prepaid cards at VideoSlots

lockinlove

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[Max says: these posts have been split off from the main VideoSlots thread. The case was made that it's an important issue on its own and I agreed. Hopefully no-one will be overly inconvenienced by this.]

I PMd phillip about this too but members here need to be warned.

If you deposit using a prepaid mastercard with this casino group.

Drivers license, bank statements and utility bill is not enough.

They want a hand written letter.

From the person who I spoke with. You will not receive any money until you write this letter and send it to them and its verified.


Im assuming Phillip will get this changed/sorted since there isnt a casino on the internet that requests this kind of stuff but just wanted to make you all aware of this for now. You prepaid players need to hold off depositing until they fix it.

Keep us updated Phillip. Thanks!


I just want to add that it looks like this casino group isnt familiar with what a prepaid credit card is. Speaking to the support agent and telling her its impossible for me to send her a copy since they are disposable cards....she asked me to go to the bank and get a letter stating its a prepaid lol. I had to clarify that you walk into the gas station or grocery store and you buy the specific amount from them. Not a bank and that a grocery clerk is def not going to write a letter about it
 
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Philip

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Hi lockinlove,

If you make a deposit with a card you need to verify that the card is yours. And in your case where you have used a prepaid card which you don't posses any longer we need a letter which declares that the card in question is yours. We have sent a text which you can print, sign and send back to us. If you don't have access to a printer you can simply write the text by hand (it's not very long), sign it and send back to us. That's all we need in order to verify your account.

I am sorry for the inconvenience this has caused you but this is a security procedure which we need to follow.

Best regards,

Philip
 

spintee

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Hi lockinlove,

If you make a deposit with a card you need to verify that the card is yours. And in your case where you have used a prepaid card which you don't posses any longer we need a letter which declares that the card in question is yours. We have sent a text which you can print, sign and send back to us. If you don't have access to a printer you can simply write the text by hand (it's not very long), sign it and send back to us. That's all we need in order to verify your account.

I am sorry for the inconvenience this has caused you but this is a security procedure which we need to follow.

Best regards,

Philip

The thing is Philip some of theses cards are chuck aways, there like pay safe etc, some times only use once, Albeit you may see it from your side as a card transaction but they not like a debit / credit card
 

barbara12

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This is standard procedure at most casinos while using a prepaid card. This is why I stopped using them. Have lost a few withdrawals due to the fact that I couldn't be bothered going through the steps required as I always threw them out as well after using them. Even though they will send funds via bank transfer they still require a copy of the original card that you deposited with.
 

Philip

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Hi,

In case you don't have the prepaid card in question you can simply print that letter, sign it and then send it back to us. That's all.

Best regards,

Philip
 

lockinlove

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This is standard procedure at most casinos while using a prepaid card. This is why I stopped using them. Have lost a few withdrawals due to the fact that I couldn't be bothered going through the steps required as I always threw them out as well after using them. Even though they will send funds via bank transfer they still require a copy of the original card that you deposited with.

Really? This is how ive deposited for 90% of the time over the past 10 years and probably done it with dozens of casinos and made probably 1000 deposits with prepaid cards and was never pushed for a copy of the card. All I ever got was ok we need a utility bill, drivers license and banking details as that will be your method of withdrawal.

Actually, this is the case with Trada casino. Last week I deposited with a prepaid card and I told them that upon attempting to withdraw...and all they requested instead was my banking, ID and proof of address. I was approved for cashouts yesterday.

I know Dionysis uses prepaid all the time. Have you been made to write a letter and send it in anywhere?

Anyways, not a fan of this method at all. Its your policy so I respect it. I will just choose to play elsewhere.

