Question for online Casinos reps/mngrs

[babs7262]

I'm curious and was wondering if you could shed some light on this topic for me. I want online casino people that really know how their casino does it


What makes a high roller at your casino? There could be many aspects to this question. I dont feel it's as obvious as you may think. For instance, it could be any or all of the following:

1. Someone who makes a huge deposit everytime they play but not often
2. Someone who makes several small ones consistantly
3. Someone who doesnt make huge deposits but does high spins on a constant basis (no spins lower than $5-$10)
4. Someone who low rolls (.20-$1 spins) BUT when they get ahead they bet higher and deposit on a daily basis

I think there are alot of things that would make a high roller. Im not talking about a "whale" that's a different story. I also want to know what you consider a loyal customer, meaning, how long does one have to patronage your casino on a daily basis to be considered loyal/long time

THanks for your input. I dont recall it ever being brought up and I am curious because It must work different than B&M's considering you can't offer a free room or meals or shows.

 

[just play]

I can't wait to have this question answered!!! I have always thought about this too.

 

[bb28]

Great question......Babs!

I hope they take the time to provide some answers.

 

[Fleur-De-Lis]

I was under impression that high-rollers are same folks as 'VIP' - i.e. those who deposits huge, and bet 300-500 at a time

P.S. I tried to play/bet this way in KS, hoping to be 'promoted' to VIP, but still remained at an 'amateur' level

 

[dazlazz]

Hi Babs, good question, I notice not soo many replys from the casino 'reps'.

Definition of high roller - as a general rule, use the casino comp point system as a basis.

Wagering 1,000 on a game like BJ (Comp factor is 0.1) you get 100 points, this converts to 1. Wager 10,000 = 10.

Obviously different comp factors per game - slots / keno being highest.

As a rule a player who reaches 100 in converted comp cash is regarded as a VIP / high roller - then you have the different VIP treatment applied.

Mutliple / frequent deposits i.e. more than 3 a month = player will get preferential treatment - 'retention' player.

If you want to PM me, I can advise a casino which is not well known and can cater for pure casino play /no deposit bonus, just pure play, you win, you withdraw, no questions etc, rather than the usual small minded play which I usually see.

Best regards and happy mother's day,

Dazzla

 

[RobWin]

Hi Babs, good question, I notice not soo many replys from the casino 'reps'.

Best regards and happy mother's day,

Dazzla

Mother's Day is not until Sunday May 11, 2008 here in the US...

 

[TDTAT]

The big thing with becoming a "VIP" player
is that it varies greatly from casino to casino, as do VIP levels and such.

I will use Rival as an example in my case.
I have deposited $10,000-$20,000 at one of the older Rivals
for over a year and I am not a VIP there.
I made 2 or 3 $25 deposits at SimonSays, then went on tilt a few days
ago and lost $350 in one day there. The next day,
here comes the VIP freebies and bonus from SimonSays.

I think to answer your question.. VIP and or Highroller
status is a combination of depositing, betting patterns
and maybe even the win/loss ratio and changes for each casino.

I do not think many casino reps will be posting here
as I have found casinos are not very willing to give
up the "qualifaction lists" for VIP/highroller status.
I have asked many casinos as a player and they will not say.
I get similar evasive answeres when I ask as an affiliate.


For lowrollers who want VIP status: SimonSays, Sloto'Cash
and now Davinci's (new VIP level system) have easier qualifications
for VIP than many casinos. Microgaming casinos can be tougher
to attain the "VIP" status... I think I recall being a VIP at one
or 2 playtechs back in the day too.

**Some of my LOW ROLLER players report being made a VIP at some
Rivals after asking by email.. I remember one is SimonSays**

 

[RobWin]

A lot of casinos base this status on what they call your "Theoretical Win"

Most casinos use a mathematical formula to calculate how much in comps a player should receive. They take the amount of money risked multiplied by the casinos edge multiplied by the comp percentage.

Hosts often though provide much stronger discretionary comps -- including RFB on decent play and some will base this on your past play also at their casino...

 

[TDTAT]

I think the main thing to remember is that
whatever the qualifications, they vary GREATLY from casino to casino...

Obviously the older, well established casinos, will have stricter qualifications.
Casinos that have us by the balls do not need to give anyone VIP status,
except the serious high rollers.

suggestion to loyal lowrollers: email the casinos
and ask for VIP status or if you ever have a shot to
make it. Many times a kind manager can help more
than thousands in deposits.

 

[babs7262]

Actually, (just MPO)

VIP is different from a high roller in many casinos. For instance, I am considered "VIP" at 3 dice because they only require a $50 a month deposit to play the VIP tourneys and I deposit more than that but am a low roller to most in here, BUT, Im not a high roller in their casino so there is difference between VIP and High Roller. There are also premium players, preferred players etc....but they may not be "high rollers" either.

Thats why I am curious. Yes, Ive noticed that noone is replying from any casinos lol. I guess it will remain a mystery!


