Announcement Playojo Casino - Accredited Casino

[JameThai]

Problem with Playojo.

I sign in, no problem. I deposit , no problem. Everything looks ok.

When i try to spin some slot i get error at i cannot play real money. After talk with chat support, reason is at i make self-exclusion on some other casino and some licence reason i cannot play here either.

Ok, i understand and accept it. But how can i know i cannot play some very new looking casino?...ok maybe i have to search some licence information before i sign in. Not sure how i make it... Easier is at casino check that meanwhile i try to sign in or at least when i try to deposit. Playojo dont do it, just send me email, at welcome to casino etc etc.

Problem is now at my deposit is still inside casino and they dont wanna send it back same way (Trustly) how i deposit. They ask my Neteller or Skrill account , what i dont have it. I ask if they can use some other method.

Now after one week they dont proceed it this withdrawal any way and stop answer my questions.

 

[spintee]

Problem with Playojo.

I sign in, no problem. I deposit , no problem. Everything looks ok.

When i try to spin some slot i get error at i cannot play real money. After talk with chat support, reason is at i make self-exclusion on some other casino and some licence reason i cannot play here either.

Ok, i understand and accept it. But how can i know i cannot play some very new looking casino?...ok maybe i have to search some licence information before i sign in. Not sure how i make it... Easier is at casino check that meanwhile i try to sign in or at least when i try to deposit. Playojo dont do it, just send me email, at welcome to casino etc etc.

Problem is now at my deposit is still inside casino and they dont wanna send it back same way (Trustly) how i deposit. They ask my Neteller or Skrill account , what i dont have it. I ask if they can use some other method.

Now after one week they dont proceed it this withdrawal any way and stop answer my questions.

They are skil on net and have casino SlotsMagic and DrueckGlueck

You can contact the rep here Outdated URL

 

[ReggieMac]

Finally made a deposit - but I've looked for where I can send in my id verification bits and bobs for approval but i cant seee anything anywhere. Fussy I know but for my peace of mind, when I am somewhere new I prefer not to play until I know my ID has been verified and any withdrawals are subject to normal every day processing times (without bonus taken) (for my minion data

Any clues? is it an email request from them maybe rather that upload to site?

OH PS. one big negative! charging me for a deposit sucks big time - go the guts way and charge on a withdrawal - much happier to pay when i have won something not when I'm probably on a losing streak and every penny counts!
Harsh

I agree, I always want to have my account verified BEFORE I start depositing anything after my first initial deposit, so far I have been waiting almost a week to get verified and that is despite asking 3 times on their online chat if my account is verified to be told they would chase it up and I would get confirmation in the next couple of hours. I have been depositing my money elsewhere whilst waiting!

 

[EGO]

After receiving your requested ID yesterday your refund was sent today by wire

Problem with Playojo.

I sign in, no problem. I deposit , no problem. Everything looks ok.

When i try to spin some slot i get error at i cannot play real money. After talk with chat support, reason is at i make self-exclusion on some other casino and some licence reason i cannot play here either.

Ok, i understand and accept it. But how can i know i cannot play some very new looking casino?...ok maybe i have to search some licence information before i sign in. Not sure how i make it... Easier is at casino check that meanwhile i try to sign in or at least when i try to deposit. Playojo dont do it, just send me email, at welcome to casino etc etc.

Problem is now at my deposit is still inside casino and they dont wanna send it back same way (Trustly) how i deposit. They ask my Neteller or Skrill account , what i dont have it. I ask if they can use some other method.

Now after one week they dont proceed it this withdrawal any way and stop answer my questions.

 

[ReggieMac]

I agree, I always want to have my account verified BEFORE I start depositing anything after my first initial deposit, so far I have been waiting almost a week to get verified and that is despite asking 3 times on their online chat if my account is verified to be told they would chase it up and I would get confirmation in the next couple of hours. I have been depositing my money elsewhere whilst waiting!

Well one PM later and verification confirmed pronto! Very quick response from rep, time to go and play!

 

[JameThai]

I send my ID 6 days ago 10.6 time 19:31 so very slowly this email reach you if you get it yesterday. But thank you anyway, now i wait my money come back! (not yet)

Its fantastic if your casino have some check-in process like other casino have. If player already make this self-exclusion on same licence casino, then you dont let them sign in or deposit.
I face this situation many times and nobody hurt then. Now you get bad reputation from players because case like this.

After receiving your requested ID yesterday your refund was sent today by wire

 

[EGO]

my bad, i was mistaken about the date you sent your ID
but anyway your refund is on the way so we are cool now

regarding SE and notifying players, we have just initiated a process that will do the job. Another thing players can do is click on our license information so they will see all the casinos in our Network under the same license and avoid any of them if already Self excluded. This was a CM request and we were one of the first casino groups to respond and add it to our websites.

I send my ID 6 days ago 10.6 time 19:31 so very slowly this email reach you if you get it yesterday. But thank you anyway, now i wait my money come back! (not yet)

Its fantastic if your casino have some check-in process like other casino have. If player already make this self-exclusion on same licence casino, then you dont let them sign in or deposit.
I face this situation many times and nobody hurt then. Now you get bad reputation from players because case like this.

