- Joined
- Jan 17, 2014
- Location
- Canada
[Max says: these posts have been split off from the main VideoSlots thread. The case was made that it's an important issue on its own and I agreed. Hopefully no-one will be overly inconvenienced by this.]
I PMd phillip about this too but members here need to be warned.
If you deposit using a prepaid mastercard with this casino group.
Drivers license, bank statements and utility bill is not enough.
They want a hand written letter.
From the person who I spoke with. You will not receive any money until you write this letter and send it to them and its verified.
Im assuming Phillip will get this changed/sorted since there isnt a casino on the internet that requests this kind of stuff but just wanted to make you all aware of this for now. You prepaid players need to hold off depositing until they fix it.
Keep us updated Phillip. Thanks!
I just want to add that it looks like this casino group isnt familiar with what a prepaid credit card is. Speaking to the support agent and telling her its impossible for me to send her a copy since they are disposable cards....she asked me to go to the bank and get a letter stating its a prepaid lol. I had to clarify that you walk into the gas station or grocery store and you buy the specific amount from them. Not a bank and that a grocery clerk is def not going to write a letter about it
See Related Threads:
I PMd phillip about this too but members here need to be warned.
If you deposit using a prepaid mastercard with this casino group.
Drivers license, bank statements and utility bill is not enough.
They want a hand written letter.
From the person who I spoke with. You will not receive any money until you write this letter and send it to them and its verified.
Im assuming Phillip will get this changed/sorted since there isnt a casino on the internet that requests this kind of stuff but just wanted to make you all aware of this for now. You prepaid players need to hold off depositing until they fix it.
Keep us updated Phillip. Thanks!
I just want to add that it looks like this casino group isnt familiar with what a prepaid credit card is. Speaking to the support agent and telling her its impossible for me to send her a copy since they are disposable cards....she asked me to go to the bank and get a letter stating its a prepaid lol. I had to clarify that you walk into the gas station or grocery store and you buy the specific amount from them. Not a bank and that a grocery clerk is def not going to write a letter about it
See Related Threads:
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