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Non-Bonus Complaint Propawin.com confiscates my winnings

Discussion in 'Sportsbook Complaints' started by tommir99, Jul 3, 2015.

    Jul 3, 2015
  1. tommir99

    tommir99 Dormant account PABnononaccred

    Occupation:
    music
    Location:
    Laitila
    First of all, I could not locate the appropriate casino rep on this page: http://www.casinomeister.com/forums/showroster.php
    so I'm just gonna go ahead and post the complaint here.

    Maybe it was a stupid thing from me to trust these people again but I did anyway. On June 19th I was wondering why Propawin.com blocked my account in the first place on May
    (because they never told me why) and I thought it may be because I was at the time in Portugal. So I told them I'm in my home country (Finland) now.

    Soon after I received a reply that my propawin account is now unblocked so I can start using it again. So I made two separate 50 euro deposits, altogether 100 euros.

    I won a little bit of money, and the total balance on Thursday June 25th was 562.50 euros.

    Suddenly my account is now blocked again. I contacted them and got a reply:

    "Dear Tommi,

    Unfortunately it was not the reason it was blocked and unfortunately I did not notice that in your account description,
    your account has been closed, with no right no reopen it and possibility to play in our casino.

    You have to wait for the decision from our payments department regarding this situation.

    Your account has been closed according to paragraph 13.6 of Terms and Conditions.

    Best Regards.
    Alex Carlow
    Your Support Representative "


    Today I received an email from them:

    "Dear Tommi,

    Please be informed that we reviewed your account history and found that 5th of May 2015 you has been
    informed about your PropaWin.com account closing according to Terms & Conditions paragraph 13.6.

    Please be informed that your account will remain closed in future. You are allowed to withdraw 100 EUR.
    This is your deposits amount performed 19th of June 2015.

    PropaWin
    Payment Department"


    I'm not going to accept this because this is a clear scam attempt and they just want to keep my winnings. I know they wouldn't give me the deposit back if I had lost that money.

    How should I go about this? I would very much appreciate any help!
     
  2. Jul 3, 2015
  3. Batman

    Batman The Dark Knight MM

    Occupation:
    Nothing much
    Location:
    PokieLand
    You're either a Fraudster or have Duplicated accounts...
    Maybe in their eyes, registering the acc from Portugal with a Finnish address seemed fishy (Fraud)... Thus closing your account the first time.
    Bad service because they reopened your account...

    Can you give us more info?
    Did you send them documents and they approved the documents?
    Did you try to explain the situation (being in Portugal at the time)?
    Do you still have the conversation in which they confirmed that's OK to have your account reopened?
     
  4. Jul 3, 2015
  5. tommir99

    tommir99 Dormant account PABnononaccred

    Occupation:
    music
    Location:
    Laitila

    Not a fraudster, don't have duplicated accounts either.

    I sent them all the required documents before they first time blocked my account. All of those documents were accepted. I asked them if I can sign up from Portugal, before I opened the account and the answer was yes. The support person said he does not recommend using the Finland address if I'm staying in Portugal permanently but since it was just a vacation and I'm back in Finland, naturally I put my permanent Finland address in my profile instead of the temporary Portugal address.

    I have the email where they say that my account is now unblocked. This was a response to my question when I asked that because I'm back in Finland now I was wondering if the account block could be removed.
     
  6. Jul 3, 2015
  7. NohchiPlayer

    NohchiPlayer Experienced Member

    Occupation:
    Didnt understand.
    Location:
    Germany
    Why you play on this site? You dont have other casinos (trusted ones) to choose from?
    I dont understand people who play on unknown sites and not playing on accredited casinos...And you didnt took a bonus?
    So why you played on the site?
     
  8. Jul 3, 2015
  9. tommir99

    tommir99 Dormant account PABnononaccred

    Occupation:
    music
    Location:
    Laitila
    I did take the sign up bonus in the beginning. At the time it was 100% up to 100 euros (sportsbook bonus, not casino). But there was no problems then. Everything was smooth, and I made a successful withdrawal. Then they blocked my account and when I asked what the reason is, their answer was: "There is always reason why we close account of the player, but in current situation we do not have to explain that"
     
  10. Jul 3, 2015
  11. Batman

    Batman The Dark Knight MM

    Occupation:
    Nothing much
    Location:
    PokieLand
    Rogueish behavior...
    You won't get that money back...
    Be glad the amount isn't that big, it could have been worse, much worse!

    You may PAB, but I doubt it would have any success, they'll just mention that you had the discrepancies in your account, Fraudish behavior,
    Same would happen if you'd take this to court.
    My advice would be to PICK ONE! and stick to it...
     
  12. Jul 4, 2015
  13. tommir99

    tommir99 Dormant account PABnononaccred

    Occupation:
    music
    Location:
    Laitila
    I submitted the PAB but I just read in their FAQ section that "We reserve the right to discard any PAB that where that same issue has been posted to the boards. This relates to threads started by, or contributions to other threads by, the person who filed the PAB. This applies equally to posts made before or after the PAB was filed."

    Is there a way to remove this thread from the forum for now?
     
  14. Jul 4, 2015
  15. Captain Chaos

    Captain Chaos Senior Member webby

    Occupation:
    Train Guard
    Location:
    United Kingdom
    I think you should be ok. You have come seeking advice as to what to do. But it is important to follow the PAB instructions and let Max do his work. It may take a while, but if it's successful then it's worth the wait! Best thing to do now is to file the PAB and avoid involving yourself in further discussion regarding the issue.
     
    1 person likes this.
  16. Jul 4, 2015
  17. tommir99

    tommir99 Dormant account PABnononaccred

    Occupation:
    music
    Location:
    Laitila
    Ok, thanks.
     

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