Thanks Phillip and Dan for responding to PMs when ive sent them :)

The thing is Philip some of theses cards are chuck aways, there like pay safe etc, some times only use once, Albeit you may see it from your side as a card transaction but they not like a debit / credit card

Exactly. But anyways, I would like to see this casino have this written in their terms in specific wording... That if people use a prepaid, they need to write a hand written document because there are alot of people who use them and alot of people would not like this at all. So I think they should be forewarned about it fairly.
 

barbara12

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No Lockinlove -- they did not request a letter. They simply would not process the withdrawal without seeing a copy of the card. Unfortunately I don't remember which 2 casinos they were. I played at a couple of not so good casinos when I first started out. But ever since I have paid by Ecocard I have no problems at all.
 

dionysus

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Re: prepaid cards

Prepaids are the ONLY method of deposit I use. Not only is this a practice I've maintained over years, it's also among every single online accredited casino out there.
I can say that NO casino ever asks me to verify a prepaid card. Casinos understand they're store bought, one-time use and non-loadable and don't require a letter explainng the patently obvious.
Note: they used to back in the dinosaur days before they became common place - but I'm talking 10+ years ago. But you guys would be the only operation among all the big guns that still does. People who may play daily or weekly or even multiple times, aren't going to be bothered to print letters when noone else asks this.

I also know with utter certainty the friends and family I play alongside also only use the vanilla MCs (and no, they never send in docs or letters either). It just isn't done.
 

barbara12

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I was using U-kash vouchers so perhaps that is different. Don't you guys incur a lot of fees between buying the card and bank transfer? With my shitty little wins I can't afford to spend much on fees so for me Ecopayz works best. Used to be so much easier when you can deposit and then withdraw back to Visa but unfortunately they have taken that away from us.

To the OP that is mad at VS bonus system -- if you had really read our reviews you would know we always advise people not to take a bonus. You are missing out on the best things they offer. Taking a bonus excludes you from all the great perks -- and perhaps I'm wrong -- but I think there is no one that can offer what they do.
 

lockinlove

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Yeah, I dont know how many prepaid card players they have there but once they find this out there are going to be some pissed off people.

It was suggested by a few people I send their policy on this to Max to review so I did. Not sure if it will be a big deal or any kind of deal in his eyes but figured Id let them know since there are gonna be some pretty angry people over this over time.

Mine was a small amount ($200) so whatever. But people who are against this type of policy and win bigger, arent going to be pleased. Especially since its not found in their terms anywhere.

Again, if this is a path they choose, fine. But make players aware of it.

@barbara12. Sometimes the fees suck but when ya wanna gamble ya wanna gamble lol. Alot of the casino I am part of do offer the cheque option which is free of charge. So I do use that quite abit too :D
 

dionysus

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I was using U-kash vouchers so perhaps that is different. Don't you guys incur a lot of fees between buying the card and bank transfer? With my shitty little wins I can't afford to spend much on fees so for me Ecopayz works best. Used to be so much easier when you can deposit and then withdraw back to Visa but unfortunately they have taken that away from us.

To the OP that is mad at VS bonus system -- if you had really read our reviews you would know we always advise people not to take a bonus. You are missing out on the best things they offer. Taking a bonus excludes you from all the great perks -- and perhaps I'm wrong -- but I think there is no one that can offer what they do.

I pay 3.95 on my prepaid card that I can purchase at numerous stores around town.
The reasons i use them are:
they're accessible - you can get them anywhere
they're convenient -you can use them anywhere
they're (well, anywhere else) hassle-free
there's no temptatation to over-gamble...if I buy a $50 card, I can only play $50. I can't add more by any means to the card
and there's no temptation to play back..once it's withdrawn, I have to wait the 3-5 days to use those funds until they hit my bank.

For me, it's just a simple and easy way or bankroll managing. But like above, EVERY casino takes them and EVERY casino recognizes them for what they are.
 

colinsunderland

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I was using U-kash vouchers so perhaps that is different. Don't you guys incur a lot of fees between buying the card and bank transfer? With my shitty little wins I can't afford to spend much on fees so for me Ecopayz works best. Used to be so much easier when you can deposit and then withdraw back to Visa but unfortunately they have taken that away from us.

To the OP that is mad at VS bonus system -- if you had really read our reviews you would know we always advise people not to take a bonus. You are missing out on the best things they offer. Taking a bonus excludes you from all the great perks -- and perhaps I'm wrong -- but I think there is no one that can offer what they do.

