Raging Bull sending "blanket" VIP Offers to all players whom might not qualify

[JasonFTA]

Interesting. Which version? 40.0 here.

I am useing 39.0 - Let me update o 40.0 and see if I can replicate this. Please do me a favor, right click on that page with the error and send me the source code.

Anxiously awaiting your reply!

Regards
Jason

 

[winbig]

I am useing 39.0 - Let me update o 40.0 and see if I can replicate this. Please do me a favor, right click on that page with the error and send me the source code.

Anxiously awaiting your reply!

Regards
Jason

I think I might have found the issue. The "play now" links on your page go to Outdated URL (Invalid)

Notice the "mobilewebsite" ? Apparently it's linking to the page a cell phone/app would go to in order to play the games. But, I can get to that page and it logs me in with I visit it in IE? Weird.

 

[JasonFTA]

Hi winbig,

I see that firefox version 40.0 is a beta version. Can you take a screenshot of the firefox "about" box and send it my way?

Regards
Jason

 

[aceking123]

hi jason seems your site was down yesterday , got some e mail about going up in vip level , but on getting in there wasnt anything available for me?? very odd

 

[JasonFTA]

Hi mrjones, Yes we had some downtime yesterday for about 1 hour. Do you mind confiming your username for me again please?

Regards
Jason

 

[spintee]

Its been a bit dodgy today,

 

[JasonFTA]

Hi spintee,

Were you dropped or kicked out prior to getting this message. Because, if you do get dropped and you attempt to login immediately it will pick up that you have an actice session.
In the event of this happening, just can just contact support and ask them to log the active session out. This will literally take 30 seconds to do.

Let me know if you still have problems loging in.

Regards
Jason

 

[spintee]

I was kicked out, Canot contact server, The slots was stalling as well, taking a long time to spin,

 

[JasonFTA]

Is this currently happening?

Regards
Jason

 

[spintee]

Only some slow spins

 

[JasonFTA]

spintee. Mmmmmm, any games specific. I want to see if I can replicate the issue.

Sorry for all the questions and requests!

Regards
Jay

 

[gagamel]

Account verification

Is it ok to print the form, fill it out with a pencil, scan it in an send it to you? I don`t know how to make an electronic signature. And do I need this form when I only deposit with Neteller?

Thank you Jason

 

[spintee]

spintee. Mmmmmm, any games specific. I want to see if I can replicate the issue.

Sorry for all the questions and requests!

Regards
Jay

All the games I have played, Its getting better 1 in 20 spins or so,

 

[JasonFTA]

Hi gagamel,

How are you doing?

If you deposit via Neteller, there is no need to complete the auth form.

Regards
Jason

 

[winbig]

Only some slow spins

This was happening yesterday at other RTG casinos, and I was told that RTG was performing "maintenance" and had been for 5 hours. I think there's something serious going on, as it's apparently happening again today....and when you combine the past two days with the progressive jackpot "win" being voided...well....

The "wait 10 minutes" is a joke, and there's nothing that support can do about it on their end. Their hands are tied. I had to wait 45+ minutes yesterday to get "logged off" from RTG's side of things.

 

[BMWSTACK]

This was happening yesterday at other RTG casinos, and I was told that RTG was performing "maintenance" and had been for 5 hours. I think there's something serious going on, as it's apparently happening again today....and when you combine the past two days with the progressive jackpot "win" being voided...well....

The "wait 10 minutes" is a joke, and there's nothing that support can do about it on their end. Their hands are tied. I had to wait 45+ minutes yesterday to get "logged off" from RTG's side of things.

I don't play RB but where I play there are a few games that always spin slow when I play , Ghost Ship, Voodoo Magic

 

[winbig]

I don't play RB but where I play there are a few games that always spin slow when I play , Ghost Ship, Voodoo Magic

I do believe this is due to Flash performance. The stuff we're experiencing is the neverending spinning reels.....ie: they just spin and spin and spin without landing. Even the "stop" button doesn't trigger them to land in place. Then, only to get cut off in the middle with the infamous cannot connect to the casino message, and when trying to log back in, it says we're already logged in...

I also noticed on a few occasions that when the reels just spin and spin and spin after a winning round, the bet for the next round is deducted from the balance, but yet the previous win isn't registered until the reels finally land in place in subsequent spins?

 

[wolfydan121]

I only play on Android devices and there is not a casino out there that this does not happen at for me anyway as it was stated I think it's got to do with the flash version

 

[winbig]

I only play on Android devices and there is not a casino out there that this does not happen at for me anyway as it was stated I think it's got to do with the flash version

? Do you mean the slow performance?

