Pantasia - what happened to the 2-5 day cashout?

[PSP]

I played one of Pantasia's welcome no deposit bonuses in mid April and somehow managed to complete the playthrough. It was a $75 maximum cashout, so I contacted Live Help to make sure I had the cashout procedure correctly -good faith deposit of $25, fill out the and submit the papers to accounting and patiently wait for the funds to go into my eWalletXpress account.

I made the deposit and e-mailed the papers April 19 - my withdrawal is now "processing"

Received an e-mail on April 24 saying that my documents had been accepted and that I would receive the cashout "shortly"

When my status was still "processing" last Thursday April 29, I was assured by Live Help that the funds were going to be released tomorrow (Friday 4/30) or worst case Monday 5/3

Here it is Monday - and still no cashout, so i contacted Live Help again about an hour ago. Here's the transcript:

Xander: im sorry for this delay but most probably it will be completed within this week
patrick8: I was assured last Thursday that it would be today at the latest
patrick8: it's already been 2 full weeks
Xander: it was suppose to be on the 27th but we had some techinical difficulties and this was the reason for the delay
patrick8: that was almost a week ago now
Xander: yes
patrick8: and you say that it's going to be ANOTHER week?
Xander: i said within this week
patrick8: What could possibly take that long?
Xander: i just explained the situation
Xander: Is there anything else I can help you with?
patrick8: I am very frustrated and I have no recourse
Xander: please allow some time
patrick8: I have already been MORE than patient...and if it isn't done this week?
Xander: im sorry but i belive this is the most i can do for you at the moment, this is bening handled by the accounting department
patrick8: OK

Any suggestions? IMO, 2-5 days is too long - now they are talking about 3 weeks.

 

[maphesto]

I can tell you that this is one issue that have been discussed here a lot regarding white label Rivals.

After the docs are sent in and approved the 2-5 days are "restarted"..

And they mean business days..

Which means that from April 24 this is the 6:th business days and ACCORDING to their mathematics they are only one day late so far.

 

[nisosbar]

I used to play at Pantasia all the time, but then I stopped when it became apparent that they were not prompt with payments. I've made a couple more deposits lately, but threads like this remind me why I stopped depositing there.

 

[felicie]

Yes and 'Pantasia' is on my statements for at least 2 or 3 rivals so maybe they are taking care of 3 casinos worth of cashouts? Flushed has new meaning I'd say.

 

[breakstone]

Any Pantasia casino is terrible. Their payouts take forever and their customer service is terrible. Mayan Fortune is one of the worst. Read my experiene with them. I would never deposit another dollar with them again. They take up to 10 day to pay including weekends, that is if they don't stuff up and make excuses and dont reply to any emails. Dont even go there. Stick with Sloto, they are the only Rival worth playing at.

 

[AussieDave]

Sorry guys but this is another white label crap hole.

If you want to play Rival games at least do it at Box24 or one of the casinos this is independent from the generic support and generic Rival payment processing structure.

Otherwise each time you do win you'll be up against a game of Russian Roulette on when you'll be paid.

Experiencing technically difficulties, yeah pull the other one it play jingle bells


Cheers



Dave