Was I just scammed by winz.io?

[scamvictim-pleasehelp]

Hello, I believe I was scammed on winz.io. I deposited today about 0.005BTC and due to nature of the casino I was able to play right away - before the coin was confirmed on the blockchain. So I was keep playing and was doing pretty good. After a while I had about 0.012BTC then I noticed it suddenly changed to 0.017BTC and after few seconds it kicked me out from the game and logged me out. When tried to log in back I was informed that my account is disabled. I contacted support through e-mail asking what's up with that, wanted to use live chat on website but it is totally not working. Tried on few different devices with same results - no results. So about an hour after I contacted them I got a reply which I will quote below -

Please be informed that your account was blocked automatically due to the issue with the deposit of 0.00514478 BTC. Currently we're checking if the funds been received by our casino
and will inform you as soon as we have any updates. Your account is currently open, and you can continue playing.

So I logged back after 30 minutes and noticed right away that my balance was suddenly 0.002BTC

I cantacted the support again. While waiting on reply of course I could not resist and I lost those 0.002BTC. Then after about 2 hours I got another reply, quote:

Please be informed that this deposit did not reach the casino balance - there was a chargeback for this amount.

The amount was credited to your account at the moment of initiation of this transaction in your wallet before it passed all the confirmations, but the transaction was not successful in the blockchain and did not reached us, so this amount was automatically deducted to cover our expenses.

Please check your wallet - this amount should be returned to your wallet.

Then I snapped because the amount never returned to my wallet. Also the amount which suddenly disappeared from my casino balance was much bigger than my deposit which they claim bounced back. I believe my deposit was added twice because of my wallets built in RBF feature - I can see duplicate deposit on casino website transaction history. That would explain why from 0.012BTC I suddenly had 0.017BTC. But what it doesnt explain is why they left me 0.002BTC.

So I sent them another message but I was ghosted since then. No reply.

Screenshots to both address and transaction:

 

[scamvictim-pleasehelp]

edit: sorry I posted twice by mistake

 

[maxd]

Hello,

First thing you should do is contact their casino rep here we have on the forums. They are @Winz.io casino and you'll want to send them a Private Message regarding your post here and your issue.

If that doesn't work out we have an arbitration service we offer to all forum members free of charge: Online Casino Complaints .

Regards,
Max Drayman
Senior Forum Moderator