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Problems with Miami Paradise (again).... Interesting one!

Discussion in 'Online Casino and Poker Complaints - old section' started by Niels, May 15, 2004.

    May 15, 2004
  1. Niels

    Niels Dormant account

    Location:
    Denmark
    Damn, I didnt know that they were in the same group as Golden RIviera Casino, otherwise I would probably not have played there....

    They have 3 promotions. First deposit 75 and recieve 150$ on the second one you can deposit 100 and recieve 150 and on the third one it is 100 for 100. Wager requrement is 20 X deposit + bonus for danish players
    Wagers on BlackJack, Video Poker and SicBo will not meet wagering obligation with regards to your initial download bonus.

    I purchased 75$, recieved 150$ and I lost everything pretty quickly on Cyberstud Poker. Then I wanted to play the scond bonus, but I was afraid that they had carry over wagers, so I asked them and recieved this answer:

    Dear Niels,
    We do disregard the wagering requirements of a bonus if a player looses his
    purchase. So in your case, if you were to purchase again it would only be
    the wagering requirements on your second bonus that would count.

    Thank yo for your query.

    Yours Faithfully
    Gareth

    I purchased 100 more, recieved 150$ in bonus, wagered a bit more than 5000 (20 X 100+150) and I cashed out 300$. I deposited 100$ to recieve the third bonus, but I regretted to recieve the third bonus because I felt I was gonna loose. They accepted that and I cashed out my 400$. I have just recieved this email:

    Dear (name)

    Your cash-in has been returned to your gaming account, as you have not met the wagering requirements. You need to wager $9500 in order to qualify for the cash-in.

    Wagers on BlackJack, Video Poker and SicBo will not meet wagering obligation with regards to your initial download bonus.
    All bonus and free money cannot be wagered on Roulette, Craps and Baccarat.

    We apologize for the inconvenience that this may cause, and wish you luck at our tables.
    Thank you for choosing Miami Paradise Casino.

    Kind Regards
    Accounts Department
    Miami Paradise Casino

    They didnt even take the time to write my name! Dear (name), they just send me a standard email. Why do they try to cheat me so obviously!?

    Well, this time I know that I am right, since I was smart enough to ask about the carry over wagers before I played the scond bonus offer. What kind of supporter is it who sends you an email saying Dear (name)??
     
  2. May 15, 2004
  3. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    You are a sucker for punishment. File a complaint with ecogra. If enough people file complaints, one of the following things will happen in the order of desirability:
    1. These casinos get their act together.
    2. The seal gets withdrawn from them.
    3. Ecogra gets discredited.
     
  4. May 15, 2004
  5. Niels

    Niels Dormant account

    Location:
    Denmark
    Hi Grandmaster, I am just afraid of not getting my money. 400$ is alot for me, so dont you think they will refuse to pay me if I complain about them? I always write to them in a friendly way, because I will achieve nothing from calling them bad things and stuff. Primairly I am interested in recieving my money. What is the webpage to ECogra by the way?
     
  6. May 15, 2004
  7. cipher

    cipher Banned member - being a jerk

    With regards eCogra, I've found nothing that would indicate to me that eCogra has any credibility at all. Credibility is earned not purchased.

    Ecogra is to Microgaming as Safebet was to RTG and nothing less.
     
  8. May 15, 2004
  9. dominique

    dominique Dormant account

    Occupation:
    webmistress
    Location:
    The Boonies
    This is your link, Niels:

    You must register/login in order to see the link.

    Please keep us posted. I am very interested to hear how this works out.
     
  10. May 15, 2004
  11. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    You must register/login in order to see the link.. Ecogra approved casinos, of which Miami Paradise is one, are supposed to adhere to certain principles. Ecogra also operates a mediation service for cases like yours. Casino operators are paying good money for ecogra approval, so they must think it is worth something to them and they have an incentive to take part in the mediation. Filing a complaint should not affect your chances adversely, someone had a pretty good experience with ecogra, his/her complaint was resolved within days.
     
  12. May 16, 2004
  13. eggyokio

    eggyokio Dormant account

    Location:
    U.S.A
    Neils, that 'someone' who had a very fast and positive experience with You must register/login in order to see the link. was me. I would definitley suggest that you go ahead and file a complaint with them. That is what they are there for.
     
  14. May 17, 2004
  15. Niels

    Niels Dormant account

    Location:
    Denmark
    Well, I wrote to them and gave them the link to to this thread. As well I said that I would like to solve this without further problems. I am tired of writing emails, complaints etc etc. Apparently it helped, I just dont understand why they try to cheat me every time, because it seems quite obvious to me that they try everytime. So far I have NEVER played one of their casinos without having problems. They should be on the "rogue list" shouldnt they?

    I think most customers just decide to do as they say and actually very few go here and start complaining about it, so maybe they have found out that they earn money from their dirty business on the long run.....


    Dear Niels,

    Please note that your $400 will be paid today to your neteller account. We apologise for the misunderstanding on our part. It was realised that you lost the first download bonus and you had wagered enough.

    Thank you for choosing our Casino.

