames

[geordiecolin]

For what it's worth, I just wanted to put in a good word for Red Queen and Chris. We've been working with Red Queen for close to 3 years now. In that time we have only received a single complaint which was non-genuine in nature. Chris has always been very responsive to any feedback we gave. I personally think very highly of this operator.

For affiliates, it's worth noting that over the course of 2017 we saw better than average conversion with EasiGame Affiliates and a slightly above average player value. So players deliver around our average value but we get more of them with this program. As such they received our 'Top Value Partner 2017' award.

TP

It can hardly come with a better recommendation

 

[tiger590]

I was playing this morning for the first time on your site after claiming the welcome bonus but the site kept crashing and coming up with an error message every 10-15 minutes. Rather frustrating when you just what to play slots

 

[ChrisReid_RQC]

I was playing this morning for the first time on your site after claiming the welcome bonus but the site kept crashing and coming up with an error message every 10-15 minutes. Rather frustrating when you just what to play slots

Hi @tiger590

I am very sorry that you saw this error message this morning, I was experiencing it as well when i got into the office and loaded up the site. I have had my tech team take a look to find out what was causing it, they have carried out a fix and believe that it should no longer be there. Once again please accept my apologies and if you get any other issues please let me know as soon as possible

 

[tiger590]

Hi @tiger590

I am very sorry that you saw this error message this morning, I was experiencing it as well when i got into the office and loaded up the site. I have had my tech team take a look to find out what was causing it, they have carried out a fix and believe that it should no longer be there. Once again please accept my apologies and if you get any other issues please let me know as soon as possible

It's totally fine now although my first deposit didn't go as well as I hoped. But I suppose you can't win all the time!
I sent an email to yourselves with a few suggestions....
1. Having a search bar where you can type in the game you're looking for.
2. Being able to check the wagering requirements of a bonus i.e having a bonus bar, showing a percentage of completion or just showing a cash amount left to wager.

These suggestions are all from my use on the mobile site. I don't know if things are different on your desktop site.

 

[Chloe_RQC]

Afternoon all! Let me introduce myself, I'm Chloe and I work alongside Chris at Red Queen Casino. I will be responding when Chris is unavailable, and do not hesitate to get in touch with me if you have any queries!

Just to let you all know, we are running a competition this weekend on the Elk game Route 777 for a chance to win a pair of Ray Bans, with runners up prizes available too. Here are the list of prizes:

• 1st place wins a pair of Ray Bans
• 2nd place receives a £100 casino bonus subject to a x10 wagering requirement.
• 3rd place earns 50 spins on Route 777
• 4th place earns 40 spins on Route 777
• 5th place earns 30 spins on Route 777
• 6th place earns 20 spins on Route 777
• 7th to 10th place earns 10 spins on Route 777

If you would like more information, head over to our promotion page with all the details and T&Cs!

It would be great to get some feedback from you on this promotion and the prizes available

 

[ChrisReid_RQC]

Afternoon all! Let me introduce myself, I'm Chloe and I work alongside Chris at Red Queen Casino. I will be responding when Chris is unavailable, and do not hesitate to get in touch with me if you have any queries!

Just to let you all know, we are running a competition this weekend on the Elk game Route 777 for a chance to win a pair of Ray Bans, with runners up prizes available too. Here are the list of prizes:

• 1st place wins a pair of Ray Bans
• 2nd place receives a £100 casino bonus subject to a x10 wagering requirement.
• 3rd place earns 50 spins on Route 777
• 4th place earns 40 spins on Route 777
• 5th place earns 30 spins on Route 777
• 6th place earns 20 spins on Route 777
• 7th to 10th place earns 10 spins on Route 777

If you would like more information, head over to our promotion page with all the details and T&Cs!

It would be great to get some feedback from you on this promotion and the prizes available

Hi Guys

Just to let everyone know following on from what Chloe has put on Friday, we are running daily tournaments this week on a selection of Elk slots. As part of our Daily Cash Dash promotion. The winner each day will receive £100 in Cash on their account

Today's game is Lakes Five;
Wednesday: Hidden
Thursday: Platooners
Friday: Wild Seas

Simply play the game and collect symbols, the person with the most points by the end of the day will win the £100!

There are also Royal Spins up for grabs for runners up. You may enter as many times as you like to increase your chances of winning, with only your highest score only counting towards the tournament.

This promotion runs between 17:00:00 and 23:59:59 on the 28/08/2018 to the 31/08/2018, winners will be contacted the following day about prizes.

If you would like more information, head over to our promotion page with all the details and T&Cs!

It would be great to get some feedback from anyone that participates about this tournament feature and the prizes available.

 

[bebo67]

Hi Chris! Welcome!

For those reading I have met Chris a few times and you'll find very few more honest and ethical customer-focussed casino reps than him! OK, he did buy me a beer or two in Amsterdam but seriously, a decent casino and people behind it and I would envisage very few issues if any here.

I've never had any negative feedback from my players, ever. Should be a breeze to accreditation methinks.

