prepaid cards at VideoSlots

[Steviedoo]

I mean, I guess you can print and sign the affidavits (annoying) for the cards. Don't see why you can't from there WD to eco though (espec seeing as that was the method of dep for your WD). Baffling.

Yes I can do that but he still wants to verify my bank account of which I refuse to do.

 

[lockinlove]

I had sorta the same issue from prepaids. I refused to sign their contract and told them I would forfeit the money I had cause its not happening. They said they cant just take the money So I went to roulette and some crappy slot. Upped my bets and gave it back and zeroed out my money instead of cashing out.

The only reason why I did this, it was from building up a battle ticket so it didnt cost me anything. So I couldnt be bothered to pursue this further.

We are going to see more upset posts about this in the future.

I personally cannot understand for the life of me how such a well rounded casino has this rule that casinos practiced in the 90's...if at all

Videoslots. Put it in your terms please.

 

[Rob802]

I say this as a courtesy, but you want might to edit this part

that means if you used prepaid card that you no longer have you cant withdraw not sure if i want to deposit here again

 

[dionysus]

that means if you used prepaid card that you no longer have you cant withdraw not sure if i want to deposit here again

Not sure why you quoted me on that part
But no, going through the thread, there are options as I understand them.
Step 1: Sign an affidavit(s) to the effect that the cards were indeed yours.
Step 2: WD to the most used WD method.

The 'beefs' were something in regard to another, albet related, matter..

 

[deepsky2]

I have some cash in my balance so I wanted to see of I can withdraw being I have used prepaid cards to see what happens. Even though my address,Id etc all verified I'm not able to make a cash out, as my prepaid cards are not verified and I have used many...but there is a master card capital one that needs verified and this I don't understand as no payment was loaded from card. I did try to deposit but payment was rejected as this card does not allow to be used for gambling, so why if no funds were not accepted from card I have to send in docs. of this card. Never been asked by any casino in the 8 years of playing online to verify a card were payment wasn't accepted and to verify prepaid cards.....I think is poor practice Video Slots just a lot of bull if you ask me.... I do love the casino but think prepaid run around is uncalled for and come on Video Slots you must know there gift cards.

 

[Steviedoo]

Not sure why you quoted me on that part
But no, going through the thread, there are options as I understand them.
Step 1: Sign an affidavit(s) to the effect that the cards were indeed yours.
Step 2: WD to the most used WD method.

The 'beefs' were something in regard to another, albet related, matter..

I'm willing to sign affidavits but unwilling to have bank verified. I don't have a personal bank account that is in my name only. I have a commercial bank account for my business. I don't need a third bank account. They are unwilling to withdraw the money to my ecopayz account which was how I deposited to begin with. This is the part I don't understand.

 

[colinsunderland]

I'm willing to sign affidavits but unwilling to have bank verified. I don't have a personal bank account that is in my name only. I have a commercial bank account for my business. I don't need a third bank account. They are unwilling to withdraw the money to my ecopayz account which was how I deposited to begin with. This is the part I don't understand.

If you have 3 x deposits using different cards and 2 x using ecopayz then surely the most used deposit is ecopayz as the 3 x different cards are different methods. Would be different if they were all made using one card.

Maybe a way round it would be make 2 x small deposits using ecopayz, then withdraw it all as then you will have made 4 x using ecopayz and 3 x using cards, so ecopayz will be the most used deposit method.

Maybe the rep, who seems to have ignored you so far, could confirm if this would be ok?

 

[hhhelllo]

I have some cash in my balance so I wanted to see of I can withdraw being I have used prepaid cards to see what happens. Even though my address,Id etc all verified I'm not able to make a cash out, as my prepaid cards are not verified and I have used many...but there is a master card capital one that needs verified and this I don't understand as no payment was loaded from card. I did try to deposit but payment was rejected as this card does not allow to be used for gambling, so why if no funds were not accepted from card I have to send in docs. of this card. Never been asked by any casino in the 8 years of playing online to verify a card were payment wasn't accepted and to verify prepaid cards.....I think is poor practice Video Slots just a lot of bull if you ask me.... I do love the casino but think prepaid run around is uncalled for and come on Video Slots you must know there gift cards.

If a card was rejected just tell them and you wont have to verify it. I know all these verifications are a little bit painful but when you are up to date, it takes two seconds to verify a card. Betsson and betsafe do the same thing. The difference is that videoslots understand if you lost the prepaid card and make you sign a piece of paper for proof. Betsafe doesnt... Neither the clueless betsson support.

