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prepaid cards at VideoSlots

Discussion in 'Online Casinos' started by lockinlove, Feb 15, 2016.

    Feb 15, 2016
  1. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    [Max says: these posts have been split off from the main VideoSlots thread. The case was made that it's an important issue on its own and I agreed. Hopefully no-one will be overly inconvenienced by this.]

    I PMd phillip about this too but members here need to be warned.

    If you deposit using a prepaid mastercard with this casino group.

    Drivers license, bank statements and utility bill is not enough.

    They want a hand written letter.

    From the person who I spoke with. You will not receive any money until you write this letter and send it to them and its verified.


    Im assuming Phillip will get this changed/sorted since there isnt a casino on the internet that requests this kind of stuff but just wanted to make you all aware of this for now. You prepaid players need to hold off depositing until they fix it.

    Keep us updated Phillip. Thanks!


    I just want to add that it looks like this casino group isnt familiar with what a prepaid credit card is. Speaking to the support agent and telling her its impossible for me to send her a copy since they are disposable cards....she asked me to go to the bank and get a letter stating its a prepaid lol. I had to clarify that you walk into the gas station or grocery store and you buy the specific amount from them. Not a bank and that a grocery clerk is def not going to write a letter about it
     
    Last edited by a moderator: Feb 23, 2016
    1 person likes this.
  2. Feb 16, 2016
  3. Philip

    Philip General Manager for Videoslots

    Occupation:
    General Manager
    Location:
    Malta
    Hi lockinlove,

    If you make a deposit with a card you need to verify that the card is yours. And in your case where you have used a prepaid card which you don't posses any longer we need a letter which declares that the card in question is yours. We have sent a text which you can print, sign and send back to us. If you don't have access to a printer you can simply write the text by hand (it's not very long), sign it and send back to us. That's all we need in order to verify your account.

    I am sorry for the inconvenience this has caused you but this is a security procedure which we need to follow.

    Best regards,

    Philip
     
  4. Feb 16, 2016
  5. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    The thing is Philip some of theses cards are chuck aways, there like pay safe etc, some times only use once, Albeit you may see it from your side as a card transaction but they not like a debit / credit card
     
    1 person likes this.
  6. Feb 16, 2016
  7. barbara12

    barbara12 Senior Member

    Occupation:
    Retired
    Location:
    Canada
    This is standard procedure at most casinos while using a prepaid card. This is why I stopped using them. Have lost a few withdrawals due to the fact that I couldn't be bothered going through the steps required as I always threw them out as well after using them. Even though they will send funds via bank transfer they still require a copy of the original card that you deposited with.
     
    1 person likes this.
  8. Feb 16, 2016
  9. Philip

    Philip General Manager for Videoslots

    Occupation:
    General Manager
    Location:
    Malta
    Hi,

    In case you don't have the prepaid card in question you can simply print that letter, sign it and then send it back to us. That's all.

    Best regards,

    Philip
     
  10. Feb 16, 2016
  11. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Really? This is how ive deposited for 90% of the time over the past 10 years and probably done it with dozens of casinos and made probably 1000 deposits with prepaid cards and was never pushed for a copy of the card. All I ever got was ok we need a utility bill, drivers license and banking details as that will be your method of withdrawal.

    Actually, this is the case with Trada casino. Last week I deposited with a prepaid card and I told them that upon attempting to withdraw...and all they requested instead was my banking, ID and proof of address. I was approved for cashouts yesterday.

    I know Dionysis uses prepaid all the time. Have you been made to write a letter and send it in anywhere?

    Anyways, not a fan of this method at all. Its your policy so I respect it. I will just choose to play elsewhere.

    Thanks Phillip and Dan for responding to PMs when ive sent them :)

    Exactly. But anyways, I would like to see this casino have this written in their terms in specific wording... That if people use a prepaid, they need to write a hand written document because there are alot of people who use them and alot of people would not like this at all. So I think they should be forewarned about it fairly.
     
    2 people like this.
  12. Feb 16, 2016
  13. barbara12

    barbara12 Senior Member

    Occupation:
    Retired
    Location:
    Canada
    No Lockinlove -- they did not request a letter. They simply would not process the withdrawal without seeing a copy of the card. Unfortunately I don't remember which 2 casinos they were. I played at a couple of not so good casinos when I first started out. But ever since I have paid by Ecocard I have no problems at all.
     
    1 person likes this.
  14. Feb 16, 2016
  15. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Re: prepaid cards

    Prepaids are the ONLY method of deposit I use. Not only is this a practice I've maintained over years, it's also among every single online accredited casino out there.
    I can say that NO casino ever asks me to verify a prepaid card. Casinos understand they're store bought, one-time use and non-loadable and don't require a letter explainng the patently obvious.
    Note: they used to back in the dinosaur days before they became common place - but I'm talking 10+ years ago. But you guys would be the only operation among all the big guns that still does. People who may play daily or weekly or even multiple times, aren't going to be bothered to print letters when noone else asks this.

    I also know with utter certainty the friends and family I play alongside also only use the vanilla MCs (and no, they never send in docs or letters either). It just isn't done.
     
    3 people like this.
  16. Feb 16, 2016
  17. barbara12

    barbara12 Senior Member

    Occupation:
    Retired
    Location:
    Canada
    I was using U-kash vouchers so perhaps that is different. Don't you guys incur a lot of fees between buying the card and bank transfer? With my shitty little wins I can't afford to spend much on fees so for me Ecopayz works best. Used to be so much easier when you can deposit and then withdraw back to Visa but unfortunately they have taken that away from us.