BTW.....I dont have kids but thank you way in advance anyway Daz!

 

[RobWin]

Actually, (just MPO)

VIP is different from a high roller in many casinos. For instance, I am considered "VIP" at 3 dice because they only require a $50 a month deposit to play the VIP tourneys and I deposit more than that but am a low roller to most in here, BUT, Im not a high roller in their casino so there is difference between VIP and High Roller. There are also premium players, preferred players etc....but they may not be "high rollers" either.

Thats why I am curious. Yes, Ive noticed that noone is replying from any casinos lol. I guess it will remain a mystery!


BTW.....I dont have kids but thank you way in advance anyway Daz!

Harrah's Casinos also have four different levels of player status which reminded me babs since you mentioned VIP...VIP has become more of a loosely phrased meaning nowadays than what it used to stand for...eg:

At Harrah's:

Gold Card = Player
Platinum Card = VIP Player
Diamond Card = High Roller
Seven Stars Card = Whale = Nashvegas...

 

[thisisvegas]

nobody going to help or answer?

I will break it down into my terms to help clarify which does answer your main questions. To me there are high rollers and there are VIP players or rather loyal players. A high roller to me is someone who bets really big but it doesn't always guarantee they will be a VIP but usually they are just from the amount wagered alone. I think most people have a perception that the casino wants to go after "whales" but I can tell you that isn't always the case and things are more complex than that. To me a VIP is someone who wagers a lot regardless of the size of their deposit and regardless if they win or lose*. Yes I put a star there because Rival isn't very friendly towards bonus hunters and if we see activity like that we do prevent them from getting bonuses. But I do have players who have won money at the casino who still get bonuses and are put on the VIP list.

Now back to the question at hand, the casino gives you a chance to win and just because someone got lucky at the casino and is a winning player or even won big doesn't mean we can't reward them for their loyalty as a player.

As for my criteria, I would like to not list my own criteria for a few reasons but one of those reasons is that I just can't treat all players the same. The example being a player who has won $1000 versus one who lost $1000. If they do the same wagering then why should I exclude the winning player because of it? So I do have an automatic system in place but it isn't perfect so I do take the time to look at players on a daily basis and sometimes I give them a bonus of some sort or upgrade them to VIP. I also understand not all casinos will have or share the same policies.

John
ps I'll be gone for half the day but will check up on this later tonight.

 

[NASHVEGAS]

Harrah's Casinos also have four different levels of player status which reminded me babs since you mentioned VIP...VIP has become more of a loosely phrased meaning nowadays than what it used to stand for...eg:

At Harrah's:

Gold Card = Player
Platinum Card = VIP Player
Diamond Card = High Roller
Seven Stars Card = Whale = Nashvegas...

Two statements as Rob and I have briefly discussed before:
1.BandM's perks,comps,whatever versus onlines are not even comparable. It is apples and oranges. Of course, there are reasons for these major differences some logical and some not (affiliates, I dunno!). The only act by an online that I could even compare to a BandM was 3 Dice's bottle of Cristal sent to me even though I have/had major philosophical differences on gaming fairness with them. (Still a nice gesture!!). Yet every month I get $10K to $50k worth of various comps ranging from chips and/or vouchers for cash to exotic cruises, the Mario Andretti racing school,the SuperBowl (the actual game) and the one that I will always regret I did not attend was the invite to the Playboy Mansion and Party by The Palms! Add to those perks full RFB and airfare comps where many times I have stayed for multiple weeks or some might say overstayed my welcome without paying a dime!
2.The above said and whether it is Platinum or 7 Star for a BandM or whatever for an online (basically nothing imo) it is still 99% marketing via the human pyschology of a meaningless status label (YOU ARE A VIP,DIAMOND,ETC.) to induce your continual play of a negative expectation game.

 

[LaurieJim]

Two statements as Rob and I have briefly discussed before:
1.BandM's perks,comps,whatever versus onlines are not even comparable. It is apples and oranges. Of course, there are reasons for these major differences some logical and some not (affiliates, I dunno!). The only act by an online that I could even compare to a BandM was 3 Dice's bottle of Cristal sent to me even though I have/had major philosophical differences on gaming fairness with them. (Still a nice gesture!!). Yet every month I get $10K to $50k worth of various comps ranging from chips and/or vouchers for cash to exotic cruises, the Mario Andretti racing school,the SuperBowl (the actual game) and the one that I will always regret I did not attend was the invite to the Playboy Mansion by The Palms! Add to those perks full RFB and airfare comps where many times I have stayed for multiple weeks or some might say overstayed my welcome without paying a dime!
2.The above said and whether it is Platinum or 7 Star for a BandM or whatever for an online (basically nothing imo) it is still 99% marketing via the human pyschology of a meaningless status label (YOU ARE A VIP,DIAMOND,ETC.) to induce your continual play of a negative expectation game.

