Playtech passed out my phone number

[lauram]

Well this one threw me for a loop. Few days ago i downloaded a playtech casino and deposited and played. I had to at that time update any info that changed. The only thing that did was my phone number. Next day I get this email.
24 hours remaining only …

Hi Laura,

We tried to call you but without success unfortunately , we have a huge surprise waiting for you , this surprise will disappear in the next 24 hours, come online as soon as you see this email.

To enjoy this HUGE surprise, here are two possibilities:
you can either login directly to the casino from your desktop by clicking on the Casino icon or you can download again the casino from the following link:



Now this is not the casino I had deposited in. And there is no way they are affiliated with the casino i did play at. So I take it they pass out my info to other playtechs. Not only that I had 17 calls in the 24 hour period including 2 to 5 am.

 

[cdomi66]

I've gotten 3 different emails from separate casinos exactly like that..new marketing scam...they just want you to log back in and play...no phone calls were received or made I'm sure

 

[lauram]

I did receive calls from this playtech casino. My issue is that i have a new phone number, and the playtech I had deposited at is the only one that has it.
So I know for a fact that they had passed it out.

 

[Repro]

I did receive calls from this playtech casino. My issue is that i have a new phone number, and the playtech I had deposited at is the only one that has it.
So I know for a fact that they had passed it out.

Same email here (from Titan casino), but no phone calls.

 

[Glunn11]

...but, but, there's a HUUUUUGE surprise waiting for you!

*Promotional offers defined as "surprises" are subject to 100x playthrough, scratch card only. Any play on non-scratch card games or any attempts to withdraw before playthrough is met will result in the Company selling your personal information to more surprise-filled casinos.

 

[vinylweatherman]

I did receive calls from this playtech casino. My issue is that i have a new phone number, and the playtech I had deposited at is the only one that has it.
So I know for a fact that they had passed it out.

Is this the FIRST casino to have been supplied with this updated number?

Try contacting the other casino, and ask them what number they have for you when they were unable to contact you.
If they quote your NEW number, that only the Playtech you deposited in has, it's GOTCHA in writing.
Follow up by implying this might be why they were unable to reach you, and inquire WHERE they got this number for you that they didn't have any success with. IF they say "from our sister casino" in an attempt to bluff their way out of it, it's GOTCHA for a second time, since if the two are not part of the same group, then your personal data is being stored centrally by Playtech on behalf of all casinos using the software, and not being "ringfenced" properly, allowing illegal sharing BETWEEN completely different companies.

This is at odds with claims made by casinos that they take stringent measures to prevent your data from "escaping".

You could also try creating a new email address, and then telling just ONE of the Playtech casinos that this is now your email address. See if this magically propagates to the other unrelated Playtech casinos.

 

[lauram]

Yes this playtech is the only casino that had this new number. And when I had asked vegas red why after all this time they contacted me they stated,
that they had offers sent to many players that have not deposited for over a long period. When i went in and checked my account they had my old number.
Now the number they did have, was over 3 years old. I have had 2 new numbers since then. If any player wishes to know what casino this is please private message me. I wish not to expose the name in open till I have fully dealt with this issue. Great idea about the email addy change. My friend also plays I will get them to change theirs to see what happens.

 

[Nifty29]

I've suspected for some time that there are a large group of playtechs that are owned and run by the same people and this situation and those emails has confirmed it.

Laura I think you will find that this new casino and the casinos that contacted you are connected even though they may not be open about it.

It certainty won't be playtech themselves.

All I can say is that they must be desperate for players.

 

[vinylweatherman]

Yes this playtech is the only casino that had this new number. And when I had asked vegas red why after all this time they contacted me they stated,
that they had offers sent to many players that have not deposited for over a long period. When i went in and checked my account they had my old number.
Now the number they did have, was over 3 years old. I have had 2 new numbers since then. If any player wishes to know what casino this is please private message me. I wish not to expose the name in open till I have fully dealt with this issue. Great idea about the email addy change. My friend also plays I will get them to change theirs to see what happens.

You need evidence that Vegas Red tried to call your NEW number, which they simply CANNOT know.

It could be that they tried your old number, and then sent the "we tried to phone" email when they couldn't get through. The 17 calls could just as easily have come from this latest casino that DOES have your new number, but they have NOT sent you an email to say they have tried, and failed, to phone you.

If this was managed centrally, I would have thought your new phone number would start turning up in the other Playtech casinos.