 

[wolfydan121]

? Do you mean the slow performance?

Yep slow performance reels just keep spinning
The worst pokie I have seen this on is the new nacho libre machine
And that's at any rtg casino it and followed by trex I like both machines
But tend not to play them much because of this

 

[winbig]

Yep slow performance reels just keep spinning
The worst pokie I have seen this on is the new nacho libre machine
And that's at any rtg casino it and followed by trex I like both machines
But tend not to play them much because of this

The reels continuously spinning isn't a result of poor performance....it's a connection issue, usually as a result of RTG's poor servers.....When I talk about poor performance, I'm talking about lagging video, stuttering, etc of the reels before they fall....it's like trying to watch a 30fps movie that's only playing at 12fps and skipping frames

 

[JasonFTA]

Hi Guys,

Apart from a lot of you guys experiancing lags while playing, I hope you all had a great weekend?

Regaing the issue that you guys experienced, if possible could please let me know what games these issue were on. I am not saying I have a fix or solution, but perhaps I can mentio n this to my account manager. Maybe they need to allocate more resorces to these games (maybe I am wrong and this will not be possible) but it's worth a try.

As for getting logged out and getting told that you need to wait 10 min. This is something that we can resolve. You just need to get into contact with my support team and they will "log" the session out, which should allow you to log in successfully.

I await your feedback!

Best Regards
Jason

 

[gagamel]

Hi Jason
Friday and saturday I was not able to log in into the download version of the casino. The browser games (all games) were also unplayable because of lag or lost contact to the server.

Since yesterday all games work fine for me.

 

[spintee]

Hi Guys,

Apart from a lot of you guys experiancing lags while playing, I hope you all had a great weekend?

Regaing the issue that you guys experienced, if possible could please let me know what games these issue were on. I am not saying I have a fix or solution, but perhaps I can mentio n this to my account manager. Maybe they need to allocate more resorces to these games (maybe I am wrong and this will not be possible) but it's worth a try.

As for getting logged out and getting told that you need to wait 10 min. This is something that we can resolve. You just need to get into contact with my support team and they will "log" the session out, which should allow you to log in successfully.

I await your feedback!

Best Regards
Jason

I have had a few deposits over the weekend, Except for a few spins had abit of lag I had no other problems, Live help was quick and efficient,
One question is I still have a fee chip available in my account (25GREEN) Can I use this as I am sure I had used the same code a while a go,

Cheers

 

[JasonFTA]

Hi spintee.

Thanks for the deposits over the weekend. We logged a call with RTG, the 25GREEN coupon was not supposed to fire if you have redeemed it in the past. Having said this, I will honor the bonus to all players where the coupon fired incorrectly - so enjoy the FREEBIE ...lol...

Regards
Jason

 

[spintee]

Great stuff, I just tried it and redeemed ok, I also checked account, The last time I redeemed 25GREEN it gave me 50 and this time 25,

I have a quick job to do now, When I get back I will reinstall the casino, Clean my computer than give it a try, I will report back any probs or if stiff lagging on some spins,

 

[JasonFTA]

Yeah, "The last time I redeemed 25GREEN it gave me 50 and this time 25" - no comment....lol.... Once again SOMEONE didn't listen to me when they created the offer and made a booboo with the redeem amount at the time. The correct bonus was $25 and not $50.

Try the instant play and see if the same problem occurs.

Enjoy mate and look forward to hearing back from you!

Regards
Jason

 

[spintee]

I have re downloaded, Delete alot of stuff, Tested and still getting a good few slower spins, Tried instant play and had 1 or 2 small lags, This could just be normal,

Its not a major problem with the download, I have not been chucked out again so I can live with it as it is

 

[JasonFTA]

Hi spintee,

Thanks for the update mate. It's still frustrating as I want all the guys to have a good gaming experiance. But certain things are totally out of my control.

Regards
Jason

 

[aceking123]

nope still spinning issues in speed play , just checked it out cashola had real problems (

 

[JasonFTA]

Hi mrjones,

Is this when you playing in turbo mode/quick spin? Have you tried playing the game in normal mode?