..............agree with you garry on that but imo your not just a whale you are the great white whale of tunica, i know, seen it with my own eyes and yes i did check your eyes too ( private joke lol)......laurie

 

[babs7262]

Thanks John

I appreciate you taking the time to write your thoughts. I kind of thought what you said. I wasnt looking for any answers for bonus reasons, I just wanted thoughts on what a high roller meant to a casino but you went even further for us and I thank you for that.

My family think I gamble all of this money in Atlantic City just because they give me 2 nights a week free at the Trop with free show tickets and money in my account and food vouchers but I dont. I asked my host (yes, i even have a host) because I was confused myself and she said that they value people like me (I only lost $2,000 for the whole year of 2007 and only $1,000 for 2006)just as much as high rollers because of my loyalty. She said because I use my card, they know what time I gamble and they can tell that I don't go to other casinos while getting my free room there which is also important to them. She is right, I dont play anywhere else, I might go for a walk and put $10 in a machine but I dont consider that gaming elsewhere.

That's why I am asking online casinos because you really dont know how loyal the player is considering that they are at home and although they might spend alot at your place doesnt mean they arnt somewhere else as well. What Im getting at is Im guessing it's all about a dollar amount and Im wondering what that dollar amount is per month to be considered a high roller.
I can really understand why a casino wouldnt want to answer this question but I wanted to take a shot in the dark anyway LOL

 

[NASHVEGAS]

A whale, you saw....are you telling me I need to go on a diet???

 

[RobWin]

Two statements as Rob and I have briefly discussed before:
1.BandM's perks,comps,whatever versus onlines are not even comparable. It is apples and oranges. Of course, there are reasons for these major differences some logical and some not (affiliates, I dunno!). The only act by an online that I could even compare to a BandM was 3 Dice's bottle of Cristal sent to me even though I have/had major philosophical differences on gaming fairness with them. (Still a nice gesture!!). Yet every month I get $10K to $50k worth of various comps ranging from chips and/or vouchers for cash to exotic cruises, the Mario Andretti racing school,the SuperBowl (the actual game) and the one that I will always regret I did not attend was the invite to the Playboy Mansion and Party by The Palms! Add to those perks full RFB and airfare comps where many times I have stayed for multiple weeks or some might say overstayed my welcome without paying a dime!
2.The above said and whether it is Platinum or 7 Star for a BandM or whatever for an online (basically nothing imo) it is still 99% marketing via the human pyschology of a meaningless status label (YOU ARE A VIP,DIAMOND,ETC.) to induce your continual play of a negative expectation game.

Nash, were you drunk... ...what the hell were you thinking man ? You passed up on going to the Mansion...

 

[LaurieJim]

A whale, you saw....are you telling me I need to go on a diet???

..nope your a fine looking man ill call ya later got crap to tell ya may have stepped on my, well i dont have one of those back to the topic i consider myself to be v.i.p at some b/m casinos and the perks are alot better when you do go up the scale.i used to be a v.i.p at other online casinos that we cant play at now and did i get some nice things." oh i miss the good ole days".....laurie

 

[NASHVEGAS]

Nash, were you drunk... ...what the hell were you thinking man ? You passed up on going to the Mansion...

The Playboy invite was for mid March of 2006 and at that time I was a witness for the defense in one of the 3 trials of Nashville's most infamous murder case ever (case and the murder trial made all the shows like Court TV,Nancy Grace,48 Hours,etc.) where the trial I testified in started in early April 2006 so I had scheduled meetings with the DA that I felt I should not cancel so there you have it....I did frame the invite (actually a woman I have dated off and on had it framed as a gift) and I posted a screenie I think iirc in a thread about Playboy (maybe casino) and whether porn or not. Simmo may have started the thread with a poll,haha, iirc.

 

[Alexandre]

1. Someone who makes a huge deposit everytime they play but not often
2. Someone who makes several small ones consistantly
3. Someone who doesnt make huge deposits but does high spins on a constant basis (no spins lower than $5-$10)
4. Someone who low rolls (.20-$1 spins) BUT when they get ahead they bet higher and deposit on a daily basis.

You forgot this category of players:
5. Someone who make huge deposit constantly, does high spins on a constant basis and don't withdraw his winnings

The only act by an online that I could even compare to a BandM was 3 Dice's bottle of Cristal sent to me even though I have/had major philosophical differences on gaming fairness with them.

In 2006, the day after a nice win on slots (around 12K), Casino Solera sent me a Partagas D1 box and a Remy Martin cognac bottle.
That was before I start working for them.

 

[NASHVEGAS]

You forgot this category of players:
5. Someone who make huge deposit constantly, does high spins on a constant basis and don't withdraw his winnings




In 2006, the day after a nice win on slots (around 12K€), Casino Solera sent me a Partagas D1 box and a Remy Martin cognac bottle.
That was before I start working for themhttps://www.casinomeister.com/forums/threads/there-is-something-i-thought-you-should-know.20039/.

Congrats on your win in 2006 and it sounds as if you are employed by a classy online casino......any thoughts why some casinos like Intertops mail a $5 voucher for Christmas,WTF? I prefer nothing and it is not the thought that counts imo. My shredder is not that hungry and this is not about humility also imo!!

