1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Prism Casino - a pitch worth of a b*tch??

Discussion in 'Online Casino and Poker Complaints - old section' started by JennieGurl, Jan 10, 2006.

    Jan 10, 2006
  1. JennieGurl

    JennieGurl Dormant account

    Occupation:
    student
    Location:
    Canada
    Hello everyone!

    I recently scored a huge win at Prism Casino but it looks like I'm going to collect only 10% of it, because of some hastiness on my part, and perhaps some confusing T&C's on the casino's part...

    I'll post the details below, and I would like feed-back from anyone familiar with these type of disputes as to whether or not I have any legitimate claim to any additional funds... Thanks in advance for any responses!!

    I opened my account with a $100 deposit, and redeemed a bonus coupon for 250% ($250). I quickly (thanks in part to some amazing luck at the blackjack tables) ran my balance up to an even $5,000 before taking a closer look at the T&C's and realizing the 250% coupon had a 10x max cash-out restriction...

    Frustrated, but hoping my luck at the tables would continue, I made a small second deposit of $25 (this time with a 35% bonus coupon, for an immaterial $8 bonus, but this time with no max cash-out restriction)... Now, starting with a balance of $5,033 (at least a portion of which was rightfully my own funds), I went on to win another $5,400!!! (final balance $10,400)...

    Now... I understand that at the time of my second deposit, only $1000 of the balance was rightfully mine, but I would ideally like to collect the additional $5400 won after my second deposit (in addition to the original $1000)...

    I contacted support, and was told that it's stated clearly in the T&C's that this is not allowed (although I have been unable to locate this information on the website)... I'll give Prism Casino the benefit of the doubt, and assume that it's in there somewhere... but, even if it is, doesn't it seem like I should be able to collect at least some of the $$ won after my second deposit?

    In the event that the terms and conditions do not clearly prohibit making a second deposit prior to cashing out my first deposit, would I then be CLEARLY entitled to the $6400???

    In my discussion with support I even suggested that I would be willing to receive the additional funds as a bonus in my account, which I would be able to cash-out after meeting some wagering requirement set by the casino...

    Today is now the third day in a row that I've has been told that I need to speak with Chris, the casino manager, but that he's out today, and will be in tomorrow...

    does anyone think this is a pitch worthy of a b*tch????

    I decided to post this here BEFORE actually pitching a b*tch to CM or filing an official complaint with the RTG watch-dogs to see what people think about this... Also, in the event that Prism Casino agrees to allow my $6400 cash-out, this post will serve as proof of what a fine operation they're running over there... Either way, I'll keept his forum posted as this situation develops!!

    PLEASE HELP!!!

    - Jen
     
  2. Jan 10, 2006
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    BS (Prism)

    Any cashout limit where your own funds have been played takes the P***. These limits are the preserve of no deposit bonuses, and often depositing at the time will waive the max.
    Terms should be clear. Confiscating surplus funds from players own deposits distorts the percentage payout figures, and if they are in the habit of doing this on their bonus coupons it is best to play them "abusively" rather than going for the big wins.
    If they will not budge, simply play till the balance reduces to what they are willing to pay, converting the surplus into comp points, thus at least salvaging something. Take the comps as part of a new transaction with no cash-in limits. This is a last resort though, as comps generally are around 0.1% of wagering; but would be better than them confiscating the funds, and it would prevent them including the wins as part of their payout figures if you lose them back again.
     
  4. Jan 10, 2006
  5. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    They must be joking!

    I had a look at Prism, nice website!

    Those are not T & C, it's a multi-chapter novel!!!!!!!!!!!!

    Crumbs, what a plot, better get Poirot or Holmes onto the case.

    To cap it all, look at the Katrina coupon::D :D

    99% on $5000 or more!!! No playthrough, no cashout limit - who are they kidding!!!!!

