Prime Casino (skill on net)

[mwestwo]

Hi all, is there a rep that is able to help me with Prime Casino (skill on net).

I have verified my ID and I uploaded my source of funding a couple days ago, but they dragging there heels and keep giving me the same scripted response on chat. I can't withdraw my winnings because "documents still being verified".

 

[SlotsGuy]

Another group that needs to go, they should be forced to sell each website to independent business people or to another current Casino brand which owns no more than 2 other websites

 

[mwestwo]

They are a joke of a company

 

[PrimeGaming]

Hi there,

Can you let me know your username so I can check this for you?

Thanks

 

[mwestwo]

Hi there,

Can you let me know your username so I can check this for you?

Thanks

Sent you private message my friend

 

[Roman88]

Send a formal complaint via email, including relevant details. You can also check their terms for processing times and consider escalating to a regulatory body if needed.

 

[mwestwo]

That's I keep getting back, it's ridiculous

 

[SlotsGuy]

That's I keep getting back, it's ridiculous

Firstly that chat software is awful, several casinos now use this. It's laid out to deceive people into thinking it's live chat, when actually it's just an email messenger tab which can take up to 72 hours for support to respond. I read somewhere people have sat for hours thinking it was 'live chat' when it wasn't lol.

I expect the team who conduct this review only work 9-5 Mon-Fri so you should hear back from Monday onwards. It's annoying I know and I'm sure 99% of the folk on this site have experienced the same poor standard of customer support that you're dealing with...I certainly have.

Hope you get ya withdrawal soon and move onto another casino which doesn't treat players like shite.

 

[mwestwo]

Hopefully mate, well I've just checked and it says my documents is still pending but it's now at least let me make a withdrawal, so that's a positive I think/hope