 

[babs7262]

Hey Nash

Was that the Perry March Trial, the guy that killed his wife but couldnt find the body and it took 10 yrs to go to trial. If Im correct he stole his FIL's firm and killed or tried to kill the wife's parents?

 

[NASHVEGAS]

Hey Nash

Was that the Perry March Trial, the guy that killed his wife but couldnt find the body and it took 10 yrs to go to trial. If Im correct he stole his FIL's firm and killed or tried to kill the wife's parents?

Yes and I grew up with Janet!......Perry was doing some legal work for me at the time in 1996.....I gave a voluntary 9 page police statement once Perry immediately became a suspect in 1996.

 

[babs7262]

OMG

That is horrible. I sure hope you werent the witness that saw the oriental rug in the house. Im so sorry you had to go through that. It must of been a long drawn out stressful thing to go through

 

[vinylweatherman]

nobody going to help or answer?

I will break it down into my terms to help clarify which does answer your main questions. To me there are high rollers and there are VIP players or rather loyal players. A high roller to me is someone who bets really big but it doesn't always guarantee they will be a VIP but usually they are just from the amount wagered alone. I think most people have a perception that the casino wants to go after "whales" but I can tell you that isn't always the case and things are more complex than that. To me a VIP is someone who wagers a lot regardless of the size of their deposit and regardless if they win or lose*. Yes I put a star there because Rival isn't very friendly towards bonus hunters and if we see activity like that we do prevent them from getting bonuses. But I do have players who have won money at the casino who still get bonuses and are put on the VIP list.

Now back to the question at hand, the casino gives you a chance to win and just because someone got lucky at the casino and is a winning player or even won big doesn't mean we can't reward them for their loyalty as a player.

As for my criteria, I would like to not list my own criteria for a few reasons but one of those reasons is that I just can't treat all players the same. The example being a player who has won $1000 versus one who lost $1000. If they do the same wagering then why should I exclude the winning player because of it? So I do have an automatic system in place but it isn't perfect so I do take the time to look at players on a daily basis and sometimes I give them a bonus of some sort or upgrade them to VIP. I also understand not all casinos will have or share the same policies.

John
ps I'll be gone for half the day but will check up on this later tonight.

Another reason would be that "bonus players" would do the maths, create a system to manipulate the system to reach VIP level, and then give the VIP bonuses a bl**dy good hiding

Casinos that DO list criteria, generally use the number of comp points earned over a period, usually a month, and then set rules for both advancing, and maintaining, the various levels. It is harder to manipulate such systems as they are based purely on playthrough, and not other activities where the system can be fooled by certain combinations of deposits, play, and withdrawal.
Another criteria used online is length of time with a casino. Most will only begin to look at players who have been with them a while, usually 3 months onwards. This enables them to have enough data to minimise the risk that it is a clever player attempting to fool their way to perceived VIP bonuses, or a player who has a very sporadic playing pattern, which might indicate they play at MANY places.

Casino Action (Deceased), used to have a VIP system that had no published criteria, however it was fully automated, and I was quickly able to derive a rough formula for hitting Platinum in months 3 to 4. This was highly relevant, as the redemtion rate for comps was 4x at Platinum, and rapid progress while NOT redeeming points meant they increased in value x4.
The NEW system also had a manipulator, but as they had invited me to vegas, I told Vinoka how it was done, and demonstrated it They fixed it *


* To be more precise, they fixed it such that it only worked on Fridays

 

[NASHVEGAS]

Hey Nash

Was that the Perry March Trial, the guy that killed his wife but couldnt find the body and it took 10 yrs to go to trial. If Im correct he stole his FIL's firm and killed or tried to kill the wife's parents?

Yes and I testified in the theft trial where he stole from FIL's firm, did not have to testify in the murder trial but I was a potential witness....Once Perry was brought back to Tennessee from Mexico in 2005, he conspired to kill the Levines (in-laws) while in jail awaiting trial...without that move which most of the conspiracy was recorded and video taped, he prolly is a free man!

 

[NASHVEGAS]

OMG

That is horrible. I sure hope you werent the witness that saw the oriental rug in the house. Im so sorry you had to go through that. It must of been a long drawn out stressful thing to go through

No not me. It was the mother of one the March's childrens friends. That was circumstantial evidence as the oriental rug was never located!

 

[The Dude]

Hi all,

Please keep the thread on track - I'll contact a few operators to get more input since a number of them probably haven't seen this. Good question Babs!

 

[NASHVEGAS]

Hi all,

Please keep the thread on track - I'll contact a few operators to get more input since a number of them probably haven't seen this. Good question Babs!

I realize the question by the OP in regards to March case was not directly relevant to the thread and I made the derail worse by taking 3 posts to answer/acknowledge the OP's question(s) but I felt it might be ok since it was the OP's question(s).....I agree it derails and Babs and I should have prolly taken the March case to The Attic and if any further discussion on the case it will be in The Attic.....now back to the scheduled program!!!