    One way to get your money though:D :D
     
  6. Jan 10, 2006
  7. liquidsoap

    liquidsoap Dormant account

    Occupation:
    my self
    Location:
    home
    prism casino is a joke i won of a freechip there and they said u had to have made a deposit before that, i did three years ago, never got paid didnt really care
     
  8. Jan 10, 2006
  9. mattysgirl

    mattysgirl Banned User - violation of <a href="http://www.cas

    Occupation:
    computers
    Location:
    Houston TX
    Prisim casino

    As a general rule of thumb i just dont play at many RTG casinos. Sure they offer some great bonus chips, but......they always have so many rules attached to them that it's just not worth it to take them.

    I to once got caught in that 10x your deposit if you cashin, I had my account up to $2000 at crown vegas only to find out that i could only cashin $1000 and was told the rest was funny money. So I cashed in my $1000 and earned me some comp points. I played by the rules and they still tried to deny me my $1000. After making a post here and calling RTG myself I did get my money.

    After my experience i can tell you that most RTG casinos will try to find any reason they can to tell you that you cant have some or all of your cash. If you run into some issues call RTG in Atlanta and get your player logs.

    There are some great RTG casinos out there, there are some decent ones and then there are the ones from hell....lol

    good luck
    mattysgirl :)
     
  10. Jan 10, 2006
  11. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California

    Prism/Slots of Vegas have the truly troublesome "catch-all" term where they can basically set whatever rules they wish -- including changing those same rules whenever they wish. The result: THE CASINO'S DECISION IS FINAL.

    Equally troubling is that if you EVER take a bonus, you are held to 10x cashout max regardless of whether you take a bonus on a future deposit.

    Finally, whether implied in their rules novela, or just seen as common sense, you cannot redeem a new bonus coupon without first wagering/cashing out a current coupon. Doing so voids all wins at the discretion of management.

    I will be waiting to hear how this plays out and wish you much luck!
     
  12. Jan 10, 2006
  13. paul02085

    paul02085 Senior Member

    Occupation:
    Fishing :)
    Location:
    USA
    Suzecat, that eyeball is freaking me out :eek2:

    The eye sees all :eek:
     
  14. Jan 10, 2006
  15. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California

    Sorry Paul! My mom pointed out that the old avatar was no good b/c I have blue eyes in real life. Perhaps I will take a new pic with shades!;)
     
  16. Jan 10, 2006
  17. Slotmachine

    Slotmachine Dormant account

    Occupation:
    Management
    Location:
    US
    I don't know why anyone would play at Prism casino. It's run by crooks. It's not a Casino so much as it is a criminal outfit in the business of stealing money. They have ridiculous T&C's plus they don't pay anyway if they can get away with it. 10x max cashout on all future purchases?? Spells Rogue to me.

    Jennie it looks like on top of that you violated even the basic bonus T&C's, and while I sympathize with you and do hope you get your winnings, it looks to me like you weren't thinking straight. Don't get your hopes up. You could try with all your might to get the original $2500, but I'll bet you'll be wasting your precious time.

    Easiest way out: Ask for a complete refund of your deposits of $125, threaten them with all imaginable complaints possible if they don't refund. After you get your refund, run like hell - you won't have lost anything:thumbsup: Then deposit at some of Casinomeister Approved casinos.

    Good Luck!

    Cheers,
    SM
     
  18. Jan 10, 2006
  19. universexf6

    universexf6 Dormant account

    Occupation:
    Harakiri
    Location:
    A Country Called Full Of Geld
    As a player who deposited some ten thousand bucks and withrew some
    ten thousand bucks there and almost fell in love with the chat girl, Kelly, I must
    admit that the fact you claimed before cashing out the first bonus is the
    fatal mistake because bonuses can not be used "in combined with other
    bonuses" generally, but nothing written in their homepage..... but anyway
    I feel really sorry for you. :oops:
     
  20. Jan 10, 2006
  21. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    I don't think you have a case to be honest.

    You had $5000 in your balance. $4000 of that wasn't yours, and the casino were never going to pay it to you.

