JennieGurl
Dormant account
- Joined
- Jan 9, 2006
- Location
- Canada
Hello everyone!
I recently scored a huge win at Prism Casino but it looks like I'm going to collect only 10% of it, because of some hastiness on my part, and perhaps some confusing T&C's on the casino's part...
I'll post the details below, and I would like feed-back from anyone familiar with these type of disputes as to whether or not I have any legitimate claim to any additional funds... Thanks in advance for any responses!!
I opened my account with a $100 deposit, and redeemed a bonus coupon for 250% ($250). I quickly (thanks in part to some amazing luck at the blackjack tables) ran my balance up to an even $5,000 before taking a closer look at the T&C's and realizing the 250% coupon had a 10x max cash-out restriction...
Frustrated, but hoping my luck at the tables would continue, I made a small second deposit of $25 (this time with a 35% bonus coupon, for an immaterial $8 bonus, but this time with no max cash-out restriction)... Now, starting with a balance of $5,033 (at least a portion of which was rightfully my own funds), I went on to win another $5,400!!! (final balance $10,400)...
Now... I understand that at the time of my second deposit, only $1000 of the balance was rightfully mine, but I would ideally like to collect the additional $5400 won after my second deposit (in addition to the original $1000)...
I contacted support, and was told that it's stated clearly in the T&C's that this is not allowed (although I have been unable to locate this information on the website)... I'll give Prism Casino the benefit of the doubt, and assume that it's in there somewhere... but, even if it is, doesn't it seem like I should be able to collect at least some of the $$ won after my second deposit?
In the event that the terms and conditions do not clearly prohibit making a second deposit prior to cashing out my first deposit, would I then be CLEARLY entitled to the $6400???
In my discussion with support I even suggested that I would be willing to receive the additional funds as a bonus in my account, which I would be able to cash-out after meeting some wagering requirement set by the casino...
Today is now the third day in a row that I've has been told that I need to speak with Chris, the casino manager, but that he's out today, and will be in tomorrow...
does anyone think this is a pitch worthy of a b*tch????
I decided to post this here BEFORE actually pitching a b*tch to CM or filing an official complaint with the RTG watch-dogs to see what people think about this... Also, in the event that Prism Casino agrees to allow my $6400 cash-out, this post will serve as proof of what a fine operation they're running over there... Either way, I'll keept his forum posted as this situation develops!!
PLEASE HELP!!!
- Jen
I recently scored a huge win at Prism Casino but it looks like I'm going to collect only 10% of it, because of some hastiness on my part, and perhaps some confusing T&C's on the casino's part...
I'll post the details below, and I would like feed-back from anyone familiar with these type of disputes as to whether or not I have any legitimate claim to any additional funds... Thanks in advance for any responses!!
I opened my account with a $100 deposit, and redeemed a bonus coupon for 250% ($250). I quickly (thanks in part to some amazing luck at the blackjack tables) ran my balance up to an even $5,000 before taking a closer look at the T&C's and realizing the 250% coupon had a 10x max cash-out restriction...
Frustrated, but hoping my luck at the tables would continue, I made a small second deposit of $25 (this time with a 35% bonus coupon, for an immaterial $8 bonus, but this time with no max cash-out restriction)... Now, starting with a balance of $5,033 (at least a portion of which was rightfully my own funds), I went on to win another $5,400!!! (final balance $10,400)...
Now... I understand that at the time of my second deposit, only $1000 of the balance was rightfully mine, but I would ideally like to collect the additional $5400 won after my second deposit (in addition to the original $1000)...
I contacted support, and was told that it's stated clearly in the T&C's that this is not allowed (although I have been unable to locate this information on the website)... I'll give Prism Casino the benefit of the doubt, and assume that it's in there somewhere... but, even if it is, doesn't it seem like I should be able to collect at least some of the $$ won after my second deposit?
In the event that the terms and conditions do not clearly prohibit making a second deposit prior to cashing out my first deposit, would I then be CLEARLY entitled to the $6400???
In my discussion with support I even suggested that I would be willing to receive the additional funds as a bonus in my account, which I would be able to cash-out after meeting some wagering requirement set by the casino...
Today is now the third day in a row that I've has been told that I need to speak with Chris, the casino manager, but that he's out today, and will be in tomorrow...
does anyone think this is a pitch worthy of a b*tch????
I decided to post this here BEFORE actually pitching a b*tch to CM or filing an official complaint with the RTG watch-dogs to see what people think about this... Also, in the event that Prism Casino agrees to allow my $6400 cash-out, this post will serve as proof of what a fine operation they're running over there... Either way, I'll keept his forum posted as this situation develops!!
PLEASE HELP!!!
- Jen