 

[shaunm]

totesport:

At totesport casino we have a number of different VIP levels so that we can accommodate as many VIP players as possible. When looking at our customer database to find potential VIPs we look at a number of factors including some of the following:

Average stake (and on what type of game)
Average deposit
Total Bets

We also allow requests from active players for VIP status, for which we will review that players account to see if they would benefit from VIP status.

For more information about the totesport casino VIP Club visit our loyalty page

You do not have permission to view link Log in or register now.

Shaun

 

[RedArmy]

I have to agree with Shaun.

Casinos identify players depending on their stats (game history etc).

VIP programs are player retention mechanisms. Casinos identify VIP very quickly, just as Offline establishments do as well.

Shaun did not mention House Win

RedArmy

 

[ruairi08]

Ladbrokescasino.com VIP Club

Hi All,

As marketing manager for Ladbrokes Casino, I'll take a stab at answering babs7262 query: many online casinos do not advertise the requirements for entry into their VIP/High-roller/Loyalty Schemes; however at Ladbrokes Casino due to customer queries we have decided to be much more transparent, and fully advertise the criteria on our website for entry into our VIP Club. Visit

You do not have permission to view link Log in or register now.

for further information. We are open about the amount of chips you must purchase and turnover to gain access to the VIP Club; of course we do not detail the full extent of our bonuses and rewards as this would be based on a players individual play, deposits and turnover.

Should you have any specific queries about our VIP Club please email [email protected] . Hope this and the info on our site goes some way to answering your query.

All the best

 

[NASHVEGAS]

What is up with the reps where US players can play at as there are no responses???? It appears CM sent a bulk PM to many reps early morn. (US TIME) and they were directed to this thread (I realize John from TIV responded prior)....I have always thought that our mate friends overseas valued the VIP status and perks online more than US players (as VWM,KK,Cheeky,Slotster and oh yeah Simmo,lol, et al constantly mention the online perks and VIP status in threads and most of which involve onlines US players can not play at...prolly two fold as VWM posted our mates are/were not very familiar with how the US B&M "VIP" aka comp system operates and the other reason I might suspect is why reward US players online since maybe competition and retention makes it unnecessary on account of US players having a very limited number of quality onlines to play.....is the US reps lack of response to date intentional or coincidence??, I am not sure!)

 

[The Dude]

What is up with the reps where US players can play at as there are no responses???? It appears CM sent a bulk PM to many reps early morn. (US TIME) and they were directed to this thread (I realize John from TIV responded prior)....I have always thought that our mate friends overseas valued the VIP status and perks online more than US players (as VWM,KK,Cheeky,Slotster and oh yeah Simmo,lol, et al constantly mention the online perks and VIP status in threads and most of which involve onlines US players can not play at...prolly two fold as VWM posted our mates are/were not very familiar with how the US B&M "VIP" aka comp system operates and the other reason I might suspect is why reward US players online since maybe competition and retention makes it unnecessary on account of US players having a very limited number of quality onlines to play.....is the US reps lack of response to date intentional or coincidence??, I am not sure!)

Most casino reps do not monitor the forum on Sundays - and this is when Babs OP was made. And most of the casino reps are either checking PMs or the complaint sections. Normally most are not aware of threads like this unless I bring it to their attention. They are busy people.

I contacted the casino reps during normal working hours on a Monday morning Central European time. A majority of whom do not take US bets - but this forum is mostly non-US so it doesn't make too much difference. I might be having a "dense" moment since I'm not sure what you're getting at

 

[NASHVEGAS]

I might be having a "dense" moment since I'm not sure what you're getting at

Prolly just jet lag from your jet setting

 

[suzecat]

What is up with the reps where US players can play at as there are no responses???? It appears CM sent a bulk PM to many reps early morn. (US TIME) and they were directed to this thread (I realize John from TIV responded prior)....I have always thought that our mate friends overseas valued the VIP status and perks online more than US players (as VWM,KK,Cheeky,Slotster and oh yeah Simmo,lol, et al constantly mention the online perks and VIP status in threads and most of which involve onlines US players can not play at...prolly two fold as VWM posted our mates are/were not very familiar with how the US B&M "VIP" aka comp system operates and the other reason I might suspect is why reward US players online since maybe competition and retention makes it unnecessary on account of US players having a very limited number of quality onlines to play.....is the US reps lack of response to date intentional or coincidence??, I am not sure!)

Nash.......IMHO for the same reason you would not wear a red cape in front of a charging bull.

 

[3Dice]

3Dice's loyalty system is on the verge of getting an update, switching to a very transparent and visible solution that will give all of our players a clear view on where they find themselves and why. The focus of this new system will however remain the same as it is today and that is to provide in a reward system that is fair to all our loyal players, independant of whether or not they are high-rollers.

