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Purple Lounge - Can you hear me?

Discussion in 'Online Casinos' started by purpletin, Apr 29, 2010.

    Apr 29, 2010
  1. purpletin

    purpletin Experienced Member

    Occupation:
    Ghost
    Location:
    Southampton
    My recent experience with Purple Lounge has been less than impressive.

    I have been playing there for around 18 months and do their Sunday match bonuses and also their happy hour bonus during the week.

    I was lucky enough to win, make the WR and then make a withdrawal. Now guess what, my account has been locked!! :mad:

    I have emailed them 3 times over the last 7 days asking why I can't log in but so far have been ignored at every turn. i would pm the rep here on the site but can see from her profile she has not visited since February.

    This is a casino on the accredited list so I cannot understand my treatment from them. I am meticulous in my casino records and can see that even with my recent withdrawal of £1400 I am still almost a grand "down" over the past 18 months.

    If they have banned me for winning, for playing with bonuses too often or simply because my name is too similar to theirs I do not care. I just would like someone from Purple Lounge to SPEAK TO ME!!

    Rant over.
     
  2. Apr 30, 2010
  3. Rusty

    Rusty Banned User - repetitive flaming

    Occupation:
    IT
    Location:
    Manchester UK
    Hi.
    This probably a bonus abuse or suspected fraud issue from their side as these are usually the issues where Casinos do not take the trouble to say screw you before closing a players account.
    I would say no more and just PAB if you can not get a response from them and believe you are in the right.
     
  4. Apr 30, 2010
  5. De Beuker

    De Beuker Senior Member

    Occupation:
    Production
    Location:
    Netherlands
    This happened before, see the thread below.

    http://www.casinomeister.com/forums...e-had-account-locked-reason.html?nojs=1#links

    But if you're really 1K down there, I wonder why my account is still open..:confused:
    I'll never understand that policy of closing/bonusbanning players because they were lucky enough to win some.

    I would PM the rep. here anyway, they are accredited, so you should get a reply.
    They get email notifications if they receive a PM, so it shouldn't take long.
     
    1 person likes this.
  6. Apr 30, 2010
  7. Jody Nustedt

    Jody Nustedt Dormant account

    Occupation:
    Operations Manager
    Location:
    London
    Hi Purpletin,

    My apologies for you not getting a response from CS, although at this time I do not know the reason for that.

    Your account with us has been closed for the simple reason that we no longer wish to have your business. I wish you good luck with your play elsewhere.

    Regards,
    Jody
     
  8. Apr 30, 2010
  9. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    That was a real impressive reply - NOT.

    You are free not to have anyone's business but please be a little more considerate. I hope you would at least be a bit nicer in a pm to the OP informing him/her of the reasons.
     
    6 people like this.
  10. Apr 30, 2010
  11. gambblex

    gambblex Expanding Wild

    Occupation:
    M.D.
    Location:
    UA
    I was a little up at PL casino but this February my casino account was locked.

    They emailed me back pretty fast though:"Unfortunately the casino management have decided that they no longer wish to have your custom at Purple Lounge, and so your account has been locked."

    Strange decision,to say the least. I had some wins but they were from slots.At tables I lost in absolutely insane way.No reason to be labelled as an advantage player.Bonuses,of course.But I'd withdraw more without using HH bonuses, lol.

    Anyway,I'd rate my experience at PL as 12 of 10.

    As for not receiving a reply-it seems to be a general tendency. Casinos like to talk about courtesy an even make"courtesy calls":D but often prefer just ignore players emails.Many casinos already implemented this approach and this is maybe one of many signs online casinos send us for a pretty long time already,lol."Move on,buddy.Use your money wisely.Somewhere else."

    And if things like this can happen even at such casino as PL-what to expect from others? Sigh.
     
    2 people like this.
  12. Apr 30, 2010
  13. breakstone

    breakstone Experienced Member PABnonaccred PABnoaccred

    Occupation:
    Sales
    Location:
    Australia
    Is this place for real. Fancy telling you they no longer wish to have your custom. What a loser of a casino. I have never played there and now I never will. I cant believe places like this still exist and are on the accreddited list. I dont think so, They need to get a life. They dont tell you they dont want your money. You tell them you dont want to deposit there. Unbelievable
     
  14. Apr 30, 2010
  15. RUSTYROO

    RUSTYROO Senior Member

    Occupation:
    Prime minister of Laura Land :P
    Location:
    Australia
    Ditto on that.
    Wow, what a disgusting way to treat a loyal player at your casino.:eek:
    You really bluntly get right to the point Jody, i hope you gave purpletin more detail into why his 'business' isn't good enough for you.
    I for one am sure glad i never played at your casino.
    Maybe it's just you like the sharks and the smaller fish can bugger off if they start to bite you back.
     
  16. Apr 30, 2010
  17. JasonXorg

    JasonXorg Dormant account

    Occupation:
    Local government
    Location:
    Leiden, The Netherlands
    :puke:

    Well, treating players like this is the simple reason I will NOT visit your casino EVER.
    Disgraceful.
     
  18. Apr 30, 2010
  19. refre

    refre Senior lurker PABnonaccred PABnoaccred

    Occupation:
    Professional slot player
    Location:
    .
    Just playing devils advocate and saying there may be more to this than meets the eye. Now shoot me :D

    Freddy
     
  20. Apr 30, 2010
  21. Cant_Get_Right

    Cant_Get_Right Banned User

    Occupation:
    Work For Home
    Location:
    Atlanta
    This seems to be the norm from this casino. I respect the fact that you can kick out anyone for any reason. But I think casinomeister should remove this casino from the accredit list. Why should such a place be accredited here? If they are gonna kick off winners at any giving moment; and have a history of doing so. IMHO, this is a play at your own risk casino.
     