    So really you only had $1000 of your money in your balance, and adding $33 to that. Turning $1000 in to $10,000 is an unlikely thing to do - a 1/10 chance at best. Whereas turning $5k into $10k is almost a 50/50 shot.

    It was a pretty silly thing to do really..... I have seen it before, when people have won big and then think that by adding a few dollars extra they can cash out beyond the max cashout. Unfortunately they can't. Ultimately the casino stated the rules, and while it does suck when you have won more than the maximum to be frustrated into finding that the casino won't pay you, but it's wholly predictable.

    They should pay you $1033 at the least, maybe you could argue for $2000 on the basis that you did double up, and at least $1000 of it was yours, even if the other $4k wasn't.
     
  22. Jan 10, 2006
  23. JennieGurl

    JennieGurl Dormant account

    Occupation:
    student
    Location:
    Canada
    Actually, my balance never dipped below $4000 after my second deposit... So I could have reached a $6400 balance using my own funds (which is the amount I requested to be able to cash out)...

    I finally spoke with the casino manager, and he denied my request to cash-out anything other than the $1025 (10x max cash out, plus the $25 of my second deposit)...

    I asked him where in the T&C's it was stated that I was not allowed to make a second deposit while I still had funds in my account, and he quoted me the anticipated "all casino decisions are final" catch-all... To be completely fair, he also quoted the "we reserve the right to refuse certain players from participating in promotions"... which really is no more specific!!

    when I told him I was disappointed that he expected me to interpret this to mean that I was not allowed to make a second deposit before cashing out my first deposit, he banned my account, and now I don't even have the option of earning the comp-points...

    It's been a pleasure dealing with you Prism Casino!!

    I guess the good news is that, although I didn't say anything inappropriate during our chat session (even after he claimed he "knew I was a cheat, but was being polite to me anyway"), I seemed to frustrate him enough that he said my cash-out would be in my NETeller account within 24-48 hours!!! (which I understand is MUCH faster than usual!!)...

    The rudest thing I asked was "according to your logic, couldn't the casino "decide" to not pay anyone that won?", at which time he ended the chat session... :(

    infer from this what you want (although it seems to be consistent with the views of most forum members)...

    - Jen
     
  24. Jan 10, 2006
  25. JennieGurl

    JennieGurl Dormant account

    Occupation:
    student
    Location:
    Canada
    new question?

    here's my new question - in either of the two following scenarios do I have case for a b*tch?

    1 - at the time of my second deposit, I was legitimately entitled to $1000 of my $5000 balance... the bonus code used for my second deposit was 35% (no max cash-out), and support has confirmed that a $1350 bank-roll would have been sufficient to finance the $5400 win which followed my second deposit... so the only thing I really did wrong was jump-the-gun as far as timing is concerned (although, in my defence, I've heard atrocious things about their cash-out speed)...

    2 - given that even casino support admits it's not clearly stated in the T&C's that there are any rules about making a second deposit while bonus funds from an initial deposit remain in your account - isn't it open to opinion whether or not the terms from my first bonus coupon or second bonus coupon should be applied?? (I'm of the opinion, obviously, that any additional funds won after my second deposit should be fully cashable)...

    thoughts?

    - Jen
     
  26. Jan 10, 2006
  27. soflat

    soflat Senior Member

    Occupation:
    Scientist
    Location:
    Florida
    You signed up for a promo with a max-cashout restriction. So you can only cashout up to that restriction. It seems pretty clear.

    If they let you deposit another $1 later and that lifted the restriction, then why have the restirction in the first place? (every big winner would redeposit $1). That fact that you could not get away with that was obvious even if it was not spelled out.
     
  28. Jan 10, 2006
  29. JennieGurl

    JennieGurl Dormant account

    Occupation:
    student
    Location:
    Canada
    I agree... but...

    the whole motivation for my post is that I realize have no claim to the EXTRA $4000 in my account at the time of my second deposit (at which time my balance was $5000)...

    the question is: if the second win was acheived using only the portion of the funds in my account that were rightfully mine (up to 10x my cash-out), would THAT entitle me to cash-out any winnings won after my second deposit...