The VIP status at 3Dice is an easy to reach status and is aimed at providing in fun perks like many more free tourney's for all our depositing players. It works back in time for a one month period and even the lowest rolling players can easily reach the status of VIP. The focus here is on entertainment, and making sure that all the players that are looking for fun and excitement can find exactly that at any time they want.

And although soon to be extended, our loyalty program currently has three categories (member, silver, gold), none of which are linked to absolute numbers. With the changes that are coming soon all of it will be transparent so for now let me just enumerate some of the parameters used to determine the player status.

One of the most important parameters is the accumulated total stake (which is weighted per game at 3Dice to make sure slot players are not being disadvantaged.). The total stake per week and month, plus the first degree derivatives of that are one of the primary measuring points. Other important parameters are the regularity of play (measured in average time between sessions), accumulated costs/month and the first degree derivative of that, length of membership, total playtime/month + derivative (how much time is spent at the casino and whether or not this increases or decreases).

It is not an easy task to setup a system that is both fair and transparent as publishing the numbers makes it difficult to update the system when time proves that updates are needed to keep the balance. We hope that our new system is up to the job, and it's one update I'm looking forward to

As far as geographics go, they have nothing to do with the loyalty program. The vast majority of our silver and gold members are US players, and US players are receiving their status based on exact the same parameters as non-US players. (If my memory serves me right, you were gold status at 3Dice NashVegas)

Kindest Regards,

Enzo

 

[markjacob]

Nash if your gold, then I'm ................

Thanks for the info Enzo.

 

[NASHVEGAS]

Nash if your gold, then I'm ................

Thanks for the info Enzo.

No complaints at all about 3D's comps....Enzo, your memory is pretty good like someone else I know and I think yours comp categories go as follows with Gold the best comps unless you have changed them since I last visited:
Member
Silver
Gold

So Mark,spill the beans!....BTW Enzo, glad you and John posted for US accepted players!

 

[babs7262]

Bryan is absolutely Right

I did post this on a Sunday, which was pretty stupid considering this wont be the first place they come on Monday! Im sure they have more important things to do. Im sure some more will come on but noone is really answering my original question and there must be a reason for it.

This really has nothing to do with comps or bonuses. My question was what you thought a "high roller" was in your eyes.

Ill give it a for instance since the cat is out of the bag. I hope your not upset that Im doing this as an example Laurie, but everyone knows now anyway lol.

OK....The reason why I asked is because the other night I got an email from Laurie upset because she lost $8K in a couple of days. Dont get me wrong, PLEASE.....to me $8K is 2 really good used Jeep Cherokees or a down payment towards a condo so dont think Im snobby when I say this BUT....while I think 8k is nothing to sneeze at.....I have also seen people lose (with my own eyes at B&M's) over 30K in an hours time. I can also tell by looking at screenshots that (to me) Juliak seems to be a high roller as well as Nash (from his B&M trip). Like I said, Im not talking whales who spend a milliion because to tell you the truth I cant see someone gaming that much online when they can get flown anywhere they want

I want to know what you guys consider a "high roller" like.....what is the dollar amount in one session consistantly for 3 months to make you say to yourself "this person is a high roller" OR how long does a person have to make smaller deposits EVERYDAY for you to consider them a high roller on a smaller scale. I dont "feel" high rollers who spend tons on one session would do that everyday to be honest.

Is this too confusing? Im sorry if it is. This has nothing to do with bonuses or comps. I mentioned comps because B&M's give bigger comps (suites as opposed to rooms) to high rollers and if your online, you cant go by that

 

[Lasseters]

VIP Rewards at Lasseters

Hi All,

I'm pleased to post a few details of Lasseters' VIP Program. As has been noted, casinos would normally be reluctant to reveal the details of their programs, but I'm all for transparency in this area. Please be aware that these are guidelines only and are not set in stone. We review each player on a case by case basis when considering them for elevation to a new VIP status.

I should firstly explain that we don't have one simple VIP status. Our loyal players are categorised into a number of levels, much like a frequent flyer program. These levels are as follows.

The first Reward level at Lasseters is Bronze, which is easily achieved by providing identification documents and making a cheque withdrawal from your account. This proves to us that you are a known customer and that the risk of fraud is low. We are then happy to reward you with additional bonuses, weekly cashback on wagers and other benefits not available to new or unknown players.

The second Reward Level at Lasseters is Silver. To be awarded Silver status, you would need to demonstrate loyalty by playing at Lasseters for 3 consecutive months and meeting a high level of wagering turnover throughout this period. Our benchmark for Silver status is $30,000 in turnover per month. Whether you're a blackjack player or a slots player doesn't really matter to us. We appreciate your patronage, regardless of what game you prefer. Upon reaching Silver status, you receive even greater rewards, including higher weekly cashback on wagers, exclusive deposit bonuses and gifts.

The third Reward Level at Lasseters is Gold. Normally, players will be elevated to Gold status after again demonstrating continuous loyalty at the Silver level and consistently reaching a higher level of wagering turnover. The benchmark for Gold status is $60,000 in turnover per month. Upon reaching Gold status, you receive even greater rewards, including higher weekly cashback on wagers, exclusive deposit bonuses and gifts.