 

[Philip]

If you have 3 x deposits using different cards and 2 x using ecopayz then surely the most used deposit is ecopayz as the 3 x different cards are different methods. Would be different if they were all made using one card.

Maybe a way round it would be make 2 x small deposits using ecopayz, then withdraw it all as then you will have made 4 x using ecopayz and 3 x using cards, so ecopayz will be the most used deposit method.

Hi,

That would depend on how much you have deposited each time. If the amount you deposited with prepaid cards is less when what you have deposited with Ecopayz then you can make a withdrawal using Ecopayz.

Best regards,

Philip

 

[Steviedoo]

If you have 3 x deposits using different cards and 2 x using ecopayz then surely the most used deposit is ecopayz as the 3 x different cards are different methods. Would be different if they were all made using one card.

Maybe a way round it would be make 2 x small deposits using ecopayz, then withdraw it all as then you will have made 4 x using ecopayz and 3 x using cards, so ecopayz will be the most used deposit method.

Maybe the rep, who seems to have ignored you so far, could confirm if this would be ok?

Honestly. It's not even any winnings. Just same amount I deposited. I have pm'd him just now. Hopefully he will respond. Thank you for this suggestion it does seem logical to do this but there is no logic to verifying cards that are over a year old and are debit cards. So who knows.

 

[Steviedoo]

If a card was rejected just tell them and you wont have to verify it. I know all these verifications are a little bit painful but when you are up to date, it takes two seconds to verify a card. Betsson and betsafe do the same thing. The difference is that videoslots understand if you lost the prepaid card and make you sign a piece of paper for proof. Betsafe doesnt... Neither the clueless betsson support.

I had the same thing happen at Betat except it was solved within two seconds by support. I deposited via prepaid debit card and then had to withdraw via ecopayz. Chat support did it manually...in less than 2 minutes the money was sitting in my ecopayz account.

 

[Steviedoo]

happy to report that all was settled. my money is sitting in my ecopayz account.

signed affadavit for prepaid cards. made a deposit with ecopayz so that it became my preferred payment method. and withdrew the money 2 seconds later. left a couple of bucks to play with. all in under 35 minutes.


thank you philip. thank you videoslots for excellent customer service.

 

[lockinlove]

Just want to say thanks to Max for the work he put into splitting posts and making this thread.

I felt like to some people, it is very important players are aware of the policy videoslots has taken in regards to prepaid cards.

Some people are against signing affidavits for any casino so this thread can now be found any time a person uses the forum search future and will hopefully avoid the issues such as myself and others have come upon with their policy so it isnt sprung on them when withdrawing.


I have requested that video slots add it to their terms, that if you use a prepaid, be prepared to sign affidavits/hand written letter. I have not heard back from them and they havent responded to these requests in their thread. So it looks like they wont be adding it. So the only way players will be aware, is from this thread or upon withdrawing.

So for anyone who uses a prepaid card with this casino. This is very different from what we are all used to in other casinos:

Do NOT dispose of your prepaid card without taking a clear picture of the front and back and sending it in for verification. If you dispose of it, you will be required to write and sign an affidavit. You will not be able to withdraw without this. It doesnt matter if your withdraw method is via bank transfer or ewallet. You will simply not be able to get your money off until the above is done. Some members have even noticed when depositing via prepaid, their depositing and withdrawing options get locked until verification is done. So this means, you read their terms, they have nothing written about prepaids, you deposit your money and are now unable to withdraw any money including your initial deposit.

This of course will be nothing more than an inconvenience to some players who do not have a problem with signing affidavits, however to some players who are against it completely, have a much larger problem. You are given one option. You sign the affidavit or you dont get your money.

This is not meant as a bash thread towards videoslots. I personally hate to see players win in a casino, only to be caught by something they werent expecting upon withdraw. So if this helps even one person in the future, Im happy.

 

[Philip]

Hi guys,

We are working on our Terms and Conditions and it will be updated shortly to reflect this.

Best regards,

Philip

 

[deepsky2]

Wow I understand that I have to sign a letter to say these prepaid cards are mine which I think is crazy but I love this casino and will do it. What is cazier just talking to support
you have to download the letter for each card...Really?? I have up to 20 of them on file. To fill in card number 20 times and upload 20 times this Im not happy about. You would think sending the letter in one time with all numbers sign on one page is enough..Nope have to be uploaded 20 times.

 

[nutnut]

Surely in this day and age everyone has a debit card who is over 18

 

[Philip]

Hi deepsky2,

You can add all your cards to one document and send to us. You don't have to do one for each card.

Best regards,

Philip

 

[deepsky2]

Uploaded a pre paid vanilla master card for verification over 28 hrs and still say processing.

