Questions about playthru and comps

[anniemac]

I need some answers regarding playthru versus comp accumulation.

This is based on a particular RTG casino (not rogue). Comp points accumulate at a rate of 1 to 10 - 1 comp point for every $10 wagered. So if I accumulated 300 comp points then I would have wagered $3000.

Playthru declines at the rate of the bet so if I was betting $1 per spin it should decline at a rate of $1.

Now here's my question. If I wagered $3000 (300 comp points) should my playthru not have declined by $3000?

 

[Wildfire7]

I need some answers regarding playthru versus comp accumulation.

This is based on a particular RTG casino (not rogue). Comp points accumulate at a rate of 1 to 10 - 1 comp point for every $10 wagered. So if I accumulated 300 comp points then I would have wagered $3000.

Playthru declines at the rate of the bet so if I was betting $1 per spin it should decline at a rate of $1.

Now here's my question. If I wagered $3000 (300 comp points) should my playthru not have declined by $3000?

Depends on what games you have been playing. If you have been playing games which count as less than 100% towards wagering then you will have to wager more, to earn the same amount of comp points.

Also are you sure you didn't have any comp points rolling over from a previous session?

Mike

 

[anniemac]

Wildfire7,

I only played Real Series Slots and they count 100%. And when I started out I had 105 comp points, now I have 405 but my playthru only went down $1000+. I am pretty diligent about checking things out before I play so I did check on it.

Doesn't make sense to me and couldn't get support to help.

 

[Wildfire7]

Have you checked on the casinos website to see if any slots are running comp promotions. Many offer things like double comps on certain slots on certain days or triple comps points for perhaps a new slot they have.

Mike

 

[anniemac]

As far as I know, there is no game comp promo. I am at a loss with this. Either I am a dummy or something isn't right.

 

[kakata]

did you take a bonus?if so the count is different...anna from 3dice explained to me....but I dont remember how it works...lol ask her.

ohh ye I remember now.
if you get a 100% bonus, comp only count for half of em, untill you reached the wagering.

 

[anniemac]

You guys are gonna love this.

I did a little test on my own. Bet 10 spins @ $1 - playthru should have gone down $10. Only went down $4. So with proof in hand, went back to support and, drum roll please, there was an admin error in the way the coupon counted (that's what they said) and I had actually played thru exactly twice what they actually showed.

Now does this not make you go or what? I am not at all comfortable with this answer.

The comps are counting fine but if I hadn't caught the playthru, I never would have known. Not that I have a chance of making playthru the way the games are going.

 

[nisosbar]

You guys are gonna love this.

I did a little test on my own. Bet 10 spins @ $1 - playthru should have gone down $10. Only went down $4. So with proof in hand, went back to support and, drum roll please, there was an admin error in the way the coupon counted (that's what they said) and I had actually played thru exactly twice what they actually showed.

Now does this not make you go or what? I am not at all comfortable with this answer.

The comps are counting fine but if I hadn't caught the playthru, I never would have known. Not that I have a chance of making playthru the way the games are going.

But if it is supposed to count 1:1, you proved that it is counting your play not at 1:1, but at 2.5:1, not 2:1. That is, they are claiming that for every 2 dollars you wager, you are getting credit for having wagered $1, when in fact you appear to be getting credit for $1 after $2.5 dollars of wagering.

 

[Wildfire7]

Perhaps they are using an RCG (A random comp point generator)!

Mike

 

[anniemac]

Well, sent PM to rep with chat copy cause did not make sense to me. If I hadn't caught the error, would they? It's bad enough the games play tight, but when playthru is screwed up then you never would be able to cashout.

 

[maphesto]

What casino is this?

I mean, you are not the only one using this coupon!

This is a big issue!

Its like adding a percentage of 250 towards WR (Yes Im counting correct ) without letting the player know.

How many players are affected?

 

[Lucky Loser]

This is really bad and you should name the RTG.

It's either a simple mistake or disgraceful rogue conduct.

 

[spike38]

..........

The exact same thing just happened to me at Lock Casino. I took the MIMOSAFRI coupon yesterday played for hours and it only said I had bet like $100 - hundred something total. Went to live chat,they said I wagered $688 and would adjust the playthrough. I did a test of $50 worth of spins after and it seems to be adding correctly now.