The highest Reward Level at Lasseters is Platinum. This status is reserved for players who have demonstrated over an extended period (usually 12 months or more), continuous loyalty and a high level of wagering turnover. The majority of our existing Platinum members have been playing regularly at Lasseters for over 5 years. Platinum players turnover in excess of $100,000 per month and are rewarded with all the benefits of Gold status, plus the personal attention of our management team, cash rebates and numerous gifts.

In closing, whilst we genuinely appreciate players who generate significant wagering turnover, we also believe strongly in rewarding loyalty. There are instances where we will reward players with a higher status, based purely on their loyalty, rather than their wagering.

I welcome any comments on Lasseters' Reward Program.
Please be assured that we do value the feedback of players. If the feedback suggests a change, we're very much open to it.

Warm Regards,

Andrew H
Advertising Manager

 

[NASHVEGAS]

Can not play at your casino and will not pretend I know anything about it but your response is very impressive and informative! Thanks as I find the responses interesting and educational!

 

[jas2587]

Hi All,

I'm pleased to post a few details of Lasseters' VIP Program. As has been noted, casinos would normally be reluctant to reveal the details of their programs, but I'm all for transparency in this area. Please be aware that these are guidelines only and are not set in stone. We review each player on a case by case basis when considering them for elevation to a new VIP status.

I should firstly explain that we don't have one simple VIP status. Our loyal players are categorised into a number of levels, much like a frequent flyer program. These levels are as follows.

The first Reward level at Lasseters is Bronze, which is easily achieved by providing identification documents and making a cheque withdrawal from your account. This proves to us that you are a known customer and that the risk of fraud is low. We are then happy to reward you with additional bonuses, weekly cashback on wagers and other benefits not available to new or unknown players.

The second Reward Level at Lasseters is Silver. To be awarded Silver status, you would need to demonstrate loyalty by playing at Lasseters for 3 consecutive months and meeting a high level of wagering turnover throughout this period. Our benchmark for Silver status is $30,000 in turnover per month. Whether you're a blackjack player or a slots player doesn't really matter to us. We appreciate your patronage, regardless of what game you prefer. Upon reaching Silver status, you receive even greater rewards, including higher weekly cashback on wagers, exclusive deposit bonuses and gifts.

The third Reward Level at Lasseters is Gold. Normally, players will be elevated to Gold status after again demonstrating continuous loyalty at the Silver level and consistently reaching a higher level of wagering turnover. The benchmark for Gold status is $60,000 in turnover per month. Upon reaching Gold status, you receive even greater rewards, including higher weekly cashback on wagers, exclusive deposit bonuses and gifts.

The highest Reward Level at Lasseters is Platinum. This status is reserved for players who have demonstrated over an extended period (usually 12 months or more), continuous loyalty and a high level of wagering turnover. The majority of our existing Platinum members have been playing regularly at Lasseters for over 5 years. Platinum players turnover in excess of $100,000 per month and are rewarded with all the benefits of Gold status, plus the personal attention of our management team, cash rebates and numerous gifts.

In closing, whilst we genuinely appreciate players who generate significant wagering turnover, we also believe strongly in rewarding loyalty. There are instances where we will reward players with a higher status, based purely on their loyalty, rather than their wagering.

I welcome any comments on Lasseters' Reward Program.
Please be assured that we do value the feedback of players. If the feedback suggests a change, we're very much open to it.

Warm Regards,

Andrew H
Advertising Manager

Sure miss playing ar Lass tho


Cindy

 

[babs7262]

Ahhhh

There we go, thats what I was looking for . Thank you Lasseters! That was very nice of you to give numbers!

 

[ryan_hartley]

I agree with most of postings so far; high rollers and VIP Customer definitions differ greatly. It is often this that differentiates online casinos' programs so all the Casinos will understandably keep their exact criteria a closely guarded secret. Intercasino was established in 1996 and I believe we have one of the most established programs out there right now, but we do not advertise any criteria as such. We look at customers individual play and offer incentives, gifts and bonus in accordance with their play. We go the extra mile for each of our customers to ensure that they receive the VIP service they deserve.


Thanks,

Ryan Hartley

 

[Slotster!]

We go the extra mile for each of our customers to ensure that they receive the VIP service they deserve.


Thanks,

Ryan Hartley

See, this is one thing I really don't think applies to Intercasino.

Don't get me wrong, Inter are one of the best (and one of my favourite!) casinos online... The games are great, they're reputable and the payment processing is absolutely superb... I've never had an issue there.

I don't ever feel there's a 'personal' touch though or 'going the extra mile'.

Intercasino is, IMHO, a big well oiled machine that does its job extremely well; going the extra mile is something else entirely.

 

[RobWin]

See, this is one thing I really don't think applies to Intercasino.

