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Portofino Casino DOES NOT PAY - STAY AWAY!

Discussion in 'Online Casino and Poker Complaints - old section' started by jpm, Apr 16, 2004.

    Apr 16, 2004
  1. jpm

    jpm Dormant account

    Portofino Casino sucks! Apparently they don't like to pay anyone who cashes out as little as $100.

    On March 25th, I cashed in $100 after meeting whatever wagering requirements that were in effect. After making me wait a week or more, they reversed it to my account on April 2nd. When called about it, the excuse was that it was "mistakenly reversed" and to go ahead and cashout again. Here is is the 15th, almost the 16th and it is STILL pending. Do I have to arrange a f'ing payment plan with these clowns?? I pity anyone who had a serious cashin at this clip joint, you'll probably NEVER get it.

    Oh, and on top of this, they don't answer emails and their toll free support number doesn't work. Of course they claim that they just moved offices and that's why the phones are screwed up. Sounds like a familiar b.s. excuse to me. These guys belong at the bottom of the RTG barrel with the other 75% of RTG casinos.
  2. Apr 16, 2004
  3. tim5ny

    tim5ny Quit Gambling

    lies! lies! lies! When will they realize that screwing a player for a hundred dollars will cost them alot more in the long run after everyone reads about it on the forum??
  4. Apr 16, 2004
  5. jpm

    jpm Dormant account

    Well, after waiting another 2 weeks from the last time they screwed up and returned the withdrawl to my casino account, they have once again screwed up and returned it to my casino account after sending me this email:

    Your NETeller withdrawal request in the amount of $ 100.00 has been
    authorized and your account balance has been adjusted accordingly. For
    additional details please check the "History" option that is found in
    Bank screen.

    As mentioned on our site, bonuses are non-cashable. If you received a
    bonus, the amount of the bonus has been deducted from the total
    withdrawal amount. The remaining balance is the amount you will receive.

    Please note that NETeller withdrawal transactions have a flat fee of
    $10 which will be deducted from the total amount of your withdrawal - but
    the first 2 withdrawals of the month are FREE!

    Thank you for your continued business. If you have any further questions, please feel free to email us at This email is not visible to you..

    Warm regards,

    You must register/login in order to see the link.

    And again today, the phones still aren't working, so I get on live chat and they give me a different phone number, which doesn't work on the first try, but does on the 2nd try. Now they tell me that I haven't met wagering requirements for a bonus that I got a week before I first did this cashout (despite having lost it all). And again, they want me to write to the address in the email above (even though I did that 2 weeks ago and never received a reply). So lets see how long this will take.

    p.s. They tell me they've just undergone a 'management change' so things are kind of confused right now. Haven't we heard this one before too??
  6. Apr 16, 2004
  7. Black21Jack

    Black21Jack Dormant account

    Courier driver
    Toronto, Ontario, Canada
    No Bonuses!!!!!!

    As I have stated before the only way to resolve these kinds of problems is dont claim bonuses, simple. 99% of the complaints about online casinos involves a bonus. If you use your own money to win with then they have nothing they can hold you on. Wise up people, screw the bonuses.And I also feel that if a player needs to use the casinos money to play then you really should not be gambling in the first place as you probably cant afford it. Thats just my opinion so dont bite my head off.
  8. Apr 16, 2004
  9. jpm

    jpm Dormant account

    But in this case, the bonus requirements were satisfied. They have a meter right in the cashier window that shows exactly how much you need to wager and how much you can withdraw. They should all have that feature.
  10. Apr 18, 2004
  11. Black21Jack

    Black21Jack Dormant account

    Courier driver
    Toronto, Ontario, Canada
    That feature is a good idea. I only used a bonus once and that was a no deposit free chip at Giant Vegas which is also a RTG casino. I think that may be a feature of all RTG's. If the meter showed that you made the requirements and they are pulling this BS then they have just went on my do not play list. Like I said in another post, dont screw the players. They just lost a customer here.
  12. Apr 18, 2004
  13. gfkostas

    gfkostas Ex-Bonus Whore

    Not precisely accurate.They can always say that you used a robot or you been interfered with the software somehow and all that crap.They are good on finding excuses.Don't play at RTG casinos when we all know that they are a bunch of shit.Stick with phoenician and inebet only.If you do patronize many RTG casinos do not plead for ignorance afterwards if they cheat on you.Fu**** RTG casinos operator.They always mess up the industry
  14. Apr 20, 2004
  15. Black21Jack

    Black21Jack Dormant account

    Courier driver
    Toronto, Ontario, Canada
    I agree with Phoenician and iNetBet, and add Sunset Palace to that list but I do not say Fu** RTG in spite of all the bad ones. I find their software the best. I think they need to revamp their licensing requirements and screen these companies better. To my previous comment regarding stay away from bonuses I will say that in the case of RTG's stay away from bonuses especially from the ones with hundreds of posts regarding the problems they have with paying. I also agree that they could use a robot or cheating excuse but how often do you hear of that happening with a non bonus claiming player? I would bet that if you made a money deposit with no bonus at one of the real bad ones like Virtual or Windows you would get your money. I had no problem with Virtual. Deposited $1000.00, faxed all documents before even wagering, played and cashed out a $1500.00 win. I had my money in 7 days (which I think any wait period is rediculous, which is why I praise Phoenician) but they did pay with no contact, no having to email or anything. Don't take this as me reccomending Virtual or any bad ones, I say stay away because they do screw players.
  16. Apr 27, 2004
  17. jpm

    jpm Dormant account

    Now these clowns are claiming they need faxback documents, despite having received my faxback forms over a year ago. And they are taking on average a week to reply to emails. They suck.
  18. May 9, 2004
  19. paul1

    paul1 Dormant account

    I agree that their software is great. Fast, smooth, fair. But I'm scared to death to try any of them. I have tried two or three of them over a year ago. Getting paid was not a pleasant experience.

    Look at the example of Intercasino for a "forward looking" casino. They are GREAT! They pay fast, they have great software, great variety of games, and they have a gazillion happy players all the time. They are smart.

    Too bad the RTG guys aren't like that.
  20. May 9, 2004
  21. 9wishes

    9wishes Dormant account


    It's another place that just doesn't smell right. Seems like there are a lot of negative posts about not getting paid. I wouldn't trust them.
  22. May 9, 2004
  23. schankwart

    schankwart Banned User - violation of <a href="http://www.ca

    Secret Agent
    Colony Gamma
    ^Yes, add mine here...

    These scammers owe me almost $3k for pretty much 2 months now.
    Its getting sickening again...
    Last edited: May 9, 2004
  24. May 10, 2004
  25. Black21Jack

    Black21Jack Dormant account

    Courier driver
    Toronto, Ontario, Canada
    Play at Phoenician if you like the speed and the software of RTG's they will pay your winnings instantly to Neteller, and soon Nostalgia will be doing the same, in a couple of weeks maybe. Nostalgia is also an RTG if you didnt know.
  26. May 10, 2004
  27. jpm

    jpm Dormant account

    I can second that motion. I was playing at Phoenician last nite and hit a good ($250) hand on videopoker. Cashed out $350 and had it in neteller within 30 mins. :thumbsup:

    Portofino still hasn't paid. :(
  28. Jun 22, 2004
  29. jpm

    jpm Dormant account

    Still waiting for Portofino to pay up. STAY AWAY FROM THIS ROGUE!

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