If thats at me, I don't always take bonuses, but I do at a new place that i haven't played before if I'm going to be playing immortal romance to get the bonus rounds up a little, I never expect to cashout from them, but have done in the past, william hill I cashed out £800 after taking a £30 bonus, and at quatro casino, £750 just before xmas are two recent ones.
 

barbara12

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Yeah. I get it Colinsunderland. I too took a bonus the first time trying out this casino and like you I like to try out the casino first with a bonus. I was just as angry as you were but when I started making straight deposits it was so much better. I do know how you feel.
 

hhhelllo

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People that are pissed off about the prepaid cards verification: you log in on your mobile, make the deposit, take the picture of the card, upload it in the document section. It takes about 30 seconds! Just don't forget to do it unless you want to practice your writing skills.
 

lockinlove

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We all know how to do it. The point is, no one was told about it at all. So the people who just chuck them out after depositing because they are used to this with every other casino on the internet for the past 10 years, are the ones that have to go through an incredibly annoying verification process.
 

hhhelllo

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We all know how to do it. The point is, no one was told about it at all. So the people who just chuck them out after depositing because they are used to this with every other casino on the internet for the past 10 years, are the ones that have to go through an incredibly annoying verification process.

I sent the complaint to Max. He sent it to Brian for review...so hopefully we hear what he thinks in the coming days

I don't understand what's so annoying about taking a picture of a card and uploading it... If VS management decide that this verification is needed, it's their call isn't it? At least they ask for it everytime and they are straight forward with it. Some casinos ask for this kind of verification when you make a withdrawal request and want you to send a proof of a 2 years old prepaid card or voucher.
 

dionysus

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The point is..NO other casino currently asks for verification of prepaids.
And it isn't a one time thing. It would be every single deposit if you use prepaids. They're only good once.

Is it their right to ask? Of course.
Is it current practice to do so in casinos? Not even slightly. I could type out all the casinos that don't, but really, you'd just need to screenshot the i-rep page.
 

lockinlove

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I don't understand what's so annoying about taking a picture of a card and uploading it... If VS management decide that this verification is needed, it's their call isn't it? At least they ask for it everytime and they are straight forward with it. Some casinos ask for this kind of verification when you make a withdrawal request and want you to send a proof of a 2 years old prepaid card or voucher.

I already said if this it what they want its their choice. Lots of other casinos to choose from that dont do this.

If I make 10 deposits because the store only has $50 cards available, I need to send them 10 copies. Like really.


Aside from that my entire issue is I wasnt made aware of this in their terms. My account was suddenly locked from making deposits or withdrawals. I had to verify my account. I spent time collecting all the specific documents they requested to do this. Which finally got accepted. Then to be told they need a written letter.

Put it in your T&C if your going to implement 10 year old practices. This way I would never have deposited or had an issue. I dont like things sprung on me when Im going to withdraw.
 

hhhelllo

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I already said if this it what they want its their choice. Lots of other casinos to choose from that dont do this.

If I make 10 deposits because the store only has $50 cards available, I need to send them 10 copies. Like really.


Aside from that my entire issue is I wasnt made aware of this in their terms. My account was suddenly locked from making deposits or withdrawals. I had to verify my account. I spent time collecting all the specific documents they requested to do this. Which finally got accepted. Then to be told they need a written letter.

Put it in your T&C if your going to implement 10 year old practices. This way I would never have deposited or had an issue. I dont like things sprung on me when Im going to withdraw.

This was the reason I didn't play there until one year ago. I decided to get used to this annoying verification because I lioe everything else about them.

You know I agree with you :) I am only doing the devil's advocate here. I mean....
 

lockinlove

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This was the reason I didn't play there until one year ago. I decided to get used to this annoying verification because I lioe everything else about them.

You know I agree with you :) I am only doing the devil's advocate here. I mean....

