Resolved PlayOJO problems

carop88

Newbie member
PABinit
Joined
Nov 1, 2022
Location
uk
Last edited by a moderator:
Playojo is a recommended Accredited Casino at Casinomeister

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Hello,

I see you've recently signed on here so you may be unaware that we offer a free complaints service to all Casinomeister forum members. If you need assistance with your issues you are welcome to file a case with us here: Submit Your Online Casino Complaint - Casinomeister .

Please do read the Player Arbitration Policies and Procedures if you decide to proceed. Failure to comply with the Rules could slow, stall or even cancel your complaint.

Regards,
Max Drayman
Player Arbitration (PAB) Manager, Casinomeister.com
 

LadyJelena

CM Account Manager
Staff member
CAG
MM
Joined
Mar 18, 2012
Location
Serbia
We can also try reaching our @EGO, PlayoJo representative

Usually pretty responsive and helpful :)
 

EGO

Official Rep: SlotsMagic, PlayOJO and DrueckGlueck
Joined
May 2, 2014
Location
Cyprus
Anyone else struggling with PlayOJO? I’m having a few different issues and getting absolutely nowhere trying to resolve them as customer service is non existent! I’ve had a withdrawal pending with no email updates for days, I received the incorrect number of spins on a big bonus round and I’m not hearing anything back!
Please PM me with your OJO username and i will investigate
 

slotmaster

Paleo Meister (means really, really old)
PABnoaccred
Joined
Apr 2, 2011
Location
Ontario
ok check that, there are problems now. :( My deposit has not been credited to my account, will contact the rep.
 

pinnit2014

Ueber Meister
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
They are a bit funny with deposits - if you check back in an hour/2 it might be there but had a few issues with deposits and late crediting.

Bonus's as well - frequently not credited which is cool, it happens, but when their email support takes 2 weeks to get back to you, not so much.
 

justdoit

💩 Happens
PABnononaccred
Joined
Nov 22, 2021
Location
Flat Earth 😂
They are a bit funny with deposits - if you check back in an hour/2 it might be there but had a few issues with deposits and late crediting.

Bonus's as well - frequently not credited which is cool, it happens, but when their email support takes 2 weeks to get back to you, not so much.
I use paypal I dont have problem with deposit, just withdraw sometimes they add in 5mins sometimes 1-2 weeks later, but in Twitter they have great support
 

pinnit2014

Ueber Meister
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
I use paypal I dont have problem with deposit, just withdraw sometimes they add in 5mins sometimes 1-2 weeks later, but in Twitter they have great support
Yeah, they're ok in todays environment but back in the hayday of great casinos 10 years ago, they'd struggle to make the top ten. They'll pay you but that's about it.

I'll hit them up next on twitter, cheers!
 

deepsky2

One more spin
Joined
Mar 1, 2011
Location
toronto ontario canada
I do find Playojo customer service is touch and go very poor for today's standards. I'm VIP with them and their comps have been great however I hardly play on their site now as I play mostly on PC and you can not put games in full-screen mode you always have the sidebar visible and I find it annoying.
It's true their payouts sometimes are quick, other times it's days and when sending an email to CS it was usually 3-5 days before a response if you get one. It's been like this as long as I played there and you would think they would have improved by now but they do not seem to care to improve their site and their relations with their customers in making things smooth and speedy.
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Am I over tired or have I just read of one to two week withdrawals on occasion??

If this is seriously the case and not a joke, I'm surprised anyone plays there at all, hoping for their sake it is a joke!
 

slotmaster

Paleo Meister (means really, really old)
PABnoaccred
Joined
Apr 2, 2011
Location
Ontario
Am I over tired or have I just read of one to two week withdrawals on occasion??

If this is seriously the case and not a joke, I'm surprised anyone plays there at all, hoping for their sake it is a joke!
While they don't move the fastest like other places, so far the most it has been 3 business days for me. I really hope it's not going to be 1-2 weeks,lol.
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
While they don't move the fastest like other places, so far the most it has been 3 business days for me. I really hope it's not going to be 1-2 weeks,lol.

3 days too long IMO.

Deposits are taken instantly, no excuses for withdrawals not to be the same or at least where e-wallets are concerned, understand banks and cards can take longer.
 

spoo42

Meister Member
Joined
Nov 24, 2017
Location
Earth
Haven't played on playojo in a while, but have been semi consistent since shortly after they opened. Withdrawals when i first played there would usually appear the next day, or sometimes 2 days later (always deposited/withdrew with paypal).

Over time that became more erratic, sometimes id hit withdraw and get it 5 minutes later.. another time id still be waiting 36 hours later. Been probably a few months since my last withdraw there and cant recall its speed.
 

justdoit

💩 Happens
PABnononaccred
Joined
Nov 22, 2021
Location
Flat Earth 😂
Am I over tired or have I just read of one to two week withdrawals on occasion??

If this is seriously the case and not a joke, I'm surprised anyone plays there at all, hoping for their sake it is a joke!
I only do small deposit to play merkur games they have a lot, rest of the games are low RTP
 

justdoit

💩 Happens
PABnononaccred
Joined
Nov 22, 2021
Location
Flat Earth 😂
3 days too long IMO.

Deposits are taken instantly, no excuses for withdrawals not to be the same or at least where e-wallets are concerned, understand banks and cards can take longer.
they do claim paypal withdraw in 12hrs but many times they paid week after
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
I can't believe any CM members actually still play there or at any other Skill-on-net sites.

Where a lot of casinos have lowered the RTP of those games which have variable RTP to 94%
Skill-on-net have lowered the RTP of those same games to 92% and even some to 90%
 

slotmaster

Paleo Meister (means really, really old)
PABnoaccred
Joined
Apr 2, 2011
Location
Ontario
Not sure about OP but I got my 3000x win and other withdrawal in like 2 days tops! Even my betmgm withdrawal got in 1 day and they are usually slower ones.

Wonder if everyone is improving cause of all the competition or I just got lucky this time,lol.
 

nfehily

Newbie member
Joined
Jun 24, 2014
Location
stockport
Noticed on trustpilot that recently this company is performing terribly. Somethings definitely not right with them so tread carefully peeps.
 

justdoit

💩 Happens
PABnononaccred
Joined
Nov 22, 2021
Location
Flat Earth 😂
35hrs later got my payment on PayPal, I have account for over 4 years and never had problems, only play Merkuri and push gaming
rest I don't play do to low rtp
 

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Bex2207

Newbie member
Joined
Jan 20, 2020
Location
UK
Anyone else struggling with PlayOJO? I’m having a few different issues and getting absolutely nowhere trying to resolve them as customer service is non existent! I’ve had a withdrawal pending with no email updates for days, I received the incorrect number of spins on a big bonus round and I’m not hearing anything back!
Yes I'm currently having problems too, trust pilot has many cases of similar but I'm not a seasoned gambler just like to read about what's what here and there and like the content here just don't really post. One things for sure. Apple wallets are to be avoided and I think banks seem to jump on all sorts of things now. Glad it's resolved. Or looks like it is.
 
Playojo is a recommended Accredited Casino at Casinomeister

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