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Playtech not honouring no deposit bonuses.

Discussion in 'Casino Complaints - Bonus Issues' started by paulyt, Sep 29, 2009.

    Sep 29, 2009
  1. paulyt

    paulyt Experienced Member

    Occupation:
    carer
    Location:
    Sydney
    I found a site that has links to a few playtech casinos offering no deposit bonuses. The only casinos to honour these bonuses are William Hill and one other that uses an automated system. The other ones like Casino Del Rio and Cameo which use customer service agents have all me give them a link to to the site then said "I will forward your concern to the correct department. You will be notified of the outcome within 72 hours" Before and after this they keep trying to get me to deposit, even going so far as to say "The bonus I have for you is better than a no deposit bonus" Needless to say I never get an email from them or the bonus. Why do they offer no deposit bonuses if they don't want to honour them?
     
  2. Sep 29, 2009
  3. coxwel

    coxwel Senior Member PABnononaccred MM

    Occupation:
    student
    Location:
    germany
    as you already recognized are are quite some playtechs which have the rule to offer nd bonusses 72hours after you registered and only if youre eligile for the promo. in my experience after 72hours and if you used the correct link to register theres no problem in receiving these bonusses.

    of course in some playtechs right after you sign in the livechat pops up and any operator sweetens you with some bonus offers. its up to you which offers you consider worth to take, depends.


    but beware there are also some playtechs offering those bonusses that are kind of fishy.

    i would advice you to maye try klub8, its also listed here as accredited. they wont give you any freechip BUT they just have 8times wagering on their bonusses. maye invest a little and try this way, you have a better chance of making a real profit.


    cheers


    coxwel
     
  4. Sep 29, 2009
  5. paulyt

    paulyt Experienced Member

    Occupation:
    carer
    Location:
    Sydney
    Thanks, I'll check it out.
     
  6. Sep 30, 2009
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This may be an affiliate site that is known to them for sending through "poor quality players". Oddly enough, it is the PLAYER that is expected to suffer for the sins of this AFFILIATE.

    This affiliate is probably bringing together lots of free chips into one website, and offering a guide as to how to "advantage play" them and move on. The casinos may be getting players who ONLY use the free chip, and also seeing a disproportionate number from this one site. Some of the codes may not even be available to most players, and the affiliate may have found them elsewhere, and published them without publishing the criteria, which may be that you have to come from a different portal, or have received something in the post.

    The obvious solution would be to tell this affiliate his site does not meet the required standards, and close their account if they don't change it. Greed is the reason this doesn't happen. The casino knows this site gets alot of attention, so try to fool the players it brings in to take a different bonus from CS, where the casino stands a good chance of making money.

    Players should not take up alternative offers from CS though, since the mere refusal of the free chip means the casino could have them flagged "advantage player - from xxxxxxxx.com", and this could cause further trouble.
     
    1 person likes this.
  8. Oct 3, 2009
  9. paulyt

    paulyt Experienced Member

    Occupation:
    carer
    Location:
    Sydney
    Still no emails or free chips. I do keep getting phone calls from Casino Del rio trying to get me to deposit.
     
  10. Oct 3, 2009
  11. thebizb

    thebizb Dormant account

    Occupation:
    railroader
    Location:
    ontario
    i'd go with klub8 for sure. I downloaded them from here a few months back won a bit and received my dough in a mere few hours. Now they are the only playtech that i'm willing to play at.
     
  12. Oct 24, 2009
  13. paulyt

    paulyt Experienced Member

    Occupation:
    carer
    Location:
    Sydney
    A month later and I'm still waiting lol.
     
  14. Oct 25, 2009
  15. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This is "high pressure selling". They have advertised a "teaser" which they don't actually have available, but because you registered an interest, you are now a "lead" to be given a good working over by the sales team. They are trying to get your money, and the fact they are prepared to use unethical (and possibly ILLEGAL) advertising methods to entice you to part with your details for the promise of a non existent free chip should tell you that an equally unethical approach might be taken were you to WIN. You might end up being "jerked around", or even have them void winnings "at management discresion".

    Casino Del Rio don't have the best of reputations, often being the subject of complaints.