Don't get me wrong, Inter are one of the best (and one of my favourite!) casinos online... The games are great, they're reputable and the payment processing is absolutely superb... I've never had an issue there.

I don't ever feel there's a 'personal' touch though or 'going the extra mile'.

Intercasino is, IMHO, a big well oiled machine that does its job extremely well; going the extra mile is something else entirely.

I agree with you on that point Slotster, when I used to play there regular, before UIGEA, I also noticed the exact same thing...

 

[BBKPoker]

I always find it startling that online casinos are, in general, so secretive about their VIP programs and what levels are required to qualify.

I played online long before I ever played in Vegas and was VIP'd on some sites, but I never knew what specifically I was doing in my gambling that qualified me.

It was astonishing to me in my second or third Vegas trip where I was actually clued in enough to talk to hosts/pit bosses and ask about the possibility of comped rooms/meals/shows, that the host just flat out told me what was required for rooms, meals, etc etc etc.

I've had hosts at many casinos in Vegas tell me precisely the amount of coin play they expect at slots or video poker to get a room comp (in case you were wondering, for any casino short of Wynn/Bellagio/TheHotel super-premium type hotels, they are generally looking for $5,000-$7,000 coin per day on either slots or video poker, which, if you can find full pay Jacks or Better in the higher limit video poker sections with a HA of ~.5% is as little as negative EV of $25-$40/day), you can find that pretty easily at places like The Mirage, Stratosphere, Excalibur, Monte Carlo, even the MGM, etc etc and I've had pit bosses say very precise things to me like:

"We're looking for 4-5 hours of play per day with an average bet size of $50 or larger for a free suite, maybe a bit more if you only play blackjack and play optimally".

or

"Well, you are playing mainly craps which don't count heavily toward comps, to get a room here, we'd like to see you betting at least 25 on pass line with full 3/4/5 odds behind a minimum of 4 hours a day taking a few prop bets here and there, although I'd probably let you have a room and get away with not prop betting if you don't like props in particular and are pleasant to other players and tip the dealers when you do well or at least try your luck on some of our other games too".

or

The time my host phone-called me to let me know that he saw I was checking out the next day, and that I was about a couple of hours of play away from hitting the beancounters next VIP level which would be a better suite for the next time, limo service if I wanted it to/from the airport, gift certificates, possibly consideration toward a free flight, etc. and that it was definitely worth a little gamble to get there (It certainly was, I played about -$50 EV worth of games and got a very nice suite and limo service the next time I called the VIP line for a reservation as well as some generous extras).

There's three places I play primarily in Vegas, I used to play at a fourth as well, but 3/4 of them were really proactive about comps (and I'm not a whale I average bets between $50-$100 usually, play blackjack optimally, never touch slots, and do other things aside from gamble in Vegas) and keeping me informed about the things they could do for me, really treating me like a valued customer. The fourth didn't, and I had a couple negative customer service experiences so that was an easy cut.

I'm a pretty relaxed customer and not too focused on freebies (although I'm not going to turn em down) so it is always a pleasant surprise to me to see how transparent and friendly a lot of places are about their comp expectations compared to the online mysteries I am used to.

Then again, B&M casinos don't give me 200% bonuses. They do, however, give me some very generous gift certificates from time to time to the stores/shows/whatever they are featuring, free rooms, food, etc, so I guess it balances out somewhat anyway.

 

[thisisvegas]

As of about a week ago I took on the task to manage the VIP program at thisisvegas where it was someone else's job before. I have upgraded a lot of accounts recently and it was all done manually on my part. I enjoy this part of my job and I am starting to believe this needs more personal attention rather than a bunch of filters to say If players loses X amount, wagers X amount or deposits X amount. We have had these systems in place for a while but I noticed too many players were not given the attention they deserve and I nearly lost a few players as a result of it.

At the moment I can do basic searches to find these players but I am watching the activity on a daily basis and I am now using personal judgement on upgrading these accounts. I have players many players who have won money at the casino that deserve to be treated well and I have added to the VIP program. At this moment I am not sure if I will post or list any requirements for a program. My reasoning is that I can't compare players who have won money versus lost money, I can't judge them based on how often or how much they deposit and perhaps wagering might be one of the best indicators but that on it's own isn't good enough. I can set these benchmarks but when I do I find there are players out there who might not be at these requirements now, but perhaps in the future they would be so I would make a judgement call on this.

Also for my program we are already very generous with bonuses to begin with so I don't have as much "bait" so to speak when trying to entice players. I think most of my new players feel like a VIP when they first start playing. Being a new software company in the industry we needed to win players over by giving out good bonuses often and free chips as well.

In the meantime I will listen to suggestions from everybody. At this moment I am very happy doing this manually and for my program I personally always want that personal touch to be there even as the casino grows, especially with this new lobby

John

 

[Slotster!]

Great post/comparison BBKPoker... Interesting that the B&M's are so straightforward about it!

and do other things aside from gamble in Vegas)

Oh really....

I hope they give you some 'comps' too...