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Pharaohs Casino - resolved - fraudster

Discussion in 'Online Casino and Poker Complaints - old section' started by dadoni, Sep 13, 2004.

Thread Status:
Not open for further replies.
    Sep 13, 2004
  1. dadoni

    dadoni Banned User

    Location:
    Israel
    Hi

    I won 4170$ more than a month ago and they don't pay

    I was asked to send documentation here is the email

    Dear valued player,

    Congratulations on your winnings at Pharaohs Casino!

    To enhance the security of our customers accounts and funds, we
    occasionally perform security checks. We therefore request that you submit
    some additional information before your payment request is processed.

    Rest assured that the information you submit is secure, and will remain
    completely confidential.

    Once we receive your information, you will not have to re-send it for future
    withdrawals. As part of the above security requirement, we request that you
    fax us a
    copy of a utility bill/phone bill to confirm your address and a copy of your
    passport or drivers
    license for personal identification.

    Please make certain that the faxed copy is light and all required
    information is legible. If you do not wish to reveal all information
    contained in the documents, you may cross out information that does not
    concern Webdollar.

    We will process your payment request by normal procedure as soon as
    we have received the requested information. To avoid further delay, please
    fax the information as soon as possible.

    If you have questions or concerns, please contact me:

    E-mail: This email is not visible to you.

    Webdollar fax
    # +46-470-703070 att:Niklas

    Once again, congratulations! Thank you for your cooperation in our efforts
    to protect your funds and credit cards.

    After I sent all the documents required they come with a new email

    Kfir,
    According to the Casino manager he wants you to answer another question before WebDollar will be able to pay out your winnings:
    Where are you playing from (home, company, internet caf?) How many people are playing from that place? Are you playing alone or are you playing together with other people?

    Best regards,
    Niklas Carlsson
    WebDollar AB


    I answered the questions but they didn't process the cashout I made of 4170$

    I won 9000$, 5000$ was paid and now they owe another 4170$ and they don't process it as promised.

    I wish to know if any other player is not getting paid by Pharaohs and how can I get my money
     
    Last edited: Sep 13, 2004
  2. Sep 13, 2004
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Hi Dadoni,

    You need to chill. Several Boss Media sites have been hit up by fraudulant Israeli players and an inverstigation has been underway. You have been made aware of this so I don't know why you are posting this information. I see you have filled out a "Pitch a Bitch" form, but since you are dissing one of my sponsors, why do you think I'll go out of my way to help you?
     
  4. Sep 13, 2004
  5. dadoni

    dadoni Banned User

    Location:
    Israel
    reply to the casinomeister

    I was never told there is an investigations on Israeli players

    The only emails I receive regarding this issue is the two emails I attached to the complaint.

    I just told my story for other players from Israel or not for them to know there is a possibility for them not getting paid. and of course trying to get my money from them.
     
  6. Sep 13, 2004
  7. dadoni

    dadoni Banned User

    Location:
    Israel
    I have just receive a reply from the manager about this investigation

    I am waiting for a long time and now they say I have to wait more because it is going to take time

    I don't understand why when you win they make an investigation on your account and when I lost thousands in their casino I didn't make any investigation but gave them the money with no questions
     
  8. Sep 13, 2004
  9. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    It's pretty simple. You make a deposit at a casino - the deposit is accepted, and once it is accepted that's it. If you win money and make a withdrawal, you get that money back plus the difference. Some fraud is not detected until withdrawals are being made - not when deposits come in. I'm not saying that you are a fraudulent player, but a number of Boss Media casinos were hit by some bozos who think they are being slick. Hope you are not one of them.
     
  10. Sep 13, 2004
  11. sw2003

    sw2003 Dormant account

    Location:
    somewhere :)
    That is going to ruin the fun for every Israeli player even the honest ones.
    It was like they stopped offering bonuses to dutch players or asking for an extra large wagering requirement for those players.

    Recently Gold Club stopped offering monthly bonuses, is that related?
     
  12. Sep 13, 2004
  13. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    I've come across a lot of casinos that restrict certain territories: usually the same ones. Denmark is another that crops up a lot. Its a shame that the honest people get tarred with the same brush but i can perfectly understand the caution that casino's proceed with. I'd be the same if there was repeated fraud from one area. Eastern Europe and Asia has a rep in many areas of online business for fraudulent credit card use unfortunately. Malaysia, Singapore and Taiwan also.

    Most casinos are up-front in their T&C's about this though I find.
     
  14. Oct 9, 2004
  15. dadoni

    dadoni Banned User

    Location:
    Israel
    Look at that

    I received this Email from Pharaohs which means they decided not to pay my winnings 4170$

    They definitely stole my money , all is written is a complete lie I have one account for I think 1 year and a half

    This email is not visible to you.
    Subject: Account is closed due to fraudulent behavior!
    Date: Fri, 8 Oct 2004 18:00:32 +0200


    Kfir Dadon,
    Recently a large fraud was detected in our casino. As a result the
    casino
    management has started an investigation in cooperation with Bossmedia
    and
    WebDollar. The outcome of this investigation irrefutably shows
    fraudulent
    gaming behavior in your account.

    Our terms & conditions for wagering and bonuses published at
    You must register/login in order to see the link. specifically forbid the
    use of
    more than one account. In the rules it is also clearly stated that it
    is not
    allowed to claim multiple bonuses from a shared computer environment.

