Resolved Playojo rep/skill on Net rep here?

[Bex2207]

Before I start making noise and contacting ADR/UKGC and god knows what is there a rep here for the above? Absolutely impossible to get any sense or sort this out directly with Playojo, you wait days and days and days. So I thought I'd come here and ask first as Marcus the bot isn't even available anymore due to them now posting reams of odd T &Cs and nothing else.

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[Bex2207]

Before I start making noise and contacting ADR/UKGC and god knows what is there a rep here for the above? Absolutely impossible to get any sense or sort this out directly with Playojo, you wait days and days and days. So I thought I'd come here and ask first as Marcus the bot isn't even available anymore due to them now posting reams of odd T &Cs and nothing else.

 

[maxd]

The rep's page is here: iGaming reps . The PlayOjo rep -- @EGO -- is good, usually deals with stuff in less than 24 hours.

If you have any problems feel free to contact me via @maxd , or via email max.drayman@casinomeister.com .
Also consider our Complaints service if you feel the matter requires in-depth examination: instructions are here -- How to submit a Player Arbitration (PAB) Ticket - Casinomeister Forum .

Finally, please don't post multiple threads on the same subject. If you've read the Forum Rules -- YOU SHOULD -- you'll see that it is a violation of rule 1.2 :

1.2 - No "cross posting": In other words, do not post the same message to more than one thread or topic section. Cross postings will be deleted and posting privileges may be suspended for doing so if it continues.

Your threads have been merged.

Regards,
Max Drayman
Forum Co-Moderator, Casinomeister.com

 

[Bex2207]

Apologies, I didn't mean to post it twice I'm not great with technology as I'm 70 it's why despite being here a while I didn't post a hello altho I'm better than I was a few years ago when all I could do was surf on YouTube and answer emails and messages. Wasn't intentional to post twice. I'll keep that in mind re PAB but there's also IBAS I think and I know gambling commission don't deal with individual complaints but you can make them aware was suggested to me too. Thank you for answering

 

[maxd]

... there's also IBAS I think and I know gambling commission don't deal with individual complaints but you can make them aware was suggested to me too....

All true. Choose whichever route you prefer but do keep in mind that the turn-around at IBAS is typically measured in months.

The UKGC won't help you -- and frankly might not be interested, depending on your issue -- but for some things they'll take your info and keep it on file.

We've known the PlayOjo people for roughly a decade and have a good working relationship with them. As I say, most issues get resolved within 24 hours or so.

No worries about the double post, just something to keep in mind.

- Max

 

[Bex2207]

Thanks Max I really appreciate your reply and knowledge. I hope it can just be resolved swiftly so I can stop taking headache pills it's quite frustrating.

 

[EGO]

as mentioned in the PM , we have now received your bank details and are proceeding with your withdrawal
I hope to have an update for you soon

 

[Bex2207]

as mentioned in the PM , we have now received your bank details and are proceeding with your withdrawal
I hope to have an update for you soon

I hope so, thank you. Appreciated.

 

[EGO]

I hope so, thank you. Appreciated.

I hope so, thank you. Appreciated.

you have been paid

 

[Bex2207]

you have been paid

 

[Bex2207]

you have been paid

Sorry sent nothing by mistake sigh, I'll just wait and see tbh. Thanks for your efforts

 

[Bex2207]

you have been paid

Received thank you

 

[unitedgirl94]

Please could I jump on? Don't know how to make a new post, My withdrawal has been pending for over 30 hours now

 

[unitedgirl94]

My withdrawal has been pending for over 35 hours now on play Ojo , used to be so quick. Or at least only 24 hours, I'm fully verified and all documents were accepted months ago, any reps that can help me get them processed please?

 

[Casinomeister]

Well - please remember this is a weekend. Most reps work M-F 9-5 sort of thing.

 

[EGO]

My withdrawal has been pending for over 35 hours now on play Ojo , used to be so quick. Or at least only 24 hours, I'm fully verified and all documents were accepted months ago, any reps that can help me get them processed please?

and in my reply by PM you got paid earlier today