Player alleges he spent £43k at Ladbrokes, no checks. Then sabotaged thread.
- Thread starter abs321
- Start date
If one thing's become crystal clear it's that abs321 should just never ever gamble again.
Everyone else has a duty of care but not my man abs321. I'm beginning to think you're just trolling, because this is getting a bit silly. I mean you are an adult right?
Everyone else has a duty of care but not my man abs321. I'm beginning to think you're just trolling, because this is getting a bit silly. I mean you are an adult right?
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- Aug 21, 2017
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- Malta
Where you got to your head that casino is not allowed to accept over £2-3k deposits before SOW/SOF is completed? It must be very well hidden as any casinos can't find and follow that.
There's nothing mentioned that deposits above 2k can't be accepted without SOW/SOF, it might not in many cases be ok to pay you withdrawal before verification is completed but that's total BS that casinos can't take more of your deposits (like in almost any SOW thread in this forum you can see how commonly it's wondered how they still can accept deposits even they don't process withdrawals and also that it's exactly how it's made by UKGC).
- Joined
- May 6, 2019
- Location
- North West
These threads make you want to bang your head against a wall. We’re all suffering because the smallest minority of gamblers want to blow 5 figures in a matter of minutes and then have the temerity to blame the casino and ask for their money back.
Take some responsibility for your actions, accept the loss then move on. Is it too much to ask for people to take a modicum of personal responsibility for their actions?
Whatever happened to ‘Yep, I fucked up, won’t do that again’?
Take some responsibility for your actions, accept the loss then move on. Is it too much to ask for people to take a modicum of personal responsibility for their actions?
Whatever happened to ‘Yep, I fucked up, won’t do that again’?
- Joined
- Jan 28, 2016
- Location
- uk
You lost it within 30 minutes, do you think they have someone sitting there watching every account, in the early hours of the morning, in case they make a deposit?
If your solicitor told you about the £2000 threshold limit then they have to do a SoW, then I suggest you get one who knows what he is talking about, there is no such threshold, nor do casinos have to use them for SoW/SoF checks.
[maxd says: given the situation I've restored the original post]
We will see anyway what happens sadly I have to go now emmerdale is on in five minutes
Every casino has a threshold on deposits and source off funds checks because of money laundering etc. That’s the law and they have to abide by this Colin.
We will see anyway what happens sadly I have to go now emmerdale is on in five minutes
Last edited by a moderator:
- Joined
- Jan 28, 2016
- Location
- uk
No they don't.
Please link to the law you are talking about.
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- Feb 6, 2020
- Location
- Newcastle upon tyne
96 will be along shortly too
- Joined
- Dec 13, 2014
- Location
- Glasgow and Home - N Ireland
No they don't.
Pretty sure Zac Dingle knows more about the AML than your solicitor though.
- Joined
- Mar 4, 2008
- Location
- uk
Lol had he won they would of frozen the account, 10k is normally the threshold of blocked account & so it should be.
- Joined
- Jan 28, 2016
- Location
- uk
Well looks like the OP is a sad little troll, seeing as he's deleted all his posts after being proven wrong, again.
Lucky he can't delete the quoted posts
@Casinomeister @maxd OP clearly a troll.
Lucky he can't delete the quoted posts
@Casinomeister @maxd OP clearly a troll.
- Joined
- Mar 4, 2008
- Location
- uk
Well either way you put it, surely at 10k it should of been blocked & a telephone call they know on the system so it's pretty easy.
- Joined
- Jan 28, 2016
- Location
- uk
In the middle of the night?
Where do you get the information that theres usually a £10k threshold for SoW checks? I know one casino group that have that limit, I know many more who don't. For AML reasons there shouldn't be thresholds, it should be based on risk, and risk alone.
- Joined
- Mar 2, 2019
- Location
- sweden
Wouldnt checks like these be automated?
System notices 10k deposit, blocks second 10k deposit awaiting affordability check kind of thing.
Must be a pretty small % of their customers making those kind of deposits, its even slightly higher than my outrageous deposits.
Or is it just Tom&Bob sitting down and looking over the deposits each day to see if any action needs to be taken anywhere?
Actually that would kind of explain the sow checks from some sites (casumo?)