    (I concede that funds won in excess of $1000 prior to my second deposit are clearly not mine)

    does that change your opinion?
     
  30. Jan 10, 2006
  31. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
    i have to agree with thelawnet here.

    no offence to the original poster here, but its quite obvious what you were doing in that by making a second deposit you were trying to make the uncashable funds from your first deposit into a sticky bonus on your second bonus.

    worthy of a pitch a bitch ? no

    but not because i have a problem with what you have done but for the simple fact that this group is prism and there is no way in a million years they will ever pay you.

    to be honest if you get your $1000 (and beleive me that even this isnt certain) you should count yourself lucky and quit while your a head.

    if your new to this business and are looking to make money from bonuses, 2 pieces of advice dont f@@k about with this group or its sisters (cirrus,virtual,bet royal etc) and forget any kind of clever schemes to try and cash out money you have been told you wont be able to cash out.
     
  32. Jan 10, 2006
  33. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    Unfortunately, the situation is not quite so simple. If the casino allowed it, you could use the $4000 as a phantom bonus (a bonus that's deducted from your balance and removed from your account when you cash out), and you could realise quite a lot of it in expected value. The fact that you did not actually use any of the $4000 might just mean that you were simply lucky, there is more to phantom bonuses than betting everything on a single game (see You must register/login in order to see the link. if you are mathematically minded).

    A more reputable casino might go through your play history to see whether you were playing "normally" or trying to do any phantom bonus tricks, and you might be able to get away with it once, but you have no chance at Prism.
     
  34. Jan 10, 2006
  35. JennieGurl

    JennieGurl Dormant account

    Occupation:
    student
    Location:
    Canada
    asolutely no offence taken!

    My logic at the time was: there's no way I'm entitled to more than $1k of my current $5k balance, but if I put in a new bonus code, maybe I can use the portion of my balance that are actually my funds to win some additional funds, which I then MIGHT be able to cash out (the additional funds, that is)...

    I had ZERO intention of making a immaterial second deposit, hoping I could "trick" the system in to letting me cash out... this should be evident from that fact that I wagered some $50,000 following my second deposit, and that I never even attempted a cash out; I merely contacted support to get their take on things...

    thanks for the opinions/advice guys! I agree a $900 win is nothing to be ashamed of... it was just heart-breaking to see my largest gambling win EVER be reduced to more ordinary proportions...

    I'm still glad I posted this here, even though it clearly didn't work out the way I wanted it to, so that it can be a warning to anyone searching these forums for info on Prism casino....

    The fact that they claimed a rule was "clearly stated in the T&C's", and then could only produce a quote of "in the event of a dispute, all decisions made by the Casino are final" is pretty embarassing; and a great reflection of the type of operation they're running over there...
     
  36. Jan 10, 2006
  37. JennieGurl

    JennieGurl Dormant account

    Occupation:
    student
    Location:
    Canada
    One Last Thing!

    I do plan on contacting RTG and getting access to my player logs...

    It IS stated clearly in the T&C's that, when there's a mix of deposited funds and bonus funds in an account, it's the deposited funds that are wagered first...

    following this argument, if the $5400 win following my second deposit was acheived without using more than the $1000 in the account that was rightfully mine, then I think I might still have a case....

    In any event, given that $9400 was removed from my account, it's worth at least a little more of my time to try and recover some of it (even if the outlook isn't good)...

    Thanks again guys!

    - Jen
     
  38. Jan 10, 2006
  39. liveguyz

    liveguyz Dormant account

    Location:
    Boston, MA
    My 2 cents

    Just want to say that I have been playing at Prism for a few months now and have gotten paid without a problem on 2 ocassions. As is posted in many other threads you really need to read those T & C's!
     

Share This Page