 

[spintee]

my bad, i was mistaken about the date you sent your ID
but anyway your refund is on the way so we are cool now

regarding SE and notifying players, we have just initiated a process that will do the job. Another thing players can do is click on our license information so they will see all the casinos in our Network under the same license and avoid any of them if already Self excluded. This was a CM request and we were one of the first casino groups to respond and add it to our websites.

Trouble is alot of players would not even know they was self excluded from said actual site, let alone a sister site, they may be simply pissed off due to losing and decide to shut account not relising they have SE or even CS took it the wrong way and SE the player when they just wanted account closed.

Even so, many players would not know about all this licencing thing or that casino even had sister sites and better still most of the links to the commission on casino sites do not work right. plus casino are getting bought or changing platforms on a daily basis, plus new sites opening up

This case you got it half right by not letting the player have a spin but to should not really get to that point, Would it not be easy to set up before signing up a simple name and date of birth box? There would not be many people with the same name and D.O.B

I personnly have not got a problem with your sites and do have a odd deposit across the group, Plus you are a great active rep

 

[KingEricOwens]

I've been playing at PlayOJO since I saw it advertised on tv, looked awesome and it is. I only have a small budget but with no wager requirements and decent slots I'm a happy man! I'd recommend.

 

[KingEricOwens]

My small budget is going on PlayOJO at the moment because they have a great selection of slots and games. The no wager requirements are obviously a huge perk.

Great job, recommended.

 

[kidgloves]

Just a heads up re verification docs for OjO -

All the usual stuff asked for, but in addition they ask for a "Deposit confirmation form" that has to be signed. The way it is worded, it seems mandatory, however when querying what was needed with support. that document is only needed if they ask for it.

Perhaps OjO should reword it better so it's more clear for new customers.

 

[PaaskeDenmark]

Hi I am to make my first deposit. BUT not really happy you have fees for deposit at least withdrawals could in some way be accepted but on deposits is really bad even on neteller??? no other good casinos that I use has any fees on deposit and nothing with neteller.

Also I received offer posted below. How come you give me a nice offer deposit £10 and get 50 spins when minimum deposit is £20? Again not really impressed about this but will go ahead and make deposit of £20 now and see how goes. Just I think you need to check into what offers you send out etc. (why is SKRILL minimum £10 when Neteller is minimum £20? makes no sense when its same web wallet and company??)

Will report back about my experience here how it all works hopefully with a nice withdrawal

OJO SAYS GIMME SPINS!

I’ve got an OUTTA’ THIS WORLD offer coming at you!

DEPOSIT £10 and get 50 FREE SPINS

Game: Fairytale Legends: Hansel & Gretel

Login, head over to the Kickers and claim the “Gimme Spins” Kicker.

All wins are paid in cash with no wagering requirements.

Not bad for an online casino.

 

[PaaskeDenmark]

Hi I am to make my first deposit. BUT not really happy you have fees for deposit at least withdrawals could in some way be accepted but on deposits is really bad even on neteller??? no other good casinos that I use has any fees on deposit and nothing with neteller.

Also I received offer posted below. How come you give me a nice offer deposit £10 and get 50 spins when minimum deposit is £20? Again not really impressed about this but will go ahead and make deposit of £20 now and see how goes. Just I think you need to check into what offers you send out etc. (why is SKRILL minimum £10 when Neteller is minimum £20? makes no sense when its same web wallet and company??)

Will report back about my experience here how it all works hopefully with a nice withdrawal

OJO SAYS GIMME SPINS!

I’ve got an OUTTA’ THIS WORLD offer coming at you!

DEPOSIT £10 and get 50 FREE SPINS

Game: Fairytale Legends: Hansel & Gretel

Login, head over to the Kickers and claim the “Gimme Spins” Kicker.

All wins are paid in cash with no wagering requirements.

Not bad for an online casino.

Now I am really Angry !!!! sorry to post so quick about it here but this is a joke ! I have been taken 2 x £20 deposits and i only submitted deposit ONCE and clicked once. What is this all about? I could only afford to make one deposit and now i have been charged £20 x 2 plus charges as well 2 x £0.70 =£1.40.

What was supposed to be a small £10 deposit for bit of fun and some free spins has now turned into over £40 in deposits and costs which i will prob end up losing not happy at all. And as they have been taken from my neteller account no way i can get them back before I verify my account with docs etc...

 

[PaaskeDenmark]

Now I am really Angry !!!! sorry to post so quick about it here but this is a joke ! I have been taken 2 x £20 deposits and i only submitted deposit ONCE and clicked once. What is this all about? I could only afford to make one deposit and now i have been charged £20 x 2 plus charges as well 2 x £0.70 =£1.40.

What was supposed to be a small £10 deposit for bit of fun and some free spins has now turned into over £40 in deposits and costs which i will prob end up losing not happy at all. And as they have been taken from my neteller account no way i can get them back before I verify my account with docs etc...