System notices 10k deposit, blocks second 10k deposit awaiting affordability check kind of thing.
Must be a pretty small % of their customers making those kind of deposits, its even slightly higher than my outrageous deposits.
Or is it just Tom&Bob sitting down and looking over the deposits each day to see if any action needs to be taken anywhere?
Actually that would kind of explain the sow checks from some sites (casumo?)
- Joined
- Jan 12, 2018
- Location
- Uk
I always like to look at things that don’t involve me personally with as little bias as possible, keep an open mind and see both sides of the story.
Whilst I don’t see the OP’s actions as responsible, that is not what he has asked us to judge. Let him without sin cast the first stone so to speak. Meaning that can all of us honestly say that we have never once acted irresponsibly when gambling? I know, I can’t.
The OP obviously wouldn’t say no to his deposits back and yes that’s probably the ulterior motive but his question is did Ladbrokes act responsibly? Yet nobody has considered that to be the case, instead choosing to blame him for his actions.
Primarily yes, we are all responsible for our own actions but gambling is an addiction, a drug, that is extremely dangerous and we all handle it differently. If you were the Landlord of a pub and a stranger walked in and started drinking Whiskey by the half pints would you just let him carry on until he dropped dead and then blame him or would you intervene?
I also find it quite difficult to believe that online Casinos do not have some kind of “alarm system” that alerts staff to extreme activity or irregularities taking place regarding accounts or an automatic blocker that COULD be enabled once a threshold is breached.
Yes, we have seen similar stories before but do you all think Ladbrokes are totally blameless here? I don’t.
Whilst I don’t see the OP’s actions as responsible, that is not what he has asked us to judge. Let him without sin cast the first stone so to speak. Meaning that can all of us honestly say that we have never once acted irresponsibly when gambling? I know, I can’t.
The OP obviously wouldn’t say no to his deposits back and yes that’s probably the ulterior motive but his question is did Ladbrokes act responsibly? Yet nobody has considered that to be the case, instead choosing to blame him for his actions.
Primarily yes, we are all responsible for our own actions but gambling is an addiction, a drug, that is extremely dangerous and we all handle it differently. If you were the Landlord of a pub and a stranger walked in and started drinking Whiskey by the half pints would you just let him carry on until he dropped dead and then blame him or would you intervene?
I also find it quite difficult to believe that online Casinos do not have some kind of “alarm system” that alerts staff to extreme activity or irregularities taking place regarding accounts or an automatic blocker that COULD be enabled once a threshold is breached.
Yes, we have seen similar stories before but do you all think Ladbrokes are totally blameless here? I don’t.
- Joined
- Mar 4, 2008
- Location
- uk
It's automatic Colin any funds above 10k even in banking get flagged & I would be gob smacked that any online casino would not flag it straight away.
I've had many casinos flag me for 2k deposits & call up to check I'm OK with it.
I also suspect it would be under licencing to any given casino.
slotmaster
Paleo Meister (means really, really old)
- Joined
- Apr 2, 2011
- Location
- Ontario
2
slotmaster
Paleo Meister (means really, really old)
- Joined
- Apr 2, 2011
- Location
- Ontario
Seriously though, should be a ban for making us try to click on small title. 
Hey guys I just asked to delete the thread as I just didn’t see the point in posting anymore on this subject.
Let’s just remember Ladbrokes is a massive company that pay thousands of pounds for adverts on prime time television slots about responsible gambling etc.
They should definitely have a system in place and this doesn’t matter if it’s 2am in the morning as the online casino is open 24 hours a day so they will have manpower to deal with this. If you open an account and deposit large amounts the casino normally freezes the account until checks are completed this is normal procedure Ladbrokes is huge let’s remember that.
Could ladbrokes have handled things like this better? Yes.
Could they have a system in place so this doesn't happen? Yes.
Could some small blame be put on them? Don't know. Maybe.
Is it still ultimately the one who deposits that is in charge and the one to ultimately blame for blowing away 43k? Yes.
In a perfect world all casinos would be looking out for players, but that's not the case. Casinos are there to make money. Nothing more, nothing less.