    Regards
    Accounts Department
     
  16. May 17, 2004
  17. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    I think you have this one pegged wrong, Cipher so we'll agree to differ perhaps. I do, however endorse the following comment:

    "Credibility is earned not purchased."

    Neils - your tone is still disappointed for someone who has had his problem sorted out ...or am I misinterpreting the content of your posts?
     
  18. May 17, 2004
  19. La$$eB

    La$$eB Dormant account

    Location:
    Denmark
    Hello. I am also a danish player and I am having EXACTLY the same problem as Niels. Slots Royale Casino owe me 200$. I lost everything on the first bonus. Then I won 200$ on the second one which I cashed out and I lost everything on the third bonus as well. I dont even need to explain more because Niels wrote everything. They have written to me (I cant believe they remebered writing my name. I laughed alot about the Dear (name) :) :)

    Dear Lasse,

    Your cash-in has been returned to your gaming account, as you have not met the
    wagering requirements. You need to wager $1000 in order to qualify for the cash-in.

    Wagers on BlackJack, Video Poker and SicBo will not meet wagering obligation with
    regards to your initial download bonus.

    All bonus and free money cannot be wagered on Roulette, Craps and Baccarat.

    We apologize for the inconvenience that this may cause, and wish you luck at our
    tables.
    Thank you for choosing Slots Royale Casino.

    Kind Regards
    Accounts Department
    Slots Royale Casino

    Well, I have sent them a linkt to the thread and then I have told them that I am awaiting the money from them. Otherwise I see no other way out than contacting:
    You must register/login in order to see the link.
    as you recommend....
     
  20. May 17, 2004
  21. hhcfreebie

    hhcfreebie Dormant account

    Occupation:
    research
    Location:
    USA
    It looks like they carry over wager requirement, which is not uncommon nowadays.
    I know it sounds very unreasonable to most new players. It's just a way for casinos to protect themselves from high rollers.
    If it's written in their T&C already, I am afraid both of you have little chance of winning this battle.
    I myself still think it's a stupid act. Carrying over WR means they don't want people who lost to come back. Everyone in this business knows these unlucky players are the most valuable customers. Not to mention they have to spend lots of money to reach these players, only to loose them for a matter of a few hundreds bucks. How stupid is that? :what:
     
  22. May 17, 2004
  23. La$$eB

    La$$eB Dormant account

    Location:
    Denmark
    We do disregard the wagering requirements of a bonus if a player looses his
    purchase. So in your case, if you were to purchase again it would only be
    the wagering requirements on your second bonus that would count.

    Thank yo for your query.

    Yours Faithfully
    Gareth
     
    Last edited: May 18, 2004
  24. May 18, 2004
  25. hhcfreebie

    hhcfreebie Dormant account

    Occupation:
    research
    Location:
    USA
    My bad. :p
    It seems they just make up excuses as they go. It's time to complain to ecogra!
    Do any of you get any response from ecogra? They resolve the first few disputes quickly and I'd like to see how efficient they handle this one.
     
  26. May 18, 2004
  27. m249a

    m249a Dormant account

    Occupation:
    self employed
    Location:
    Pa
    Hey, what the hell happened in Denmark, that most of the casinos have exclusions, or seperate t&c's for? I read before that there were alot of "bonus abusers" that were Dane's, but the WHOLE COUNTRY??? DAMN!!!
     
  28. May 18, 2004
  29. La$$eB

    La$$eB Dormant account

    Location:
    Denmark
    They ignore my mails 100% My cash in is not reversable but I have sent them 3 mails and they have not answered any of them. The funny thing is when you have to recieve bonuses. They were all credited within 5 minutes....

    I will wait two more days, and I guess I will have to file the complaint then if I still have not been payed...

    Yeah I dont understand many casinos childish restrictions against danish players..... Is there really something rotten in the state of Denmark?!?!?!?

    This is taken from Crazy Vegas and Cinema Casino:
    However if a Danish player purchases $100 and gets a 15% ongoing bonus he would only have to wager 10 x ($100+$15) = $1150 like everyone else.
    This is not a large amount to wager considering that the average player will wager 40 X his original purchases during any one session.

    Where do they have this statement from LOOOOOL!!!!
    40 X !!
    Only addicted people would play so much, but these players are preferred of course :) :)
     
  30. May 18, 2004
  31. jpm

    jpm Dormant account

    Yeah really, 40x. Who can actually make their stake last that long in a 'typical' session? Unless maybe you have some casino viagra or something.
     
  32. May 18, 2004
  33. Clayman

    Clayman Dormant account

    Location:
    Pennsylvania, USA
    :lolup:

    You got some too? Great stuff - my sessions last alot longer now.
     
  34. May 18, 2004
  35. kniepm

    kniepm Dormant account

    Warning: If your sessions last longer than four hours, you should consult your physician.
     
  36. May 18, 2004
  37. jpm

    jpm Dormant account

    LMAO :lolup:
     
  38. May 18, 2004
  39. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    I would like also like to know the source of this statement. With the exception of a few games (BJ, VP, baccarat and craps), you expect to lose your bankroll before you play it through 40 times.
     

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