Do not like to post any bad pr for Video Slots as they are the best in the industry but this problem with prepaid card still exist and its been brought up many times. Just want Video Slots to know that this is still issue.

Surly they know me by know deposit every day and Im sooo tired of taking pics of each prepaid card and on top of it the wait for processing.

No fault of Video Slots went to withdraw $500.00 but could not as still say card verification is processing and was not allowed to withdraw that was hrs ago. Of coarse continue playing and lost and like I said this was my fault and probably would of deposit back but the point is its like a delaying process each and every time.

For now on I will be depositing with prepaid cards at other providers to show I'm tired of this its annoying and pointless.

 

[spintee]

Uploaded a pre paid vanilla master card for verification over 28 hrs and still say processing.

Do not like to post any bad pr for Video Slots as they are the best in the industry but this problem with prepaid card still exist and its been brought up many times. Just want Video Slots to know that this is still issue.

Surly they know me by know deposit every day and Im sooo tired of taking pics of each prepaid card and on top of it the wait for processing.

No fault of Video Slots went to withdraw $500.00 but could not as still say card verification is processing and was not allowed to withdraw that was hrs ago. Of coarse continue playing and lost and like I said this was my fault and probably would of deposit back but the point is its like a delaying process each and every time.

For now on I will be depositing with prepaid cards at other providers to show I'm tired of this its annoying and pointless.

They should nether of let you carry on, no withdraw should = NO PLAY

I know they have measures in place but alot do not know this and still not really good enough

 

[Jasminebed]

I'd like to see them fix it so you can withdraw before being verified. Of course not process it, just don't leave it sitting in my balance please.

I really cannot think of anywhere else that won't let you make the withdrawal request.

And setting a loss limit will not limit you losing your current balance either.

 

[sueyh]

Uploaded a pre paid vanilla master card for verification over 28 hrs and still say processing.

Do not like to post any bad pr for Video Slots as they are the best in the industry but this problem with prepaid card still exist and its been brought up many times. Just want Video Slots to know that this is still issue.

Surly they know me by know deposit every day and Im sooo tired of taking pics of each prepaid card and on top of it the wait for processing.

No fault of Video Slots went to withdraw $500.00 but could not as still say card verification is processing and was not allowed to withdraw that was hrs ago. Of coarse continue playing and lost and like I said this was my fault and probably would of deposit back but the point is its like a delaying process each and every time.

For now on I will be depositing with prepaid cards at other providers to show I'm tired of this its annoying and pointless.

Have you tried live chat?

Once the verification for my debit card was standing for "processing" for long hours-24 hours or so-, so I started live chat to ask what's going on, and it was verified right away by the CS I talked to.

 

[Dan.Videoslots]

Uploaded a pre paid vanilla master card for verification over 28 hrs and still say processing.

Do not like to post any bad pr for Video Slots as they are the best in the industry but this problem with prepaid card still exist and its been brought up many times. Just want Video Slots to know that this is still issue.

Surly they know me by know deposit every day and Im sooo tired of taking pics of each prepaid card and on top of it the wait for processing.

No fault of Video Slots went to withdraw $500.00 but could not as still say card verification is processing and was not allowed to withdraw that was hrs ago. Of coarse continue playing and lost and like I said this was my fault and probably would of deposit back but the point is its like a delaying process each and every time.

For now on I will be depositing with prepaid cards at other providers to show I'm tired of this its annoying and pointless.

Hi Deepsky2,

I have sent you a private message.

BR,

Daniel.

 

[deepsky2]

Have you tried live chat?

Once the verification for my debit card was standing for "processing" for long hours-24 hours or so-, so I started live chat to ask what's going on, and it was verified right away by the CS I talked to.

Its still not not process so went to live chat and was told sorry about delay and that he'll send a reminder to the payment security team.
Not same luck you had and reason I never went to live chat before because this has happen to me more than once and live chat has never fixed it for me right away the only way it got done was when I contacted Dan but I'm tired of this running around. Now its over 35hrs or so

 

[deepsky2]

Hi Deepsky2,

I have sent you a private message.

BR,

Daniel.

Thanks Dan ques I posted my last post same time as you did.

 

[Dan.Videoslots]

Hi all,

I would like to inform in this post also that we have found a solution that will make all our players who use prepaid cards happy!

Players who use prepaid cards will soon not have to verify their cards anymore and the reason is that we have found a way to recognise if the card is a prepaid card or not. The card will be removed straight away from "My Documents" and will be treated as any prepaid voucher.

We hope to have this solution live in August.

Br,

Daniel