I've blown big chunks of change on casinos while being drunk. Should I now start crying and asking for my deposits back? Fuck no, I have a backbone and I accept responsibility for my actions. That does seem to get rarer by the day though. I'm starting to get why casinos are asking AML and SOW questions aggressively also for very small deposits and withdrawals. They have to because adults are not really adults anymore. We seem to be stagnating as a species, but that's for another topic.
- Joined
- Mar 4, 2008
- Location
- uk
3
I asked for my post to be deleted as I just wanted you’re thoughts which I got lol I am definitely not a troll and am a genuine person.
It’s really doesn’t matter if it’s 2am in the morning mate Ladbrokes run a 24 hour online casino so should have the required systems in place. Most genuine casinos would freeze accounts until checks are completed on large deposits normal procedure. You obviously don’t play high stakes Colin so you wouldn’t know.
When you go into the bank for a loan for example £20,000 so the bank give you the money then ask for you’re documentation salary afterwards I think not so it’s the same mate. You just don’t understand gambling at all and the responsibilities these casinos should provide to customers.
Yeah loaning money and spending money you yourself own is completely the same thing.
You're documentation = you are documentation
The responsibility comes with the casino first as there are accepting my deposits and letting me play.
Before you spend money and I mean large money they should check whereabouts it has come from salary etc that’s normal procedure for a big casino
It is a joint responsibility. Why else offer the tools to the customer otherwise (other than that they have to do it in order to comply with the license).
Typical "it is not my fault, it has to be everybody else's one" attitude.
- Joined
- Jan 12, 2018
- Location
- Uk
The only question was, did Ladbrokes act responsibly? That was the question put to the jury. As for putting things in place to make sure it doesn’t happen again. Do you really think that was the first time it’s ever happened? It will have been happening since day one and a lot worse.
I bet Casinos are rueing the day governing bodies started taking an interest in their practices. Well, they shouldn’t moan, they had license to print money for long enough. Still have, just that they have to meet a few legalities now.
Does a casino have to act responsibly and does responsibly mean that they have to start fucking with 100% of customers because 1% can't handle their money.
They're a casino. If we really start thinking about responsible then all casinos should be banned. Now that would be responsible. Then stupid fuckers can go gamble with the russian mob or something. Now that's responsible.
I don’t want to comment anymore but I will let you guys know the outcome and let’s just see what happens.
everyone has an opinion I get that but you still have to respect my opinion as I was the one in this situation. I play at many casinos with large deposits but always been stopped on my first or second deposit after creating a new account for source of funds checks so I know this is a requirement across the board with the big casinos it’s just a fact.
- Joined
- Jan 28, 2016
- Location
- uk
Yes I agree, but a bank wouldn't instantly freeze your account. Ladbrokes in the case contacted the customer in under 24 hours, so clearly the transactions were flagged. They also started the SoW process at that time. Entain have millions of customers, you can't expect them to monitor every single one, 24/7 and instantly block them if they think are are depositing too much. I'll be very surprised if doing it in under 24 hours isn't deemed acceptable intervention by the UKGC.
I know the LCCP. I know the law.
Ladbrokes did freeze your account within 24 hours. There won't be a breach in this case.
Still waiting for you to link to the law that states they have to carry out SoW checks once a customer hits a £2000 threshold.
- Joined
- Jan 28, 2016
- Location
- uk
So link to the law or section of the LCCP that states this, including that it has to be instantly, with no manual intervention?
Yes they did freeze my account within 24 hours but that doesn’t mean it’s responsible behaviour on their behalf. So you’re saying I could have kept on depositing to what £200,000? they has to be a limit especially on a new account!
You have to understand the responsibility they have regardless of my actions.
I have spoken to the ukgc and they believe I have a case with my solicitor so something is not right with the way Ladbrokes dealt with me.
- Joined
- May 6, 2019
- Location
- North West
As far as I know, the UKGC don't get involved with individual player complaints, let alone pass casual judgement with regards to the potential merit of solicitor involvement.
I have communicated with them mate the Ukgc I called for advice went through everything with them then I called my solicitor that deals with online casinos etc so if he says I have a case then surely something is wrong with what happened as they deal with this business. The only reason why I come on these forum is to get other people’s opinions that’s it.
- Joined
- Jan 28, 2016
- Location
- uk
and yet he told you that they have to do SoW when you hit a £2000 threshold? Or did you just make that up yourself?
