Resolved PlayOJO problems

[carop88]

Anyone else struggling with PlayOJO? I’m having a few different issues and getting absolutely nowhere trying to resolve them as customer service is non existent! I’ve had a withdrawal pending with no email updates for days, I received the incorrect number of spins on a big bonus round and I’m not hearing anything back!

See Related Threads:

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[maxd]

Hello,

I see you've recently signed on here so you may be unaware that we offer a free complaints service to all Casinomeister forum members. If you need assistance with your issues you are welcome to file a case with us here: Submit Your Online Casino Complaint - Casinomeister .

Please do read the Player Arbitration Policies and Procedures if you decide to proceed. Failure to comply with the Rules could slow, stall or even cancel your complaint.

Regards,
Max Drayman
Player Arbitration (PAB) Manager, Casinomeister.com

 

[LadyJelena]

We can also try reaching our @EGO, PlayoJo representative

Usually pretty responsive and helpful

 

[EGO]

Anyone else struggling with PlayOJO? I’m having a few different issues and getting absolutely nowhere trying to resolve them as customer service is non existent! I’ve had a withdrawal pending with no email updates for days, I received the incorrect number of spins on a big bonus round and I’m not hearing anything back!

Please PM me with your OJO username and i will investigate

 

[slotmaster]

I was like oh no, not issues there as I am playing there now,lol

 

[justdoit]

I was like oh no, not issues there as I am playing there now,lol

they dont real have problem, but u never know when they pay you out, sometimes in 5mins other time 1 week later 😂

 

[slotmaster]

ok check that, there are problems now. My deposit has not been credited to my account, will contact the rep.

 

[pinnit2014]

They are a bit funny with deposits - if you check back in an hour/2 it might be there but had a few issues with deposits and late crediting.

Bonus's as well - frequently not credited which is cool, it happens, but when their email support takes 2 weeks to get back to you, not so much.

 

[slotmaster]

WOW EGO right on top of it! Messaged me right away and has been deposited.

 

[justdoit]

They are a bit funny with deposits - if you check back in an hour/2 it might be there but had a few issues with deposits and late crediting.

Bonus's as well - frequently not credited which is cool, it happens, but when their email support takes 2 weeks to get back to you, not so much.

I use paypal I dont have problem with deposit, just withdraw sometimes they add in 5mins sometimes 1-2 weeks later, but in Twitter they have great support

 

[pinnit2014]

I use paypal I dont have problem with deposit, just withdraw sometimes they add in 5mins sometimes 1-2 weeks later, but in Twitter they have great support

Yeah, they're ok in todays environment but back in the hayday of great casinos 10 years ago, they'd struggle to make the top ten. They'll pay you but that's about it.

I'll hit them up next on twitter, cheers!

 

[deepsky2]

I do find Playojo customer service is touch and go very poor for today's standards. I'm VIP with them and their comps have been great however I hardly play on their site now as I play mostly on PC and you can not put games in full-screen mode you always have the sidebar visible and I find it annoying.
It's true their payouts sometimes are quick, other times it's days and when sending an email to CS it was usually 3-5 days before a response if you get one. It's been like this as long as I played there and you would think they would have improved by now but they do not seem to care to improve their site and their relations with their customers in making things smooth and speedy.

 

[OliverCooper]

I was like oh no, not issues there as I am playing there now,lol

I think absolutely everyone hopes so when they start playing))

 

[Jono777]

Am I over tired or have I just read of one to two week withdrawals on occasion??

If this is seriously the case and not a joke, I'm surprised anyone plays there at all, hoping for their sake it is a joke!

 

[slotmaster]

Am I over tired or have I just read of one to two week withdrawals on occasion??

If this is seriously the case and not a joke, I'm surprised anyone plays there at all, hoping for their sake it is a joke!

While they don't move the fastest like other places, so far the most it has been 3 business days for me. I really hope it's not going to be 1-2 weeks,lol.

 

[Jono777]

While they don't move the fastest like other places, so far the most it has been 3 business days for me. I really hope it's not going to be 1-2 weeks,lol.

3 days too long IMO.

Deposits are taken instantly, no excuses for withdrawals not to be the same or at least where e-wallets are concerned, understand banks and cards can take longer.

 

[spoo42]

Haven't played on playojo in a while, but have been semi consistent since shortly after they opened. Withdrawals when i first played there would usually appear the next day, or sometimes 2 days later (always deposited/withdrew with paypal).

Over time that became more erratic, sometimes id hit withdraw and get it 5 minutes later.. another time id still be waiting 36 hours later. Been probably a few months since my last withdraw there and cant recall its speed.

 

[justdoit]

Am I over tired or have I just read of one to two week withdrawals on occasion??

If this is seriously the case and not a joke, I'm surprised anyone plays there at all, hoping for their sake it is a joke!

I only do small deposit to play merkur games they have a lot, rest of the games are low RTP

 

[justdoit]

3 days too long IMO.

Deposits are taken instantly, no excuses for withdrawals not to be the same or at least where e-wallets are concerned, understand banks and cards can take longer.

they do claim paypal withdraw in 12hrs but many times they paid week after

 

[brianmon]

I can't believe any CM members actually still play there or at any other Skill-on-net sites.

Where a lot of casinos have lowered the RTP of those games which have variable RTP to 94%
Skill-on-net have lowered the RTP of those same games to 92% and even some to 90%

 

[slotmaster]

Not sure about OP but I got my 3000x win and other withdrawal in like 2 days tops! Even my betmgm withdrawal got in 1 day and they are usually slower ones.

Wonder if everyone is improving cause of all the competition or I just got lucky this time,lol.

 

[justdoit]

they spam lot of casino links and they use same staff , they cant keep it up with payments

 

[nfehily]

Noticed on trustpilot that recently this company is performing terribly. Somethings definitely not right with them so tread carefully peeps.

 

[justdoit]

35hrs later got my payment on PayPal, I have account for over 4 years and never had problems, only play Merkuri and push gaming
rest I don't play do to low rtp

 

[Bex2207]

Anyone else struggling with PlayOJO? I’m having a few different issues and getting absolutely nowhere trying to resolve them as customer service is non existent! I’ve had a withdrawal pending with no email updates for days, I received the incorrect number of spins on a big bonus round and I’m not hearing anything back!

Yes I'm currently having problems too, trust pilot has many cases of similar but I'm not a seasoned gambler just like to read about what's what here and there and like the content here just don't really post. One things for sure. Apple wallets are to be avoided and I think banks seem to jump on all sorts of things now. Glad it's resolved. Or looks like it is.