Its fine, just clarifying my issue with it :D
 

Steviedoo

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...i have never played regularly at videoslots. i made two deposits via prepaid debit card more than a year ago...and recently after reading all the great reviews and accolades here i decided to play there...i deposited again via prepaid debit card a month ago. i didn't win on any of these times. and because ive been on this forum...i sent in my papers to be verified..of which they were accepted.

so today i deposited via ecopayz $75 and $64. i sent in my screenshot of my ecopayz page so that could be verified. it was. i didn't win but i didn't lose. i got tired of playing so i was left with a balance of $140(or so) so i figure let me see if this is gonna work. if i can withdraw into my ecopayz account and it will appear within minutes like everyone says it will.

so i look for the withdrawal button...can't seem to find it. finally found it on the customer support page...and it says i can't withdraw cuz i am not verified. go check to see if im verified. ecopayz account is verified. my proof of address is verified. my identity is verified.

the three cards that i used ...prepaid debit cards,,,that are not reloadable are not verified. bank account not verified. so i think well prepaid cards are disposable why would they want verification...and i don't want to use my bank account cuz thats not how i play.

so i get on chat....and well they can't give me my withdrawal cuz my three cards that i threw away that i used more than a year ago and more than a month ago...need to be verified...and my bank account needs to be verified despite everything else that they've verified about me.

.


BOTTOM LINE: I don't want to use my bank account.
my ecopays account is verified. my identity has been verified. my proof of residence has been verified. why do i have to verify cards that i havent used in a year for them to verify me...and i have deposited with ecopayz...that method of payment has been verified....


here's what i was told:
---------------------
18:32Me:i deposited today with ecopayz
18:33Me:why do you need a card that i deposieted with a while back that is no longer valid
18:33Me:i want to withdraw into my ecopayz account

18:33Tom F:What method you made today's deposit with does not matter, all methods used must be verified before your account can be fully verified and ready for withdrawals.
18:34Me:well i dont have the card you arew asking for
18:34Me:cuz its a prepaid debit car that you throw away
18:34Me:**card

18:34Tom F:I'm trying to help you here , please hold while I see what we can do.
18:37Tom F:Alright, what we can do is this; I can e-mail you an affidavit that you will need to sign, date and e-mail to us for the pre-paid cards.
18:38Tom F:One per card.
18:38Tom F:Then you will need to verify your bank account and make a bank wire transfer to withdraw your winnings.
18:39Tom F:When the account has been emptied you can contact us and we will make a manual override of your deposit methods, putting them back to zero. This means that the next method you use will become your majority method as long as you use it for the most amount deposited.

18:39Me:i want to withdraw my winnings to my ecopayz account. i dont want to give you my bank details cuz thats not a method i want to use

18:40Tom F:That is, unfortunately, not an option in this case.

18:40Me:ummm...i deposited and i cant withdrawa
18:40Me:via the same method
18:40Me:im sorry i m not understanding
18:40Me:in order to play at your casino i have to give you my bank details
18:41Me:yet you tool the prepaid cards and ecopayz money
18:41Me:**took
18:41Me:i refuse to give you my bank details sorry. i dont like to play that way

18:42Tom F:Then there is nothing more I can do to help you.

18:42Me:im sorry is there anyone else i can speak to. this sounds very impossible for your casino which is highly reputable

18:42Tom F:If the method you have made the majority of your deposits cannot accept a withdrawal the only other option is bank wire, and for that you have to verify your bank account.
18:43Me:i made deposits via ecopayz

18:44Tom F:You have made the majority of your deposits with a different method, the unverified cards. Since you cannot withdraw to them the only other option is to verify your account and withdraw via bank wire.


what to do?
 

dionysus

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Earlier in the thread there was the discussion about authorizing prepaids (which NOONE else in creation does btw).

But if you aren't currently withdrawing from a prepaid deposit, it's utterly asinine to want those irrelevant cards authorized. I mean, any sane person who depped using a prepaid, busted and didnt withdraw after from it would chuck the card..I mean, why keep it?
 

Steviedoo

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Earlier in the thread there was the discussion about authorizing prepaids (which NOONE else in creation does btw).

But if you aren't currently withdrawing from a prepaid deposit, it's utterly asinine to want those irrelevant cards authorized. I mean, any sane person who depped using a prepaid, busted and didnt withdraw after from it would chuck the card..I mean, why keep it?

the thing is...my ecopayz account is verrified...and so am i ...so i dont get it...
 
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