1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Question about documents? Jungle slots

Discussion in 'Payment Processing Issues' started by Shon Mumphrey, Feb 25, 2012.

    Feb 25, 2012
  1. Shon Mumphrey

    Shon Mumphrey Dormant account

    Occupation:
    manager
    Location:
    Fort Worth, Texas, United States
    Hi my name is shon mumphrey,

    I stated playing online casino games about a week ago it has been fun and i have won nothing lol. i can never get through the play through amount to be able to withdraw anything but yet i have had a great time.

    last night i finally convince my wife to try and she sets up an account on her computer. enters in a code plays through the 2,200 she has to play through and then hits 5,500 i'm like seriously on your first night. well she is very excited. She contacts the live help to check her account and make sure she really won and its confirmed that the win is real, she is even more excited. the live rep lady tells her to submit info before she can make a withdrawal the only problem is it says she needs a copy of a utility bill or 2 all the utilities are in my name i'm her husband. she has everything else from bank statements, voided checks, pay stubs, drivers license, just no utility bills. She told the rep this but was referred to the finance department by e-mail and she sent an email to them explaining but she has not gotten a response back yet. what should we do. please help all. we are new at this.
     
  2. Feb 25, 2012
  3. BustedFlush

    BustedFlush Account suspended until further notice

    Occupation:
    Driver
    Location:
    Midlands
    This is always worrying when you are making a first w/d and it is easy to see this as the first obstruction to getting your winnings, which no doubt during this obstruction are 'reversible pending withdrawal' ......
    In most cases though it isn't and a necessary check before paying (especially sustantial amounts) out. A bank statement is just as good as a utility bill especially if you have explained them the situation, for the purpose of address verification. I have utility bills paperless so can't scan them , merely print a screenshot off so have used bank statements in lieu as they serve the same purpose, especially if showing the transaction you made to the casino. It is also harder to get a bank account usually than a simple utility as they need ID. It the casino is OK you shouldn't have a problem. In fact your case is so common, along with people getting paperless online statements that by now the casinos should all have provisos in their docs processes....
     
  4. Feb 25, 2012
  5. Realitybitez

    Realitybitez Experienced Member

    Occupation:
    Cati Interviewer
    Location:
    New Zealand
    Even more worrying is that most casinos only allow one account per household. With yourself and your wife both having an account, this may cause problems.

    I've been caught out like that before (years ago) with myself having an account on one casino and my sis-in- law creating herself an account (as well) on my pc. We didnt know you couldnt have more than one account per household. Never actually made a withdrawel but would probably have run into difficulties if we had tried:cool:
     
  6. Feb 25, 2012
  7. BustedFlush

    BustedFlush Account suspended until further notice

    Occupation:
    Driver
    Location:
    Midlands
  8. Feb 25, 2012
  9. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    That was my first thought.

    @Shon: Did you and your wife both sign up at the SAME casino?
    If so, you are probably in deep sh*t :(

    Also, can you clarify; are you talking about Slots Jungle casino, or some other casino called Jungle Slots?

    KK
     
  10. Feb 26, 2012
  11. Realitybitez

    Realitybitez Experienced Member

    Occupation:
    Cati Interviewer
    Location:
    New Zealand
    Strange :eek2:: Just a little weird that 2 similar threads are made by 2 newbies on the same day:what: hmmm Makes ya wonder:cool:
     
  12. Mar 2, 2012
  13. Shon Mumphrey

    Shon Mumphrey Dormant account

    Occupation:
    manager
    Location:
    Fort Worth, Texas, United States
    ok they said that was enough info for her in what she sent

    Now we wait for the verdict i guess. She just put in a request for a withdrawal. We sent the fax back info but never got a response. so she did a live chat with them and they said she is now able to make a wire transfer request. It will take up to 4 days. What are we exactly waiting for. Is this the part where they could deny her for the withdrawal? and it is called slots jungle. We have our fingers crossed they have been so nice in customer service at this point saying congrats on her win and everything.
     
  14. Mar 2, 2012
  15. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    They can still deny the winning if she has broken any rule.
    You never answered the questions if you also had an account at the same casino?
    If you have you're in big trouble, but if not, I see no reasons for them to deny it.
     
  16. Mar 8, 2012
  17. Shon Mumphrey

    Shon Mumphrey Dormant account

    Occupation:
    manager
    Location:
    Fort Worth, Texas, United States
    Wire transfer approved!! but rest of winnings gone

    Ok wire transfer of 300 approved!


    3/8/2012 8:45:19 AM Manager Withdrawal Approved! ($2,700.02)
    3/8/2012 8:45:19 AM Manager Withdrawal Requested ($2,700.02)
    3/8/2012 8:44:54 AM Wire Transfer Withdrawal Declined $2,700.00
    3/8/2012 8:44:54 AM Wire Transfer Withdrawal Approved! ($300.00)
    3/2/2012 6:35:39 PM Redeem Comp Points Deposit Approved! $23.26
    3/2/2012 6:35:39 PM Redeem Comp Points Deposit Requested $23.26
    3/2/2012 10:32:50 AM Wire Transfer Withdrawal Requested ($3,000.00


    can anyone explain this my wife and i don't understand? why did they take the rest of her winnings. she was instructed to e-mail the financial department because the operator from live chat said they could not see what happened and they don't know why. we are waiting to see what you guys have to say about it before she sends them an e-mail. she does not want them mad at her.
     