If he told you that, then he doesn't know anything about this and you need to get a new one.
You are extremely selective in what questions you answer, aren't you?
Again, what did the ADR say? You're asking for advice but won't answer questions that have a bearing on the answers you are given.
- Joined
- May 6, 2019
- Location
- North West
Strange, as I remember a case on here a few weeks back when someone had an axe to grind and they were told by the UKGC to complain to the ADR as they don't deal with individual customer complaints. So to deal directly with you and encourage the solicitor route in a seemingly off the cuff fashion is very surprising.
My view on everything? Ladbrokes auto verified you to fulfil that obligation and also identified your account as a risk within 24 hours of you signing up and depositing 40k within a very short amount of time. It is you that has to take responsibility for what you deposited and subsequently lost. Why did you deposit so much if you weren't comfortable losing it?
I don't think I've once seen you accept any responsibility, which tells me you should probably never gamble again. You've not admitted to yourself you have an issue; instead wanting to blame everyone else.
All this being said, I do genuinely hope things improve for you and that you find a resolution that brings you some peace.
- Joined
- May 22, 2012
As the OP has not cooperated and sought to sabotage the thread by removing posts, therefore undermining the replies of members here, I think it's time we parted company. The thread is dead, the OP gone.
- Joined
- Jan 20, 2004
- Location
- Pictland
Having looked this over I thought it appropriate to restore the sabotaged content and re-open the thread.
Sadly the OP won't be welcomed back.
Sadly the OP won't be welcomed back.
- Joined
- Jan 28, 2016
- Location
- uk
Good decisionHaving looked this over I thought it appropriate to restore the sabotaged content and re-open the thread.
Sadly the OP won't be welcomed back.
- Joined
- Jan 12, 2018
- Location
- Uk
I can’t see much point in re-opening a thread where the OP cannot post. Without his input or replies the thread is dead anyway, isn’t it?
- Joined
- Jan 28, 2016
- Location
- uk
It will be here for when he joins up again
- Joined
- Dec 13, 2014
- Location
- Glasgow and Home - N Ireland
And has had his chance to speak to a specialist I Gaming Lawyer for an update.
Which, going by several posts, is surprisingly common in the UK.
Who'd have thought.
Which, going by several posts, is surprisingly common in the UK.
Who'd have thought.
- Joined
- Jan 12, 2018
- Location
- Uk
Sadly the OP won't be welcomed back?It will be here for when he joins up again
- Joined
- Jan 28, 2016
- Location
- uk
Yet I bet he does, then will post a few times, before giving himself away, then getting banned again. Seems to be a never ending cycle on here
- Joined
- Jan 12, 2018
- Location
- Uk
Yeah, your probably right.Yet I bet he does, then will post a few times, before giving himself away, then getting banned again. Seems to be a never ending cycle on here
- Joined
- Oct 20, 2004
- Location
- Oxford
Christ, what a lot of irrelevant moralising on this thread. I suspect people are feeling sore about having to jump through AML/SOW/Responsible Gambling hoops and blame people like the OP for 'ruining it for the rest of us', but surely if those things are going to serve any purpose other than annoying legitimate gamblers, it shouldn't be possible for any new player to deposit and lose £43k in a matter of minutes. If that is possible, then anything else responsible gambling related is purely lip service "How could they have known, it was the middle of the night?" makes no sense, these things should surely be automated (and if you were actually implementing responsible limits it would be harder to make those deposits in the middle of the night, not easier).
I defer to others who know what the law is in this case, but if UKGC regulated operators are meant to be gold standard then imo this makes a mockery of that. Either have it as a Wild West with no regulation, or a sensible and effective system, but if this is indeed within the rules then it seems that we have a very leaky system that only serves as an annoyance to recreational punters while leaving huge gaps for vulnerable people to fall through (whether or not the OP in this case was 'vulnerable')
I defer to others who know what the law is in this case, but if UKGC regulated operators are meant to be gold standard then imo this makes a mockery of that. Either have it as a Wild West with no regulation, or a sensible and effective system, but if this is indeed within the rules then it seems that we have a very leaky system that only serves as an annoyance to recreational punters while leaving huge gaps for vulnerable people to fall through (whether or not the OP in this case was 'vulnerable')