 

[kakata]

Ive had the same problem long ago at Rushmore....and never got anything back....I never really insist on complaining cause I ve had a second problem over a bet that, all of sudden went from 20cents up to 20dollars...on this second issue I did get reimbursed...but never won anything since...like 50 deposits .... coincidence?

 

[anniemac]

Yes, it is a problem not only to me but other players. Just gave me a very uneasy feeling about the whole thing.

I have PMd the rep here and won't name names until I hear from him. I think that is the right way to do this just in case.

 

[bernynhel]

Over this, that and everything else, I pity the fool who plays on a bonus at any RTG casino! - Mr T

I stopped using RTG bonuses long ago.

 

[anniemac]

Well Berny, while being called a fool is kinda offensive, I feel like one after all this mess.

 

[heatherad]

You guys are gonna love this.

I did a little test on my own. Bet 10 spins @ $1 - playthru should have gone down $10. Only went down $4. So with proof in hand, went back to support and, drum roll please, there was an admin error in the way the coupon counted (that's what they said) and I had actually played thru exactly twice what they actually showed.

Now does this not make you go or what? I am not at all comfortable with this answer.

The comps are counting fine but if I hadn't caught the playthru, I never would have known. Not that I have a chance of making playthru the way the games are going.

Makes me go Hmmmm too! I was never one to follow closely on the playthrough because I thought it was accurate all on its own. Only when I thought I played enough I would go to the cashier to see if I met the playthrough. Mind you I am talking about bonuses such as Loyalty bonuses because I don't play with deposit bonuses, but I imagine it would be the same screwup for any bonuses.
Be interesting to see what the outcome of this will be.

 

[Pocketdiggers77]

You guys are gonna love this.

I did a little test on my own. Bet 10 spins @ $1 - playthru should have gone down $10. Only went down $4. So with proof in hand, went back to support and, drum roll please, there was an admin error in the way the coupon counted (that's what they said) and I had actually played thru exactly twice what they actually showed.

Now does this not make you go or what? I am not at all comfortable with this answer.

The comps are counting fine but if I hadn't caught the playthru, I never would have known. Not that I have a chance of making playthru the way the games are going.

Name and shame, for everyones sake. My first question is, was the "admin" (cough...bull$hit) error fixed for just you or for everyone? Will everyones wagering be retro-credited? RTG is hard enough to make the usual 20 times rollover, with your figures this would more than double the rollover to 50 times. This is completely roguish behavior. I quit RTG for other reasons but this is icing on the cake that operators would be able to pull these shenanigans.

PD

 

[anniemac]

Ok, it was Club World and it was the 500BANK coupon. I don't even know if it was fixed for me because it never showed up as fixed while I was playing.

I haven't heard from Tom regarding this but I have screenies and chat sessions. I'm going to post the last one as it shows admission of the error.

So here you are:

General Info
Chat start time Feb 27, 2010 3:09:01 PM EST
Chat end time Feb 27, 2010 3:26:18 PM EST
Duration (actual chatting time) 00:17:16
Operator Jaye

Chat Transcript
info: Please wait for a site operator to respond.

info: You are now chatting with 'Jaye'
Jaye: Hello, how are you today?
Hilda McClendon: Fine. I am having a problem with the playthru counter.
Hilda McClendon: Do all the real series slots including Triple Twister count 100% toward playthru?
Jaye: just checking this for you
Hilda McClendon: Thanks
Jaye: Ok, there was an admin error with this playthough, we have resolved this now, and your playthrough will now go down correct, i have made a note of the ammount you have wagered on Triple Twister, and we can adjust this later when you have got your playthrough down.
Hilda McClendon: Did you fix it from when I first started playing because it hasn't worked right since I started?
Jaye: This has just been checked for you now, and the coupon fixed.
Hilda McClendon: So what playthru is showing now?
Jaye: You have currently wagered $2,273.30, but the system is only showing $1,136.65. We have made a note of this and when you playthrough gets down to $588.00, we can then remove the playthrough left on your account.
Jaye: You can check this is the cashier of your account
Jaye: on the left hand side
Hilda McClendon: I haven't refreshed anything so I am still showing a playthru of $28,113.35. I am not at all comfortable with this error because I think I have made more playthru than you show even with the adjustment.
Jaye: Your playthrough is still this high, because this is the playthrough required for this bonus
Jaye: the only way is to play it down to about $1,500 on your playthrough and then we can go inot the system and correct the ammount that should of been taken off
Jaye: The system shows us, how much you have wagered per game, so you will not lose out.
Jaye: the coupon was just not calculating this correct, this has now been resolved so the coupon will now calculate correct, and we can make the adjustment to your playthrough when you have got down to aourn $1,500
Hilda McClendon: I understand that. I know the playthru was $29250 or 45X deposit and bonus. So you are saying that the counter could be wrong but you will be able to adjust on your end but I won't know?
Hilda McClendon: OK, guess I'll have to wait and see. Rate it's going, I will be broke and it won't matter.
Hilda McClendon: Thanks
Jaye: No, the counter was wrong, it was not be calculated correct, we have now edited this for you
Hilda McClendon: Ok
Jaye: The counter is working correct and will be able to adjust this once your playthrough is at around $1,500 showing in the cashier

