Receiving email with another customers personal details

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Strange one. Received an escalated complaints response from a casino today for another player which contained details of a Responsible Gambling complaint as well as the players personal details. I think I had an account with them in 2016 and the details are definitely for another player. What do you do in that scenario? Name and shame?
 

Louforbes85

Experienced Member
Joined
Nov 13, 2016
Location
Uk
Ico would be interested as a data breach they company should report this to them once informed but you can also do so. You should also inform them that they have committed a breach so they can retrieve the data (I.e ask you to delete it) they are also liable for letting the other customer know their data has been breached.
 

shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
I recently had a similar situation where a solicitor sent some very sensistive info of mine regarding a case for which
the recipeint was also making a claim.The solicitors were absolutely shitting themselves due to the nature of the info.
I let them off the hook because it was a genuine mistake and the info was recovered and no other parties saw it.
but it was a massive breach.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
If its a casino thats done it before then that would make it a lot more serious, showing that their data security is not up to scratch.
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Waiting to hear back from them. I will name and shame if it's not an adequate response. Mental that personal details can be passed so easily.
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Used to be the case that a person had to show they suffered a financial loss due to a data breach in order to instigate a claim for financial recompense - that changed a few years ago in some Google Court of Appeal case (distress), so with RG being the issue, the person is probably in a decent position to claim: RG monies and Data Breach monies: quids in for them :p
 
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