Question Playfrank are they reliable?

bm82

Newbie member
PABnonaccred
Joined
Apr 2, 2016
Location
MT
Hi,

As an affiliate and long time casino player, I love to check out new casinos. Yesterday I tested Playfrank, and had an amazing winning spree.

Today I got this email, which worries me a bit. Should I be worried?


----

Dear player,


Due to a malfunction in the Live Games, it is possible that your Live Game gamelog is not carried out correctly.

The Live Games will be investigated and are therefore not accessible due to maintenance.

Also all gamelogs of players who have played Live Games in the last two days will be investigated.

Once this investigation is complete, you will be informed accordingly.


Kind regards,

PlayFrank Support Team
 

jetset

RIP Brian
Joined
Feb 22, 2001
Location
Earth
That would unsettle me, too.

They have games from a large range of providers which suggests one of those inclusive operational deals from outfits like EveryMatrix, and I see that their financial processing is done through Ned2Pay in the UK, with the telephone number +44 20 3286 3035 - might be worth giving them a call?

The licensing is Curacao, which does not have the best reputation for ease of contact or caring for player interests.

Good Luck and keep us posted on developments.
 

bm82

Newbie member
PABnonaccred
Joined
Apr 2, 2016
Location
MT
I already tried calling them, nobody picks up.

Got another email in Dutch, that states the management/IT department will have a close look at the situation tomorrow. They state that there were problems with the game logs.

I have contacts at Evolution, asked them to give them a call. Apparently they are on the Everymatrix platform. So I hope EM is willing to speak to them as well. Are they on this forum as well, by any chance?

Thanks a lot for your help!

P.s I made some videos and pictures during my winning spree to share with friends. These might come in handy now:)
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
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mm3
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the bus shelter, opposite GCHQ Benhall
How can a 'live game' malfunction? What, the croupier spilled coffee on the roulette wheel? The BJ dealer accidentally picked up a deck of magician's cards? The croupier accidentally gave the craps players two dodecahedron dice?

If it's just 'logs' then they simply need to cross-reference results with a video of the games, to confirm yours.

But it sounds dodgy to me.

Sounds like the only real problem they have with their logs is passing them - 'cash-out constipation'......
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
How can a 'live game' malfunction? What, the croupier spilled coffee on the roulette wheel? The BJ dealer accidentally picked up a deck of magician's cards? The croupier accidentally gave the craps players two dodecahedron dice?

If it's just 'logs' then they simply need to cross-reference results with a video of the games, to confirm yours.

But it sounds dodgy to me.

Sounds like the only real problem they have with their logs is passing them - 'cash-out constipation'......

Nope it means live roulette isn't truly live , video tape springs to mind:rolleyes:
 

bm82

Newbie member
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Joined
Apr 2, 2016
Location
MT
Thank you all for sharing your thoughts... Let's see what they come up with tomorrow. I will keep you posted.
 

goatwack

I’ll have the cleavage, I mean the special
CAG
Joined
Aug 29, 2012
Location
Londonia
Maybe some of the Pornhub dealers 'accidentally' strolled onto the Playfrank set, causing carnage. Cards would become undealable and tables would be ever so slightly tilted. Those dealers left standing would request frequent 'restroom breaks' much to the chagrin of management. Who were also nowhere to be seen.

It must have been mayhem in there
 

bm82

Newbie member
PABnonaccred
Joined
Apr 2, 2016
Location
MT
Update: Playfrank is still researching the issue(?)

Just sent them an email that I expect to see my first withdrawal processed tomorrow.

Will keep you posted.
 

bm82

Newbie member
PABnonaccred
Joined
Apr 2, 2016
Location
MT
I spoke to someone from Playfrank yesterday evening. They asked me to give them until Thursday to solve the issue. They assured me they want to solve this without any negative publicity, and I decided to give them these extra days. According to them, the director of Everymatrix now is aware of the issue as well, so I asked my contact at Evolution to give them a call today.

Still sounds pretty vague to me... but for now I give it the benefit of the doubt. What do you guys think?
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
I spoke to someone from Playfrank yesterday evening. They asked me to give them until Thursday to solve the issue. They assured me they want to solve this without any negative publicity, and I decided to give them these extra days. According to them, the director of Everymatrix now is aware of the issue as well, so I asked my contact at Evolution to give them a call today.

Still sounds pretty vague to me... but for now I give it the benefit of the doubt. What do you guys think?

Sounds like turning and twisting to stall the payment :eek: ... they had 3 days to check the logs or whatever they claim was not right. :mad:

Come Thursday they will ask for another few days. :what: :eek2:

I hope i will stand to be corrected in this case :thumbsup:
 

bm82

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It took a very long time, but in the end I got all the funds I was entitled to:)
 

Panasony

Full Member
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Mar 9, 2016
Location
Internet
It took a very long time, but in the end I got all the funds I was entitled to:)

Great! And a relief for you if it was a significant amount :)

I made first deposit of USD 450 from Neteller on 25 Oktober at 17:00.
Then a bank transfer withdrawl request of USD 500 later that day. Rolled back on 26 October at 19:00 without explanation.
Sent KYC documents a few hours later without being asked for them, and made a USD 500 Neteller withdrawal request.
Documents approved and money received about 13:00 today, 28 October.
 
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bm82

Newbie member
PABnonaccred
Joined
Apr 2, 2016
Location
MT
Okay, you should be good. If not, let me know. Thanks to my little story, I know some people over there:)
 
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