    According to our information you have abused our system and tried to
    manipulated the detection systems, therefore your account will remain
    closed
    and any winnings on all accounts will be null and void. All cash-ins
    are
    being cancelled.

    Please note that complaints will be made and the local authorities will
    be
    contacted.

    Sincerely,
    David Silverman
    Pharaoh's Casino manager
     
  16. Oct 9, 2004
  17. jerseyguy11

    jerseyguy11 Dormant account

    Location:
    new jersey
    im not sure how to respond to this since I dont know whos telling the truth. maybe bryan knows more...
     
  18. Oct 9, 2004
  19. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    Simmo, I don't think there was any particular problem with fraud in Denmark - it's just someone showed on TV how to be a bonus whore :D Presumably there weren't a huge number of on-line gamblers there beforehand & then suddenly there were a lot of 'sharp players'. As the t&cs were so generous at the time it must have done a lot for the country's GDP!

    There are probably more people playing the bonuses in the UK now but it's still no doubt a small proportion of the total number of gamblers - so it would lose the casinos money if they banned the UK, whereas it presumably saved them some cash from Denmark.
     
  20. Oct 9, 2004
  21. trick

    trick Dormant account

    Danish players are not more fraudulent than others - that has IMO always been a poor excuse.
     
  22. Oct 10, 2004
  23. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    I would think that Danes are on the whole more honest than the average person in the world. The problem is that they are too good at bonus hunting or advantage play, so casinos think that it is not profitable to give Danes bonuses or only give bonuses with worse terms than for residents of other countries.
     
  24. Oct 10, 2004
  25. Freudian

    Freudian Dormant account

    Location:
    europe
    Like previously mentioned there was a TV show about it in Denmark. So suddenly the ratio of normal players/advantage players in Denmark changed. Casinos can probably handle if 10% of players are bonus hunters. But when 50% of players from a certain region becomes bonus hunters casinos lose money.

    It is of course possible that with increased awareness of bonuses in a certain country (Denmark, Israel) the chance of scammers popping up increases. After all if it is profitable for one guy to do it, it will be ten times as profitable for this guy to do it with ten accounts.

    I do have a problem with "shared computer environment". It can mean very different things. For example some university networks have a huge number of users with similar ip numbers, I could have similar IP as other ADSL users in this city. I do hope the casinos have a very good case before accusing anyone of fraud, but the simple fact is that they don't have to. They themselves decide these things. There is no third party involved. And for forum readers like us there is no way to tell the difference.

    In cases like this I have to be a bit critical about the casino. If there are flagged locations they know it when the user signs up/deposits/plays (if not, they are extremely incompetent in their anti-fraud work). To only react when he wins big and tries to cash out is not the way to handle things.
     
  26. Oct 10, 2004
  27. orenchik

    orenchik Banned User

    Location:
    Israel
    I received the same email from Playersclub

    They chargebacked me for 3263$ winnings and deposit(200$)

    It is amazing, they stole my money and they threat me in the email that they will tell the authorities that I played in their online casino

    I never chargebacked them and never open more than one account in ANY boss media casino, shame on them.

    I need to think of a good way to make them pay me my money

    As I said before I found a link between all the accounts involved, All of them are players from Israel who made thousands of $ which they don't want to pay
     
  28. Oct 11, 2004
  29. jpm

    jpm Dormant account

    Were you playing on a shared computer?
     
  30. Oct 11, 2004
  31. orenchik

    orenchik Banned User

    Location:
    Israel
    I played from home

    They even asked for the screenshot of the properties of my computer and I sent it right away

    They told me it will help them know

    They just don't want to pay and decided to make money from not paying winnings AND DEPOSITS
     
  32. Oct 14, 2004
  33. Stanford

    Stanford Dormant account

    Location:
    USA
    Having read the threads, I am skeptical of not paying winnings and deposits.

    Maybe casinomeister can help when he returns. Somehow, I didn't realize he was helping with Boss. Hope he can help.

    Stanford.
     
  34. Oct 14, 2004
  35. trick

    trick Dormant account

    And again this seems to be the same issue as the other thread from an Israeli player. Both are obviously hit by this passage in T&C:

    # Unfair gaming practices
    No-risk wagers (such as wagering on red and black simultaneously) and transference of bonuses into another player account through opposite wagers on certain games will be considered as an attempt to abuse the promotional bonus, and result in the immediate closure of players account as well as forfeiture of all funds.

    This is the only part of the T&Cs where the casino with forfeit deposits as well. In all other cases of "abusive" play, only winnings are forfeited. So this is not about multiple accounts, but something new...
     
  36. Oct 14, 2004
  37. Black21Jack

    Black21Jack Dormant account

    Occupation:
    Courier driver
    Location:
    Toronto, Ontario, Canada
    What do you mean they chargebacked? Did they remove money from your credit card without authorization? Or did you use an account such as Neteller? If this is the case I would be on the phone to the credit card company (or whatever method you used) informing them that there is fraudulent charges on your account that you did not authorize. If you made a cashout request and they approved the withdrawal, and then payed you the money then any attempt by them to take that money back would be considered as fraud.
     
    Last edited: Oct 14, 2004
  38. Oct 19, 2004
  39. halix

    halix Dormant account

    Occupation:
    IT
    Location:
    Germany

    orenchik,
    which game specifically did you play?
    Single player table or multiplayer-table?
     
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