1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice

Poll:Best Screenshot of the Month?



Candidates Revealed...Cast your vote!.
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Casino Complaint plush bingo incident

Discussion in 'Casino Complaints - Non-Bonus Issues' started by chriswba, Nov 9, 2017.

    Nov 9, 2017
  1. chriswba

    chriswba Newbie member

    Location:
    wolverhampton
    so basically i signed up to plush bingo and began to deposit and play over several days. anyhow i eventually managed to get up to around £1300 when i decided to withdraw so i uploaded my documents but there was an issue as i put my name down as chris when my id and bank card say christopher. so i asked them to change it.
    it was then that they told me that my account was excluded as id previously in the past excluded from a linked site although i dont know which one but on that incident i put down christopher (which may i add is a rarity) so now they are telling me that my winnings are voided which i feel is unfair as they should of detected me when i validated my card any how as thats what happened when i tried to sign up a site operated by them before.

    can anyone help me. i know that the casino probably has it all in their favour but i just feel like this decision is unfair
     
  2. Nov 9, 2017
  3. goatwack

    goatwack Denny, two is great, but three is a crowd CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    I'm always putting my full forename on anything official or formal because I know it'll save me grief further down the line. You never want to give casinos any reason for not paying up, however small the indiscrepancy....

    I do think it's harsh to void someone's winnings over it though. If they'd detected the name differences themselves prior to withdrawal, they might actually be accused of doing their jobs and being helpful :cool:
     
  4. Nov 9, 2017
  5. chriswba

    chriswba Newbie member

    Location:
    wolverhampton
    you see i dont really like my full name so i put chris most the time and its never been an issue with ID before lol and then when i discovered that i was excluded from some other site i was gutted especially as cozy games dont even operate for uk customers on that site and elektraworks does which i find confusing. i also feel like everything else was the same and i had to validate my bank card and like you said they wouldnt of bothered checking until it came to paying out.
     
  6. Nov 10, 2017
  7. brianleeporter

    brianleeporter Experienced Member

    Occupation:
    Butcher
    Location:
    liverpool-England
    I had the same problem with poker stars when I put my middle name when I opened and account but my middle name is not on any of my documents.

    Was a pain in the arse getting them to believe they were my documents haha.

    So now I always put what ever is on my docs when opening an account with someone new.
     
  8. Nov 10, 2017
  9. 4048

    4048 Experienced Member

    Occupation:
    Site manager
    Location:
    Malta
    How does that work?

    Wouldn't that mean that officially you don't actually have a middle name?

    I'm just curious cause middle names are so often ignored in name fields so I usually just put NAME MIDDLENAME, which I've found out on some pages looks really bad when they have those win feeds showing both.
     
  10. Nov 10, 2017
  11. brianleeporter

    brianleeporter Experienced Member

    Occupation:
    Butcher
    Location:
    liverpool-England
    Only on my birth certificate I do, passport only has first and second name.
     
  12. Nov 10, 2017
  13. 4048

    4048 Experienced Member

    Occupation:
    Site manager
    Location:
    Malta
    I see, that's the only thing I could think of after submitting my reply earlier too. Having worked in CS I don't think I've ever requested a birth certificate, but then middle names missing or being added was never an issue as it is pretty self-explanatory.
     
  14. Nov 10, 2017
  15. brianleeporter

    brianleeporter Experienced Member

    Occupation:
    Butcher
    Location:
    liverpool-England
    Yeah I understand. It's all getting a bit too much IMO.

    when I had the issue at pokertars I had to send them pictures of me holiding my ID next to my face and all sorts was a nightmare.

    As I said before that's why when joining a new casino I make sure everything is the same.
     
  16. Nov 15, 2017
  17. alexking12k

    alexking12k Experienced Member

    Occupation:
    Commodities trader
    Location:
    Los Angeles, CA
    When it comes to online casinos, nothing is self explanatory. They will exploit any and every discrepancy or loophole if that will help them to get out of paying the player.
     
  18. Nov 15, 2017
  19. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    hmmmm, but that wasn't the reason he was denied his winnings. The main reason was because he had a self excluded account in one of their sister sites.

    The name was just another issue.

    @OP

    I mean you could try doing a PAB. But not sure if it will be successful or not. But you could at least try. And dont forget, if you do a PAB you can not discuss it until it has been concluded in any threads or posts.
     
  20. Nov 15, 2017
  21. alexking12k

    alexking12k Experienced Member

    Occupation:
    Commodities trader
    Location:
    Los Angeles, CA
    If self exclusion was involved at any point then I doubt there would be much the player could do. Some casinos enforce the SE quite strictly and kudos to them for that.
     
  22. Nov 15, 2017
  23. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    Yeah I know, And I did say that I wasn't sure if it will be successful or not, I do believe it wont be. But doesn't do any harm to try though does it? Because there could be discrepancies on the bingo sites end! and a PAB might bring those to light.
     

Share This Page