Just wanted to apologize for my very negative vibe. And instead say I am actually thankful for the chance Ojo Casino gave me with getting 50 free spins. I only won around £4.55 from them but though i actually like this newer slot Fairytale Hansel Gretel slot. Seems to give a lot features and something going on I like that And just hit a very nice win also hit max win 120x on the other feature only at £0.20 bet that time though HEHE

But if i burn this now then I only got my self to blame I think will try set limit to £100 withdrawal now and will submit all my documents. Hopefully will be a bigger withdrawal if luck carry on my way Good first experience seems my luck finally has got back at a new casino :notworthy

 

[Mouche12]

Good to hear Paaske that your luck is recovering

But as to the 2x20 deposits, how is it possible when you only click once you'll get charged twice? Someone should look into this.

 

[EGO]

I will check the double deposit issue for you
can you PM your username please

Krystal

Now I am really Angry !!!! sorry to post so quick about it here but this is a joke ! I have been taken 2 x £20 deposits and i only submitted deposit ONCE and clicked once. What is this all about? I could only afford to make one deposit and now i have been charged £20 x 2 plus charges as well 2 x £0.70 =£1.40.

What was supposed to be a small £10 deposit for bit of fun and some free spins has now turned into over £40 in deposits and costs which i will prob end up losing not happy at all. And as they have been taken from my neteller account no way i can get them back before I verify my account with docs etc...

 

[PaaskeDenmark]

I will check the double deposit issue for you
can you PM your username please

Krystal

I just wanted to update that Krystal got back to me and because of her great help the casino manager showed very big goodwill and actually today this afternoon credited me the 2nd deposit back to my account and even added free spins as well as gesture.

To also tell the full story for you who know i actually managed to win almost £200 and said i would withdraw at least £100........hmmmm I never did as i wasted my whole balance down to zero.

So this very kind goodwill from Ojo Casino is very nice and I am so thankful for this. I can truly say this casino is now in my top 5 and is one of the casinos i will prob play most at in near future.

I find their loyalty good as well with cash you can get back and also get chance for a FAIR wheel and sure of getting at least 5 spins and even more and choose more risky wheel with higher amounts of free spins, opposite Rizk where its random luck to just get something (or is it - sorry Rizk i still love you lol)

Just want to send my praise here also to a great Rep in Krystal I feel she deserve that big time. In this new modern world where we all seem to be more busy about complaining about everything (including myself). WE need to all remember also send out the praise or post about the good things when we can.

We need to remember end of day its all gambling and we can not expect any freebies or to win anything.

Entertainment yes but we can only blame the software providers for that, they are responsible for payouts. I will say this if u want entertainment for your money then Quickspin slots seems to me as the best option, coming from an affiliate and long time gambling expert they seem to give most features and entertainment(dont go look for 1000x wins as they don't really exist here though

 

[geordiecolin]

It pisses me right off when a casino offers me a freebie via text/email only to find it not there and their live CS have no idea about the offer so you either don't get it or are asked to come back in a few hours. Where is the communication Playojo?

 

[EGO]

Just to let you know, there was a an issue with being able to see the offer so CS were correct to tell you to try in a few hours
Anyway ,I have added your free OJO wheel and thrown in 25 Free spins for the inconvenience

Enjoy !

It pisses me right off when a casino offers me a freebie via text/email only to find it not there and their live CS have no idea about the offer so you either don't get it or are asked to come back in a few hours. Where is the communication Playojo?

 

[amourgirl]

Recent depositors only I assume, as my cupboard is bare? :baby:

Just to let you know, there was a an issue with being able to see the offer so CS were correct to tell you to try in a few hours
Anyway ,I have added your free OJO wheel and thrown in 25 Free spins for the inconvenience

Enjoy !

 

[geordiecolin]

Just to let you know, there was a an issue with being able to see the offer so CS were correct to tell you to try in a few hours
Anyway ,I have added your free OJO wheel and thrown in 25 Free spins for the inconvenience

Enjoy !

Thank you for that Krystal

 

[EGO]

lol...check your account for a pop up and especially your Kickers

Recent depositors only I assume, as my cupboard is bare? :baby:

 

[amourgirl]

lol...check your account for a pop up and especially your Kickers

Kickers --- OMG thank you I won a MINI woohooooo



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Although for a split second there - I did wonder!


Anyway Thank you Krystal for the rewards that was really lovely!

Susan

 

[amourgirl]

Eeek Help!

Krystal - Sorry to be a pain - tiny problem -- I played those 20 spins on ninja and won £20 (ish) it said it would be credited to my balance but it didn't. Do I need to stay in that slot or something or did I lose them myslef by doing something when i left that slot?

lol...check your account for a pop up and especially your Kickers

 

[EGO]

ahh you played the wrong Free Spins
you played the Ninja Master tournament FS which only count towards the leaderboard for the Mini Cooper.
there are no winnings to take from these

I gave you a wheel spin on Wild Crystal Arrow and 10FS on Hansel and Gretel

Krystal - Sorry to be a pain - tiny problem -- I played those 20 spins on ninja and won £20 (ish) it said it would be credited to my balance but it didn't. Do I need to stay in that slot or something or did I lose them myslef by doing something when i left that slot?