Strange one. Received an escalated complaints response from a casino today for another player which contained details of a Responsible Gambling complaint as well as the players personal details. I think I had an account with them in 2016 and the details are definitely for another player. What do you do in that scenario? Name and shame?
Receiving email with another customers personal details
- Thread starter EkJR
- Start date
colinsunderland
RIP Colin
- Joined
- Jan 28, 2016
- Location
- uk
yes name and shame
Louforbes85
Experienced Member
- Joined
- Nov 13, 2016
- Location
- Uk
Ico would be interested as a data breach they company should report this to them once informed but you can also do so. You should also inform them that they have committed a breach so they can retrieve the data (I.e ask you to delete it) they are also liable for letting the other customer know their data has been breached.
- Joined
- Jun 27, 2018
- Location
- canada
People have retired off court settlements over much less .
I recently had a similar situation where a solicitor sent some very sensistive info of mine regarding a case for which
the recipeint was also making a claim.The solicitors were absolutely shitting themselves due to the nature of the info.
I let them off the hook because it was a genuine mistake and the info was recovered and no other parties saw it.
but it was a massive breach.
the recipeint was also making a claim.The solicitors were absolutely shitting themselves due to the nature of the info.
I let them off the hook because it was a genuine mistake and the info was recovered and no other parties saw it.
but it was a massive breach.
- Joined
- May 13, 2014
- Location
- Wolverhampton
Hmmm, £100 cash NDB if I lose and pretend I never saw this email or name and shame, tough one! 
colinsunderland
RIP Colin
- Joined
- Jan 28, 2016
- Location
- uk
If its a casino thats done it before then that would make it a lot more serious, showing that their data security is not up to scratch.
- Joined
- Dec 13, 2014
- Location
- Glasgow and Home - N Ireland
Used to be the case that a person had to show they suffered a financial loss due to a data breach in order to instigate a claim for financial recompense - that changed a few years ago in some Google Court of Appeal case (distress), so with RG being the issue, the person is probably in a decent position to claim: RG monies and Data Breach monies: quids in for them