 

[Pocketdiggers77]

Incredible! And from the live chat it doesnt sound like they were fixing it for everyone. Just the ones that noticed it. And the resolution was weak at that "and we can make the adjustment to your playthrough when you have got down to aourn $1,500"

CWC needs to come forward and clarify exactly what happened here and how it is going to be resolved retroactively. Lets make an already steep $29,500 rollover $73750 and see who actually notices. I mean the counter says $29,500 but is sure is going down slow. Good luck on cashing that one out.

PD

 

[clubworld]

Unfortunately this coupon was set up incorrectly by my promotions team, however as soon as they were notified they corrected the mistake. This correction would immediately resolve the issue for all affected players.

Kind Regards
Tom

 

[maphesto]

This correction would immediately resolve the issue

for all affected players.

Does this mean that all players who has used this coupon "500BANK" and lost

gets money back and can start over with correct calculated WR?

As I see it, all players who has lost money on this coupon are affected.

Especially those who was winning when they had met the correct WR and then

lost to meet the wrong WR.

Maybe even players who won on this coupon are affected, if they continued to

bet to meet the wrong WR when they actually had met the correct WR.

Of course, maybe you found out about the problem that early that anniemac was the only one.

However, anniemac has earned 300 comps and only wagered about 2300$ according to live chat:

Jaye: You have currently wagered $2,273.30, but the system is only showing $1,136.65.

Is it really correct calculated now?

The strange thing is that all this happens to RTG:

Lock Casino:

Link Outdated / Removed

iNetBet:

Link Outdated / Removed

LV Casino:

Link Outdated / Removed

EDIT:

maxd has now split the thread about RTG and changed WR here and this fits in there:

https://www.casinomeister.com/forums/threads/new-rtg-lock-casino.34962/

It makes me wonder if all these casinos have the same promotions team? It would explain a lot, otherwise its a bit..odd.

 

[nisosbar]

The strange thing is that all this happens to RTG:

Lock Casino:

Link Outdated / Removed

iNetBet:

Link Outdated / Removed

LV Casino:

Link Outdated / Removed

EDIT:

maxd has now split the thread about RTG and changed WR here and this fits in there:

https://www.casinomeister.com/forums/threads/new-rtg-lock-casino.34962/

It makes me wonder if all these casinos have the same promotions team? It would explain a lot, otherwise its a bit..odd.

That's a good question.

 

[anniemac]

I have not heard from Tom personally so I can't tell you anything. I wasn't offered a do over. LOL!

I know that the only person that originally knew about the problem with this was 'Julie' and she just told me to send email to her and she would pass it to tech. I didn't do that because I just quit playing for the moment because I was pretty PO'd. Then I went back in and did my own checking. That's when I went to chat again and 'Jaye' knew all about it. So somebody somewhere knew about it already.

My playthru on the cashier page never changed, was never altered in any way so I would not have been able to know when I reached the $1500 mark to have it adjusted. That didn't make a whole lot of sense to me but as you know, arguing gets you no where online.

I know I couldn't be the only person that used that coupon and if it was skewed for me, it was skewed for all.

For me, it is a bigger problem than CW would like you to think and should have been addressed more than a "we fixed it".