Says a lot coming from you

 

[pinnit2014]

Email through to say came top of leaderboard so cash prize Cheers - quite enjoyed having a go on the Elk games and surprisingly ended up in profit on them. That lake games bonus is brutal though in terms of finding the keys.

First withdrawal request in so assuming no issues it’s been a good experience with RQ

 

[dbl88]

Have since yesterday tried out this casino, played (as usual bonanza only)

Have some feedback,

Game selection is alright, promotions used and they were fair, even though i didnt capatalize on them.

I sent documents and got verified on the same day which is ++


What can be improved from my opinion is maybe add SEK as currency, even though i hate playing it on bonanza^^

Also add perhaps Trustly, which is used by probably all Swedes playing online or at least mostly.

I had to deposit through my Mastercard so waiting for verifcation on that, and also u have to manually send them an email with your bank details for a iban transfer.

Should be a form on the website and easier methods for that.

 

[chrbr]

I have played in very many Online Casinos and rarely am I "impressed", but Red Queen Casino did the job for me. The site has

1) an awesome game selection
2) a super playerfriendly focus
3) great three tier deposit bonus (you can cancel the bonus at any time and withdraw your funds)
4) super fast hassle free withdrawals (no pending period!)
5) easy and quick verification
6) great support which is always helpful and generous
7) a strong emphasis on responsible gambling

Red Queen is honest and transparent, there are no catch 22 and loopholes or tricks to screw the player. I can only recommend them and regret only one thing, namely that I didnt try them earlier.

If you want a fun, fair and safe gaming experience, this is the right place. I rarely rave about a casino online but these guys deserve it, an absolutely awesome casino.

 

[Chloe_RQC]

Have since yesterday tried out this casino, played (as usual bonanza only)

Have some feedback,

Game selection is alright, promotions used and they were fair, even though i didnt capatalize on them.

I sent documents and got verified on the same day which is ++


What can be improved from my opinion is maybe add SEK as currency, even though i hate playing it on bonanza^^

Also add perhaps Trustly, which is used by probably all Swedes playing online or at least mostly.

I had to deposit through my Mastercard so waiting for verifcation on that, and also u have to manually send them an email with your bank details for a iban transfer.

Should be a form on the website and easier methods for that.

Hi,

First of all thank you for the kind words about us! We are constantly looking for ways to improve and include more people, so we will take these suggestions into consideration

 

[Chloe_RQC]

I have played in very many Online Casinos and rarely am I "impressed", but Red Queen Casino did the job for me. The site has

1) an awesome game selection
2) a super playerfriendly focus
3) great three tier deposit bonus (you can cancel the bonus at any time and withdraw your funds)
4) super fast hassle free withdrawals (no pending period!)
5) easy and quick verification
6) great support which is always helpful and generous
7) a strong emphasis on responsible gambling

Red Queen is honest and transparent, there are no catch 22 and loopholes or tricks to screw the player. I can only recommend them and regret only one thing, namely that I didnt try them earlier.

If you want a fun, fair and safe gaming experience, this is the right place. I rarely rave about a casino online but these guys deserve it, an absolutely awesome casino.

Thank you very much for your kind feedback! We love to hear about players enjoying their time with us and we make that our number one priority here at Red Queen Casino

 

[Chloe_RQC]

Afternoon and happy weekend everyone!

We have just started another weekend-long competition, this time on Elk's innovative new game release Joker Gems! Simply spin and collect points from the symbols you collect, whoever has the most points at the end of the weekend wins £100 cash!

We also have runner up prizes available, so why not have a fun way to try a new game? If you want more information feel free to head over to our promotion page

 

[merlinslair]

Hmm I have registered and played and games seem ok just think there support process is a little to be desired Thai casino only operates basically a 9to 5 Monday to Friday operation uk time if you need any support like I did on a Friday the time had just got 5.40pm there is no support I had to wait untill Monday after 9am.to.get the help i needed all.emailsmgo unanswered live support is shut and phones are dead
I find this a little.off for my personal play enjoyment and they really need to address this problem.surly as online entertainment support I as general.open 247 7days aweek
So for myself I shall not be returning as issues arrise arise and help is needed then I like it to.be there

 

[ESCJAMIE]

Whats the Banned games for welcome bonus cant any any list anywhere

 

[ESCJAMIE]

Also is there still Maxium bonus fund turn over like x6 or any amount ? @chloe_rqc.49026 @Chloe_RQC

 

[colinsunderland]

Whats the Banned games for welcome bonus cant any any list anywhere

The T&C's say all slots contribute 100%, where have you read there are banned games?
Not sure where the rep has gone

 

[ESCJAMIE]

The T&C's say all slots contribute 100%, where have you read there are banned games?
Not sure where the rep has gone

Yeah I spoke to them now thanks But I just did my 2nd depo never got the welcome bonus of 100% any help x?

 

[Playford7]

Yeah I spoke to them now thanks But I just did my 2nd depo never got the welcome bonus of 100% any help x?

No live chat?.. if not you will have to wait until the morning sadly.

