General Info
Chat start time Feb 27, 2010 3:09:01 PM EST
Chat end time Feb 27, 2010 3:26:18 PM EST
Duration (actual chatting time) 00:17:16
Operator Jaye
Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Jaye'
Jaye: Hello, how are you today?
Hilda McClendon: Fine. I am having a problem with the playthru counter.
Hilda McClendon: Do all the real series slots including Triple Twister count 100% toward playthru?
Jaye: just checking this for you
Hilda McClendon: Thanks
Jaye: Ok, there was an admin error with this playthough, we have resolved this now, and your playthrough will now go down correct, i have made a note of the ammount you have wagered on Triple Twister, and we can adjust this later when you have got your playthrough down.
Hilda McClendon: Did you fix it from when I first started playing because it hasn't worked right since I started?
Jaye: This has just been checked for you now, and the coupon fixed.
Hilda McClendon: So what playthru is showing now?
Jaye: You have currently wagered $2,273.30, but the system is only showing $1,136.65. We have made a note of this and when you playthrough gets down to $588.00, we can then remove the playthrough left on your account.
Jaye: You can check this is the cashier of your account
Jaye: on the left hand side
Hilda McClendon: I haven't refreshed anything so I am still showing a playthru of $28,113.35. I am not at all comfortable with this error because I think I have made more playthru than you show even with the adjustment.
Jaye: Your playthrough is still this high, because this is the playthrough required for this bonus
Jaye: the only way is to play it down to about $1,500 on your playthrough and then we can go inot the system and correct the ammount that should of been taken off
Jaye: The system shows us, how much you have wagered per game, so you will not lose out.
Jaye: the coupon was just not calculating this correct, this has now been resolved so the coupon will now calculate correct, and we can make the adjustment to your playthrough when you have got down to aourn $1,500
Hilda McClendon: I understand that. I know the playthru was $29250 or 45X deposit and bonus. So you are saying that the counter could be wrong but you will be able to adjust on your end but I won't know?
Hilda McClendon: OK, guess I'll have to wait and see. Rate it's going, I will be broke and it won't matter.
Hilda McClendon: Thanks
Jaye: No, the counter was wrong, it was not be calculated correct, we have now edited this for you
Hilda McClendon: Ok
Jaye: The counter is working correct and will be able to adjust this once your playthrough is at around $1,500 showing in the cashier