Very colorful terms being used in this thread, "not paying," "stealing," "theft," and "communication problem" - LOL.
Soliciting money under false pretences is generally speaking a crime that could be considered to be a theft. That may not apply here, but the analogy is plain.
If I have a gambling deal with a person or entity. And, that entity ignores my attempts at communication, the term I would use is "welsh."
Several emails from the OP, to the casino, with no reply from the casino, implies a "communication problem" from only the casino side.
Is that the same kind of "communication problem" where you send $1000 to Nigeria and they fail to communicate with you about the promised EIGHT MILLION DOLLARS ($8m dollars)? Or when the casino says "email us to withdraw", you email them saying "I would like to withdraw $5,000 from my account" and they ignore your email, and you never get the money? Is that a "communication problem" too?
Not paying somebody money promised to them is a payment problem, nothing more, nothing less.
"Not paying" was a kind way for the OP to phrase it in the thread title.
Not sure how that's being kind to them. Not paying is a bad thing.
I can look into the future, and see your account being flagged for "bonus abuse," Dirk.
So then don't send him an offer the next time.
I don't understand what you mean by "bonus abuse". The only "abuse" is where the user breaks the terms of the promotion. If the terms say "you can only claim once per household", and he claims it twice, that is "bonus abuse". If it says in the terms "users may not bet more than 10% of their balance, or $100, on any one bet", then if he bets $1,000 on one hand that is "bonus abuse". If it says "having claimed a bonus, users are forbidden from playing blackjack", and he plays blackjack, that is "bonus abuse".
Otherwise, they are inviting people to play by means of a contract between the casino and the potential depositor. If they had not made the offer, they would not have received his money.
Having received his $1,000, they seem to have done pretty well out of their little "communication problem".
"No record of your account" seems to be a convenient response for the casino to stall or deny the issuance of the bonus. Which would complete the agreement between the two parties here. Is that why the casino has not responded to the OP's emails also?
This just make them sound like liars or, at best, they have done nothing and ignored all his emails. If you are a casino and you receive an email saying "I would like to claim my $250 cashback", and you search and cannot find the user's account details, for whatever reason, you respond saying "can you please let me know your username". You do not simply ignore the email. It is clearly impossible that they have no record of his account, because quite plainly he has emails from them, the client is installed on his PC, he has financial records of money going to them, etc.
It is absolutely impossible that they do not have a record of his deposit and his account.
And DD, why would you be upset that Pharaohs Casino has not issued you a bonus for $250, and not fulfilled their side of the agreement?
What a weird statement. They said "If you deposit $1,000, we will give you 25% cashback if you lose". He deposited $1,000 and then wasted a lot of time chasing them up, and didn't get the $250.....
If somebody told you they would give you $250 if you did something for them, and you did it, then they didn't pay you, you'd be upset too.