Regards
Jason

 

[ironwill]

Have had nothing but issues with them also this past weekend! The keep spinning issue on every game I play, and I'm not talking just once, but many times over and over!!! I just talked to 4 agents of theirs within 1 hour and it really seems like they ARE TRULY NOT ON THE THE SAME PLANET! When I went to cashier and selected a box to the right, BEFORE MAKING DEPOSIT, it still didn't work! It didn't clarify that the min. I needed to deposit to redeem the bonus was $50, it showed min. $21 crystal clearly to anybody looking at the screen right, on the bottom. When I finally got it all to work by depositing $56, putting my up to $168 because of the 200% match....I was down to $10 in under an hour and never made a bet over $1.25!!! It truly does look like they choose who they will let hit and when, which is VERY DISTURBING!!!

 

[JasonFTA]

Hi ironwill,

Thanks for your feedback. Firstly, please confirm your username so that I can look into your account and gameplay. As for the call center and giving you different stories, please can you forward the correspondence between the call center and yourself to me. I am going to kick some A$$ if they giving the wrong info.

Sorry one more thing, which box to the right are you referring too? What was the option that was available to you?

Anxiously awaiting your reply!

Best Regards
Jason

 

[aceking123]

seems ok on another game in normal , but just clicking it fast ,works for a few spins then goes into rolling spins ,connection error .

 

[spintee]

Have had nothing but issues with them also this past weekend! The keep spinning issue on every game I play, and I'm not talking just once, but many times over and over!!! I just talked to 4 agents of theirs within 1 hour and it really seems like they ARE TRULY NOT ON THE THE SAME PLANET! When I went to cashier and selected a box to the right, BEFORE MAKING DEPOSIT, it still didn't work! It didn't clarify that the min. I needed to deposit to redeem the bonus was $50, it showed min. $21 crystal clearly to anybody looking at the screen right, on the bottom. When I finally got it all to work by depositing $56, putting my up to $168 because of the 200% match....I was down to $10 in under an hour and never made a bet over $1.25!!! It truly does look like they choose who they will let hit and when, which is VERY DISTURBING!!!

Normally they are verry clear on the min deposit amount etc, But it does show min deposit 21, Please note that this is to let you no minimal deposit is 21, This does not mean that the deposit has to be 21 for the bonus

The machines can be brutal, You have to get them at the right time

 

[ginzink]

Trying rtg

Hi Jason,

Im used to reading negative comments about rtg sites, but Im really impressed by the support you are offering the players on cm and think i may be ready to give it a try even though it is more hassle with entropay than visa (for Norwegians to deposit via visa the casino need to have vouchers to avoid norwegian law..) do you accept norwegian players on your site?

 

[BMWSTACK]

When I finally got it all to work by depositing $56, putting my up to $168 because of the 200% match....I was down to $10 in under an hour and never made a bet over $1.25!!! It truly does look like they choose who they will let hit and when, which is VERY DISTURBING!!!

You have to be kidding, you made one deposit and your saying that they choose who wins Gambling may not be the right entertainment for you if this is where your mind is headed.

 

[spintee]

When I finally got it all to work by depositing $56, putting my up to $168 because of the 200% match....I was down to $10 in under an hour and never made a bet over $1.25!!! It truly does look like they choose who they will let hit and when, which is VERY DISTURBING!!!

You have to be kidding, you made one deposit and your saying that they choose who wins Gambling may not be the right entertainment for you if this is where your mind is headed.

I really do not under stand why people take offence when others have a moan, He had a bad streak, I not surprised at 1.25 a spin, I agree that moaning gets you no where but to be told to change there entertainment is not really fair, Evety person has there own option to say, but why all the negative? stop gambling etc?

 

[Tirilej]

I really do not under stand why people take offence when others have a moan, He had a bad streak, I not surprised at 1.25 a spin, I agree that moaning gets you no where but to be told to change there entertainment is not really fair, Evety person has there own option to say, but why all the negative? stop gambling etc?

I don't understand why you have to defend them all? BMW also is in his rights to question him, and especially his motives.
The guy was more or less saying that the casino was cheating. If he question the casino, don't we have the right to defend them then?

There are good and bad ways to moan. It's acceptable of course, but if you do it in a bad way, then be sure you will be questioned.

 

[spintee]

I don't understand why you have to defend them all? BMW also is in his rights to question him, and especially his motives.
The guy was more or less saying that the casino was cheating. If he question the casino, don't we have the right to defend them then?

There are good and bad ways to moan. It's acceptable of course, but if you do it in a bad way, then be sure you will be questioned.