  18. Mar 8, 2012
  19. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    Was it a no deposit bonuscode that she used? You didn't say if she made a deposit or not in your first post.
    If it was then there is probably a max cashout rule attached to it.
    If the code for example was for $30 then with 10x max cashout, she can only get $300
     
  20. Mar 8, 2012
  21. PNEFOREVER2

    PNEFOREVER2 Senior Member MM

    Occupation:
    Parcel Sorter.
    Location:
    Preston,lancs
    I believe the max weekly withdrawal is $3000 at Slot Jungle Shon-apparantly it states this in the cashier.

    They probably wouldn't have paid out if the answer to the following question is yes,though you may have got lucky-but I'm going to go ahead and ask again anyway seeing as you have completely ignored the 2/3 people that have previously asked you-did you both sign up at the same casino?
     
  22. Mar 8, 2012
  23. Shon Mumphrey

    Shon Mumphrey Dormant account

    Occupation:
    manager
    Location:
    Fort Worth, Texas, United States
    yes there was a code

    yes there was a code she used it was for 55.00
    and she also made a deposit of 21.00
     
  24. Mar 8, 2012
  25. Shon Mumphrey

    Shon Mumphrey Dormant account

    Occupation:
    manager
    Location:
    Fort Worth, Texas, United States
    i don't think i did is the answer

    not sure i don't see it in my computer but on the other hand i could have i played slots along time ago then started back up. messed up myself with all the rules and regulations. i have signed up at many now i have limited myself to only a few but weeks ago i was like this is so much fun. of course not know about rules and regulations
     
  26. Mar 8, 2012
  27. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    Was the 55.00 a bonuscode? She made a deposit of 21.00 and recieved the 55.00 as a bonus, or was the 55.00 a no deposit bonus, and she made the deposit just to verify her account?
     
  28. Mar 8, 2012
  29. PNEFOREVER2

    PNEFOREVER2 Senior Member MM

    Occupation:
    Parcel Sorter.
    Location:
    Preston,lancs
    Your op and this post sound a little contradictory.
     
  30. Mar 8, 2012
  31. Shon Mumphrey

    Shon Mumphrey Dormant account

    Occupation:
    manager
    Location:
    Fort Worth, Texas, United States
    right no deposit code

    no deposit code is what she used. then yes she made a deposit that same night the rules said something about you must make a deposit before a withdrawal can be made. but the coupon she used did not say max withdraw it did have a play though of like 2200 if i remember correctly but i could be wrong on the amount
     
  32. Mar 8, 2012
  33. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    Then please go back and talk to them and try to read all the rules on their website. It can be hidden in the normal T&C's. I don't believe they have a single no deposit that not have a max cashout attached to it.
     
  34. Mar 8, 2012
  35. Shon Mumphrey

    Shon Mumphrey Dormant account

    Occupation:
    manager
    Location:
    Fort Worth, Texas, United States
    sorry


    Im sorry you feel that way this is my first forum ever and i am doing the best that i can trying to explain. pneforever. If you want me to be technical yes i played 1 online casino at least 2 years ago. only one then a few weeks ago i was surfing the net and found out about many online casinos i did not even think that there were so many out there. then i found out about bonus codes through another web site not knowing about rules and regulations. I just was playing not winning and not understanding that you should read before you play. I had no idea about them until my wife signed up on to the first one and wins. that's when we get worried because of the documentation they want. and the stipulations on everything. then i do research and see online casinos are good and bad. I learned that from this site that i stumbled upon. you might be a pro at all this but i am a newbie i wish i would have seen this site first then played at the casinos. then i would still be asking questions but at least they would be less contradictory
     
  36. Mar 8, 2012
  37. PNEFOREVER2

    PNEFOREVER2 Senior Member MM

    Occupation:
    Parcel Sorter.
    Location:
    Preston,lancs
    I'm no pro-just sounded a little strange thats all.

    There might have been a max cashout on the coupon code,if not then its probably down to the $3000 weekly cashout rule they have there-especially seeing as the numbers you posted total $3k (give or take 2 cents).

    If the latter the hardest part will be ignoring the leftover 2.5k for the next 7 days as to not play it all back.
     
  38. Mar 8, 2012
  39. Shon Mumphrey

    Shon Mumphrey Dormant account

    Occupation:
    manager
    Location:
    Fort Worth, Texas, United States
    found rules on website

    Any free money given without requiring a deposit, e.g. a Non-Deposit Coupon, loyalty bonus, comps, VIP bonus, vanity card, manager deposit, competition/tournament prizes, compensation bonus, inconvenience bonus, birthday bonus etc. (unless otherwise stated) will have a maximum cash out of 5x the bonus given e.g. $50 given; max cash out = $250 (Random Jackpots are also included).The cashout restriction remains in effect until the player withdraws the winnings or the account balance is zero.

    is this why they took the rest of the money?
     

Share This Page