    1 person likes this.
  22. Apr 30, 2010
  23. AudiManinBoro

    AudiManinBoro Ueber Meister MM

    Occupation:
    Sales
    Location:
    UK
    Jody you are a terrible casino rep. I can only imagine what your bosses are like with the attitude you have. Bryan you should really re consider purple lounge as being accredited here imo.
     
    2 people like this.
  24. Apr 30, 2010
  25. nisosbar

    nisosbar Ueber Meister PABnonaccred

    Occupation:
    Other
    Location:
    Right here
    This is exactly how I see it. Assuming that there is nothing more going on here than what has been stated publicly, while casinos can technically refuse any customer for any reason, in order to maintain accreditation here at CM, I feel a casino should have a specific compelling reason for closing accounts, since if the games are fair, the presumption is that the casino will always win in the long run, no matter how well a player does at any one point in time, and closing an account in the wake of a big win is very unfair.
     
    1 person likes this.
  26. Apr 30, 2010
  27. Jody Nustedt

    Jody Nustedt Dormant account

    Occupation:
    Operations Manager
    Location:
    London
    Hi Everyone,

    I am sorry that some of you are getting upset about this, Purpletin asked for a response as he had not had any from our customer service team (which I am still investigating) and so I replied.

    For commercial reasons I cannot give any details as to the reason Purpletin's account at Purple Lounge was closed either here or privately, however I can state that it was not because he won.

    The simple fact is Purple Lounge do not ban people just for winning, something that other members of this board could vouch for.

    Regards,
    Jody
     
  28. Apr 30, 2010
  29. De Beuker

    De Beuker Senior Member

    Occupation:
    Production
    Location:
    Netherlands
    I'm sorry, but thats bs.
    Ofcourse every casino has the right to refuse a player, altough I still believe its a stupid thing to do.
    But if a player gets booted, I think the least a casino can do is tell him/her what the player has done wrong.

    And for 'commercial reasons'?
    That means if you tell him you might lose players?
    Kewl..:rolleyes:

    And yes, I've won at PL several times, I might even be up a little, and I've so far been impressed by the customer service and fast payouts.
    But knowing I can get my a$$ banned any minute without even knowing the reason why doesn't leave me with a comfortable feeling.

    Getting banned for no reason is not fun for any player, I can tell from experience, it feels like an insult.:mad:
     
    1 person likes this.
  30. Apr 30, 2010
  31. gerilege

    gerilege Meister Member PABnorogue PABrogue

    Occupation:
    IT
    Location:
    Hungary
    My post is not directly related to Purple Lounge. Seriously, all Malta-licensed casinos should stop this banning nonsense, as long as they wish to rely on the "free movement of goods" argument when providing service within the EU (same applies for bookies limiting you to $2 bets).
    There should not be such a thing like "Your account with us has been closed for the simple reason that we no longer wish to have your business." This does not work. If they would like to have the same freedom to provide services like national gambling companies, they should also respect the equal rights principle. I have never heard that State Lottery banned people.
    This whole banning stuff reminds me a saying in my language about the priest who drinks wine but praises water.
     
    1 person likes this.
  32. Apr 30, 2010
  33. AudiManinBoro

    AudiManinBoro Ueber Meister MM

    Occupation:
    Sales
    Location:
    UK
    Of course if this WAS the case you would really admit it too Jody right?
     
  34. Apr 30, 2010
  35. Jody Nustedt

    Jody Nustedt Dormant account

    Occupation:
    Operations Manager
    Location:
    London
    Which part are you saying is BS?

    Commercial Reasons - if Purple Lounge gave a full explanation we would probably end up with MORE players, just not the type we want.


    gerilege - I'm not sure how your argument would apply here, particularly as Purple Lounge is not restricting service to any country, but to an individual.

    AudiManinBoro - You are of course entitled to your opinion on my ability, although you seem quick to judge me on just one post?

    With regards CM accreditation, I am unsure which standard Purple Lounge being is judged to have broken, however the final judgement is of course down to Bryan.
     
  36. Apr 30, 2010
  37. Jody Nustedt

    Jody Nustedt Dormant account

    Occupation:
    Operations Manager
    Location:
    London
    I missed this as I was writing my last post, however I'm not sure how to reply, as it seems you have already pegged me as a liar and therefore won't believe anything I say anyway.
     
  38. Apr 30, 2010
  39. gerilege

    gerilege Meister Member PABnorogue PABrogue

    Occupation:
    IT
    Location:
    Hungary
    Thank you for your reply. Side-comment: I fully accept that Purple Lounge does not restrict its service to countries, but I can also confirm there are some other casinos licensed in Malta who do (surprisingly even there is one Microgaming casino)
    My argument is rather an early warning about a long-term issue. Malta-based casinos are saying that they are based in an E.U country and are licensed in an EU country, so they can provide service to any other individual in another EU country, which is true. Still, a lot of individual national goverments in EU countries are saying that they did not provide a gambling license to those Malta casinos, so they are operating illegally. Once - with hard work - you hopefully reach a point where individual goverments will admit that you are indeed offering service to their citizens legally, suddenly all consumer interest facilities which exist in different countries will have/use the chance to start a massive attack against those terms&conditions which give basis to deny service to individuals, based on on one hand the #5 main consumer right EU common principle (fair contract), on the other hand the no discrimination principle (the banning/limiting practice imho falls into the "other discrimination" cathegory). Btw. even at the moment, I would give a ~10% chance that one could actually win a trial lawsuit based on the "fair contract" consumer principle against a Malta-based casino who reserve the right in its T&C to terminate service from individuals without giving a valid reason.
     

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