    William Hill, despite owning some old rogue casinos, say they are determined to clean them up, and bring them to the standard expected of a UK household name, even so, they may NOT allow you to simply go from one casino to another playing only with free chips. They may allow two, maybe three, but then you will most likely get flagged and encouraged to become a depositing player at one of the casinos you have already played.
    Playtech software itself can be configured to block serial registration and bonus claiming at a string of sister casinos, referring such accounts for manual assessment.
     
    1 person likes this.
  16. Oct 29, 2009
  17. CK - Schalk

    CK - Schalk Dormant account

    Occupation:
    Affiliate Manager
    Location:
    Melbourne, Aus.
    Sometimes Casinos offer new affiliates a "special promo" in the form of a NDP or exclusive promo to kickstart the campaign. These are usually only valid for a specified period (1 month or so).

    Now after the bonus expires, some affiliates may not take down the promo codes, even though the casino does not offer the promotion any longer. Sometimes they know that the player won't get the bonus, but figure that if he's gone to the trouble to sign up (for the NDP), the player may actually make a deposit.

    Then of course, you get other sites that would see the promo code, and without knowing what the terms or timeframe of the bonus offer are, would copy it to their own sites.

    The procedure her is to contact the affiliate concerned, and send them all the info they might require to change to offer to a valid one, and then when push comes to shove, eventually threaten to close the affiliate account if they do not comply.

    I can see how this may look like the casinos are luring you in with a No deposit offer, and then trying to sell you a deposit bonus, but ultimately, the CS person is just doing their job. They'll have a list (or whatever system they use) of active promos, and when a client comes in to claim one, check it, see the promo is not there, and then offer an alternative from what's available to them.

    It's akin to me telling people that Kmart are selling computer chairs for $4. People would flock there, and the poor sales person there would obviously not honor my offer, but at least try and direct people to the most relevant offer that IS available. Some people may actually buy something, seeing as their there already, but those that don't can't really blame Kmart.

    The net is a big place, and even though the programs try to keep an eye on the affs, it's virtually impossible to make sure everyone is compliant all the time.
     
  18. Oct 29, 2009
  19. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Unfortunately, many players simply don't understand the casino-affiliate relationship. They DO, however, underststand ADVERTISING. They see a banner on an affiliate site which offers the promo, they think this is the SAME as an ADVERT, bought and paid for, but placed by the CASINO for a specified period, and expect that the CASINO would remove the advert when the offer expired simply by NOT asking for another "insertion". They do NOT understand that the site GETS PAID when they click through and deposit, and therefore see no obvious reason for a bad affiliate site to leave up an expired advert that is no longer being paid for.

    Casinos, and their affiliate programs, can deal with this by ensuring that expired banners are REMOVED from THEIR servers, and replaced with something more generic. Most affiliate programs give their affiliates code to insert banners into their websites, but many never bother to deactivate old banners when offers in them expire. If the affiliate hasn't noticed the change, and has left the old banners up, the offer is still displayed, despite it being expired.

    Where other sites copy the codes, there isn't much the casino, or the program, can do about it, however the codes are then just posted as codes, and do not look like banner ads placed by the casino.

    There will always be a number of bad affiliates, who would deliberately set out to mislead, and they might copy the banner onto their own server, so that nothing the casino affiliate program did would prevent them from displaying an expired offer. This type of affiliate is also likely to be promoting "rogue" casinos, since they pay more in commission. Seasoned players can tell the difference, but new ones cannot, and get stung.

    The most effective sanction a program has is to close an affiliate account. They stand to lose revenue from EXISTING players, as well as from new ones.

    Many players feel there is a "double standard", where an affiliate can misbehave to the level of FRAUD (such as displaying false information/offer codes, or running a covert spamming campaign), yet be given a second chance after a "good talking to", yet a PLAYER who is so much as SUSPECTED of fraud has winnings confiscated, and their account closed, with NO second chances unless they appeal the decision through a third party mediator such as eCogra. Even "play not within the spirit" can result in confiscation of winnings, but an offence of a similar level of severity from an AFFILIATE is treated as a minor issue, with no repercussions.
     
  20. Oct 29, 2009
  21. CK - Schalk

    CK - Schalk Dormant account

    Occupation:
    Affiliate Manager
    Location:
    Melbourne, Aus.
    I agree.

    Just thought I'd throw up some scenarios or possible explanations for the original poster.
     

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