    To the OP that is mad at VS bonus system -- if you had really read our reviews you would know we always advise people not to take a bonus. You are missing out on the best things they offer. Taking a bonus excludes you from all the great perks -- and perhaps I'm wrong -- but I think there is no one that can offer what they do.
     
    1 person likes this.
  18. Feb 16, 2016
  19. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Yeah, I dont know how many prepaid card players they have there but once they find this out there are going to be some pissed off people.

    It was suggested by a few people I send their policy on this to Max to review so I did. Not sure if it will be a big deal or any kind of deal in his eyes but figured Id let them know since there are gonna be some pretty angry people over this over time.

    Mine was a small amount ($200) so whatever. But people who are against this type of policy and win bigger, arent going to be pleased. Especially since its not found in their terms anywhere.

    Again, if this is a path they choose, fine. But make players aware of it.

    @barbara12. Sometimes the fees suck but when ya wanna gamble ya wanna gamble lol. Alot of the casino I am part of do offer the cheque option which is free of charge. So I do use that quite abit too :D
     
    1 person likes this.
  20. Feb 16, 2016
  21. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I pay 3.95 on my prepaid card that I can purchase at numerous stores around town.
    The reasons i use them are:
    they're accessible - you can get them anywhere
    they're convenient -you can use them anywhere
    they're (well, anywhere else) hassle-free
    there's no temptatation to over-gamble...if I buy a $50 card, I can only play $50. I can't add more by any means to the card
    and there's no temptation to play back..once it's withdrawn, I have to wait the 3-5 days to use those funds until they hit my bank.

    For me, it's just a simple and easy way or bankroll managing. But like above, EVERY casino takes them and EVERY casino recognizes them for what they are.
     
    1 person likes this.
  22. Feb 16, 2016
  23. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Just to add - my friends and family know they're easy gifts (after all, they can be used to buy anything - clothes, booze, gambling online - it's a CC)...I got at least a couple, and gave a couple, as did other friends and family, as gifts last year (birthdays, xmases etc )
     
  24. Feb 16, 2016
  25. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    If thats at me, I don't always take bonuses, but I do at a new place that i haven't played before if I'm going to be playing immortal romance to get the bonus rounds up a little, I never expect to cashout from them, but have done in the past, william hill I cashed out £800 after taking a £30 bonus, and at quatro casino, £750 just before xmas are two recent ones.
     
    1 person likes this.
  26. Feb 16, 2016
  27. barbara12

    barbara12 Senior Member

    Occupation:
    Retired
    Location:
    Canada
    Yeah. I get it Colinsunderland. I too took a bonus the first time trying out this casino and like you I like to try out the casino first with a bonus. I was just as angry as you were but when I started making straight deposits it was so much better. I do know how you feel.
     
  28. Feb 17, 2016
  29. hhhelllo

    hhhelllo Senior Member

    Occupation:
    Modern age slavery
    Location:
    canada
    People that are pissed off about the prepaid cards verification: you log in on your mobile, make the deposit, take the picture of the card, upload it in the document section. It takes about 30 seconds! Just don't forget to do it unless you want to practice your writing skills.
     
    1 person likes this.
  30. Feb 17, 2016
  31. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    We all know how to do it. The point is, no one was told about it at all. So the people who just chuck them out after depositing because they are used to this with every other casino on the internet for the past 10 years, are the ones that have to go through an incredibly annoying verification process.
     
    1 person likes this.
  32. Feb 17, 2016
  33. hhhelllo

    hhhelllo Senior Member

    Occupation:
    Modern age slavery
    Location:
    canada
    I don't understand what's so annoying about taking a picture of a card and uploading it... If VS management decide that this verification is needed, it's their call isn't it? At least they ask for it everytime and they are straight forward with it. Some casinos ask for this kind of verification when you make a withdrawal request and want you to send a proof of a 2 years old prepaid card or voucher.
     
  34. Feb 17, 2016
  35. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    The point is..NO other casino currently asks for verification of prepaids.
    And it isn't a one time thing. It would be every single deposit if you use prepaids. They're only good once.

    Is it their right to ask? Of course.
    Is it current practice to do so in casinos? Not even slightly. I could type out all the casinos that don't, but really, you'd just need to screenshot the i-rep page.
     
    1 person likes this.
  36. Feb 17, 2016
  37. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    I already said if this it what they want its their choice. Lots of other casinos to choose from that dont do this.

    If I make 10 deposits because the store only has $50 cards available, I need to send them 10 copies. Like really.


    Aside from that my entire issue is I wasnt made aware of this in their terms. My account was suddenly locked from making deposits or withdrawals. I had to verify my account. I spent time collecting all the specific documents they requested to do this. Which finally got accepted. Then to be told they need a written letter.

    Put it in your T&C if your going to implement 10 year old practices. This way I would never have deposited or had an issue. I dont like things sprung on me when Im going to withdraw.
     
    2 people like this.
  38. Feb 17, 2016
  39. hhhelllo

    hhhelllo Senior Member

    Occupation:
    Modern age slavery
    Location:
    canada
    This was the reason I didn't play there until one year ago. I decided to get used to this annoying verification because I lioe everything else about them.

    You know I agree with you :) I am only doing the devil's advocate here. I mean....
     
    2 people like this.

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