 

[ESCJAMIE]

Proof

 

[ESCJAMIE]

The T&C's say all slots contribute 100%, where have you read there are banned games?
Not sure where the rep has gone

Nope 9am monday next someone is in SHOCKING

 

[ESCJAMIE]

No live chat?.. if not you will have to wait until the morning sadly.

Nope 9am monday when its back which is SHOCKING

 

[Playford7]

Nope 9am monday when its back which is SHOCKING

That’s terrible.
One main reason when selecting a casino is responsive CS, have you tried email?. And I can’t see the rep being around now tbh.
Save the funds and wait until Monday if I was you, although surely there must be some sort of contact...

 

[ESCJAMIE]

That’s terrible.
One main reason when selecting a casino is responsive CS, have you tried email?. And I can’t see the rep being around now tbh.
Save the funds and wait until Monday if I was you, although surely there must be some sort of contact...

Sure I read no one on offices or nout till monday even emails, But I always spent them As I thought it might come on delayed but no and its not a tied in bonus anways its gets used after cash so no harm in them adding it

 

[ChrisReid_RQC]

Whats the Banned games for welcome bonus cant any any list anywhere

Also is there still Maxium bonus fund turn over like x6 or any amount ? @chloe_rqc.49026 @Chloe_RQC

Hi jamie

i did send this in a private message last week however will post again here. We have changed our bonus terms in the last couple of month to make them more stream lined. So all slots contribute 100% and there are no banned games however we have removed a lot of games from the site as a result. The second term that you mentioned is no longer in our t&c's.

Cheers

Chris

 

[ChrisReid_RQC]

Hmm I have registered and played and games seem ok just think there support process is a little to be desired Thai casino only operates basically a 9to 5 Monday to Friday operation uk time if you need any support like I did on a Friday the time had just got 5.40pm there is no support I had to wait untill Monday after 9am.to.get the help i needed all.emailsmgo unanswered live support is shut and phones are dead
I find this a little.off for my personal play enjoyment and they really need to address this problem.surly as online entertainment support I as general.open 247 7days aweek
So for myself I shall not be returning as issues arrise arise and help is needed then I like it to.be there

Nope 9am monday when its back which is SHOCKING

No live chat?.. if not you will have to wait until the morning sadly.

Hi Guys

For the Customer Service being closed over the weekends and into the evening, I do agree with you that it is not ideal. It is something that we are working on to extend our coverage and provide the best possible customer service experience for our players. Which I believe that we do provide, if you have a look some of the comments in this tread I think that validates my statement here. We are a small team, and therefore it is not possible for us to be open 24/7, 365 days a year. However please be rest assured we are constantly monitoring messages over the weekend and evenings and any high priority messages do get investigated and responses for customers will be made available no matter when they occur. And we do try to get back to lower priority messages over the weekend and evenings the best that we can during these periods.

 

[ChrisReid_RQC]

Hi Everyone just doing a general promotional post here. We are running our Cashback Tuesday promotion today. For all customers that deposit and play today, 25/09/2018, (who are not using the welcome bonuses) will receive 100% cashback on all losses up to £15, which will be credited tomorrow 26/09/2018. For more details please see our promotions page: Outdated URL (Invalid)

 

[colinsunderland]

Just going to say, I can see from your responses that you are customer focused and seem to have good customer service, however you really do need to have live chat available a bit longer. I imagine, considering people work, 9-5 Monday - Friday is probably fairly quiet in terms of people playing casinos. Even extending your live chat hours to say 11pm would allow many more people to use it and same for weekends. I wouldn't be at all happy if I made a deposit at 5.10pm on a Friday and if there was a problem with it, not be able to get it sorted until Monday morning.
Maybe take on a couple of part time staff who could work from home maybe, even if they don't have full access to accounts, at least be able to answer the basic queries and pass any urgent ones to the staff who are dealing with things out of hours at the moment?

 

[SpinUk]

Probably saving a couple of grand a weekend with no support but i think a its shortsighted. A lot of players sinply wont resposit with that limited support. #biggerpicture

 

[ESCJAMIE]

@ChrisReid_RQC If you ever need more staff in future on live help, Hit me up aha

 

[merlinslair]

To spinuks response

Exactly right I've just stop going to there site until they get there support system inline with the majority of online casinos the excuse we are a small band doesn't wash when you are taking 10's of thousands aday a support op would be my guess min as it's not a hard job at what you min £8 an hour roughly doing a 12 hour shift roughly earning around £1400 a month is not a lot compared to what you are losing due to the lack of somebody sitting at home doing the support

Good support is key to any good business this is basics and rule 1 keep the customer happy

 

[Playford7]

I must echo many posts on here.
Live support and decent support is a must for me, the odd few hours isn’t good enough personally and until it’s regular live chat I’m afraid this casino isn’t for me.
Not saying it’s a bad place, but it doesn’t have at the moment one essential thing I look for.
Hope it changes in the future.

 

[The Dude]

OK - back from my absence - these guys slipped by me. Yea or nay? I say Yea!

What say you?

 

[The Dude]

Continuing conversation here:
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