 

[lauram]

Well this new number I am using is a cell phone. And my old number would not of influenced this new number by any means. First off the land line is doing repair so this phone has been shut down. Next I have a cell for personal reasons and so on. This other number they called me at was not even 3 days new and the only place it had been passed out to was the casino I deposited at. And yes i had my son answer one of their calls and it was vegas red.

 

[vinylweatherman]

Well this new number I am using is a cell phone. And my old number would not of influenced this new number by any means. First off the land line is doing repair so this phone has been shut down. Next I have a cell for personal reasons and so on. This other number they called me at was not even 3 days new and the only place it had been passed out to was the casino I deposited at. And yes i had my son answer one of their calls and it was vegas red.

Looks like they have some explaining to do.

1) This number has only existed for 3 days.
2) It has only been given to ONE Playtech casino
3) Vegas Red had this number within 3 DAYS, yet are NOT related to the casino you gave the number to other than by their use of Playtech software.

Clearly, the casino you gave the number to, and Vegas Red are very CLOSELY related, and if they say they are not, are both LYING. The other explanation is that PLAYTECH THEMSELVES share this level of information freely between their licensees on their "central database", the one that officially does not exist

 

[baldidiot]

That's messed up - it's bad enough when somewhere you signed up at calls you, let alone some other chump.

 

[Rhyzz]

PLAYTECH THEMSELVES share this level of information freely between their licensees on their "central database", the one that officially does not exist

Take it from me, it doesn't

 

[Nifty29]

I think you will find that vegas red is related somehow to this other casino.

I received several of the exact same emails and i knew already they were all connected.

Again, I sincerely doubt it was Playtech.

 

[vinylweatherman]

Take it from me, it doesn't

I'm not so sure. There have been a few complaints from players who were asked to post their documents for verification. They had to post them to MANILA, rather than the actual casino concerned. This was because it was Playtech, rather than the individual casinos, that were carrying out this verification. It is not Playtech themselves, but a Manila based company contracted by PLAYTECH to carry out player verification for it's licensees. This is CERTAIN to involve some kind of "central database", otherwise this company could not carry out this task.

I think you will find that vegas red is related somehow to this other casino.

I received several of the exact same emails and i knew already they were all connected.

Again, I sincerely doubt it was Playtech.

This is a case of Playtech's policy of "turn a blind eye" towards what it's licensees get up to, and in this case Vegas Red lying about any link makes the evidence point to Playtech themselves as the ones storing the data centrally, and then passing it out to other casinos.

Playtech probably know who is related among their licensees, but keep quiet about it, even if these licensees lie about it. I bet they WOULD confirm such a link if PLAYTECH found themselves being investigated by an official body as to how such data spread to an unrelated group, with the only KNOWN link being this contractor that handles player verification.

 

[Rhyzz]

Why people would be sending documents to Manilla I dont know, unless they were a white label using a certain Asian company to run their business (one that shall not be named!). There is no central database, can you imagine a company like bet365 sharing their player data with the likes of Playtech who have a significant interest in William Hill, let alone numerous other brands under their platform...I think not.

Whilst you're right to be inquisitive over sending documents to Manilla, you're shooting wide of the mark on the conspiracy of Playtech pooling player info. I'd say the operators were related in some way.

 

[Brooklyn]

...but, but, there's a HUUUUUGE surprise waiting for you!

*Promotional offers defined as "surprises" are subject to 100x playthrough, scratch card only. Any play on non-scratch card games or any attempts to withdraw before playthrough is met will result in the Company selling your personal information to more surprise-filled casinos.

 

[vinylweatherman]

Why people would be sending documents to Manilla I dont know, unless they were a white label using a certain Asian company to run their business (one that shall not be named!). There is no central database, can you imagine a company like bet365 sharing their player data with the likes of Playtech who have a significant interest in William Hill, let alone numerous other brands under their platform...I think not.

Whilst you're right to be inquisitive over sending documents to Manilla, you're shooting wide of the mark on the conspiracy of Playtech pooling player info. I'd say the operators were related in some way.

Well, if there is a deception regarding this sending of documents to Manilla that has cropped up a few times, how can be trust ANYTHING Playtech tell us. It is in their interests to deny the existence of a central database, but there are things that happen to players that MUST involve the sharing of data between unrelated Playtech casinos. SOMETHING is being shared by SOMEONE, and even if Playtech do not operate it, some kind of "central database" DOES exist somewhere.