I would normally ignore your comments but I will make an exemption, I personally do not defend any person, I only state what I think, Of course any body has the right to say what they think,

I just do not understand why all the negativity? I knew you jump in as you are one of the worst for it, Considering you once told told me you have no time to read my posts?

 

[Tirilej]

I knew you jump in as you are one of the worst for it

Thank you! That was a very nice thing to say.

 

[spintee]

Thank you! That was a very nice thing to say.

Always here to help

 

[BMWSTACK]

Have had nothing but issues with them also this past weekend! The keep spinning issue on every game I play, and I'm not talking just once, but many times over and over!!! I just talked to 4 agents of theirs within 1 hour and it really seems like they ARE TRULY NOT ON THE THE SAME PLANET! When I went to cashier and selected a box to the right, BEFORE MAKING DEPOSIT, it still didn't work! It didn't clarify that the min. I needed to deposit to redeem the bonus was $50, it showed min. $21 crystal clearly to anybody looking at the screen right, on the bottom. When I finally got it all to work by depositing $56, putting my up to $168 because of the 200% match....I was down to $10 in under an hour and never made a bet over $1.25!!! It truly does look like they choose who they will let hit and when, which is VERY DISTURBING!!!

I really do not under stand why people take offence when others have a moan, He had a bad streak, I not surprised at 1.25 a spin, I agree that moaning gets you no where but to be told to change there entertainment is not really fair, Evety person has there own option to say, but why all the negative? stop gambling etc?

The reason why this is offensive is because its over the top, way out there whining, and it ruins the spirit of this forum. This is not even a complaint. All it is a ridiculous statement intended to be a shot at the casino. Here is basically the post

1) He deposited $56
2) he lost his money
3) because he lost he says "it looks like they choose who they will let hit and when, which is VERY DISTURBING"

You may want to read the post again to see how silly it is.

So yes indeed you should stop gambling if this is the reaction to losing a deposit. If your going to go the extent to think they push a button to make someone win, then gambling is definitely not for you.

 

[spintee]

The reason why this is offensive is because its over the top, way out there whining, and it ruins the spirit of this forum. This is not even a complaint. All it is a ridiculous statement intended to be a shot at the casino. Here is basically the post

1) He deposited $56
2) he lost his money
3) because he lost he says "it looks like they choose who they will let hit and when, which is VERY DISTURBING"

You may want to read the post again to see how silly it is.

So yes indeed you should stop gambling if this is the reaction to losing a deposit. If your going to go the extent to think they push a button to make someone win, then gambling is definitely not for you.

My comment was not to offend you, All I say is when people moan why is it they should stop gambling or there addicted?

So they was pissed of that they lost, I am always annoyed so why not let a bit of stress out, Does not mean they should stop or have a problem

 

[horseplayer]

You may want to read the post again to see how silly it is.

So yes indeed you should stop gambling if this is the reaction to losing a deposit. If your going to go the extent to think they push a button to make someone win, then gambling is definitely not for you.

So the post is silly. Say that without telling them how to run their lives.

 

[BMWSTACK]

So they was pissed of that they lost, I am always annoyed so why not let a bit of stress out, Does not mean they should stop or have a problem

Again way over the top with the conspiracy attack, and yes if it's that stressful it would probably be best to stop.

 

[spintee]

Again way over the top with the conspiracy attack, and yes if it's that stressful it would probably be best to stop.

There is no attack my friend, Also if reply please do not pin point parts of the chat out, At least post it all and hi light the points, I try my best to help out next player and does not look good when only parts have been put in,

 

[Jono777]

Did you guys know that 'Vacuum' is the only word in the Oxford English Dictionary where the letter 'U' appears twice in succession.

 

[ironwill]

I really do not under stand why people take offence when others have a moan, He had a bad streak, I not surprised at 1.25 a spin, I agree that moaning gets you no where but to be told to change there entertainment is not really fair, Evety person has there own option to say, but why all the negative? stop gambling etc?

My friend, I did not say that I bet $1.25 on every spin, I said that 'I never bet OVER $1.25.' I am not new to online gambling cause have been doing for over 10 years now. There are not many online that I have ever played where I lost that much that fast....that is why I made the comment!!!

 

[spintee]

My friend, I did not say that I bet $1.25 on every spin, I said that 'I never bet OVER $1.25.' I am not new to online gambling cause have been doing for over 10 years now. There are not many online that I have ever played where I lost that much that fast....that is why I made the comment!!!

Forgive me, If you look back I was on your side, But betting that muck OR UP TO will not last long, Machines can go hundreds of spins without nothing