This company in Manilla is NOT Playtech themselves, but it seems they do the verification for ALL Playtech operations, so they WOULD have access to player data, and it would be "central". We have to trust that they ensure that this data does NOT leak between operators, but we have no choice BUT to have our data processed there, since it is the operators that have chosen this company, and it is hard to believe that Playtech didn't play a role in influencing the operators to choose THIS company, rather than each engage their OWN verification company. It would be like EVERY business independently choosing the SAME accounting firm; no-one would believe this was merely a coincidence, and would start looking for the "malpractice".

 

[Rhyzz]

This company in Manilla is NOT Playtech themselves, but it seems they do the verification for ALL Playtech operations, so they WOULD have access to player data, and it would be "central".

I genuinely enjoy reading alot of your comments. Most of the time it's like you're reading my mind, but you're way off the mark here. I know all about Playtech and how they operate and I assure you, there is no central DB. They have no access to player data, ESPECIALLY financial information that would allow them to verify accounts like you say.

I've no doubt something fishy has gone on, more than likely a dodgy employee in Manilla stealing player data and selling it to affiliates, but it's not Playtech themselves.

 

[vinylweatherman]

I genuinely enjoy reading alot of your comments. Most of the time it's like you're reading my mind, but you're way off the mark here. I know all about Playtech and how they operate and I assure you, there is no central DB. They have no access to player data, ESPECIALLY financial information that would allow them to verify accounts like you say.

I've no doubt something fishy has gone on, more than likely a dodgy employee in Manilla stealing player data and selling it to affiliates, but it's not Playtech themselves.

Well, it is PLAYTECH that are calling the shots, and players have no choice BUT to allow their data to be forwarded to the company in Manilla for verification. Most of the time, players don't see this, but there have been occasions where players have been told to POST notarised copies of their documentation direct to Manilla, rather than to the casino.

Playtech merely have "corporate deniability", since it is this subcontractor that has player data, and NOT Playtech themselves.

IF this Manilla based company did NOT have player data, WHY are some players required to post their documents to them, rather than to the casino?

 

[Rhyzz]

Well, it is PLAYTECH that are calling the shots, and players have no choice BUT to allow their data to be forwarded to the company in Manilla for verification. Most of the time, players don't see this, but there have been occasions where players have been told to POST notarised copies of their documentation direct to Manilla, rather than to the casino.

Playtech merely have "corporate deniability", since it is this subcontractor that has player data, and NOT Playtech themselves.

IF this Manilla based company did NOT have player data, WHY are some players required to post their documents to them, rather than to the casino?

Playtech don't do any player verification, it's down to the operator to do this. Playtech do have interests in certain companies based in Manilla and the operators who tell people to do this are probably connected to them in some way, but it's not an across the board thing.

 

[vinylweatherman]

Playtech don't do any player verification, it's down to the operator to do this. Playtech do have interests in certain companies based in Manilla and the operators who tell people to do this are probably connected to them in some way, but it's not an across the board thing.

Seems odd that a casino based in GIBRALTAR would tell a player to send their documents by post to MANILLA. I would have expected them to ask them to be posted to them in Gibraltar, and for THEM to get them verified, and even if this WAS in Manilla, the player would never know.

One player who made a fuss was told, in effect, it was down to PLAYTECH that this had to be done in Manilla, even if NOT by Playtech themselves.

It certainly seems like they have "something to hide", and are being coy about what EXACTLY is going on because they know players are NOT going to like the truth.

Although this case has nothing to do with verification, it DOES stem from the IMPOSSIBLE level of knowledge that a COMPETITOR Playtech casino has about the information a player has given ONLY to the Playtech casino they have recently played at, and apart from the leak, there is the sheer SPEED with which this "secure personal information" found it's way to this other Playtech casino.

It doesn't matter HOW this happened, it DID, and it is a BREACH OF TRUST that it was allowed to happen, and if Playtech were not involved, they SHOULD GET INVOLVED and start POLICING what some of their operators are getting up to, because as demonstrated by this case, it is PLAYTECH that often gets the blame, because it is ONLY them that can POSSIBLY have this level of access - even though they DON'T.

Which is more LIKELY in a players' view

1) A casino quite GLADLY gave a competitor the phone number of one of it's players, so that they could be POACHED from them by said competitor.

2) The competitor has access to some centralised database containing the details of ALL players registered at ALL Playtech casinos, and they used it to poach a player from a competitor, rather than detect possible fraud (the likely reason for such a database being around).